Hotel The Westin Palace, Madrid

Plaza de las Cortes, 7, Madrid City Center, 28014 Madrid, Spain – Excellent location – show map – Subway Access

Excellent location – rated 9.5/10! (score from 752 reviews)

Real guests • Real stays • Real opinions

8.5
Very Good
753 reviews

beautifully maintained, friendly and accommodating staff

Dana United States of America

everything was great, staff helpful and friendly, suite was clean and well furnished, overall was great stay with my family, will be my first choice next time when i visit Madrid

Nizar Saudi Arabia

Location and the staff were very welcoming and willing to help

Saeed Qatar

Nice hotel beautiful nice stuff friendly nice food

Abdullah Saudi Arabia

classic and clean, hotel is a landmark, you pay for the location and the name

Caroline Switzerland

Beautifully maintained, with a staff that really cares that hotel guests are enjoying their stay.

Lisa United States of America

The lobby and breakfast room were elegant and beautiful. Old world charm. Impeccable condition. The elevators were quick. The rooms are gorgeous - up to date and in perfect condition. Everything is very well maintained. A special mention for Aitor the concierge. He went out of his way to make us comfortable - no request was too big or to small. In fact, all the staff were exceedingly helpful. I can say only good things about my stay and recommend this hotel without any hesitation.

Ira United States of America

Location was perfect, room was excellent, very friendly staff, all hotel is quite impressive

Octav Romania

Excellent treatment from employees (concierge, waiters and rest of the staff). Very commited and proffesional team. Gentle assistance and good educational skills.

Laureano Spain

what can i say? everyone was very caring, attentive to our family (and dog). Awesome experience, we will be back!!!

Alexandre United States of America
8.5
Very Good
753 reviews
  • What guests loved the most:
  • “beautifully maintained, friendly and accommodating staff”
    Dana Dana United States of America United States of America
  • “everything was great, staff helpful and friendly, suite was clean and well furnished, overall was great stay with my family, will be my first choice next time when i visit Madrid”
    Nizar Nizar Saudi Arabia Saudi Arabia
  • “Location and the staff were very welcoming and willing to help”
    Saeed Saeed Qatar Qatar
  • “Nice hotel beautiful nice stuff friendly nice food”
    Abdullah Abdullah Saudi Arabia Saudi Arabia
  • “classic and clean, hotel is a landmark, you pay for the location and the name”
    Caroline Caroline Switzerland Switzerland
  • “Beautifully maintained, with a staff that really cares that hotel guests are enjoying their stay.”
    Lisa Lisa United States of America United States of America
  • “The lobby and breakfast room were elegant and beautiful. Old world charm. Impeccable condition. The elevators were quick. The rooms are gorgeous - up to date and in perfect condition.”
    Ira Ira United States of America United States of America
  • “Location was perfect, room was excellent, very friendly staff, all hotel is quite impressive”
    Octav Octav Romania Romania
  • “Excellent treatment from employees (concierge, waiters and rest of the staff). Very commited and proffesional team. Gentle assistance and good educational skills.”
    Laureano Laureano Spain Spain
  • “what can i say? everyone was very caring, attentive to our family (and dog). Awesome experience, we will be back!!!”
    Alexandre Alexandre United States of America United States of America

Categories:

  • Staff8.8
  • Facilities8.5
  • Cleanliness9.0
  • Comfort8.9
  • Value for money7.7
  • Location9.5
  • Free WiFi 7.1
Low score for Madrid

Stay in the heart of Madrid – Excellent location – show map

This luxury hotel is located in the heart of Madrid, within the Art Triangle. The Parliament is across the road, and the Royal Palace and Opera House within walking distance.

The Westin Palace offers elegant facilities only 1,000 feet from the Prado, Thyssen and Reina Sofia Museums.

The hotel is famous for its beautiful stained-glass dome. Here a fantastic buffet breakfast with music is served.

Rooms at the Palace are elegant and modern. They have the award-winning Westin Heavenly Bed and Heavenly Bath. There is also antique furniture and an internet TV.

Cocktails, coffees and aperitifs are offered in the Palace Bar, under the dome. Offering live music, the bar was made famous by Ernest Hemingway in his novel The Sun Also Rises.

This is our guests' favorite part of Madrid, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

The Westin Palace, Madrid has been welcoming Booking.com guests since Sept 30, 2004
 Hotel chain/brand: Westin

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Most popular amenities

Parking
Family rooms
Pet friendly
Spa
WiFi
Non-smoking rooms
Bar

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Property Highlights

Located in the heart of Madrid, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Halal, Asian, American, Buffet

Private parking at the hotel

Saved to 4006 lists

Availability

When would you like to stay at The Westin Palace, Madrid?

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Sleeps Room Type Price
Max adults: 3. Max children: 2
Deluxe Twin Room
  • 2 twin beds
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 4. Max children: 3
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Max adults: 4. Max children: 3
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Max adults: 4. Max children: 3
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Max adults: 4. Max children: 3
Junior Suite
  • 1 king bed
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4 reasons to choose The Westin Palace, Madrid

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.5
Very Good · 753 reviews
Read all reviews
Categories:
  • Staff8.8
  • Facilities8.5
  • Cleanliness9.0
  • Comfort8.9
  • Value for money7.7
  • Location9.5
  • Free WiFi 7.1
Low score for Madrid

Select topics to read reviews:

See what guests loved the most:

  • Dana United States of America

    “beautifully maintained, friendly and accommodating staff”

  • Nizar Saudi Arabia

    “everything was great, staff helpful and friendly, suite was clean and well furnished, overall was great stay with my family, will be my first choice next time when i visit Madrid”

  • Saeed Qatar

    “Location and the staff were very welcoming and willing to help”

  • Abdullah Saudi Arabia

    “Nice hotel beautiful nice stuff friendly nice food”

  • Caroline Switzerland

    “classic and clean, hotel is a landmark, you pay for the location and the name”

  • Lisa United States of America

    “Beautifully maintained, with a staff that really cares that hotel guests are enjoying their stay.”

  • Ira United States of America

    “The lobby and breakfast room were elegant and beautiful. Old world charm. Impeccable condition. The elevators were quick. The rooms are gorgeous - up to date and in perfect condition. Everything is very well maintained. A special mention for Aitor the concierge. He went out of his way to make us comfortable - no request was too big or to small. In fact, all the staff were exceedingly helpful. I can say only good things about my stay and recommend this hotel without any hesitation.”

  • Octav Romania

    “Location was perfect, room was excellent, very friendly staff, all hotel is quite impressive”

  • Laureano Spain

    “Excellent treatment from employees (concierge, waiters and rest of the staff). Very commited and proffesional team. Gentle assistance and good educational skills.”

  • Alexandre United States of America

    “what can i say? everyone was very caring, attentive to our family (and dog). Awesome experience, we will be back!!!”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About The Westin Palace, Madrid

Welcoming Booking.com guests since Sept 30, 2004

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • do you have rooms for smokers

    We do have rooms for smokers

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    Answered on February 13, 2020
  • do you have rooms with balcony.

    Good morning, Please be kindly informed we have few rooms or suites with a step balcony Best regards Laura Arconada Reservations department

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    Asked about: Premium Queen Room with City View • Answered on November 16, 2021
  • Hi, do you take dogs / what is the weight limit?

    Good morning, Greetings from Madrid and thank you very much for your interest in our hotel! We are pleased to inform we accept dogs until 18 kgs. Best regards Laura Arconada Reservations department

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    Answered on August 23, 2021
  • Do you have a 24h gym?

    Good morning, Greetings from Madrid and thank you very much for your interest in our hotel ! Pleased to informed we have 24 hours gym with your room card. Best regards Laura Arconada Reservations department

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    Answered on August 23, 2021
  • Nesesito una cama extra o un sofa cama porque somo 3 asultos me puede responder sines disponible?

    Si, es posible.

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    Asked about: Premium King Room with City View • Answered on December 7, 2021
  • Do you have rooms with bath tub and bidet?

    Yes, we have. Our recommendation is to request for it at booking time.

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    Answered on December 7, 2021
  • Hi, I am looking for a room fro 3 adults, the rooms hava a sofa bed?

    Good morning, Greetings from Madrid! Please be kindly informed none of our rooms or Suites have sofa beds. If you are 3 people, we have to add a rollaway bed with a daily extra charge EUR 60,00+10% VAT Best regards Laura Arconada Reservations

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    Asked about: Deluxe King Room • Answered on August 23, 2021
  • Buenas tardes quisieramos quedarmos unos dias en su hotel me pregunto si en la bitacion tienen sofa cama porque somos 3 adultos

    Buenos días! No contamos con sofas cama, pero si tenemos cómodas camas supletorias que podemos poner en todas nuestras categorías de habitación. Tiene un cargo extra de 66eur por persona.

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    Asked about: Executive King Room • Answered on December 7, 2021
  • Can we have connected rooms ?

    Good morning, If you would like to have connecting rooms, your have to book Executive rooms (1 king bed + 1 twin beds) Best regards Laura Arconada Reservations department

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    Asked about: Premium Twin Room with City View • Answered on October 4, 2021
  • Hello, is there a swimming pool in the hotel?

    Good morning, Please be kindly informed that our hotel has not swimming pool. Best regards Reservations department

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    Answered on August 27, 2021
  • How much is the breakfast cost?

    Good morning, Greetings from Madrid ! Buffet breakfast daily cost per person EUR 40,00 (VAT included). Best regards Laura Arconada Reservations department

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    Answered on August 23, 2021
  • Hola me puedes dar información sobre la tienda o boutique Lowe’s q está en su hotel.

    Buenos días, Nos gustaría informarle que ya no tenemos tienda Loewe en el hotel Saludos cordiales Laura Arconada Departamento de Reservas

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    Answered on October 11, 2021
  • How much the size of the bed?

    Our King bed is 2 x 2 mts and our twin beds 1.20 x 2 Best regards Laura Arconada Reservations department

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    Asked about: Deluxe Twin Room • Answered on November 15, 2021
  • What’s the size of your twin beds ?

    Good morning, Our twin beds size is 1,20 x 2 mts Best regards Laura Arconada Reservation department

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    Answered on November 2, 2021
  • Is there a free parking?

    Good morning, Please be kindly informed that our hotel has Parking but is not free. Daily cost for guests EUR 40,00 (VAT included) Best regards Laura Arconada Reservations department

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    Answered on August 27, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Thyssen-Bornemisza Museum
    0.1 miles
  • Congreso de los Diputados
    0.1 miles
  • Neptuno Square
    0.1 miles
  • Neptune Fountain
    0.1 miles
  • Teatro de la Zarzuela
    0.1 miles
  • Paseo del Prado
    0.2 miles
  • Bellas Artes Theatre
    0.2 miles
  • Circulo de Bellas Artes
    0.2 miles
  • Golden Triangle of Art
    0.2 miles
  • Reina Victoria Theatre
    0.2 miles
Top attractions
  • Prado Museum
    0.2 miles
  • Puerta del Sol
    0.4 miles
  • Gran Via
    0.5 miles
  • Retiro Park
    0.6 miles
  • Plaza Mayor
    0.6 miles
  • Atocha Train Station
    0.6 miles
  • Royal Palace of Madrid
    1 miles
  • Temple of Debod
    1.3 miles
  • Parque de Atracciones de Madrid
    2.9 miles
  • Chamartin Station
    3.9 miles
Closest Airports
  • Adolfo Suarez Madrid-Barajas Airport
    8 miles
How to get to The Westin Palace, Madrid from Adolfo Suarez Madrid-Barajas Airport
    Public shuttle
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
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1 Restaurant On Site

    La Rotonda Restaurant

    Food: Mediterranean

    Open for: Breakfast, Brunch, Lunch, Dinner

    Menu: À la carte

Amenities of The Westin Palace, Madrid

Most popular amenities

Parking
Family rooms
Pet friendly
Spa
WiFi
Non-smoking rooms
Bar
Outdoors
  • Terrace
Pets
Pets are allowed. No extra charges.
Food & Drink
  • Chocolate/Cookies Additional charge
  • Fruit Additional charge
  • Bottle of water
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.
Parking
Private parking is available on site (reservation is not needed) and costs EUR 40 per day.
  • Parking garage
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Pet basket
  • Paid WiFi
  • Shuttle service (additional charge)
  • Air conditioning
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Health & Wellness Facilities
  • Locker rooms
  • Fitness
  • Massage chair
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Facial treatments
  • Beauty services
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
  • French
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules
The Westin Palace, Madrid takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

This property doesn't offer extra beds.

The maximum number of cribs allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Free! Pets are allowed. No extra charges.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express The Westin Palace, Madrid accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about The Westin Palace, Madrid

  • The following parking options are available to guests staying at The Westin Palace, Madrid (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Parking garage

  • From the nearest airport, you can get to The Westin Palace, Madrid by:

    • Airport shuttle (public) 30min

  • The Westin Palace, Madrid has 1 restaurant:

    • La Rotonda Restaurant

  • Check-in at The Westin Palace, Madrid is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at The Westin Palace, Madrid can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental
    • Halal
    • Asian
    • American
    • Buffet

  • The prices at The Westin Palace, Madrid may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at The Westin Palace, Madrid include:

    • Twin
    • Double
    • Suite

  • The Westin Palace, Madrid is 2,300 feet from the center of Madrid.

  • The Westin Palace, Madrid offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Locker rooms
    • Hairstyling
    • Manicure
    • Fitness
    • Haircut
    • Body treatments
    • Facial treatments
    • Massage chair
    • Hair coloring
    • Body scrub
    • Pedicure
    • Beauty services
    • Hair treatments