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Prices you can't beat!
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Booking is safe
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Manage your bookings online
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The staff speaks English
Hotel Hotel Puerta America
Avenida América, 41, Chamartín, 28002 Madrid, Spain – Good location – show map – Subway Access
outstanding hotel... all the rooms are "wow". we stay in level 9 and zaha hadid floor... all rooms are stunning ... love it so much ...

location, state of the art design, mostly friendly staff and amazing comfi bed, front desk staff always smiling

Everything perfect comfort bed sleep well very excited we back again next time and the staff every where friendly and welcoming us

great hotel, great staff, slow check in. the bed was amazing restaunts in the hotel, design was very cool the pizza in the hotel is one of the best i have ever had

Great as always. Very comfortable, great design, friendly staff.

Absolutely amazing stay! Our room was upgraded and we were blown away by the designs. We rode around and looked at each floor, it is like a museum. The bed was very big and comfortable, many TV channels available, bath was luxurious and everything was clean. We also really enjoyed the breakfast - it had everything you might wish for, even my favorite oat milk! Staff were helpful, room service was comfortable and overall the experience was exceptional!

I loved the staff! They really went out of there way to make us happy.

Friendly staffs ❤️😍 Beautiful venue for our fashion show. Great hotel. Great location. Beautiful designs for different floor excellent ❤️

We only stayed one night, but the service and staff were all super friendly and helpful. Comfy bed.

We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times. Our option was to wait a few hours for our requested room, so we really can’t complain.

- What guests loved the most:
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Emi
Indonesia
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Samer
Lebanon
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Eqbal
Kuwait
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Ahmed
Denmark
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Billy
Greece
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Svetlana
Poland
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Therooster
United States of America
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Geraldine
United States of America
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Fahey
Japan
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Michael
United States of America
Categories:
Sleeps | Room Type | Price | ||
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Max adults: 2. Max children: 1 |
Deluxe Room
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Max adults: 2. Max children: 1 |
Junior Suite with Executive Lounge Access
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Max adults: 2 |
Space Club by Zaha Hadid
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Max adults: 2. Max children: 1 |
Executive Suite with Executive Lounge Access
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4 reasons to choose Hotel Puerta America
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The property usually replies within a few days
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When is the pool seasonThe pool season is only available on summer.Answered on February 27, 2020
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Hello, what time do we have to leave the hotel our last day?Dear guest, The check out time is until 12, but we can extend until 14:00 for free but it is subject to availability. Best regards. Reception deparment.Answered on December 24, 2021
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Hi, I have been given you hotel details by a colleague of mine who stays with you quite a lot, we work for NATO and he has stated that I should ask for Civil servant rates. do you provide those at all? if so, what rooms are on offer for those rates? Regards LeeDear guest, Thank you for contacting Puerta América Hotel. Please, in order to check availability and civil servant rates, we would need you to reach us directly. Kind regards, Anabel Villafranca - Guest Experience ManagerAnswered on November 9, 2019
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You pick up from airport for freeGood morning, we have no complimentary shuttle service. We can arrange a private driver from 35 euros upon availability. Kind regardsAnswered on November 7, 2019
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Do you have connected rooms for familyGood evening, Thank you for reaching us trough Booking. Regarding your request, we would like to confirm that we do have connected rooms, but as they are very limited, we need to know it as soon as possible so we can block them for you. Kind regardsAnswered on November 12, 2021
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Still looking?
Thanks! You'll receive an email as soon as the property answers your question.
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National Auditorium of Music0.5 miles
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Plaza de Toros de las Ventas0.7 miles
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Retiro Park1.9 miles
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Prado Museum2.2 miles
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Chamartin Station2.3 miles
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Gran Via2.3 miles
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Puerta del Sol2.4 miles
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Atocha Train Station2.6 miles
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Plaza Mayor2.6 miles
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Temple of Debod2.7 miles
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Royal Palace of Madrid2.8 miles
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Parque de Atracciones de Madrid4.6 miles
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Subway Cartagena Metro Station0.1 miles
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Subway Prosperidad Metro Station0.4 miles
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Subway Parque de las Avenidas Metro Station0.4 miles
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Subway America Avenue Metro Station0.4 miles
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Subway Diego de León Metro Station0.5 miles
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Subway Cruz del Rayo0.5 miles
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Subway Alfonso XIII Metro Station0.5 miles
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Subway Ventas Metro Station0.7 miles
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Adolfo Suarez Madrid-Barajas Airport6 miles
The Observatory
Food: Spanish
Open for: Lunch, Dinner
Karrara Terrasse
Food: Spanish
Open for: Lunch, Dinner
Lobby & Bistró
Food: Mediterranean, Spanish
Open for: Lunch, Dinner, High tea, Cocktail hour
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 5 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Crib by request
Extra bed by request
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Free |
Extra bed by request
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Free |
Extra bed by request
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€ 60 per person, per night |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.
Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), this property has reduced reception and service hours.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Puerta America of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
The Observatory: Closed from Tue, Jan 11, 2022 until Wed, Jun 15, 2022
Karrara Terrasse: Closed from Tue, Jan 11, 2022 until Wed, Jun 15, 2022
Bar is closed from Tue, Jan 11, 2022 until Wed, Jun 15, 2022
Swimming pool #1: Closed from Sun, Aug 22, 2021 until Wed, Jun 15, 2022
FAQs about Hotel Puerta America
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Hotel Puerta America is 2.4 miles from the center of Madrid.
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Hotel Puerta America has 3 restaurants:
- Karrara Terrasse
- The Observatory
- Lobby & Bistró
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Guests staying at Hotel Puerta America can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).
Breakfast option(s) include:
- Continental
- Full English/Irish
- Vegetarian
- Vegan
- Gluten-free
- American
- Buffet
- À la carte
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The prices at Hotel Puerta America may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Hotel Puerta America offers the following activities/services (charges may apply):
- Fitness center
- Fitness
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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The following parking options are available to guests staying at Hotel Puerta America (subject to availability):
- Parking on site
- Private Parking
- Parking
- Parking garage
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Room options at Hotel Puerta America include:
- Double
- Suite
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Check-in at Hotel Puerta America is from 2:00 PM, and check-out is until 12:00 PM.