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The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid. Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device. The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid. Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away. Cartagena Metro Station is just 656 feet from the hotel.

Couples in particular like the location – they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

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Room Type
Number of guests
 
1 full bed
or
2 twin beds
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Guest reviews

Categories:

Staff
9.1
Facilities
8.5
Cleanliness
8.8
Comfort
8.8
Value for money
8.1
Location
7.9
Free Wifi
8.4
Select topics to read reviews:

Guests who stayed here loved

  • Amador
    Spain Spain
    The area where it was located was very convenient especially as taxis were located near. The view of our room was amazing. The coffee, teas, and complimentary water was great.
  • Edward
    United States of America United States of America
    The suite was huge, I liked the city view, also liked the unique sliding walls.
  • Felix
    United States of America United States of America
    Location was convenient. A quick walk to the airport shuttle and close to the subway. Not right in the center of town but convenient to the neighborhoods we were visiting. We liked the room. It was a cool design. Especially the shower though the...
  • Wayne
    United States of America United States of America
    We are photographers and seeing each separate floor designed by a different architect was great. The staff was super friendly and helpful. Our beds were really comfy.
  • Kevork
    Canada Canada
    - Exceptional and Professional service - Very helpful staff - Very clean - Beautiful rooms - Very good Breakfast
  • Jason
    United States of America United States of America
    Every floor is done by a different designer, some of the floors are pretty crazy looking, it was such an adventure and I would definitely return there sometime! Pictures
  • Mohammad
    Germany Germany
    Excellent breakfast, very good access to metro and bus, beautiful design, friendly and helpful staff, the hotel lounge on the 5th floor had a good variety of drinks.
  • Dale
    United States of America United States of America
    Parking was fantastic and not some small basement. Each floor decorated by a different designer and they welcome you to walk through the hotel. Hotel staff all friendly and helpful. They made time for you! Just a few block walk to the metro. Bus...
  • Marc
    United States of America United States of America
    room was clean and looked as expected. staff were very friendly and helpful.
  • Kirsty
    United Kingdom United Kingdom
    Great room and the staff were lovely, let us check out at 2pm no issues

Hotel area info

Restaurants
3 Restaurants On Site

  • The Observatory
    • Cuisine
      Spanish
    • Open for
      Cocktail hour
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Karrara Terrasse
    • Cuisine
      Spanish
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Lobby & Bistró
    • Cuisine
      Mediterranean • Spanish
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Hotel Puerta America
Great facilities! Review score, 8.5

Most popular amenities

  • Outdoor swimming pool
  • Private Parking
  • Free Wifi
  • Non-smoking rooms
  • Fitness center
  • 3 restaurants
  • Facilities for disabled guests
  • 24-hour front desk
  • Bar

Bathroom

  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

View

  • View

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar

Internet
Wifi is available in the rooms and is free of charge.

Parking
Private parking is available on site (reservation is not possible) and costs € 26 per day.

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Entertainment & Family Services

  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
    Additional charge
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service

Outdoor swimming pool
Free!

  • Seasonal
  • All ages welcome

Spa

  • Fitness
  • Fitness center

Languages Spoken

  • German
  • English
  • Spanish
  • French
  • Italian

House rules
Hotel Puerta America takes special requests – add in the next step!

Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 AM to 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
Free
Crib upon request
Free
4 - 12 years
Extra bed upon request
Free
13+ years
Extra bed upon request
€ 60 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroRed 6000Cash

The fine print
Must-know information for guests at this property

When booking more than 9 rooms, different policies and additional supplements may apply.

The credit card will be preauthorized on arrival for the total amount + 50€ per night as a deposit.

All cots and extra beds are subject to availability and have to be requested in advance.

Please note the following prices for children's breakfast:

*up to 4 years, free;

*from 5 to 12 years, EUR 12,50 per day.

Private parking is available on site (reservation is not possible). Parking costs € 26 per day. This is subject to availability at each entrance to the building.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Puerta America of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Hotel Puerta America

  • Room options at Hotel Puerta America include:

    • Double
    • Suite

  • Check-in at Hotel Puerta America is from 2:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Hotel Puerta America has 3 restaurants:

    • Lobby & Bistró
    • Karrara Terrasse
    • The Observatory

  • Hotel Puerta America offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness
    • Swimming pool

  • Guests staying at Hotel Puerta America can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • American
    • Buffet
    • À la carte

  • Hotel Puerta America is 2.4 miles from the center of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hotel Puerta America may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.