Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at $124 per night (We Price Match)
Rating: 8.5

Info & prices
Facilities
House rules
The fine print
Guest reviews (4,406)

Hotel Hotel Puerta America

This neighborhood is a great choice for travelers interested in restaurants, monuments and sightseeing – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighborhood is a great choice for travelers interested in restaurants, monuments and sightseeing – Check location

The swimming pool at or near Hotel Puerta America

A bed or beds in a room at Hotel Puerta America

A kitchen or kitchenette at Hotel Puerta America

A restaurant or other place to eat at Hotel Puerta America

Lock in a great price for Hotel Puerta America – rated 8.5 by recent guests!

to get started.

We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times. Our option was to wait a few hours for our requested room, so we really can’t complain.

Michael

United States of America

The room is very nice and big. It has a big tv with full set of channels, big glass panoramic window, nice and polite stuff. Also the design is very cool and futuristic. The compliments (shampoo's etc) were also very nice. Bathroom is big and very nice.

Mikhail

Russia

Funky design so much fun just walking around the hotel. Wifi was very good in the rooms. Staff was cery friendly and helpful, English was not an issue. Check-in was seamless and quick.

Eugene

United States of America

Amazing rooms, lobby and chill pool. I really enjoyed my time at the hotel. Very relaxing and modern. Room and hotel design are really fabulous.

Mohammad

Saudi Arabia

The staff was really friendly and helpful. They fixed all the inconvenience which I had with my electronics devices.

Iván

Spain

The staff was so helpful and very pleasant. Our air conditioning went out so the staff moved us to a suite. It was gorgeous! Very nice of them to accommodate us, we are grateful.

Lori

United States of America

Design and size of the room, also the bathroom was quite generous

Miguel

Switzerland

The location was near to the airport. This is the only reason why we booked this 5 star, horrible hotel! Worst experience in Spain.

Jamal

United Arab Emirates

Rooms are nice, beautiful design and comfortable. Good price, near the Cartagena Metro station.

Lorenzo

Italy

The design of the floor landings and the corridors

Clyde

Malta

Image of the property

Image of the property Image of the property

Image of the property

Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property Image of the property

8.9

Staff
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms

What guests loved the most:
“We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times.”

Michael United States of America
“The room is very nice and big. It has a big tv with full set of channels, big glass panoramic window, nice and polite stuff. Also the design is very cool and futuristic.”

Mikhail Russia
“Funky design so much fun just walking around the hotel. Wifi was very good in the rooms. Staff was cery friendly and helpful, English was not an issue. Check-in was seamless and quick.”

Eugene United States of America
“Amazing rooms, lobby and chill pool. I really enjoyed my time at the hotel. Very relaxing and modern. Room and hotel design are really fabulous.”

Mohammad Saudi Arabia
“The staff was really friendly and helpful. They fixed all the inconvenience which I had with my electronics devices.”

Iván Spain
“The staff was so helpful and very pleasant. Our air conditioning went out so the staff moved us to a suite. It was gorgeous! Very nice of them to accommodate us, we are grateful.”

Lori United States of America
“Design and size of the room, also the bathroom was quite generous”

Miguel Switzerland
“The location was near to the airport. This is the only reason why we booked this 5 star, horrible hotel! Worst experience in Spain.”

Jamal United Arab Emirates
“Rooms are nice, beautiful design and comfortable. Good price, near the Cartagena Metro station.”

Lorenzo Italy
“The design of the floor landings and the corridors”

Clyde Malta

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighborhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 650 feet from the hotel.

Chamartín is a great choice for travelers interested in restaurants, monuments and sightseeing.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since Nov 16, 2009

Missing some information?

Brilliant!

Most popular facilities

Parking

Free WiFi

Swimming pool

Non-smoking rooms

Restaurant

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“room design”
36 related reviews

“friendly staff”
31 related reviews

“nice hotel”
26 related reviews

“boutique style”

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Hotel Puerta America?

Check-in date

Check-out date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Room 2 twin beds or 1 full bed	Show prices
Something went wrong – please try again later. Check-in date / / Check-in Date Check-out date / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to years of age)	Junior Suite with Executive Lounge Access 1 queen bed	Show prices
Something went wrong – please try again later. Check-in date / / Check-in Date Check-out date / / Check-out Date Rooms Adults Children
	Space Club by Zaha Hadid 1 full bed	Show prices
Something went wrong – please try again later. Check-in date / / Check-in Date Check-out date / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to years of age)	Executive Suite with Executive Lounge Access 1 full bed	Show prices
Something went wrong – please try again later. Check-in date / / Check-in Date Check-out date / / Check-out Date Rooms Adults Children

Just booked in Madrid 1 property like Hotel Puerta America was just booked in the last 15 minutes

An Inside Look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings

–

Closest Landmarks *

Cartagena Metro Station
0.1 miles
Prosperidad Metro Station
0.4 miles
Parque de las Avenidas Metro Station
0.4 miles
America Avenue Metro Station
0.4 miles
Diego de León Metro Station
0.5 miles
National Auditorium of Music
0.5 miles
Alfonso XIII Metro Station
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest Airports *

Adolfo Suarez Madrid-Barajas Airport
6 miles

What Travelers Love About This Location

“The hotel room was very spacious and comfortable. Huge bathroom space (with a slight odd 'viewing' window from the room into the shower). The hotel is v...”

J_odie

United Kingdom

9.5

“Location is verry nice , service nice , breakfast good but not butter....near metro and bus station ”

Haetham

Palestinian Territory

“Clean and good view. Staff very friendly. Metro is near. Everything is good.”

Smart

South Korea

Are you missing any information about this area?

Brilliant!

3 Restaurants On Site

The Observatory

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Food: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Food: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 reasons to choose Hotel Puerta America

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

House rules Hotel Puerta America takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

7:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 3 years	Can use a crib or extra bed when requested	FREE
4 - 12 years	Can use an extra bed when requested	FREE
13+ years	Can use an extra bed when requested	€ 60 per person, per night

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times. Our option was to wait a few hours for our requested room, so we really can’t complain.”

“The room is very nice and big. It has a big tv with full set of channels, big glass panoramic window, nice and polite stuff. Also the design is very cool and futuristic. The compliments (shampoo's etc) were also very nice. Bathroom is big and very nice.”

“Funky design so much fun just walking around the hotel. Wifi was very good in the rooms. Staff was cery friendly and helpful, English was not an issue. Check-in was seamless and quick. ”

“The staff was so helpful and very pleasant. Our air conditioning went out so the staff moved us to a suite. It was gorgeous! Very nice of them to accommodate us, we are grateful. ”

See all guest reviews for Hotel Puerta America

Newest Reviews for Hotel Puerta America

Reviewed: October 18, 2019

Pbonillo
United Kingdom

3 helpful votes
7.0

“Good but could be better”
- • Business trip
- • Group
- • Stayed 2 nights
- • Submitted from a mobile device
Shower design is poor for functionality. A bottle of water every day for each guest would be good. I specifically requested a twin room with separate beds and was given a double bed which awkward to say the least but we had to accept.
Great design and quality of building

Stayed in October 2019
Reviewed: October 18, 2019

Adrian
United Kingdom

4 helpful votes
8.3

Very Good
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
Bath didn’t drain.
Very interesting design concept, never quite experienced anything like it. It was like sleeping in a cloud.

Stayed in October 2019
Reviewed: October 16, 2019

Anonymous
Hungary

2 helpful votes
10

“Design hotel with top quality staff”
- • Business trip
- • Solo traveler
- • Stayed 3 nights
- • Submitted from a mobile device
-
Good location closed to the metro station, fast check in and out, comfortable and clean room, perfect breakfast, kind staff.

Stayed in October 2019
Reviewed: October 15, 2019

Susannah
Russia
10

“Wonderful ”
- • Leisure trip
- • Couple
- • Stayed 2 nights
- • Submitted from a mobile device
It was THE best hotel I’ve ever stayed in. We felt like we were in a spaceship. The room was white, spacious, futuristic. The corridors and lifts were amazing. Room service was delicious. The mattress was the best I’ve ever slept on. Staff were kind, friendly, and helpful. Will definitely return.

Stayed in October 2019
Reviewed: October 15, 2019

Meganedgar
United Kingdom
9.6

“Amazing.”
- • Leisure trip
- • Solo traveler
- • Stayed 3 nights
Supposed to be a romantic weekend to celebrate my boyfriend getting his visa to come and live in Spain after 3 years of us dating, but unfortunately the embassy lost his passport so he wasn't able to make his flight so I was prepared for a pretty miserable weekend. The hotel staff were so friendly and the location is really close to the metro which is only 20 minutes to plaza del sol in the centre and I always felt very safe walking to/from the metro. The room was absolutely fantastic and the view was incredible - you could see for miles and I was very lucky to be there one evening during a lightening storm which was incredible to watch. Comfortable bed and great facilities, and the whole hotel experience made my trip much more enjoyable than I expected it to be.

Stayed in October 2019
Reviewed: October 12, 2019

Paul
Ireland

4 helpful votes
10

Exceptional
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The hotel was superb. Very friendly staff and the design of each floor was amazing. Great location for exploring the city. Highly recommend for a stay in Madrid and we will definitely be back.

Stayed in October 2019
Reviewed: October 11, 2019

Charlotte
Ireland
9.6

“Lovely place to stay”
- • Leisure trip
- • Solo traveler
- • Stayed 1 night
- • Submitted from a mobile device
The staff were so friendly and helpful, room was comfortable and air conditioning was a great addition in the heat! Would recommend it to anyone

Stayed in October 2019
Reviewed: October 10, 2019

Angel
Spain

1 helpful vote
5.8

Okay
- • Business trip
- • Solo traveler
- • Stayed 4 nights
- • Submitted from a mobile device
The personal at the reception was not very friendly. Very bad experience while doing the check in. They should pay much more attention and be more customer focused trying to accomplished customer needs. I think I would not come back again.
The lounge bar

Stayed in October 2019
Reviewed: October 9, 2019

Pedro
Portugal
9.2

Awesome
- • Business trip
- • Group
- • Stayed 1 night
Automated curtains not working
Beautiful Hotel. In the best ones in Madrid.

Stayed in October 2019
Reviewed: October 9, 2019

Noor
United Kingdom
7.0

“Friendly and Good experience”
- • Leisure trip
- • Family with young children
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was very average
Eccentric design, friendly staff

Stayed in October 2019
Reviewed: October 6, 2019

J_odie
United Kingdom
9.6

“Great city hotel, handy for the airport”
- • Leisure trip
- • Couple
- • Stayed 1 night
Other than our comment about the rooftop restaurant, there wasn't anything else to dislike.
The hotel room was very spacious and comfortable. Huge bathroom space (with a slight odd 'viewing' window from the room into the shower). The hotel is very clean and the staff were friendly and welcoming. The food in the restaurant on the ground floor level was superb, in sharp contrast to the Observatory rooftop restaurant - which wasn't able to cater for a non-meat eater, other than to reluctantly offer 'a salad' as were leaving. Drinks were very overpriced, but the view was good. We checked out early but the hotel was great in letting us leave our car in the hotel carpark until late afternoon without additional charge. Good access to local transport - eg metro and bus services.

Stayed in September 2019
Reviewed: October 3, 2019

Abdelmohsen
Saudi Arabia
7.9

Good
- • Family with young children
- • Stayed 5 nights
- • Submitted from a mobile device
The design
Staff

Stayed in September 2019
Reviewed: October 3, 2019

Anonymous
Bulgaria
9.0

“Generally speaking, excellent hotel”
- • Leisure trip
- • Couple
- • Stayed 3 nights
The bathroom is a challenge, and lacks of the intimacy I would like to have
An excellent hotel, with the best service I have ever had

Stayed in September 2019
Reviewed: October 3, 2019

Michael
United States of America
8.3

Very Good
- • Leisure trip
- • Couple
- • Stayed 2 nights
- • Submitted from a mobile device
We’re grateful that the hotel checked us in early after our transatlantic flight so we could rest. As a result we got a room with an open bathroom and a round bed. It was challenging at times. Our option was to wait a few hours for our requested room, so we really can’t complain.

Stayed in September 2019
Reviewed: September 29, 2019

Javi
Spain
5.8

“A lot to improve/ not worth it”
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted from a mobile device
It took more than 10 minutes to do the check-in, where they did not explain one thing about the hotel, or its services. When we got into the room, after a long trip, there was no even a bottle of water, which for a 5 star hotel is not normal to see. Then we could only use one plug on the bathroom to charge our phones as the were no more plugs in the room, we even looked in the map of the room and it was saying there were more but impossible to find. Moreover, it was impossible to call front desk which was number 9, but there were no instructions of how to do it. One more thing were the difficulty to turn off the lights, where I had to stand up to remove the key for the electricity of the room.
The room, honestly was very shocking as it matched with the floor, and it had a very nice futuristic design, it looks like you are on a movie, and it was very clean as well.

Stayed in September 2019

Hotel Hotel Puerta America

Hotel Puerta America

Get the celebrity treatment with world-class service at Hotel Puerta America

Most popular facilities

Bookers love...

Availability

Hotel surroundings

Closest Landmarks *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 reasons to choose Hotel Puerta America

Why book with us?

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most popular facilities

Outdoors

Pets

Activities

Food & Drink

Internet

Parking

Pool and Spa

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

Languages Spoken

See availability House rules Hotel Puerta America takes special requests – add in the next step!

Search

What guests loved the most:

Didn't find the right hotel?

Newest Reviews for Hotel Puerta America

The Best of Madrid

Attractions

Convention Centers

Institutions

Landmarks

Museums

Parks

Popular Areas

Shopping Areas

Stadiums or Arenas

Theaters

Airports

Subway/Metro Stations

Train Stations

Verified reviews from real guests.

How does it work?

It starts with a booking

Followed by a trip

And finally, a review

Save up to 50% in Madrid

Awesome! You're now subscribed

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House rules Hotel Puerta America takes special requests – add in the next step!