Puerto Palace features accommodations with gardens and terraces. The property has three swimming pools along with a kid's pool.

All rooms come with a private balcony, a flat-screen TV and a mini fridge. Private bathroom is fitted with a hairdryer and a magnifying mirror.

Buffet breakfast is available at the property. Guest can also enjoy dinner at the restaurant and a bar with live music at night.

The property features a massage parlor along with activities including mini-golf, table tennis and a volleyball. A fitness center and a tennis court are available at an additional charge.

Puerto Palace is located about 0.6 mi from Playa Jardin Beach and 0.9 mi from Botanical Gardens and Loro Park.

We speak your language!

Puerto Palace has been welcoming Booking.com guests since Nov 13, 2009

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Breakfast Info

Continental, Full English/Irish, American, Buffet

Free private parking available at the hotel

Currency Exchange: Need local currency? This property has currency exchange on site.

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Get instant confirmation with FREE cancellation on most rooms!

Availability

When would you like to stay at Puerto Palace?

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Sleeps Room Type Price
Max adults: 2
Double or Twin Room
  • 1 full bed
or
  • 2 twin beds
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Max adults: 1
Single Room
  • 1 twin bed
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Max adults: 3
Triple Room
  • 1 twin bed and
  • 1 king bed
or
  • 3 twin beds
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Max adults: 2. Max children: 1
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Max adults: 2
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Max adults: 2
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Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
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Max adults: 3
Triple Room with Sea View
  • 3 twin beds
or
  • 1 twin bed and
  • 1 king bed
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Max adults: 3
Triple Room with Pool View
  • 3 twin beds
or
  • 1 twin bed and
  • 1 king bed
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Max adults: 2
Double Room
  • 1 full bed
or
  • 2 twin beds
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Max adults: 1
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Just booked in Puerto de la Cruz 3 properties like Puerto Palace were just booked in the last 15 minutes

4 reasons to choose Puerto Palace

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Puerto Palace

Welcoming Booking.com guests since Nov 13, 2009

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Have you taken any precautions for check-in because of the coronavirus?

    We will take whatever precaution necessary and abide by all directives required by the Spanish Sanidad.


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    Answered on May 15, 2020
  • Is there refrigerator, electric kettle ?

    Hello, we have minibar not refrigerator and not kettle


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    Answered on November 13, 2019
  • Hi , do you have to have a covid test to stay here ??

    Hello, to the best of our knowledge, Spain and the Canary Islands require all arrivals from most destinations to present an official negative covid-19 test that has been issued within 72 hours of arrival.


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    Answered on February 22, 2021
  • Is wifi free in rooms

    Hello, yes WiFi is free throughout the hotel. Best regards.


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    Answered on March 23, 2020
  • Hi will you be open from august the first

    Hello , we are open.


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    Answered on July 28, 2021
  • Is the swimming pool heated and possible to use during winter?

    Hello, the little pool is heated, and you can use during winter.Thanks


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    Answered on October 27, 2021
  • how much is the baby sitting services for our 4 year old?? kind regards Emma

    Good afternoon sorry, but we don't have babysitting service


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    Answered on January 14, 2020
  • Hello I will like to book, my mum will join us but two day later of the reservation. How I can book a extra person but from the day she will arrive? thanks

    Hello, you must tell one day before. Thanks


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    Answered on August 16, 2021
  • Is the gym open and is there an additional charge?

    The gym is currently open, however the government could put on restriction at anytime. The gym is managed by an outside entity and the access fee currently is 6€ per visit, 21€ for the week and 30€ for the month.


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    Answered on November 16, 2020
  • The palace closed on the 1st nov and we had to leave we were told it would reopen on the 21dec. Is the hotel open for booking on the 21dec.

    Dear Guest, due to the continued world health crisis and for reasons of force majeure as a result of worsening COVID-19 pandemic, the hotel will remain closed until February 11 2021. We apologize for this inconvenience.


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    Answered on December 10, 2020
  • How much extra is the use the gym ?

    Good morning, the price is 6€ per person and day from monday til saturday, on sunday is 7€. Thanks


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    Answered on September 21, 2021
  • Is there tea / coffee facilities in the rooms

    Sorry, there is not this service


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    Asked about: Double or Twin Room with Pool View • Answered on February 14, 2020
Hotel surroundings *
Guests loved walking around the neighborhood!
Good location – show map
What's nearby
  • Taoro Park
    0.4 miles
  • Puerto de la Cruz Bus Station
    0.5 miles
  • Plaza Charco
    0.6 miles
  • Church of Nuestra Señora de la Peña de Francia
    0.6 miles
  • San Felipe Castle
    0.7 miles
  • Puerto de la Cruz Town Hall
    0.7 miles
  • Martianez Shopping Centre
    0.7 miles
  • Puerto de la Cruz Casino
    0.8 miles
  • Lake Martianez
    0.8 miles
  • La Villa Shopping Centre
    0.9 miles
Top attractions
  • Botanical Gardens
    1 miles
Beaches in the Neighborhood
  • Playa Jardin
    3,100 feet
  • Playa del Muelle
    3,350 feet
  • San Telmo Beach
    3,500 feet
  • Playa Martianez
    4,350 feet
  • Playa de los Roques
    1.3 miles
Closest Airports
  • Tenerife Norte Airport
    13.6 miles
  • Tenerife Sur Airport
    25 miles
  • La Gomera Airport
    48.1 miles
How to get to Puerto Palace from Tenerife Norte Airport
    Car
    Free parking is available.
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1 Restaurant On Site

    Restaurant

    Open for: Breakfast, Dinner

Amenities of Puerto Palace Great facilities! Review score, 8.5
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Activities
  • Aerobics Off-site Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour Additional charge
  • Walking tours Additional charge
  • Tennis equipment Additional charge
  • Evening entertainment
  • Mini golf
  • Diving Off-site Additional charge
  • Cycling Off-site
  • Hiking Off-site
  • Library
  • Ping-pong
  • Playground
  • Game room
  • Fishing Off-site Additional charge
  • Tennis court Additional charge
Food & Drink
  • Coffee house on site
  • Chocolate/Cookies
  • Fruit
  • Bottle of water
  • Wine/Champagne
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Accessible parking
  • Parking garage
  • Secure parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safe Additional charge
General
  • Shuttle service
  • Convenience store on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Air conditioning
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
2 swimming pools
Pool 1 – outdoor
  • Open all year
  • Pool/Beach towels
  • Pool bar
  • Swimming pool toys
  • Heated pool
  • Pool with view
  • Shallow end
Pool 2 – outdoor (kids)
  • Open all year
  • Suitable for kids
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Pedicure
  • Manicure
  • Makeup services
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Bathhouse
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Solarium
  • Fitness center Additional charge
  • Sauna Additional charge
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Portuguese
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules Puerto Palace takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Puerto Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.