Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $108 per night (We Price Match)
Rating: 8.5

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (3,794)

Hotel Hotel Puerta America

This neighborhood is a great choice for travelers interested in restaurants, monuments and sightseeing – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in restaurants, monuments and sightseeing – Check location

The swimming pool at or near Hotel Puerta America

A bed or beds in a room at Hotel Puerta America

BBQ facilities available to guests at the hotel

A kitchen or kitchenette at Hotel Puerta America

A restaurant or other place to eat at Hotel Puerta America

Lock in a great price for Hotel Puerta America – rated 8.5 by recent guests!

to get started.

The staff was so helpful and very pleasant. Our air conditioning went out so the staff moved us to a suite. It was gorgeous! Very nice of them to accommodate us, we are grateful.

Lori

United States of America

Design and size of the room, also the bathroom was quite generous

Miguel

Switzerland

The location was near to the airport. This is the only reason why we booked this 5 star, horrible hotel! Worst experience in Spain.

Jamal

United Arab Emirates

Rooms are nice, beautiful design and comfortable. Good price, near the Cartagena Metro station.

Lorenzo

Italy

The design of the floor landings and the corridors

Clyde

Malta

quiet and near air port. There is a metro station near hotel，very convenient. Staff are nice. I lost my stuff. They tried their best to support me.

China

Very modern, well organized, next to subway stations /we are walkers and did not mind the 35 min walk to the city center/. Breakfast is well worth it if you're trying to decide where there to get it or not, but please don't eat cereal, there is too much good food to miss on it.

Spb_newgirl

United States of America

Amazing place with different and modern living rooms

Alexandre

United Kingdom

There was a very nice party at the 13rd floor, good latin music and great vibe!

Marcos

Argentina

The room was excellent, this hotel is amazing. I can´t wait to come back and try out other floors

Alex

United States of America

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8.9

Staff
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms

What guests loved the most:
“The staff was so helpful and very pleasant. Our air conditioning went out so the staff moved us to a suite. It was gorgeous! Very nice of them to accommodate us, we are grateful.”

Lori United States of America
“Design and size of the room, also the bathroom was quite generous”

Miguel Switzerland
“The location was near to the airport. This is the only reason why we booked this 5 star, horrible hotel! Worst experience in Spain.”

Jamal United Arab Emirates
“Rooms are nice, beautiful design and comfortable. Good price, near the Cartagena Metro station.”

Lorenzo Italy
“The design of the floor landings and the corridors”

Clyde Malta
“quiet and near air port. There is a metro station near hotel，very convenient. Staff are nice. I lost my stuff. They tried their best to support me.”

Yi China
“Very modern, well organized, next to subway stations /we are walkers and did not mind the 35 min walk to the city center/.”

Spb_newgirl United States of America
“Amazing place with different and modern living rooms”

Alexandre United Kingdom
“There was a very nice party at the 13rd floor, good latin music and great vibe!”

Marcos Argentina
“The room was excellent, this hotel is amazing. I can´t wait to come back and try out other floors”

Alex United States of America

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in restaurants, monuments and sightseeing.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

Missing some information?

Brilliant!

Most Popular Facilities

Parking

Free WiFi

Swimming pool

Non-smoking rooms

Restaurant

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“friendly staff”
26 related reviews

“unique design”
26 related reviews

“metro station”
21 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

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Availability

When would you like to stay at Hotel Puerta America?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Room 2 twin beds or 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Soundproof • View Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Junior Suite with Executive Lounge Access 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office supplies and high speed internet. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Bathtub or shower • Flat-screen TV • Soundproof • View • Executive Lounge Access Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a nonsmoking floor and only double beds are available. Room Facilities: • Minibar • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Flat-screen TV • View Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Executive Suite with Executive Lounge Access 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private check-in and Bvlgari toiletries. Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office suplies and high speed internet. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • View • Executive Lounge Access Parking: Private parking is available on site (reservation is not needed) and costs EUR 26 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Just booked in Madrid 1 property like Hotel Puerta America was just booked in the last 15 minutes

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings

–

Closest Landmarks *

Cartagena Metro Station
0.1 miles
Prosperidad Metro Station
0.3 miles
America Avenue Metro Station
0.4 miles
Parque de las Avenidas Metro Station
0.4 miles
Diego de León Metro Station
0.5 miles
Alfonso XIII Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports *

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“Clean and good view. Staff very friendly. Metro is near. Everything is good.”

Smart

South Korea

“Outdoor area - amazing pool with great water temperature - nicely covered by trees makes you forget you are next to a highway. All the seating areas are great a...”

Mcbmk

Spain

“Very nice staff, good service and helpful. Clean hotel. Very nice buffet breakfast - everything you would ever need. Air conditioning. Electric Windows. El...”

Richard_n75

United Kingdom

8.7

Are you missing any information about this area?

Brilliant!

3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 reasons to choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House Rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 3 years	Can use a crib or extra bed when requested	FREE
4 - 12 years	Can use an extra bed when requested	FREE
13+ years	Can use an extra bed when requested	€ 60 per person, per night

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The staff was so helpful and very pleasant. Our air conditioning went out so the staff moved us to a suite. It was gorgeous! Very nice of them to accommodate us, we are grateful. ”

“Very modern, well organized, next to subway stations /we are walkers and did not mind the 35 min walk to the city center/. Breakfast is well worth it if you're trying to decide where there to get it or not, but please don't eat cereal, there is too much good food to miss on it. ”

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: August 22, 2019

Fionnuala
Ireland

3 helpful votes
9.2

“Helpful staff lovely pool but definitely not for anyone who suffers from vertigo or doesn't like hei”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
I HATED the lifts which were glass and on the exterior of the building. If I had known this was the case I would never have booked this hotel. We stayed on the 6th floor which was completely decorated in deep red plastic and was like a Sci-fi movie set..really oppressive
The pool was great but access to the pool was through the restaurant/bar area

Stayed in August 2019
Reviewed: August 22, 2019

Prakash
United Kingdom
7.5

Good
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Wi-fi not great.
Closer to airport with all requisite amenities

Stayed in August 2019
Reviewed: August 21, 2019

Adam
Australia
10

“Well worth a night or 2 ”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was amazing
Comfortable beds. Swimming pool. Aircon and super clean room and bathrooms.

Stayed in August 2019
Reviewed: August 21, 2019

Chloe
Spain
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Far from center
Amazing, it was my girlfriends birthday, they left us a surprise chocolate box and letter in the room,. The rooms are a great experience

Stayed in August 2019
Reviewed: August 16, 2019

Fran Jurin
Argentina
5.8

Okay
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 3 nights
- • Submitted from a mobile device
A little far from down town. Breakfast área too small. Room a little small
Room desing and coffee

Stayed in August 2019
Reviewed: August 16, 2019

Vania
Netherlands
Age group: 25 – 34
9.6

Exceptional
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The trees around the pool make it difficult to get sun during the day, but you can always find a good spot.
The bar and restaurant area on the ground floor are really nice, and the rooftop bar is fantastic!

Stayed in August 2019
Reviewed: August 15, 2019

Giancarlo
Russia
2.5

Very Poor
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
At my check in the property charged me with extra 150 euros, saying it was a down payment for possible expenses. The money were not blocked but taken from my account. This WAS NOT defined at the time of booking. Now I left and the money are not back in my account. WHY? The swimming pool was closed in the evening. The terrace on the 13th floor was always closed. The hotel was undergoing renovations.

Stayed in August 2019
Reviewed: August 14, 2019

Jamie
United Kingdom

2 helpful votes
8.3

“Pleasant stay ”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Booking time was 1400 and didn’t get our room until 1600, which was inconvenient, “coffee on us in the bar” or something similar would of been appreciated. First impressions are important. Entire top level and major attractions to this hotel were all closed, I understand the need for renovations but this was disappointing. To get to Madrid centre 2 trains.
Excellent breakfast couldn’t be better!! Great customer service!! Clean rooms.

Stayed in August 2019
Reviewed: August 13, 2019

Anonymous
Netherlands
10

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Most of the bars and skynight where closed
Service

Stayed in August 2019
Reviewed: August 13, 2019

Carlos
Qatar
Age group: 45 – 54

13 helpful votes
8.3

Very Good
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Check in could be faster
Facilities

Stayed in August 2019
Reviewed: August 13, 2019

Smart Guy
South Korea
Age group: 55 – 64

1 helpful vote
10

“Very nice. Staff friendly.”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Clean and good view. Staff very friendly. Metro is near. Everything is good.

Stayed in August 2019
Reviewed: August 12, 2019

Anonymous
United Kingdom
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
-
The architectural interior design and view of Madrid

Stayed in August 2019
Reviewed: August 12, 2019

Bethan
United Kingdom

1 helpful vote
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The location is good if you do not want to be in the centre and there is a metro and bus stop very close if you do want to go into the city.
Staff are so helpful - especially George! Amazing rooms, full of lovely extra touches. Lots of outdoor space - more sun loungers would make it even better.

Stayed in August 2019
Reviewed: August 11, 2019

Ernestas
United Kingdom
7.9

“Thanks, good experience”
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
Check-in, food prices
Interior, exterior, room

Stayed in August 2019
Reviewed: August 11, 2019

Assja
United Kingdom
6.3

Pleasant
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The type of people staying at the hotel, didn’t like to use the pool falsity due to low class behaviour.
The shower and bedroom

Stayed in August 2019

Hotel Hotel Puerta America

Hotel Puerta America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Hotel Puerta America

Most Popular Facilities

Bookers love...

Availability

Room Facilities:

Parking:

Room Facilities:

Parking:

Room Facilities:

Parking:

Room Facilities:

Parking:

Hotel surroundings

Closest Landmarks *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 reasons to choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most Popular Facilities

Outdoors

Pets

Activities

Food & Drink

Internet

Parking

Pool and Spa

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability House Rules Hotel Puerta America takes special requests – add in the next step!

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Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House Rules Hotel Puerta America takes special requests – add in the next step!