Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $116 per night (We Price Match)
Rating: 8.6

Room Info & Price
Facilities
House Rules
The Fine Print
Guest Reviews (670)

Hotel Puerta America

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Traveler photo of Madrid

July 10, 2016

Lock in a great price for Hotel Puerta America – rated 8.6 by recent guests!

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Reasonably big room and bathroom. Big and comfy bed. Very good breakfast. Room was clean and soundproofed. We have enjoyed our 2 day stay and will stay in this hotel next time.

Yury,

Excellent restaurant & staff, great topfloor bar etc. Excellent restaurant recommendations from reception staff. Helpful in all languages throughout the hotel, would return again. Very close to metro too.

Edmond, Australia

Vip area nice touch, staff at the bar below were pleasent

Mark, Spain

Lot of character, rooftop bar was amazing. Great for couples.

Paul, United Kingdom

The hotel is just fantastic beyond my wildest imagination. Everything for your comfort is just at your fingertips. Every floor is jaw-dropping and awesome. The service is impeccable, there is always a smile for you at every turn

Titilayooluwa, Ireland

The taste of the breakfast option was amazing. The artistic architecture of the hotel was impressive

Unwana, United Kingdom

Away from the bustle and crowd of the city but close to the train station which connects everywhere. Rooms were absolutely amazing and funky. Every floor was different and we got to choose from a few options. Staff were friendly and helpful.

Samantha, United Arab Emirates

Breakfast standard high, quality ingredients and was not cheap compared to other hotels similar priced

John, Australia

The hotel room designs are amazing and so unique. The view we had from the room was also great! Staff were so friendly and the hotel was immaculate.

Hannah, United Kingdom

I was amazed by the hotel from the entrance and the feeling never stopped. Very well designed, surprising, fun! The breakfasts were good, reach. The hotel staff very nice! The Observatory restaurant on 13 th floor is worth going!

Mada, Poland

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Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Guests choose from photos of available room designs on arrival. Rooms have 1 queen-size or 2 twin beds, and flat-screen LCD TVs.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in monuments, shopping and sightseeing.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

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Most Popular Facilities

Parking

Free WiFi

Non-smoking Rooms

Restaurant

Facilities for Disabled Guests

Bar

Good for couples – they rated the facilities 8.9 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“beautiful building”
219 related reviews

“wonderful staff”
87 related reviews

“excellent quality of food”
64 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.

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Rooms

Adults

Children

Sleeps	Room Type
	Deluxe Room 1 full bed or 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 269 ft² Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Upon arrival you can select a specific room and floor from a selection of photos on a catalogue at reception. This option depends on availability and rooms will be assigned upon arrival. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Soundproof • View Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 269 ft² Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a non-smoking floor and only double beds are available. Room Facilities: • Minibar • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite channels • Flat-screen TV • View Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 538 ft² This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Upon arrival you can select a specific room and floor from a selection of photos on an iPad at reception. This option depends on availability and rooms will be assigned upon arrival. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake up service/Alarm clock • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Bathtub or shower • Flat-screen TV • Soundproof • View Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Suite 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 646 ft² Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private ckeck-in and Bvlgari toiletries. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Flat-screen TV • View Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Just booked in Madrid: 24 hotels like Hotel Puerta America were just booked

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Area Info – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Closest Landmarks

Cartagena
0.1 miles
Prosperidad
0.3 miles
America Avenue Metro Station
0.4 miles
Parque de las Avenidas
0.4 miles
Diego de León Metro Station
0.5 miles
Alfonso XIII Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“Away from the bustle and crowd of the city but close to the train station which connects everywhere. Rooms were absolutely amazing and funky. Every floor was different and we got to choose from a few options. Staff were friendly and helpful. ”

Samantha

United Arab Emirates

“Art and inspiration on every floor. Superb location close to both the city and the airport,besides being 2 mins from a Subway station. ”

Chirag Tibrewal
Japan

Japan

“The location was convenient.”

Arben75

Albania

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3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 Reasons to Choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House Rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

Any additional older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

See the 30 best hotels in Madrid, based on 543,289 verified hotel reviews on Booking.com.

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: August 15, 2018

Yury
9.6

“Great hotel for reasonable price”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
눉AC unit was pushing cold air directly to the bed, so sometimes it was cold. Hotel located a bit far from city center, so consider additional Uber costs.
눇Reasonably big room and bathroom. Big and comfy bed. Very good breakfast. Room was clean and soundproofed. We have enjoyed our 2 day stay and will stay in this hotel next time.

Stayed in August 2018
Reviewed: August 12, 2018

Owen
Australia
10

“A great hotel close to the metro and airport. Would stay again.”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
눇Every floor had a different design

Stayed in August 2018
Reviewed: August 7, 2018

Anonymous
Ireland
7.9

Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉No swimming pool, for a five star hotel not to have a swimming pool is disappointing. And the food and drink is ridiculously over priced!!
눇It was different and unique. Very clean. Loved the choice of bedroom.

Stayed in August 2018
Reviewed: August 7, 2018

Edmond
Australia
7.9

“A stay @ the arty Hotel Puerta America”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
눉problem with aircon, quickly fixed. problem with non working fridge, not so quickly fixed ;)
눇Excellent restaurant & staff, great topfloor bar etc. Excellent restaurant recommendations from reception staff. Helpful in all languages throughout the hotel, would return again. Very close to metro too.

Stayed in July 2018
Reviewed: August 6, 2018

Mark
Spain
8.8

“Need some staff training ”
- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 2 nights
- • Submitted from a mobile device
눉Room service didn't take out breakfast trays and left food rotting in the hot sun until I got back at night, air conditioning doesn't cope with Madrid sun, 27c room temperature wasnt comfortable, though they did change the room.. Room service didn't give me any toilet paper.. I spoke with reception before i left.. When i came back at 2am needing the toilet.. Still no toilet roll.. Had to call down for the third time, breakfast was missing items on two occasions
눇Vip area nice touch, staff at the bar below were pleasent

Stayed in August 2018
Reviewed: July 31, 2018

Mowafaq
Saudi Arabia

2 helpful votes
10

Exceptional
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 8 nights
- • Submitted from a mobile device
눇Every thing just fine and you feel like home

Stayed in July 2018
Reviewed: July 31, 2018

Abdulrahman
Saudi Arabia
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
눉The bathtub didn't release water
눇The theme of the room and the bed window

Stayed in July 2018
Reviewed: July 23, 2018

Paul
United Kingdom
9.2

“Lovely Hotel, a lot of character”
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 1 night
- • Submitted from a mobile device
눉Kept on banging our heads on the beds headboard because of a miss design.
눇Lot of character, rooftop bar was amazing. Great for couples.

Stayed in July 2018
Reviewed: July 23, 2018

Titilayooluwa
Ireland
10

“I WAS IN HEAVEN, JUST UNBELIEVABLE!”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 7 nights
눉There was no swimming pool, although we were told they are having that done and by this time next year it should be ready. I am definitely coming back here for my next holiday. I think the menu as well should be looked into.
눇The hotel is just fantastic beyond my wildest imagination. Everything for your comfort is just at your fingertips. Every floor is jaw-dropping and awesome. The service is impeccable, there is always a smile for you at every turn

Stayed in July 2018
Reviewed: July 18, 2018

Carlos
Qatar
Age group: 45 – 54

11 helpful votes
7.5

“Shuttle Service could be way better. I got an upgrade in my room as compensation.”
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Shuttle service
눇Room design

Stayed in July 2018
Reviewed: July 17, 2018

Ruth
Germany
5.0

Fair
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 3 nights
눉Wifi was not working and they just offer to change the room my last night at 1 am when made no sense. The top terrace is also open to non hosted people and they play Salsa with a really high volume so it is impossible to have a drink and talk with friends. If you want to stay calm in the terrace downstairs they close at 1am..really early and the security guy was really rude with us not allowing us to be there longer when the barman authorized us There is no enough people in the front desk and the waiting time for the checking-out it is too long. From my point of view it is not the top service expected in a 5 starts hotel
눇The view

Stayed in July 2018
Reviewed: July 13, 2018

Unwana
United Kingdom
10

“Hotel Puerta(Amazing) America”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉Nothing
눇The taste of the breakfast option was amazing. The artistic architecture of the hotel was impressive

Stayed in July 2018
Reviewed: July 13, 2018

Samantha
United Arab Emirates
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉Nothing at all.
눇Away from the bustle and crowd of the city but close to the train station which connects everywhere. Rooms were absolutely amazing and funky. Every floor was different and we got to choose from a few options. Staff were friendly and helpful.

Stayed in July 2018
Reviewed: July 13, 2018

John
Australia
10

“Great value and great staff, perfect way to finish our trip to Europe”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
눇Breakfast standard high, quality ingredients and was not cheap compared to other hotels similar priced

Stayed in July 2018
Reviewed: July 11, 2018

Hannah
United Kingdom
9.2

“I would recommend staying here and I would myself stay again”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉We couldn’t find our transfer from the airport and ended up getting a taxi. We then couldn’t get a transfer back to the airport as we were informed the shuttle bus only ran at 7,8 & 9 am then again at 4pm and our flight was at 4pm. Also when we ordered room service the kitchen didn’t understand English so we ended up with some random dishes we hadn’t asked for.
눇The hotel room designs are amazing and so unique. The view we had from the room was also great! Staff were so friendly and the hotel was immaculate.

Stayed in July 2018

Hotel Puerta America

Get the celebrity treatment with world-class service at Hotel Puerta America

Most Popular Facilities

Guests Love...

Availability

See availability Area Info – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location Good location – show map

Closest Landmarks

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 Reasons to Choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most Popular Facilities

Outdoors

Health & Wellness Facilities

Pets

Activities

Food & Drink

Internet

Parking

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability House Rules Hotel Puerta America takes special requests – add in the next step!

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Newest Reviews for Hotel Puerta America

Yury

Owen

Anonymous

Edmond

Mark

Mowafaq

Abdulrahman

Paul

Titilayooluwa

Carlos

Ruth

Unwana

Samantha

John

Hannah

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Area Info – This neighborhood is a great choice for travelers interested in monuments, shopping and sightseeing – Check location

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House Rules Hotel Puerta America takes special requests – add in the next step!