Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $125 per night (We Price Match)
Rating: 8.5

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (2,848)

Hotel Hotel Puerta America

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Lock in a great price for Hotel Puerta America – rated 8.5 by recent guests!

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Very modern, well organized, next to subway stations /we are walkers and did not mind the 35 min walk to the city center/. Breakfast is well worth it if you're trying to decide where there to get it or not, but please don't eat cereal, there is too much good food to miss on it.

Spb_newgirl, United States of America

Amazing place with different and modern living rooms

Alexandre, United Kingdom

There was a very nice party at the 13rd floor, good latin music and great vibe!

Marcos, Argentina

The room was excellent, this hotel is amazing. I can´t wait to come back and try out other floors

Alex, United States of America

i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. The hotel is extremely efficient all automated, extremely clean, great toiletries, good quality towels and minibar. Staff was friendly and very professional. Great value for the money

Jeanine, United States of America

The hotel had an interesting concept. Different room decorations for every floor.

Fahad, Qatar

Great compliment to my stay is that the staff went out of their way to wish my wife a happy birthday and even left a letter on our bed. Nice Touch!

Michael, United States of America

Everything.. excellent in every aspect and the staff are so kind.

Ali, Lebanon

Breakfast. Design is fantastic, though not recommended for senior people...

Garrett, China

Very interesting modern design hotel. Twin room was very nice, beds on separate sides of the room. Nice shower. Beds very comfortable. Staff very professional. Breakfast was very good. Parking available around the hotel area after hours and weekends. Metro was very close to the hotel but you need to change lines a couple of times to get right into the centre but that was not a big issue just takes a little more time and walking.

Ricardo, Senegal

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8.9

Staff
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms

What guests loved the most:
“Very modern, well organized, next to subway stations /we are walkers and did not mind the 35 min walk to the city center/. ”

Spb_newgirl United States of America
“Amazing place with different and modern living rooms”

Alexandre United Kingdom
“There was a very nice party at the 13rd floor, good latin music and great vibe!”

Marcos Argentina
“The room was excellent, this hotel is amazing. I can´t wait to come back and try out other floors”

Alex United States of America
“i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. ”

Jeanine United States of America
“The hotel had an interesting concept. Different room decorations for every floor.”

Fahad Qatar
“Great compliment to my stay is that the staff went out of their way to wish my wife a happy birthday and even left a letter on our bed. Nice Touch!”

Michael United States of America
“Everything.. excellent in every aspect and the staff are so kind.”

Ali Lebanon
“Breakfast. Design is fantastic, though not recommended for senior people... ”

Garrett China
“Very interesting modern design hotel. Twin room was very nice, beds on separate sides of the room. Nice shower. Beds very comfortable. Staff very professional. Breakfast was very good. ”

Ricardo Senegal

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in monuments, shopping and sightseeing.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

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Most Popular Facilities

Parking

Free WiFi

Non-smoking rooms

Restaurant

Facilities for disabled guests

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“unique design”
24 related reviews

“friendly staff”
21 related reviews

“room design”
15 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Checkout month

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Children

30 properties in Madrid like Hotel Puerta America were booked in the last 12 hours

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Closest Landmarks

Cartagena Metro Station
0.1 miles
Prosperidad Metro Station
0.3 miles
America Avenue Metro Station
0.4 miles
Parque de las Avenidas Metro Station
0.4 miles
Diego de León Metro Station
0.5 miles
Alfonso XIII Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“The hotel is really posh and located in a central area. Cool elevators and fancy bar, although much overpriced. Lovely breakfast and very good coffee. Reception...”

Valentin

Belgium

8.3

“The style of the hotel is amazing with different designs to each floor, we chose floor 6. The staff member who attended us (Daniel) was really amazing and the a...”

Dan

Spain

9.5

“Liked the facilities. Room was very clean, staff very helpful and lovely. I liked how we could pick what floor we stayed on. There was a great atmosphere in th...”

Achen052003

United Kingdom

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3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 reasons to choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House Rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

Any additional older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“Very modern, well organized, next to subway stations /we are walkers and did not mind the 35 min walk to the city center/. Breakfast is well worth it if you're trying to decide where there to get it or not, but please don't eat cereal, there is too much good food to miss on it. ”

Spb_newgirl

United States of America

“i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. The hotel is extremely efficient all automated, extremely clean, great toiletries, good quality towels and minibar. Staff was friendly and very professional. Great value for the money”

Jeanine

“Very interesting modern design hotel. Twin room was very nice, beds on separate sides of the room. Nice shower. Beds very comfortable. Staff very professional. Breakfast was very good. Parking available around the hotel area after hours and weekends. Metro was very close to the hotel but you need to change lines a couple of times to get right into the centre but that was not a big issue just takes a little more time and walking.”

Ricardo

Senegal

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: May 20, 2019

arjan
Spain

3 helpful votes
6.3

Pleasant
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Lack of amenities that you would expect in a five star like water kettle or a basic thing like a complementary bottle of water plus exorbitant prices for minibar or room service! Lack of illumination in the corridors leading to the rooms.
Room functional

Stayed in May 2019
Reviewed: May 20, 2019

Anna
Russia

4 helpful votes
7.1

Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room is weird: the bathroom and the sleeping area are combined and it means that if one of a couple wakes up earlier s/he can't even clean their teeth without waking up the other. There were no welcome water in the room, nor slippers, nor bathrobes and they didn't bring me them until my second call. And this is absolutely ridiculous, but they take 50 euro per day as a deposit. This is crazy.
The window view was absolutely astonishing, the room was clean.

Stayed in May 2019
Reviewed: May 20, 2019

Daniela
Venezuela
8.3

Very Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
There should be plugs for us travelers

Stayed in April 2019
Reviewed: May 20, 2019

Marius
Romania
Age group: 35 – 44
7.1

“Is ok, if you appreciate spectacular places.”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 5 nights
In the room is was a little bit cold, even we tried to set up the heat from the temperature controller. The noise from the ventilation system it was disturbing in the night. The shower cabin had leaking in the bathroom and it was not pleasant.
The location of the hotel is near a metro station, but is far away from the center of Madrid. The breakfast is was the best think about this hotel. The bed it was pretty comfortable, and the maid did the job very good every day. The design of the place is futuristic and out of the normal standards.

Stayed in April 2019
Reviewed: May 19, 2019

Anonymous
Portugal
Age group: 35 – 44
4.6

Disappointing
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff, malfunctioning equipment. A bit run down.
Travel buddy

Stayed in April 2019
Reviewed: May 16, 2019

Rod
Australia
3.8

“Totally disappointed with the room.”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
The room was like a prison cell with no privacy. A glass door to the WC and shower over the bath with a huge step in. All the amenities were in the middle of the room in a moulded plastic format. I call it "Designer on Drugs" Not a door in the room for privacy!!! A circular bed for two people side by side means either one does not get the full length of the bed and therefore it is too short. We checked out two nights early and into another hotel. Worst ever experience.
N/A

Stayed in April 2019
Reviewed: May 14, 2019

Scott
United Kingdom
8.3

Very Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
It is very close to the metro station but is a little out of town. But you do get much more in way of comfort and luxury for your money being a bit further out.

Stayed in April 2019
Reviewed: May 13, 2019

Gemma
United Kingdom
7.9

“Incredible decor & interior architecture.”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 2 nights
Staff seemed rushed on busy mornings. Shared facilities are sparse.
Amazing experience. A wonderful room and I would definitely return to try other rooms. Felt very luxurious. Website suggested you can choose your room but we were not given the option. Staff more friendly and attentive on the less busier mornings at breakfast. Room incredible but shared facilities could be improved by providing more. They are creating an outside bar/garden so hopefully that will help.

Stayed in April 2019
Reviewed: May 11, 2019

Achiel
Belgium

3 helpful votes
7.5

“Superb Hadid room in an hotel over the top”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 3 nights
the hotel is out of the centre of Madrid It is a hotel that aims at business people and congresses For me it is to inpersonal
magnificent Hadid room

Stayed in April 2019
Reviewed: May 9, 2019

Emir
Turkey
9.6

Exceptional
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
Oda harikaydı ve ücretsiz upgrade yapıldı. Room was great and I got upgrade to better room without asking.

Stayed in May 2019
Reviewed: May 8, 2019

Onisor Daniel
Romania
Age group: 35 – 44
10

Exceptional
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
The arhitecture.

Stayed in May 2019
Reviewed: May 8, 2019

Niki
United Kingdom
9.2

“Perfect!”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
It would have been nice to get or make a hot drink at the end of the day but there was no kettle (which is usual for Spain) but not available on room service. I'm sure I could have asked reception, but it wasn't a deal breaker!
This hotel is much, much better that it looks on all the photos. I chose it for the unusually designed rooms. We were alocated a white room and, contrary to my expecations, it was the most relaxing space I've ever stayed in. The enormous window gave a wonderful vista of the city and a joyous cloud scape to wake up to in the morning. The bath was enormous. It's a little was out of town meaning there are cheaper places to eat close by and there are two metro stations very close for easy access in and out of town. There was an enormous choice of foods for breakfast, which set us up perfectly for the day.

Stayed in May 2019
Reviewed: May 8, 2019

Rafael
Portugal

2 helpful votes
8.3

“Smooth”
- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
In my reservation I asked for a Room with king size bed, in the check in I wasn't inform about the type of room that was given to me and it was a twin bed room. Only after my complain, when I was already in the room, they decided to change for my first option. The english of the front desk staff it's very low, I spoke in english and they assume that I understand spanish so the answer to my questions was in spanish...strange kind of communication.
When I travel to Madrid I like to stay in this hotel because, in my opinion, it has a very good value for Money. There is also the possibility to discover a new floor and a new type of room. Good concierge service.

Stayed in May 2019
Reviewed: May 8, 2019

Marc
Belgium
10

“To visit again!”
- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
The concept of the hotel and the decoration of the room ; the friendly staff!

Stayed in May 2019
Reviewed: May 7, 2019

Marco
Italy

1 helpful vote
8.3

“Too much design impact functionality”
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Outrageous prices on minibar (bottle of plain water 4€!!!), too much design impact functionality: room inlet not usable because of too little space to insert the thing, could not manage to switch off lights completely.
Great hotel, very good gym, great idea of making every floor different in design

Stayed in May 2019

Sleeps	Room Type
	Deluxe Room 2 twin beds or 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Soundproof • View Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Junior Suite with Executive Lounge Access 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office supplies and high speed internet. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Bathtub or shower • Flat-screen TV • Soundproof • View • Executive Lounge Access Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a nonsmoking floor and only double beds are available. Room Facilities: • Minibar • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Flat-screen TV • View Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Executive Suite with Executive Lounge Access 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private check-in and Bvlgari toiletries. Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office suplies and high speed internet. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • View • Executive Lounge Access Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel Hotel Puerta America

Hotel Puerta America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Hotel Puerta America

Most Popular Facilities

Bookers love...

Availability

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location Good location – show map

Closest Landmarks

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 reasons to choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most Popular Facilities

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See availability House Rules Hotel Puerta America takes special requests – add in the next step!

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Hotel Puerta America

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House Rules Hotel Puerta America takes special requests – add in the next step!