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  6. Puerto Palace (Hotel), Puerto de la Cruz (Spain) Deals

  • Info & prices
  • Amenities
  • House rules
  • Guest reviews (1,758)

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

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We Price Match

Hotel Puerto Palace

Puerto Palace

Doctor Cobiella Zaera, s/n, 38400 Puerto de la Cruz, Spain – Good location – show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.4
Very Good
1,758 reviews
  • Facilities

    8.4

  • Cleanliness

    9.0

  • Comfort

    8.6

  • Value for money

    8.5

  • Location

    7.9

  • Total

    8.4

  • Free WiFi

    8.3

Convenient. Friendly staff. Walking distance from city center. Good value for money. Good breakfast (although may add a little more variety of vegetables).

מנחם Israel

Nice breakfast. Nice view of the swimming pool. Large rooms with balcony/terrace.

Anonymous Switzerland

The pool area is super Nice. Everything was well maintained. The room is very clean as well. Cocktails are really tasty. Many restaurants nearby with good food for a nice price. The city center is walking distance as well.

Kelsey Netherlands

Decent breakfast with quite a few options The room was clean and spacious. Had an older vibe to it, but I liked it. Pool was great, with the jacuzzi nearby to relax.

Andrei Romania

A little concerned for our first visit since lockdown, but we needn’t have been. Immaculate safety everywhere but not overly intrusive

Mark United Kingdom

Good dinner & breakfast - there were always 2 kinds of fish for dinner. Drinks need to be paid extra, but in reasonable prices (4 EUR - half litre of home wine) Internet works very good in the room. There was no problem with connection.

Konrad Poland

Location was perfect for walking into town as well as finding those local spots that only the non tourists know about.

Simon United Kingdom

we liked the pools and the bar and restaurant. The staff were very friendly and we enjoyed our visit so much, we rebooked for later on in the month.

Carol United Kingdom

Very spacious and clean room, excellent facilities and a good selection of food for breakfast.

Silvia United Kingdom

The view The swiming pool The service The balconnery Not too far from center you would need scooter or taxi 5 e to the playa martinez

Ericka France

Staff

8.9
Highly rated for:
On-site swimming pool
Highly rated for:
On-site swimming pool
Highly rated for:
On-site swimming pool
Highly rated for:
On-site swimming pool
Highly rated for:
Great check-in experience
Highly rated for:
On-site swimming pool
Highly rated for:
On-site swimming pool
Highly rated for:
On-site swimming pool
The swimming pool at or near Puerto Palace
The swimming pool at or near Puerto Palace
The swimming pool at or near Puerto Palace
The swimming pool at or near Puerto Palace
A restaurant or other place to eat at Puerto Palace
The building where the hotel is located
+45 photos
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Puerto Palace

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Puerto Palace

8.4
Very Good
1,758 reviews
  • 8.9

    Staff

  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • Highly rated for:
    On-site swimming pool
  • What guests loved the most:
  • “Convenient. Friendly staff. Walking distance from city center. Good value for money. Good breakfast (although may add a little more variety of vegetables).”
    מנחם Israel Israel
  • “Nice breakfast. Nice view of the swimming pool. Large rooms with balcony/terrace.”
    Switzerland Switzerland
  • “The pool area is super Nice. Everything was well maintained. The room is very clean as well. Cocktails are really tasty. Many restaurants nearby with good food for a nice price.”
    Kelsey Kelsey Netherlands Netherlands
  • “Decent breakfast with quite a few options The room was clean and spacious. Had an older vibe to it, but I liked it. Pool was great, with the jacuzzi nearby to relax.”
    Andrei Andrei Romania Romania
  • “A little concerned for our first visit since lockdown, but we needn’t have been. Immaculate safety everywhere but not overly intrusive”
    Mark Mark United Kingdom United Kingdom
  • “Good dinner & breakfast - there were always 2 kinds of fish for dinner.”
    Konrad Konrad Poland Poland
  • “Location was perfect for walking into town as well as finding those local spots that only the non tourists know about.”
    Simon Simon United Kingdom United Kingdom
  • “we liked the pools and the bar and restaurant. The staff were very friendly and we enjoyed our visit so much, we rebooked for later on in the month.”
    Carol Carol United Kingdom United Kingdom
  • “Very spacious and clean room, excellent facilities and a good selection of food for breakfast.”
    Silvia Silvia United Kingdom United Kingdom
  • “The view The swiming pool The service The balconnery Not too far from center you would need scooter or taxi 5 e to the playa martinez”
    Ericka Ericka France France

One of our top picks in Puerto de la Cruz. Puerto Palace features accommodations with gardens and terraces. The property has three swimming pools along with a kid's pool.

All rooms come with a private balcony, a flat-screen TV and a mini fridge. Private bathroom is fitted with a hairdryer and a magnifying mirror.

Buffet breakfast is available at the property. Guest can also enjoy dinner at the restaurant and a bar with live music at night.

The property features a massage parlor along with activities including mini-golf, table tennis and a volleyball. A fitness center and a tennis court are available at an additional charge.

Puerto Palace is located about 0.6 mi from Playa Jardin Beach and 0.9 mi from Botanical Gardens and Loro Park.

We speak your language!

Puerto Palace has been welcoming Booking.com guests since Nov 13, 2009

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Brilliant!

Most popular amenities

2 swimming pools
Free parking
Free WiFi
Family rooms
Restaurant
Bar

Good for couples – they rated the facilities 8.4 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Breakfast Info

Continental, Full English/Irish, American, Buffet

끸 Free private parking available at the hotel

Saved to 6061 lists

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Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. We recommend booking an option with free cancellation in case your travel plans change.

Availability

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5 properties in Puerto de la Cruz like Puerto Palace were booked in the last 12 hours

Guest reviews

8.4
Very Good
1,758 reviews
Read more

Select topics to read reviews:

See what guests loved the most:

  • מנחם Israel

    “Convenient. Friendly staff. Walking distance from city center. Good value for money. Good breakfast (although may add a little more variety of vegetables). ”

  • Anonymous Switzerland

    “Nice breakfast. Nice view of the swimming pool. Large rooms with balcony/terrace. ”

  • Kelsey Netherlands

    “The pool area is super Nice. Everything was well maintained. The room is very clean as well. Cocktails are really tasty. Many restaurants nearby with good food for a nice price. The city center is walking distance as well.”

  • Andrei Romania

    “Decent breakfast with quite a few options The room was clean and spacious. Had an older vibe to it, but I liked it. Pool was great, with the jacuzzi nearby to relax.”

  • Mark United Kingdom

    “A little concerned for our first visit since lockdown, but we needn’t have been. Immaculate safety everywhere but not overly intrusive ”

  • Konrad Poland

    “Good dinner & breakfast - there were always 2 kinds of fish for dinner. Drinks need to be paid extra, but in reasonable prices (4 EUR - half litre of home wine) Internet works very good in the room. There was no problem with connection.”

  • Simon United Kingdom

    “Location was perfect for walking into town as well as finding those local spots that only the non tourists know about. ”

  • Carol United Kingdom

    “we liked the pools and the bar and restaurant. The staff were very friendly and we enjoyed our visit so much, we rebooked for later on in the month.”

  • Silvia United Kingdom

    “Very spacious and clean room, excellent facilities and a good selection of food for breakfast.”

  • Ericka France

    “The view The swiming pool The service The balconnery Not too far from center you would need scooter or taxi 5 e to the playa martinez ”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Puerto Palace

Welcoming Booking.com guests since Nov 13, 2009

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Have you taken any precautions for check-in because of the coronavirus?

    We will take whatever precaution necessary and abide by all directives required by the Spanish Sanidad.


    You found this answer helpful

    You found this answer unhelpful

  • Is there tea / coffee facilities in the rooms

    Sorry, there is not this service


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Double or Twin Room with Pool View
  • Is wifi free in rooms

    Hello, yes WiFi is free throughout the hotel. Best regards.


    You found this answer helpful

    You found this answer unhelpful

  • Is there refrigerator, electric kettle ?

    Hello, we have minibar not refrigerator and not kettle


    You found this answer helpful

    You found this answer unhelpful

  • how much is the baby sitting services for our 4 year old?? kind regards Emma

    Good afternoon sorry, but we don't have babysitting service


    You found this answer helpful

    You found this answer unhelpful

  • Is the gym open and is there an additional charge?

    The gym is currently open, however the government could put on restriction at anytime. The gym is managed by an outside entity and the access fee currently is 6€ per visit, 21€ for the week and 30€ for the month.


    You found this answer helpful

    You found this answer unhelpful

  • The palace closed on the 1st nov and we had to leave we were told it would reopen on the 21dec. Is the hotel open for booking on the 21dec.

    Dear Guest, due to the continued world health crisis and for reasons of force majeure as a result of worsening COVID-19 pandemic, the hotel will remain closed until February 11 2021. We apologize for this inconvenience.


    You found this answer helpful

    You found this answer unhelpful

Previous question and answers from this property

See what other travelers asked before staying at Hotel Puerto Palace

Most recent questions
  • Have you taken any precautions for check-in because of the coronavirus?

    We will take whatever precaution necessary and abide by all directives required by the Spanish Sanidad.


    You found this answer helpful

    You found this answer unhelpful

  • Is there tea / coffee facilities in the rooms

    Sorry, there is not this service


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Double or Twin Room with Pool View
  • Is wifi free in rooms

    Hello, yes WiFi is free throughout the hotel. Best regards.


    You found this answer helpful

    You found this answer unhelpful

  • Is there refrigerator, electric kettle ?

    Hello, we have minibar not refrigerator and not kettle


    You found this answer helpful

    You found this answer unhelpful

  • how much is the baby sitting services for our 4 year old?? kind regards Emma

    Good afternoon sorry, but we don't have babysitting service


    You found this answer helpful

    You found this answer unhelpful

  • Is the gym open and is there an additional charge?

    The gym is currently open, however the government could put on restriction at anytime. The gym is managed by an outside entity and the access fee currently is 6€ per visit, 21€ for the week and 30€ for the month.


    You found this answer helpful

    You found this answer unhelpful

  • The palace closed on the 1st nov and we had to leave we were told it would reopen on the 21dec. Is the hotel open for booking on the 21dec.

    Dear Guest, due to the continued world health crisis and for reasons of force majeure as a result of worsening COVID-19 pandemic, the hotel will remain closed until February 11 2021. We apologize for this inconvenience.


    You found this answer helpful

    You found this answer unhelpful

Thanks! You'll receive an email as soon as the property answers your question.

Hotel surroundings *
Guests loved walking around the neighborhood!
Good location – show map
What's nearby
  • Taoro Park
    0.4 miles
  • Puerto de la Cruz Bus Station
    0.5 miles
  • Plaza Charco
    0.6 miles
  • Church of Nuestra Señora de la Peña de Francia
    0.6 miles
  • San Felipe Castle
    0.7 miles
  • Puerto de la Cruz Town Hall
    0.7 miles
  • Martianez Shopping Centre
    0.7 miles
  • Puerto de la Cruz Casino
    0.8 miles
  • Lake Martianez
    0.8 miles
  • La Villa Shopping Centre
    0.9 miles
Top attractions
  • Botanical Gardens
    1 miles
Beaches in the Neighborhood
  • Playa Jardin Black sand
    3,100 feet
  • Playa del Muelle Pebbly
    3,350 feet
  • San Telmo Beach Black sand
    3,500 feet
  • Playa Martianez Black sand
    4,350 feet
Closest Airports
  • Tenerife Norte Airport
    13.6 miles
  • Tenerife Sur Airport
    25 miles
  • La Gomera Airport
    48.1 miles
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!

5 reasons to choose Puerto Palace

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Puerto de la Cruz

Amenities of Puerto Palace Great facilities! Review score, 8.4

Most popular amenities

2 swimming pools
Free parking
Free WiFi
Family rooms
Restaurant
Bar
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Services & Extras
  • Tickets to shows/attractions Additional charge
Pets
  • Pets are not allowed.

Activities
  • Aerobics Off-site Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour Additional charge
  • Walking tours Additional charge
  • Tennis equipment Additional charge
  • Evening entertainment
  • Mini golf
  • Diving Off-site Additional charge
  • Cycling Off-site
  • Hiking Off-site
  • Library
  • Ping-pong
  • Playground
  • Game room
  • Fishing Off-site Additional charge
  • Tennis court Additional charge
Food & Drink
  • On-site coffee shop
  • Chocolate/Cookies
  • Fruit
  • Bottle of water
  • Wine/Champagne
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Free! Free private parking is possible on site (reservation is not possible).

  • Accessible parking
  • Parking garage
  • Street parking
  • Secure parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Ticket service
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Kids' TV channels
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safe Additional charge
General
  • Shuttle service
  • Convenience store (on site)
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Air conditioning
  • Shops (on site)
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Gift shop
  • Elevator
  • Honeymoon suite
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
2 swimming pools
Pool 1 – outdoor
  • Open all year
  • Pool/Beach towels
  • Pool bar
  • Swimming pool toys
  • Heated pool
  • Pool with view
  • Shallow end
Pool 2 – outdoor (kids)
  • Open all year
  • Suitable for kids
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Pedicure
  • Manicure
  • Makeup services
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Bathhouse
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Solarium
  • Fitness center Additional charge
  • Sauna Additional charge
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Portuguese

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Awesome!

House rules Puerto Palace takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Cards accepted at this hotel

Mastercard Visa American Express Puerto Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Puerto Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Puerto Palace

  • The nearest beach is 3,100 feet from Puerto Palace.

  • Puerto Palace offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Playground
    • Game room
    • Diving
    • Ping-pong
    • Library
    • Tennis court
    • Fishing
    • Mini golf
    • Solarium
    • Evening entertainment
    • Open-air bath
    • Bathhouse
    • Tennis equipment
    • Beauty services
    • Makeup services
    • Manicure
    • Pedicure
    • Fitness
    • Fitness classes
    • Personal trainer
    • Locker rooms
    • Walking tours
    • Happy hour
    • Live music/Performance
    • Live sports events (broadcast)
    • Aerobics

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Puerto Palace on this page.

  • Room options at Puerto Palace include:

    • Twin/Double
    • Single
    • Triple
    • Double

  • Yes, Puerto Palace is popular with guests booking family stays.

  • Check-in at Puerto Palace is from 2:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Puerto Palace can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • American
    • Buffet

  • The following parking options are available to guests staying at Puerto Palace (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Private Parking
    • Secure parking
    • Street parking
    • Parking garage
    • Accessible parking

  • Puerto Palace is 2,950 feet from the center of Puerto de la Cruz.

  • The prices at Puerto Palace may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Puerto Palace by:

    • Car 30min

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Puerto Palace has 1 restaurant:

    • Restaurant

8.4 Very Good 1,758 reviews 100% real guest experiences
  • Awesome: 9+

    799

  • Good: 7 – 9

    775

  • Okay: 5 – 7

    144

  • Poor: 3 – 5

    37

  • Very Poor: 1 – 3

    3

Categories
  • Staff8.9
  • Facilities8.4
  • Cleanliness9.0
  • Comfort8.6
  • Value for money8.5
  • Location7.9
  • Free WiFi8.3

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    How to get to Puerto Palace from Tenerife Norte Airport
    • Car
      30 minutes
    • Free parking is available.
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    The Best of Puerto de la Cruz

    Click here to see more hotels and accommodations near popular landmarks in Puerto de la Cruz

    Institutions

    • Puerto de la Cruz Town Hall

    Landmarks

    • Puerto de la Cruz Bus Station
    • Puerto de la Cruz Casino
    • Teleférico
    • San Felipe Castle
    • Church of Nuestra Señora de la Peña de Francia

    Parks

    • Botanical Gardens
    • Taoro Park
    • Montaña de los Frailes Park

    Popular Areas

    • Lake Martianez
    • Plaza Charco
    • Playa de Las Gaviotas
    • Playa de las Teresitas

    Shopping Areas

    • Martianez Shopping Centre
    • La Villa Shopping Centre
    • Punta Larga Shopping Centre

    Most Popular Cities

    • Santa Cruz de Tenerife
    • Playa de las Americas
    • Los Cristianos
    • El Médano
    • Adeje

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    Verified reviews from real guests.

    We have more than 70 million property reviews, all from real, verified guests.

    How does it work?

    • 1

      It starts with a booking

      It starts with a booking

      The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

    • 2

      Followed by a trip

      Followed by a trip

      When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

    • 3

      And finally, a review

      And finally, a review

      After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

    If you booked through us and want to leave a review, please sign in first.

    Sign in and leave a review
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