Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $124 per night (We Price Match)
Rating: 8.6

Room Info & Price
Facilities
House Rules
The Fine Print
Guest Reviews (1,127)

Hotel Puerta America

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location

Traveler photo of Madrid

July 10, 2016

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The hotel is near our friend's apartment. The beds are very comfortable, and the rooms quiet.

Colin, Belgium

I loved the fact that this is a 5 star hotel, but the staff is not jumping around you to ask if they can help you; if you need help they are there and are very professional. The breakfast was beyond good, a huge variety and even had a section with gluten free products. The best part is that every floor has a room with a different design and you could chose the best one that suite your needs. In one word: PERFECT.

Miguel, Portugal

Besides the excellent service from the very profesional staff, we enjoyed alot the beds and the design.

Peter, Spain

The bedroom is really nice, good design, very big comfortable bed. Location is as expected, close enough to city center to go by taxi/uber for 8/9 euros During weekend you can park your car really close free of charge in blue/green spots, but during week would be very hard to find a parking spot

Guilherme, Portugal

Service attentive and staff helpful. Designer floors were an interesting experience - enjoyed trying something different. On a very busy main road, but good double glazing cuts out a lot of noise. Food in the ground floor bar and restaurant was good, the top floor restaurant and bar were closed during our visit - without any warning on the Hotel website or on booking.com

Christine, United Kingdom

Incredibly stylish. Not many powerpoints / difficult to use.

Tory, Australia

Very comfortable room. Quiet area. Superb design from Zaha Hadid.

Yen, Malaysia

Service, size of bed and bathroom, english speaking tv channels

Suzanne, Australia

Staff were really friendly Toiletries topped up every day Downstairs bar had a good atmosphere and bottles of wine are reasonably priced

Jordan, United Kingdom

Frankly nothing that would take me back or recommend it to anyone.

Gkloken, United States of America

Image of the property Image of the property

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9.0

Staff

What guests loved the most:
“The hotel is near our friend's apartment. The beds are very comfortable, and the rooms quiet.”

Colin Belgium
“I loved the fact that this is a 5 star hotel, but the staff is not jumping around you to ask if they can help you; if you need help they are there and are very professional. ”

Miguel Portugal
“Besides the excellent service from the very profesional staff, we enjoyed alot the beds and the design.”

Peter Spain
“The bedroom is really nice, good design, very big comfortable bed. Location is as expected, close enough to city center to go by taxi/uber for 8/9 euros During weekend you can park your car...”

Guilherme Portugal
“Service attentive and staff helpful. Designer floors were an interesting experience - enjoyed trying something different. On a very busy main road, but good double glazing cuts out a lot of noise. ”

Christine United Kingdom
“Incredibly stylish. Not many powerpoints / difficult to use.”

Tory Australia
“Very comfortable room. Quiet area. Superb design from Zaha Hadid.”

Yen Malaysia
“Service, size of bed and bathroom, english speaking tv channels”

Suzanne Australia
“Staff were really friendly Toiletries topped up every day Downstairs bar had a good atmosphere and bottles of wine are reasonably priced”

Jordan United Kingdom
“Frankly nothing that would take me back or recommend it to anyone.”

Gkloken United States of America

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Guests choose from photos of available room designs on arrival. Rooms have 1 queen-size or 2 twin beds, and flat-screen LCD TVs.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in monuments, sightseeing and shopping.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

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Most Popular Facilities

Parking

Free WiFi

Non-smoking Rooms

Restaurant

Facilities for Disabled Guests

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“unique design”
12 related reviews

“friendly staff”
9 related reviews

“buffet breakfast”
7 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Just booked in Madrid: 28 hotels like Hotel Puerta America were just booked

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location

Closest Landmarks

Cartagena
0.1 miles
Prosperidad
0.3 miles
America Avenue Metro Station
0.4 miles
Parque de las Avenidas
0.4 miles
Diego de León Metro Station
0.5 miles
Alfonso XIII Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“The style of the hotel is amazing with different designs to each floor, we chose floor 6. The staff member who attended us (Daniel) was really amazing and the attention was very personalized. The bed was comfortable and the views were quite nice. The room service is also perfect with prices not much higher than a fancy restaurant and a lot of variety with good sized portions. Each delivery costs 4 euros so order all you want in one go! We loved the glass elevators with a view of the outside as you go up and down! Its also near the Avenida de America station where you can take a bus and be in the airport in 20min for about 2 euros.”

Dan

Spain

“Liked the facilities. Room was very clean, staff very helpful and lovely. I liked how we could pick what floor we stayed on. There was a great atmosphere in the outdoor bar area. Gym was equipped well with the necessities for a standard work. Very high tech equipment which I had to.figure out how to use but got the hang of it. Bed is super comfy and the views are amazing. Very secure and has a safe in the room which is free to use and is spacious about to fit a dslr camera inside. The hotel itself is an attraction, if you enjoy photography and have an interest in architecture this hotel would be amazing for you. You are able to see all the different floors and their designs. Breakfast was amazing! Good coffees, selection of foods for all meat lovers and vegetarians. Big varity of fresh fruit! It was amazing and delicious! ”

Achen052003

United Kingdom

“The room was amazing. Very clean and it had all facilities. A 2 min walk to the metro. The staff were extremely helpful and spoke excellent English.”

Roberto

Australia

Are you missing any information about this area?

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3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 Reasons to Choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House Rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

Any additional older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: October 16, 2018

Anonymous
Hong Kong
8.8

“I would be happy to return so long that my room has a private toilet/bath/shower!”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 1 night
눉The rooms were a bit dark. Some of the rooms had toilets/baths/showers which lacked privacy!
눇The staff were very friendly! They were very accommodating in helping us find a room that would be suitable!

Stayed in September 2018
Reviewed: October 15, 2018

Colin
Belgium
7.9

“An interesting hotel, but be very specific about which style of room you want, or don't want.”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
눉We booked a room with a double bed, and were given a room with twin beds. When we asked to change we were told no more rooms were available on that floor, and we were with friends already in another room nearby. I also believed that we had specifically booked a non-white room, because we had one last time, but were given a white room again. There is no swimming pool.
눇The hotel is near our friend's apartment. The beds are very comfortable, and the rooms quiet.

Stayed in October 2018
Reviewed: October 14, 2018

Miguel
Portugal
9.2

“So perfect that I wanna go back again.”
- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
눉Absolutely no complain, besides the fact that was so good that I was sad to leave.
눇I loved the fact that this is a 5 star hotel, but the staff is not jumping around you to ask if they can help you; if you need help they are there and are very professional. The breakfast was beyond good, a huge variety and even had a section with gluten free products. The best part is that every floor has a room with a different design and you could chose the best one that suite your needs. In one word: PERFECT.

Stayed in October 2018
Reviewed: October 14, 2018

Peter
Spain

2 helpful votes
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉The aircondtion in the room was very dificult to control... not very logic. The rest was perfect.
눇Besides the excellent service from the very profesional staff, we enjoyed alot the beds and the design.

Stayed in October 2018
Reviewed: October 12, 2018

Chenghui
China
10

“nice”
- • Leisure trip
- • Solo traveler
- • Space Club by Zaha Hadid
- • Stayed 1 night
눇nice

Stayed in September 2018
Reviewed: October 11, 2018

Josefina
Germany

1 helpful vote
8.8

Excellent
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
눉There were no power outlets near the bed
눇The design of the hotel is worth the stay.

Stayed in September 2018
Reviewed: October 8, 2018

Guilherme
Portugal

1 helpful vote
9.2

Awesome
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
눉Breakfast and parking to expensive.
눇The bedroom is really nice, good design, very big comfortable bed. Location is as expected, close enough to city center to go by taxi/uber for 8/9 euros During weekend you can park your car really close free of charge in blue/green spots, but during week would be very hard to find a parking spot

Stayed in October 2018
Reviewed: October 8, 2018

Diane
United Kingdom
5.8

“Disappointing”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 3 nights
눉location, hadn’t worked out how far it is from centre (probably own fault) but getting into city was not easy unless you’re prepared to spend a lot on taxis. The room itself - ok, and “designed” by Norman Foster. Useless in terms of practicality. No drawers/shelving for undies. Little shelf space for toiletries/cosmetics. No privacy, shower open to rest of room. Even toilet only had frosted glass and no proper closure, no lock. If you moved a chair to sit at mirror, the other person couldn[t move around the room. Not enough plugs! Only one person could use a hair appliance at a time, as the plug the other end of the room didn’t have a mirror No tea/coffee making facilities in room Hair dryer provided was rubbish! Neighbourhood not very salubrious
눇pleasant staff. clean rooms

Stayed in October 2018
Reviewed: October 8, 2018

Anonymous
United Arab Emirates

1 helpful vote
7.5

Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉Some utilities are a little old, need refreshing (such as the TV, lights .. etc) Outdoor area was under renovation during our stay, so we couldn’t enjoy it.
눇Unique design .. comfortable rooms .. exotic interiors

Stayed in September 2018
Reviewed: October 7, 2018

Christine
United Kingdom
9.2

Awesome
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
눉Location - the area is a little run down and its a very busy main road - the hotel isn't run down though!
눇Service attentive and staff helpful. Designer floors were an interesting experience - enjoyed trying something different. On a very busy main road, but good double glazing cuts out a lot of noise. Food in the ground floor bar and restaurant was good, the top floor restaurant and bar were closed during our visit - without any warning on the Hotel website or on booking.com

Stayed in September 2018
Reviewed: October 4, 2018

Tory
Australia
7.9

Good
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 3 nights
눇Incredibly stylish. Not many powerpoints / difficult to use.

Stayed in October 2018
Reviewed: October 4, 2018

Yen
Malaysia
Age group: 35 – 44
7.5

“An architect's dream house”
- • Leisure trip
- • Solo traveler
- • Space Club by Zaha Hadid
- • Stayed 1 night
눉Was promised of a shuttle bus but was cancelled in the end. And always call for confirmation which eats up a lot of roaming time.
눇Very comfortable room. Quiet area. Superb design from Zaha Hadid.

Stayed in October 2018
Reviewed: October 3, 2018

Suzanne
Australia
8.8

“enjoyable”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉Distance to city
눇Service, size of bed and bathroom, english speaking tv channels

Stayed in October 2018
Reviewed: October 3, 2018

Jordan
United Kingdom
6.7

“Not bad but not great ”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 3 nights
- • Submitted from a mobile device
눉Was asked to pay a £50 a night deposit?? No tea/coffee making facilities - £7 each from room service In the space room you have 5 plug sockets but can't use them with an English adapter because they're at a strange angle Style over substance Bath is really high - I'm 6"2 and struggled to climb over
눇Staff were really friendly Toiletries topped up every day Downstairs bar had a good atmosphere and bottles of wine are reasonably priced

Stayed in October 2018
Reviewed: October 2, 2018

Hawra
Germany
7.9

“Nice for a different experience”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 1 night
- • Submitted from a mobile device
눉The room is too abstract, limited equipment. There wasn’t a single mirror in the room. Bathroom too dark.
눇New experience. Nice and unique design

Stayed in September 2018

Sleeps	Room Type
	Deluxe Room 1 full bed or 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Upon arrival you can select a specific room and floor from a selection of photos on a catalog at reception. This option depends on availability and rooms will be assigned upon arrival. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Soundproof • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite – Bigger than most in Madrid 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Upon arrival you can select a specific room and floor from a selection of photos on an iPad at reception. This option depends on availability and rooms will be assigned upon arrival. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Bathtub or shower • Flat-screen TV • Soundproof • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a nonsmoking floor and only double beds are available. Room Facilities: • Minibar • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Flat-screen TV • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Suite – Bigger than most in Madrid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private ckeck-in and Bvlgari toiletries. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Hotel Puerta America

Hotel Puerta America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Hotel Puerta America

Most Popular Facilities

Guests Love...

Availability

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location Good location – show map

Closest Landmarks

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 Reasons to Choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most Popular Facilities

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Newest Reviews for Hotel Puerta America

Anonymous

Colin

Miguel

Peter

Chenghui

Josefina

Guilherme

Diane

Anonymous

Christine

Tory

Yen

Suzanne

Jordan

Hawra

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Hotel Puerta America

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House Rules Hotel Puerta America takes special requests – add in the next step!