Hotel Hotel Puerta America

Travel Sustainable property

Avenida América, 41, Chamartín, 28002 Madrid, Spain – Good location – show map – Subway Access

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.5
Very Good
4,491 reviews

outstanding hotel... all the rooms are "wow". we stay in level 9 and zaha hadid floor... all rooms are stunning ... love it so much ...

Emi Indonesia

location, state of the art design, mostly friendly staff and amazing comfi bed, front desk staff always smiling

Samer Lebanon

Everything perfect comfort bed sleep well very excited we back again next time and the staff every where friendly and welcoming us

Eqbal Kuwait

great hotel, great staff, slow check in. the bed was amazing restaunts in the hotel, design was very cool the pizza in the hotel is one of the best i have ever had

Ahmed Denmark

Great as always. Very comfortable, great design, friendly staff.

Billy Greece

Absolutely amazing stay! Our room was upgraded and we were blown away by the designs. We rode around and looked at each floor, it is like a museum. The bed was very big and comfortable, many TV channels available, bath was luxurious and everything was clean. We also really enjoyed the breakfast - it had everything you might wish for, even my favorite oat milk! Staff were helpful, room service was comfortable and overall the experience was exceptional!

Svetlana Poland

I loved the staff! They really went out of there way to make us happy.

Therooster United States of America

Friendly staffs ❤️😍 Beautiful venue for our fashion show. Great hotel. Great location. Beautiful designs for different floor excellent ❤️

Geraldine United States of America

We only stayed one night, but the service and staff were all super friendly and helpful. Comfy bed.

Fahey Japan

We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times. Our option was to wait a few hours for our requested room, so we really can’t complain.

Michael United States of America
8.5
Very Good
4,491 reviews
  • What guests loved the most:
  • “outstanding hotel... all the rooms are "wow". we stay in level 9 and zaha hadid floor... all rooms are stunning ... love it so much ...”
    Emi Emi Indonesia Indonesia
  • “location, state of the art design, mostly friendly staff and amazing comfi bed, front desk staff always smiling”
    Samer Samer Lebanon Lebanon
  • “Everything perfect comfort bed sleep well very excited we back again next time and the staff every where friendly and welcoming us”
    Eqbal Eqbal Kuwait Kuwait
  • “great hotel, great staff, slow check in. the bed was amazing restaunts in the hotel, design was very cool the pizza in the hotel is one of the best i have ever had”
    Ahmed Ahmed Denmark Denmark
  • “Great as always. Very comfortable, great design, friendly staff.”
    Billy Billy Greece Greece
  • “Absolutely amazing stay! Our room was upgraded and we were blown away by the designs. We rode around and looked at each floor, it is like a museum.”
    Svetlana Svetlana Poland Poland
  • “I loved the staff! They really went out of there way to make us happy.”
    Therooster Therooster United States of America United States of America
  • “Friendly staffs ❤️😍 Beautiful venue for our fashion show. Great hotel. Great location. Beautiful designs for different floor excellent ❤️”
    Geraldine Geraldine United States of America United States of America
  • “We only stayed one night, but the service and staff were all super friendly and helpful. Comfy bed.”
    Fahey Fahey Japan Japan
  • “We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times.”
    Michael Michael United States of America United States of America

Categories:

  • Staff9.0
  • Facilities8.6
  • Cleanliness8.9
  • Comfort8.9
  • Value for money8.2
  • Location7.8
  • Free WiFi8.4

Get the celebrity treatment with world-class service at Hotel Puerta America

You're eligible for a Genius discount at Hotel Puerta America! To save at this property, all you have to do is sign in.

The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

Show me more

Most popular amenities

1 swimming pool
Parking
Free WiFi
Non-smoking rooms
good Fitness Center
Restaurant
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Saved to 29060 lists

Availability

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Sleeps Room Type Price
Max adults: 2. Max children: 1
Deluxe Room
  • 1 full bed
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  • 2 twin beds
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Max adults: 2. Max children: 1
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Max adults: 2
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
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4 reasons to choose Hotel Puerta America

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.5
Very Good · 4,491 reviews
Read all reviews
Categories:
  • Staff9.0
  • Facilities8.6
  • Cleanliness8.9
  • Comfort8.9
  • Value for money8.2
  • Location7.8
  • Free WiFi8.4

Select topics to read reviews:

See what guests loved the most:

  • Emi Indonesia

    “outstanding hotel... all the rooms are "wow". we stay in level 9 and zaha hadid floor... all rooms are stunning ... love it so much ...”

  • Samer Lebanon

    “location, state of the art design, mostly friendly staff and amazing comfi bed, front desk staff always smiling”

  • Eqbal Kuwait

    “Everything perfect comfort bed sleep well very excited we back again next time and the staff every where friendly and welcoming us”

  • Ahmed Denmark

    “great hotel, great staff, slow check in. the bed was amazing restaunts in the hotel, design was very cool the pizza in the hotel is one of the best i have ever had”

  • Billy Greece

    “Great as always. Very comfortable, great design, friendly staff.”

  • Svetlana Poland

    “Absolutely amazing stay! Our room was upgraded and we were blown away by the designs. We rode around and looked at each floor, it is like a museum. The bed was very big and comfortable, many TV channels available, bath was luxurious and everything was clean. We also really enjoyed the breakfast - it had everything you might wish for, even my favorite oat milk! Staff were helpful, room service was comfortable and overall the experience was exceptional!”

  • Therooster United States of America

    “I loved the staff! They really went out of there way to make us happy.”

  • Geraldine United States of America

    “Friendly staffs ❤️😍 Beautiful venue for our fashion show. Great hotel. Great location. Beautiful designs for different floor excellent ❤️”

  • Fahey Japan

    “We only stayed one night, but the service and staff were all super friendly and helpful. Comfy bed.”

  • Michael United States of America

    “We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times. Our option was to wait a few hours for our requested room, so we really can’t complain.”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • When is the pool season
    The pool season is only available on summer.
    Answered on February 27, 2020
  • Hello, what time do we have to leave the hotel our last day?
    Dear guest, The check out time is until 12, but we can extend until 14:00 for free but it is subject to availability. Best regards. Reception deparment.
    Answered on December 24, 2021
  • Hi, I have been given you hotel details by a colleague of mine who stays with you quite a lot, we work for NATO and he has stated that I should ask for Civil servant rates. do you provide those at all? if so, what rooms are on offer for those rates? Regards Lee
    Dear guest, Thank you for contacting Puerta América Hotel. Please, in order to check availability and civil servant rates, we would need you to reach us directly. Kind regards, Anabel Villafranca - Guest Experience Manager
    Answered on November 9, 2019
  • You pick up from airport for free
    Good morning, we have no complimentary shuttle service. We can arrange a private driver from 35 euros upon availability. Kind regards
    Answered on November 7, 2019
  • Do you have connected rooms for family
    Good evening, Thank you for reaching us trough Booking. Regarding your request, we would like to confirm that we do have connected rooms, but as they are very limited, we need to know it as soon as possible so we can block them for you. Kind regards
    Answered on November 12, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

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Hotel surroundings *
Good location – show map
What's nearby
  • National Auditorium of Music
    0.5 miles
  • Plaza de Toros de las Ventas
    0.7 miles
Top attractions
  • Retiro Park
    1.9 miles
  • Prado Museum
    2.2 miles
  • Chamartin Station
    2.3 miles
  • Gran Via
    2.3 miles
  • Puerta del Sol
    2.4 miles
  • Atocha Train Station
    2.6 miles
  • Plaza Mayor
    2.6 miles
  • Temple of Debod
    2.7 miles
  • Royal Palace of Madrid
    2.8 miles
  • Parque de Atracciones de Madrid
    4.6 miles
Public transit
  • Subway Cartagena Metro Station
    0.1 miles
  • Subway Prosperidad Metro Station
    0.4 miles
  • Subway Parque de las Avenidas Metro Station
    0.4 miles
  • Subway America Avenue Metro Station
    0.4 miles
  • Subway Diego de León Metro Station
    0.5 miles
  • Subway Cruz del Rayo
    0.5 miles
  • Subway Alfonso XIII Metro Station
    0.5 miles
  • Subway Ventas Metro Station
    0.7 miles
Closest Airports
  • Adolfo Suarez Madrid-Barajas Airport
    6 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
3 Restaurants On Site

    The Observatory

    Food: Spanish

    Open for: Lunch, Dinner

    Menu: À la carte

    Karrara Terrasse

    Food: Spanish

    Open for: Lunch, Dinner

    Menu: Buffet & À La Carte

    Lobby & Bistró

    Food: Mediterranean, Spanish

    Open for: Lunch, Dinner, High tea, Cocktail hour

    Menu: À la carte

Amenities of Hotel Puerta America

Most popular amenities

1 swimming pool
Parking
Free WiFi
Non-smoking rooms
good Fitness Center
Restaurant
Bar
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Food & Drink
  • Coffee house on site
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs EUR 26 per day.
  • Parking garage
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping Additional charge
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Seasonal
Spa
  • Fitness
  • Fitness center
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib by request
Extra bed by request
Free
4 - 12 years
Extra bed by request
Free
13+ years
Extra bed by request
€ 60 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Red 6000 JCB Diners Club American Express Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Puerta America of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

The Observatory: Closed from Tue, Jan 11, 2022 until Wed, Jun 15, 2022

Karrara Terrasse: Closed from Tue, Jan 11, 2022 until Wed, Jun 15, 2022

Bar is closed from Tue, Jan 11, 2022 until Wed, Jun 15, 2022

Swimming pool #1: Closed from Sun, Aug 22, 2021 until Wed, Jun 15, 2022

FAQs about Hotel Puerta America

  • Hotel Puerta America is 2.4 miles from the center of Madrid.

  • Hotel Puerta America has 3 restaurants:

    • Karrara Terrasse
    • The Observatory
    • Lobby & Bistró

  • Guests staying at Hotel Puerta America can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Gluten-free
    • American
    • Buffet
    • À la carte

  • The prices at Hotel Puerta America may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Puerta America offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The following parking options are available to guests staying at Hotel Puerta America (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Parking garage

  • Room options at Hotel Puerta America include:

    • Double
    • Suite

  • Check-in at Hotel Puerta America is from 2:00 PM, and check-out is until 12:00 PM.