Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $126 per night (We Price Match)
Rating: 8.5

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (2,538)

Hotel Hotel Puerta America

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Lock in a great price for Hotel Puerta America – rated 8.5 by recent guests!

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i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. The hotel is extremely efficient all automated, extremely clean, great toiletries, good quality towels and minibar. Staff was friendly and very professional. Great value for the money

Jeanine, United States of America

The hotel had an interesting concept. Different room decorations for every floor.

Fahad, Qatar

Great compliment to my stay is that the staff went out of their way to wish my wife a happy birthday and even left a letter on our bed. Nice Touch!

Michael, United States of America

Everything.. excellent in every aspect and the staff are so kind.

Ali, Lebanon

Breakfast. Design is fantastic, though not recommended for senior people...

Garrett, China

Very interesting modern design hotel. Twin room was very nice, beds on separate sides of the room. Nice shower. Beds very comfortable. Staff very professional. Breakfast was very good. Parking available around the hotel area after hours and weekends. Metro was very close to the hotel but you need to change lines a couple of times to get right into the centre but that was not a big issue just takes a little more time and walking.

Ricardo, Senegal

Great hotel, very friendly staff, very good breakfast, quality and variety. Nice bar in 13th floor. We will definetely come back! :)

G, Lithuania

Amazing room design, and so clean! All of the staff was polite and helpful.

Goawayj, United States of America

Everything.. the staff is very professional and kind

Ali, Lebanon

Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got

Ken, Singapore

Image of the property

Image of the property Image of the property

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8.9

Staff
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms

What guests loved the most:
“i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. ”

Jeanine United States of America
“The hotel had an interesting concept. Different room decorations for every floor.”

Fahad Qatar
“Great compliment to my stay is that the staff went out of their way to wish my wife a happy birthday and even left a letter on our bed. Nice Touch!”

Michael United States of America
“Everything.. excellent in every aspect and the staff are so kind.”

Ali Lebanon
“Breakfast. Design is fantastic, though not recommended for senior people... ”

Garrett China
“Very interesting modern design hotel. Twin room was very nice, beds on separate sides of the room. Nice shower. Beds very comfortable. Staff very professional. Breakfast was very good. ”

Ricardo Senegal
“Great hotel, very friendly staff, very good breakfast, quality and variety. Nice bar in 13th floor. We will definetely come back! :)”

G Lithuania
“Amazing room design, and so clean! All of the staff was polite and helpful.”

Goawayj United States of America
“Everything.. the staff is very professional and kind”

Ali Lebanon
“Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got”

Ken Singapore

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in monuments, shopping and sightseeing.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

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Most Popular Facilities

Parking

Free WiFi

Non-smoking rooms

Restaurant

Facilities for disabled guests

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests love...

“unique design”
24 related reviews

“friendly staff”
19 related reviews

“room design”
15 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

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Checkout month

Availability

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Children

Just booked in Madrid 1 property like Hotel Puerta America was just booked in the last 15 minutes

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Closest Landmarks

Cartagena Metro Station
0.1 miles
Prosperidad Metro Station
0.3 miles
America Avenue Metro Station
0.4 miles
Parque de las Avenidas Metro Station
0.4 miles
Diego de León Metro Station
0.5 miles
Alfonso XIII Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“The hotel is really posh and located in a central area. Cool elevators and fancy bar, although much overpriced. Lovely breakfast and very good coffee. Reception...”

Valentin

Belgium

8.3

“The style of the hotel is amazing with different designs to each floor, we chose floor 6. The staff member who attended us (Daniel) was really amazing and the a...”

Dan

Spain

9.5

“Liked the facilities. Room was very clean, staff very helpful and lovely. I liked how we could pick what floor we stayed on. There was a great atmosphere in th...”

Achen052003

United Kingdom

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3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 reasons to choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House Rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

Any additional older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. The hotel is extremely efficient all automated, extremely clean, great toiletries, good quality towels and minibar. Staff was friendly and very professional. Great value for the money”

Jeanine

United States of America

“Very interesting modern design hotel. Twin room was very nice, beds on separate sides of the room. Nice shower. Beds very comfortable. Staff very professional. Breakfast was very good. Parking available around the hotel area after hours and weekends. Metro was very close to the hotel but you need to change lines a couple of times to get right into the centre but that was not a big issue just takes a little more time and walking.”

Ricardo

Senegal

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: April 22, 2019

Andrei
Austria

2 helpful votes
6.7

“Not a 5* hotel.”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Not a 5* hotel. At least not the 7th floor. It is outdated. The entrance door is not properly isolated and a lot of noise is coming in. The shower is “open space”. Poor artificial light. Location is not close to the city centre. We didn’t have slippers. Overall is an expensive place for not so much.
The restaurant from the ground floor is a good one. Breakfast is good.

Stayed in April 2019
Reviewed: April 20, 2019

Khalid
Saudi Arabia

1 helpful vote
5.8

Okay
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
room design was awful, it’s based on luck since they have 9 room designs. Curtains stuck and you can use the blackouts, also their switches inside the room are not working properly. It’s unfair since you and the others are paying the same price. anyway avoid the second floor.

Stayed in April 2019
Reviewed: April 18, 2019

Chi
China
9.2

“Excellent!”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 1 night
- • Submitted from a mobile device
Just some small point need to improve No tissues in the living area Showering will cost the toilet wet completely.
Overall design is superb

Stayed in April 2019
Reviewed: April 17, 2019

Brian
Hong Kong
8.3

Very Good
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
I didn't like smoking being permitted in the ground floor restaurant . Poor environment for eating in this day and age.
The unique design and features of the hotel.

Stayed in April 2019
Reviewed: April 17, 2019

Ilya
Russia

2 helpful votes
7.1

“No sign of improvements”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Unfortunately, at check in I was told that hotel cancelled its policy of selecting rooms at check in. Moreover I was told that I cannot change my room. Room I was given (9 floor) was pretty dated. Everytime I had to go downstairs to order something as I could find any information on how to call front desk or guest service. Telephone in the room was dusty. Not very convenient. Please do something to replace steamers with normal irons or at least add some notes that it is available upon request. And last thing I didn’t like were fixed coat hangers in closets. You never expect such things in a five star hotel, it kills all the impression. Unfortunately, I didn’t find any good changes after two years, moreover it becomes worse.
Location, value for money are good. Stayed here for second time. My previous stay was two years ago.

Stayed in April 2019
Reviewed: April 16, 2019

Fabio
Brazil
Age group: 25 – 34
9.6

“Cool”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
We had a problem with room 1018, specifically in the bathroom which failed to absorb the water from the shower and wet all over the floor. This was extremely unpleasant and not unexpected, however, the manager was very responsive and skilful, so he offered a new room available to us promptly, as well as a formal and very cohesive apology.
The rooms and spaces of the Hotel are awesome and very cool.

Stayed in April 2019
Reviewed: April 14, 2019

Jeanine
United States of America
9.2

“Good hotel for the design sabby guest”
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
i wish it would be located in an area with more to do around, its in a residential area that doesnt have much to offer around
i am in the design business. I always enjoy design oriented hotels. It was great to be able to select the choices of rooms based on the designer of my preference and its style. The hotel is extremely efficient all automated, extremely clean, great toiletries, good quality towels and minibar. Staff was friendly and very professional. Great value for the money

Stayed in April 2019
Reviewed: April 13, 2019

Ahmed
Qatar
10

“Unique”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
NothingZ
Friendly and helpful staff.

Stayed in April 2019
Reviewed: April 12, 2019

Anonymous
United Kingdom
10

Exceptional
- • Business trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Excellent service and place. Lovely food

Stayed in April 2019
Reviewed: April 9, 2019

Anonymous
Latvia
8.3

Very Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
Very interesting design, i would suggest that hotel could organize guided tours for their guests to see all hotel floors and room designs. Room was excellent, bed very comfortable, view from the window amazing.

Stayed in April 2019
Reviewed: April 9, 2019

Anonymous
United Kingdom
5.8

Okay
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room I was originally in had the noise of the elevator shaft constantly squeaking in it. The windows also didn't block our the sound of the really busy road outside
The staff were lovely and sorted my issue out by moving me to a new room. The design of each level of the hotel is really interesting and cool

Stayed in April 2019
Reviewed: April 6, 2019

Barbara
Belgium
8.3

“Nice stay in architectural temple !”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 1 night
- • Submitted from a mobile device
The total atmosphere in the hotel was a bit missing !!!!
The zaha hadidroom was just marvelous....pure ! The breakfast was very good with wonderful fruit !

Stayed in April 2019
Reviewed: April 5, 2019

Blanka
Latvia
7.5

“Interesting, unusual, funny, but lacked comfort.”
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
While attempt of very unusual interior design, it is not practical and many things do not work. Lights in bathroom and dressing room, very challenging start and stop water in shower, very dark corridor on 12th floor.
Food, friendly staff

Stayed in April 2019
Reviewed: April 4, 2019

Angelblu
Romania
Age group: 55 – 64

11 helpful votes
7.1

“An experience in Madrid”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
I have to wait more than 1 hour for check in with no explanation , between 15.30 and 16.45 They blocked me 100 euro as a guaranty before check in when I 've paid my staying . Why for ? They have serious problems in front desk if many tourists are coming in same time. I have to ask again,very late in the evening for slippers,for solid soap and also for the bathrobes even if I had announced to reception before that problems Five stars hotel ? I don' t think so....
View from 9 th level Breakfast ! ( but expensive...22 euro/ pers) The quality of the bed

Stayed in March 2019
Reviewed: April 4, 2019

AndriyY
Netherlands

4 helpful votes
9.6

“Design stay in Madrid”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
A bit far away from center.
Amazing design and quite comfy rooms. Good bed.

Stayed in March 2019

Sleeps	Room Type
	Deluxe Room 1 full bed or 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Parking Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Soundproof • View Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Junior Suite with Executive Lounge Access 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office supplies and high speed internet. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Bathtub or shower • Flat-screen TV • Soundproof • View • Executive Lounge Access Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a nonsmoking floor and only double beds are available. Room Facilities: • Minibar • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Flat-screen TV • View Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Executive Suite with Executive Lounge Access 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private check-in and Bvlgari toiletries. Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office suplies and high speed internet. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • View • Executive Lounge Access Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel Hotel Puerta America

Hotel Puerta America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Hotel Puerta America

Most Popular Facilities

Guests love...

Availability

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location Good location – show map

Closest Landmarks

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 reasons to choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

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See availability House Rules Hotel Puerta America takes special requests – add in the next step!

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Hotel Puerta America

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House Rules Hotel Puerta America takes special requests – add in the next step!