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Mandarin Oriental, Ritz Madrid

Plaza de la Lealtad, 5, Retiro, 28014 Madrid, Spain – Excellent location – show map – Subway Access

Excellent location – rated 9.7/10! (score from 171 reviews)

Real guests • Real stays • Real opinions

9.5
Exceptional
171 reviews

incredible hotel with the best staff that really make the stay special.

Amy United States of America

The spa the gym the pool the gardens the restaurants everything is fantastic!

Villarreal Mexico

Everything, from the minute we stepped out of our taxi, was perfect. The staff make this hotel an especially welcoming place to return to after exploring the wonderful surrounding area. We also had the best view from our room. Highly recommended!

Sofia United Arab Emirates

The level of service is very high and professional... I felt welcomed the minute I registered until I left... it's truly a most enjoyable experience that makes you want to come back to spend more time... The Hotel has all the confort you can expect, but the quality of the people makes all the difference... A perfect stay that I look forward to repeat...

Malko France

Amazing service, very convenient location and beautiful & spacious rooms!

Era Italy

great attention to detail. highly trained staff. great wines and food.

Fidel Australia

everything was perfect! this hotel is fantastic, the staff is amazing ( reception and restaurant as well) we were amazed.

Bruno Brazil

Very attentive & friendly staff. High end interior in good taste. Breakfast, high tea or casual meals taken in the lagre glass roofed courtyard really gives you a sense of grandeur, without being stuffy. Perfect balance of elegant hospitality. Location is also perfect. Update

Patricia Germany

everyone was so accomodating and so service minded

Else Singapore

Staff were very friendly and professional Hotel was so luxury and clean Spa was luxury and great service

Talal Kuwait
9.5
Exceptional
171 reviews
  • What guests loved the most:
  • “incredible hotel with the best staff that really make the stay special.”
    Amy Amy United States of America United States of America
  • “The spa the gym the pool the gardens the restaurants everything is fantastic!”
    Villarreal Villarreal Mexico Mexico
  • “Everything, from the minute we stepped out of our taxi, was perfect. The staff make this hotel an especially welcoming place to return to after exploring the wonderful surrounding area.”
    Sofia Sofia United Arab Emirates United Arab Emirates
  • “The level of service is very high and professional... I felt welcomed the minute I registered until I left...”
    Malko Malko France France
  • “Amazing service, very convenient location and beautiful & spacious rooms!”
    Era Era Italy Italy
  • “great attention to detail. highly trained staff. great wines and food.”
    Fidel Fidel Australia Australia
  • “everything was perfect! this hotel is fantastic, the staff is amazing ( reception and restaurant as well) we were amazed.”
    Bruno Bruno Brazil Brazil
  • “Very attentive & friendly staff. High end interior in good taste. Breakfast, high tea or casual meals taken in the lagre glass roofed courtyard really gives you a sense of grandeur, without being...”
    Patricia Patricia Germany Germany
  • “everyone was so accomodating and so service minded”
    Else Else Singapore Singapore
  • “Staff were very friendly and professional Hotel was so luxury and clean Spa was luxury and great service”
    Talal Talal Kuwait Kuwait

Categories:

  • Staff 9.6
  • Facilities 9.6
  • Cleanliness 9.8
  • Comfort 9.8
  • Value for money8.5
  • Location9.7
High score for Madrid

Get the celebrity treatment with world-class service at Mandarin Oriental, Ritz Madrid

Opulent and exclusive Mandarin Oriental, Ritz Madrid is located in a Belle Époque palace and offers an experience unlike any other. It features a luxurious Wellness Center, free parking and in suite reservations free Wi-Fi and one-way airport transportation are also included.

The hotel’s 100 rooms and 53 spacious suites are individually decorated with rich materials and a classic-contemporary design, which blends seamlessly with the hotel’s iconic structure.

Mandarin Oriental, Ritz Madrid has a wellness center with indoor swimming pool, a vitality pool, experience showers, a steam room and a fully-equipped fitness center that offers dedicated treatments.

Overseen by acclaimed Chef Quique Dacosta, the hotel is home to five restaurants and bars.

The hotel is set in the heart of the Retiro district between the Retiro Park and Madrid’s most important museums. Prado and Thyssen Bornemisza museums are just 650 feet from the hotel while the Reina Sofia museum is 10 minutes walk away.

This is our guests' favorite part of Madrid, according to independent reviews.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Mandarin Oriental, Ritz Madrid has been welcoming Booking.com guests since Feb 10, 2010
 Hotel chain/brand: Mandarin Oriental

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Most popular amenities
Indoor swimming pool
Free parking
WiFi in all areas
Family rooms
Airport shuttle
Spa
Non-smoking rooms
Fitness center
Bar

Property Highlights

Located in the best-rated area in Madrid, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American

Free parking available at the hotel

Saved to 2877 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
9.6
Facilities
9.6
Cleanliness
9.8
Comfort
9.8
Value for money
8.5
Location
9.7
High score for Madrid
Select topics to read reviews:

See what guests loved the most:

  • Amy
    United States of AmericaUnited States of America
    “incredible hotel with the best staff that really make the stay special.”
  • Villarreal
    MexicoMexico
    “The spa the gym the pool the gardens the restaurants everything is fantastic!”
  • Sofia
    United Arab EmiratesUnited Arab Emirates
    “Everything, from the minute we stepped out of our taxi, was perfect. The staff make this hotel an especially welcoming place to return to after exploring the wonderful surrounding area. We also had the best view from our room. Highly recommended!”
  • Malko
    FranceFrance
    “The level of service is very high and professional... I felt welcomed the minute I registered until I left... it's truly a most enjoyable experience that makes you want to come back to spend more time... The Hotel has all the confort you...”
  • Era
    ItalyItaly
    “Amazing service, very convenient location and beautiful & spacious rooms!”
  • Fidel
    AustraliaAustralia
    “great attention to detail. highly trained staff. great wines and food.”
  • Bruno
    BrazilBrazil
    “everything was perfect! this hotel is fantastic, the staff is amazing ( reception and restaurant as well) we were amazed.”
  • Patricia
    GermanyGermany
    “Very attentive & friendly staff. High end interior in good taste. Breakfast, high tea or casual meals taken in the lagre glass roofed courtyard really gives you a sense of grandeur, without being stuffy. Perfect balance of elegant hospitality....”
  • Else
    SingaporeSingapore
    “everyone was so accomodating and so service minded”
  • Talal
    KuwaitKuwait
    “Staff were very friendly and professional Hotel was so luxury and clean Spa was luxury and great service”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Hello I want to know whether we can have breakfast buffet or afternoon tea at your hotel without being a stayer at the hotel
    Good morning, We are pleased to inform you that you can have a la carte breakfast at the hotel and for this service we do not make reservations. The ..
    Answered on 8 November 2021
  • The swimming pool allows for toddlers 3 years old ? Is it working on winter ?
    Dear Sirs, warm regards form Mandarin Oriental Ritz, Madrid. With reference to your request we are pleased to inform you that It is forbidden the entr..
    Answered on 27 October 2021
  • do you have a twin bed in this type
    Good afternoon , Yes we have twin beds in this category. Kind regards Yulia Prokop Reservation agent
    Answered on 2 February 2023
  • How much cost for breakfast per guest
    Thank you for your interest in Mandarin Oriental Ritz, Madrid. We are pleased to inform you that our Continental Breakfast is offered at €32 per perso..
    Answered on 7 July 2022
  • Do you have connecting room? Our family have 4 adult members.
    Dear Guest, We are pleased to confirm you we do have connecting rooms (deluxe + deluxe, deluxe + mandarin, superior + palm court suite, mandarin room ..
    Answered on 10 December 2022
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Hotel area info *
Amenities of Mandarin Oriental, Ritz Madrid
Most popular amenities
Indoor swimming pool
Free parking
WiFi in all areas
Family rooms
Airport shuttle
Spa
Non-smoking rooms
Fitness center
Bar
Bathroom
  • Private Bathroom
Outdoors
  • Terrace
  • Garden
Pets
Pets are allowed on request. No extra charges.
Activities
  • Bicycle rental
    Additional charge
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and costs € 5 per 24 hours.
Parking
Free public parking is available on site (reservation is not needed).
  • Street parking
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
  • Pet bowls
  • Pet basket
  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Heating
  • Car rental
  • Interconnecting room(s) available
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Indoor swimming pool
  • Open all year
Spa
  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Massage
    Additional charge
  • Spa
  • Fitness center
Languages Spoken
  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian

House rules

Mandarin Oriental, Ritz Madrid takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Free
Crib upon request
Free
3 - 11 years
Extra bed upon request
Free
12+ years
Extra bed upon request
€ 132 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Free! Pets are allowed on request. No extra charges.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa JCB Diners Club American Express Mandarin Oriental, Ritz Madrid accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Cribs are available on request. Please contact the property for further information.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Mandarin Oriental, Ritz Madrid of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Mandarin Oriental, Ritz Madrid

  • Guests staying at Mandarin Oriental, Ritz Madrid can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • American

  • Yes, Mandarin Oriental, Ritz Madrid is popular with guests booking family stays.

  • Room options at Mandarin Oriental, Ritz Madrid include:

    • Double
    • Suite

  • Mandarin Oriental, Ritz Madrid offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Massage
    • Swimming pool
    • Steam room
    • Fitness
    • Spa lounge/Relaxation area
    • Bicycle rental

  • Mandarin Oriental, Ritz Madrid is 3,100 feet from the center of Madrid.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Mandarin Oriental, Ritz Madrid may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Mandarin Oriental, Ritz Madrid is from 3:00 PM, and check-out is until 12:00 PM.