Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $116 per night (We Price Match)
Rating: 8.6

Room Info & Price
Facilities
House Rules
The Fine Print
Guest Reviews (1,497)

Hotel Hotel Puerta America

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location

Traveler photo of Madrid

July 10, 2016

Lock in a great price for Hotel Puerta America – rated 8.6 by recent guests!

to get started.

Amazing room design, and so clean! All of the staff was polite and helpful.

Goawayj, United States of America

Everything.. the staff is very professional and kind

Ali, Lebanon

Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got

Ken, Singapore

Different experience with multiple design concepts for each floor of the hotel. I have tried the Zaha Hadid design suites in generally was lovely stay <3

Naif, Saudi Arabia

Staff were really friendly Toiletries topped up every day Downstairs bar had a good atmosphere and bottles of wine are reasonably priced

Jordan, United Kingdom

The design was interesting and really comfortable. Friendly personnel and excellent food in the restaurant. The quality was amazing. The breakfast was a highlight too.

Fabian, Switzerland

Great room design, choice of room and tasty breakfast.

Fx, Germany

very cool individual rooms that you get to pick out.

Berlinerboy, Germany

the overall staff was nice and the breakfast was very good

Chris, United States of America

The concierge staff were all very welcoming on check in and at check out. Our dining experiences were very nice and the servers were all so polite. We were unsure what to expect being English-speaking only but all of the staff spoke multiple languages including English so we were fine. The hotel is very beautiful and they have done so many nice touches to make it unique. The best part of our stay was the early check-in we were given which was so appreciated following our long-haul flight.

Dr, United States of America

Image of the property Image of the property

Image of the property

9.0

Staff
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms
Great check-in experience

What guests loved the most:
“Amazing room design, and so clean! All of the staff was polite and helpful.”

Goawayj United States of America
“Everything.. the staff is very professional and kind”

Ali Lebanon
“Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got”

Ken Singapore
“Different experience with multiple design concepts for each floor of the hotel. I have tried the Zaha Hadid design suites in generally was lovely stay <3”

Naif Saudi Arabia
“Staff were really friendly Toiletries topped up every day Downstairs bar had a good atmosphere and bottles of wine are reasonably priced”

Jordan United Kingdom
“The design was interesting and really comfortable. Friendly personnel and excellent food in the restaurant. The quality was amazing. The breakfast was a highlight too.”

Fabian Switzerland
“Great room design, choice of room and tasty breakfast.”

Fx Germany
“very cool individual rooms that you get to pick out.”

Berlinerboy Germany
“the overall staff was nice and the breakfast was very good”

Chris United States of America
“The concierge staff were all very welcoming on check in and at check out. Our dining experiences were very nice and the servers were all so polite. ”

Dr United States of America

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Guests choose from photos of available room designs on arrival. Rooms have 1 queen-size or 2 twin beds, and flat-screen LCD TVs.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in monuments, sightseeing and shopping.

This hotel is also rated as the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

Missing some information?

Brilliant!

Most Popular Facilities

Parking

Free WiFi

Non-smoking rooms

Restaurant

Facilities for disabled guests

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“unique design”
13 related reviews

“helpful staff”
12 related reviews

“room design”
9 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Hotel Puerta America?

Check-in Date

Check-out Date

Rooms

Adults

Children

Just booked in Madrid 30 hotels like Hotel Puerta America were just booked

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location

Closest Landmarks

Cartagena Metro Station
0.1 miles
Prosperidad Metro Station
0.3 miles
America Avenue Metro Station
0.4 miles
Parque de las Avenidas Metro Station
0.4 miles
Diego de León Metro Station
0.5 miles
Alfonso XIII Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“The style of the hotel is amazing with different designs to each floor, we chose floor 6. The staff member who attended us (Daniel) was really amazing and the a...”

Dan

Spain

9.5

“Liked the facilities. Room was very clean, staff very helpful and lovely. I liked how we could pick what floor we stayed on. There was a great atmosphere in th...”

Achen052003

United Kingdom

“The room was amazing. Very clean and it had all facilities. A 2 min walk to the metro. The staff were extremely helpful and spoke excellent English.”

Roberto

Australia

Are you missing any information about this area?

Brilliant!

3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 Reasons to Choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House Rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

Any additional older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The concierge staff were all very welcoming on check in and at check out. Our dining experiences were very nice and the servers were all so polite. We were unsure what to expect being English-speaking only but all of the staff spoke multiple languages including English so we were fine. The hotel is very beautiful and they have done so many nice touches to make it unique. The best part of our stay was the early check-in we were given which was so appreciated following our long-haul flight.”

United States of America

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: December 6, 2018

GoAwayJ
United States of America
Age group: 25 – 34
9.6

Exceptional
- • Group of friends
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
This hotel is a bit removed from the city center
Amazing room design, and so clean! All of the staff was polite and helpful.

Stayed in December 2018
Reviewed: December 5, 2018

Candice
United Kingdom
10

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Gorgeous hotel... loved rooftop bar staff really friendly

Stayed in December 2018
Reviewed: December 4, 2018

Floor10guest
Germany
8.8

Excellent
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
Its at least 30 minutes out of city center. However the Metro-Station is right in front of the hotel.
Super stylish and clean hotel. Perfect for a short trip!

Stayed in December 2018
Reviewed: December 3, 2018

Ali
Lebanon
10

Exceptional
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Just a minor details the shower lack a support for the shampoo
Everything.. the staff is very professional and kind

Stayed in December 2018
Reviewed: December 3, 2018

Alejandro
Spain
9.2

Wonderful
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Rapidez para la entrega de llave y el check out. El desayuno, bestial.

Stayed in December 2018
Reviewed: November 27, 2018

Alisha
United Kingdom
9.6

“Lovely hotel ”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
It was little far outside the city but very close to the tube station
Very unique and luxurious

Stayed in November 2018
Reviewed: November 27, 2018

Garth
United Kingdom
7.9

“excellent hotel butawkward location”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
too far out of the centre
the architecture

Stayed in November 2018
Reviewed: November 26, 2018

Ariane
Ireland
9.2

“Lovely!”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 1 night
love the different floors! the skydeck and skynight club was also a plus! the bar men were also very nice! The room itself is amazing.

Stayed in November 2018
Reviewed: November 20, 2018

Gytis
Lithuania

1 helpful vote
8.3

Very Good
- • Leisure trip
- • Couple
- • Space Club by Zaha Hadid
- • Stayed 1 night
- • Submitted from a mobile device
Prices. Bar prices especially -double than in very good central locations
Stayed in Hadid room, basicaly it was a reason i was there

Stayed in November 2018
Reviewed: November 12, 2018

Billy 18
Greece
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great room design. Excellent breakfast.

Stayed in November 2018
Reviewed: November 12, 2018

Mia
Spain
Age group: 25 – 34

2 helpful votes
8.8

Excellent
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
The design of the room was beautiful and the view from our bed was literally the sky and made it even more special.

Stayed in November 2018
Reviewed: November 12, 2018

KoDeSo
Germany
Age group: 45 – 54

1 helpful vote
8.3

Very Good
- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 3 nights
Minor details. The gym was under contructure and the alternate area had about 7-8 training devices. The room telephone was not working properly and the bathtub was partly clogged.
The view from the window to the city is exceptional. The architecture of the building is magnificent. Breakfast was also very good with a vast variety of local and international specialties.

Stayed in November 2018
Reviewed: November 12, 2018

Anonymous
United Kingdom
Age group: 25 – 34

6 helpful votes
9.2

“Nice hotel”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was quite far from the city centre.
We were given a choice of rooms in the checkin - we picked one vey dark, our own fault but it was very clean and modern. There were two showers!!

Stayed in November 2018
Reviewed: November 11, 2018

Cristian
Italy
2.5

Very Poor
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.
The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.

Stayed in October 2018
Reviewed: November 11, 2018

Kenneth Fordred
France
Age group: 45 – 54

4 helpful votes
6.3

“Great design, average hotel ”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Queued to check in, breakfast was average with unripe fruit and warm coffee and expensive
The design of the hotel

Stayed in November 2018

Sleeps	Room Type
	Deluxe Room 1 full bed or 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Upon arrival you can select a specific room and floor from a selection of photos on a catalog at reception. This option depends on availability and rooms will be assigned upon arrival. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Bathtub or shower • Flat-screen TV • Soundproof • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Upon arrival you can select a specific room and floor from a selection of photos on an iPad at reception. This option depends on availability and rooms will be assigned upon arrival. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Bathtub or shower • Flat-screen TV • Soundproof • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a nonsmoking floor and only double beds are available. Room Facilities: • Minibar • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Satellite channels • Flat-screen TV • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Suite 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private ckeck-in and Bvlgari toiletries. Room Facilities: • Minibar • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • View Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Hotel Hotel Puerta America

Hotel Puerta America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Hotel Puerta America

Most Popular Facilities

Guests Love...

Availability

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location Good location – show map

Closest Landmarks

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 Reasons to Choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most Popular Facilities

Outdoors

Health & Wellness Facilities

Pets

Activities

Food & Drink

Internet

Parking

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability House Rules Hotel Puerta America takes special requests – add in the next step!

Search

What guests loved the most:

Didn't find the right hotel?

Newest Reviews for Hotel Puerta America

The Best of Madrid Click here to see more hotels and accommodations near popular landmarks in Madrid

Attractions

Convention Centers

Institutions

Landmarks

Museums

Parks

Popular Areas

Stadiums or Arenas

Airports

Subway/Metro Stations

Train Stations

Verified reviews from real guests.

How does it work?

It starts with a booking

Followed by a trip

And finally, a review

Save up to 50% in Madrid

Awesome! You're now subscribed

Enter your email address and we'll resend your confirmation

We've resent your requested confirmations to

Sorry, we were unable to resend your requested confirmations

Enter your email address and we'll resend your confirmation

We've resent your requested confirmations to

Sorry, we were unable to resend your requested confirmations

Two Factor Authentication

Hotel Puerta America

Hotel surroundings – This neighborhood is a great choice for travelers interested in monuments, sightseeing and shopping – Check location

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House Rules Hotel Puerta America takes special requests – add in the next step!