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About this property
Out of the ordinary treatment with world-class service at The Donna Portals
Uncover the extraordinary at The Donna Portals Hotel, a bold beachfront haven where relaxation meets style. Dove into serenity with our outdoor pool and exclusive spa sanctuary, all while enjoying all the luxuries of this 5 star hotel.
Every room, a masterpiece designed by the legendary Marcel Wanders, features luxurious touches like air conditioning, satellite TV, and bespoke private bathrooms decorated in style. Our attentive team ensures every detail is covered, from luggage assistance to vehicle parking services.
Indulge in the spa’s many services and signature treatments across the many available rooms and spaces. Stay energized in our 24-hour gym, or elevate your stay with experiences like private trainers, yoga, paddle yoga, or pilates – available on request and subject to availability.
Our 24/7 reception and concierge teams are here to craft your perfect stay, offering insider tips always taylor-made just for you, while also getting you exclusive reservations, and seamless assistance with rentals and any activities to make this a memorable stay.
Just a 15-minute stroll from the charming Port of Portals and 12 mi from Palma de Mallorca airport, The Donna Portals Hotel is your gateway to a bold, unforgettable escape.
Couples in particular like the location – they rated it 9.5 for a two-person trip.
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Guest reviews
Categories:
Staff
9.5
Facilities
9.3
Cleanliness
9.4
Comfort
9.5
Value for money
8.5
Location
9.5
Free Wifi
9.1
High score for Portals Nous
Select topics to read reviews:
Guests who stayed here loved
M
Melanie
United States
“Breakfast was delicious. The majority of the staff is extremely nice and attentive. The location is perfect as we loved being near the marina and also right at a lovely little beach. I received a massage at the spa and it was amazing. The spa...”
B
Bvz
Belgium
“Our stay was absolutely wonderful! The hotel room was impeccable, spotless, and beautifully designed. The breathtaking views were truly to die for, making our experience unforgettable.”
R
Romy
Switzerland
“I loved everything. I had a lovely stay! The room was incredible, very nice design, very comfortable, with all amenities you could need. A stunning view. The SPA was fantastic, so beautiful and well built, you relax instantly there.
The room was...”
T
Teresa
United States
“Staff go above and beyound to be extremely accommadating ! Tgey give you 10 star service !”
Lana
Slovakia
“PH was beautiful, we absolutely loved all about it!”
B
Bruce
United States
“Beautiful location, smartly designed with great facilities including a pool surrounded by Bali beds and ample friendly staff attending to your every need. The Spa and gym is well designed. Paula gave us excellent massage treatments that sent us...”
R
Rashed
United Arab Emirates
“The service was above and beyond what i expected. Fransico, Daniel, rosa , lucas and other people that i sadly forgot their names we’re amazing! They helped us with everything we needed and didn’t need. We felt like we weren’t guests we were a...”
C
Cathy
United States
“The staff was amazing! The food was fresh and fabulous. The rooms were beautiful and the bed was very comfortable. We were especially thankful to be given water as needed. We loved our stay and hope to return! Thank you!”
Mcgrath
Ireland
“My upgrade was beautiful panoramic view. I would sleep with the door open every night and hear the waves crash really special trip.”
Idayne
United States
“Everything, location the view and the hotel visuals are beautiful & spotlessly clean
I greatly appreciate the staff who made the stay incredibly perfect for me, thank you ❤️”
Hotel area info
Restaurants
1 Restaurant On Site
Donna Restaurant
Cuisine
Mediterranean • Local • International
Open for
Breakfast • Lunch • Dinner
Ambience
Modern
House rules
The Donna Portals takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 3 years
Crib upon request
Free
The number of cribs allowed depends on the option you choose. Check your selected option for more info.
There are no extra beds available at this property.
All cribs are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
Cash
The fine print
Must-know information for guests at this property
Please note that the full amount of the reservation must be paid in upon check-in.
When booking more than 5 rooms, the hotel reserves the right to cancel the reservation, as different policies and additional supplements may apply.
DRESS CODE: Mandatory long pants and closed shoes in all restaurants.
Breakfast is à la carte.
Please keep in mind that bringing a pet implies the following rules: Price: €45 per day/pet. Maximum 5 kg.
• When entering or leaving the hotel, pets must be restrained in your arms or in a carrier.
• Pets cannot be left alone in the common areas of the hotel, including the pool and restaurant.
• Never leave your pet unattended in the room. In case of absence, the pet must remain in the carrier, and the staff must be informed.
• Pets are not allowed on the bed, sofa, chairs, etc. If your pet has the habit, we ask that you protect the furniture with your own clothes.
• If you need to clean your pet's paws after a walk, please do not use hotel towels.
• The owner of the pet is responsible for damage and destruction caused beyond the cleaning of the room.
• Additional charge may apply if the pet causes a mess, furniture damage, or hygiene issues.
• NOTE: If another guest complains about your pet's barking, noise or behavior, unfortunately you will be asked to leave the hotel.***
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform The Donna Portals of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
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United States“Breakfast was delicious. The majority of the staff is extremely nice and attentive. The location is perfect as we loved being near the marina and also right at a lovely little beach. I received a massage at the spa and it was amazing. The spa...”
Belgium“Our stay was absolutely wonderful! The hotel room was impeccable, spotless, and beautifully designed. The breathtaking views were truly to die for, making our experience unforgettable.”
Switzerland“I loved everything. I had a lovely stay! The room was incredible, very nice design, very comfortable, with all amenities you could need. A stunning view. The SPA was fantastic, so beautiful and well built, you relax instantly there. The room was...”
Slovakia“PH was beautiful, we absolutely loved all about it!”
United Arab Emirates“The service was above and beyond what i expected. Fransico, Daniel, rosa , lucas and other people that i sadly forgot their names we’re amazing! They helped us with everything we needed and didn’t need. We felt like we weren’t guests we were a...”
Ireland“My upgrade was beautiful panoramic view. I would sleep with the door open every night and hear the waves crash really special trip.”
