Name: Westin Palace Hotel
Address: Plaza de las Cortes, 7, Madrid City Center, 28014 Madrid, Spain, Plaza de las Cortes, 7, Community of Madrid, 28014, Spain
Price range: Prices for upcoming dates start at $258 per night (We Price Match)
Rating: 8.8

Info & prices
Facilities
House Rules
Guest Reviews (819)

Hotel Westin Palace Hotel

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Plaza de las Cortes, 7, Madrid City Center, 28014 Madrid, Spain – This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location

*8.9* Cibeles Fountain: only 6 minutes away! (1,600 feet by foot)

*9.1* Prado Museum: only 5 minutes away! (1,150 feet by foot)

*9.2* Thyssen-Bornemisza Museum: only 2 minutes away! (350 feet by foot)

*8.7* Royal Botanical Garden of Madrid: only 6 minutes away! (1,500 feet by foot)

Sevilla Metro Station: only 5 minutes away! (1,150 feet by foot)

Banco de Espana Metro Station: only 6 minutes away! (1,550 feet by foot)

*8.7* Plaza de Cibeles: only 6 minutes away! (1,550 feet by foot)

*9.0* Paseo del Prado: only 4 minutes away! (900 feet by foot)

Congreso de los Diputados: only 2 minutes away! (300 feet by foot)

*8.6* Neptune Fountain: only 2 minutes away! (450 feet by foot)

*8.2* Reina Victoria Theatre: only 5 minutes away! (1,200 feet by foot)

Lock in a great price for Westin Palace Hotel – rated 8.8 by recent guests!

to get started.

Concierge staff were amazing! Very helpful! Hotel is lovely and all staff were terrific. Would highly recommend!

Deborah, United States of America

I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better. Terrific Rincon de Esteban Restaurant is 2 blocks away; Prado is one block. Staff are always wonderful. Excellent buffet breakfast and great bar. Perfect for business, solo, or family travelers.

Lynn, United States of America

the history of the building and that its survived as a hotel from its beginning. Good that hotel is not too over refurbished and keeps its character, individuality and uniqueness. Staff is helpful and professional.

Hillar, Estonia

The location can’t be beaten, the healthy options in the many are always great as was the small but functional fitness center.

Juan, Mexico

True to its name, the Palace Hotel is luxurious and grand, befitting its architecture and heritage. The location just can’t be beat...smack in the middle of the art/museum triangle, steps to the botanical garden and retiro park. Quite despite its proximity to the city’s main artery and the rooms were updated in the latest color choice, gray. Staff was very helpful and friendly. There was extra police security for an anonymous guest the weekend I arrived, which bolstered a sense of security for a solo traveler.

Leila, United States of America

The location and history was fantastic...right across the street from the Prado

David, United States of America

The staffs we’re friendly, the location, Breakfast, The lounge was wonderful

Khadija, United Arab Emirates

Location, Breakfasts, Atmosphere, The staff, The View

Khadija, United Arab Emirates

Location is key ten minutes walk from the center and near all major museums, restaurants and parks . It’s a palace with 500 rooms. Service and concierge are top . Nothing beats this hotel when it comes to the above .

Bespoke, Lebanon

Very clean, nice size room. Slippers provided, good size bathroom. Beautiful lobby, secure entrance to the room with a key in the elevator. Nice staff in general. Great location. You have lots of restaurants and shops around u. Couple of fancy stores are inside the hotel. They provided 2 small bottles of water every day.

H, Kuwait

Image of the property Image of the property

Image of the property

9.5

Excellent location!
Great neighborhood
Very comfy beds
On-site restaurant
On-site restaurant
Very comfy beds
Very comfy beds
Very clean bathrooms
On-site restaurant
Family-friendly atmosphere
Great neighborhood
On-site restaurant
Great check-in experience
Great check-in experience
Great neighborhood
On-site restaurant
On-site restaurant

What guests loved the most:
“Concierge staff were amazing! Very helpful! Hotel is lovely and all staff were terrific. Would highly recommend!”

Deborah United States of America
“I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better. ”

Lynn United States of America
“the history of the building and that its survived as a hotel from its beginning. Good that hotel is not too over refurbished and keeps its character, individuality and uniqueness. ”

Hillar Estonia
“The location can’t be beaten, the healthy options in the many are always great as was the small but functional fitness center.”

Juan Mexico
“True to its name, the Palace Hotel is luxurious and grand, befitting its architecture and heritage. ”

Leila United States of America
“The location and history was fantastic...right across the street from the Prado”

David United States of America
“The staffs we’re friendly, the location, Breakfast, The lounge was wonderful”

Khadija United Arab Emirates
“Location, Breakfasts, Atmosphere, The staff, The View”

Khadija United Arab Emirates
“Location is key ten minutes walk from the center and near all major museums, restaurants and parks . It’s a palace with 500 rooms. Service and concierge are top . ”

Bespoke Lebanon
“Very clean, nice size room. Slippers provided, good size bathroom. Beautiful lobby, secure entrance to the room with a key in the elevator. Nice staff in general. Great location. ”

H Kuwait

Stay in the Heart of Madrid –

One of our top picks in Madrid.This luxury hotel is located in the heart of Madrid, within the Art Triangle. The Parliament is across the road, and the Royal Palace and Opera House within walking distance.

The Westin Palace offers elegant facilities only 1,000 feet from the Prado, Thyssen and Reina Sofia Museums.

The hotel is famous for its beautiful stained-glass dome. Here a fantastic buffet breakfast with music is served.

Rooms at the Palace are elegant and modern. They have the award-winning Westin Heavenly Bed and Heavenly Bath. There is also antique furniture and an internet TV.

Cocktails, coffees and aperitifs are offered in the Palace Bar, under the dome. Offering live music, the bar was made famous by Ernest Hemingway in his novel The Sun Also Rises.

Madrid City Center is a great choice for travelers interested in tapas, architecture and parks.

This is our guests' favorite part of Madrid, according to independent reviews.

This property also has one of the top-rated locations in Madrid! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

We speak your language!

Westin Palace Hotel has been welcoming Booking.com guests since Sept 30, 2004

Hotel Chain: Westin

Missing some information?

Brilliant!

Most Popular Facilities

Parking

Free WiFi

Family rooms

Pet friendly

Spa

Non-smoking rooms

Bar

Good for couples – they rated the facilities 8.7 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests love...

“excellent location”
14 related reviews

“breakfast buffet”
12 related reviews

“friendly staff”
6 related reviews

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Asian, American, Buffet

Private parking at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Westin Palace Hotel?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
	Deluxe Room, Guest room, 2 Twin/Single Bed(s)	Show prices
Start of dialog content This double room features a mini-bar, air conditioning and bathrobe. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deluxe Room, Guest room, 1 King, Courtyard view	Show prices
Start of dialog content This double room has air conditioning, mini-bar and bathrobe. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premium Room, Guest room, 1 Queen, City view	Show prices
Start of dialog content This double room features a bathrobe, air conditioning and mini-bar. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premium Room, Guest room, 2 Twin/Single Bed(s), City view	Show prices
Start of dialog content This double room has air conditioning, bathrobe and mini-bar. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premium Room, Guest room, 1 King, City view	Show prices
Start of dialog content This double room features a mini-bar, bathrobe and air conditioning. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Room, Guest room, 2 Twin/Single Bed(s), High floor	Show prices
Start of dialog content This double room has air conditioning, bathrobe and mini-bar. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Interconnecting room(s) available • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Room, Guest room, 1 King, High floor	Show prices
Start of dialog content This double room features air conditioning, bathrobe and mini-bar. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Interconnecting room(s) available • Laptop safe • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premium Room View, Guest room, 2 Twin/Single Bed(s)	Show prices
Start of dialog content This double room has a bathrobe, mini-bar and air conditioning. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Landmark view • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premium Room View, Guest room, 1 King, Neptuno Fountain view	Show prices
Start of dialog content This double room features air conditioning, bathrobe and mini-bar. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Wake-up service • Landmark view • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Suite, 1 Bedroom Suite, 1 King, City view	Show prices
Start of dialog content This double room has air conditioning, seating area and bathrobe. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Sofa • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Suite View, 1 Bedroom Suite, 1 King, Corner room	Show prices
Start of dialog content This double room features a mini-bar, bathrobe and seating area. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Sofa • Wake-up service • Landmark view • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Royal Suite, 1 Bedroom Suite, 1 King, Neptuno Fountain view	Show prices
Start of dialog content This double room has air conditioning, seating area and bathrobe. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Sofa • Wake-up service • Dining area • Landmark view • Towels • Dining table • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite, 1 Bedroom Suite, 1 King	Show prices
Start of dialog content This double room features a seating area, bathrobe and air conditioning. Room Facilities: • Minibar • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Slippers • Guest bathroom • Laptop safe • Sofa • Wake-up service • Towels • Toilet paper Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Just booked in Madrid 26 hotels like Westin Palace Hotel were just booked

5 reasons to choose Westin Palace Hotel

Why book with us?

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The staff speaks English

Booking is safe

One of our top picks in Madrid

An Inside Look at Westin Palace Hotel

In the early 20th century, King Alfonso XIII of Spain commissioned the construction of a grand new hotel which would epitomize modern convenience and reflect the city’s potential. The official opening celebrations took place on October 12, 1912.

Hotel surroundings – This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Guests loved walking around the neighborhood!

Closest Landmarks

Congreso de los Diputados
0.1 miles
Thyssen-Bornemisza Museum
0.1 miles
Neptune Fountain
0.1 miles
Plaza de Neptuno
0.1 miles
Teatro de la Zarzuela
0.1 miles
Paseo del Prado
0.2 miles
Bellas Artes Theatre
0.2 miles
Golden Triangle of Art
0.2 miles
Sevilla Metro Station
0.2 miles
Prado Museum
0.2 miles

Restaurants & Markets

Anton Martin Market Market
0.5 miles
San Anton Market Market
0.6 miles
San Miguel Market Market
0.7 miles

Closest Airports

Adolfo Suarez Madrid-Barajas Airport
8 miles

What Travelers Love About This Location

“Nice location and friendly staff”

Abdulmohsen

Saudi Arabia

9.5

“Gorgeous and luxury Hotel in perfect location ”

Alberto

Spain

9.1

“Wonderful location, very near to the center, superb breakfast with many choices, wonderful view from the room, nice and helpful staff”

Hicham

Morocco

8.7

Are you missing any information about this area?

Brilliant!

1 Restaurant On Site

La Rotonda Restaurant

Menu: À la carte

House Rules Westin Palace Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 17 years	Can use an existing bed or an extra bed when requested	€ 66 per child, per night
18+ years	Can use an extra bed when requested	€ 66 per person, per night

The maximum number of extra beds and children allowed in existing beds depends on the room you pick. Double-check the maximum capacity for the room you selected.

No cribs are available

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Westin Palace Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

“I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better. Terrific Rincon de Esteban Restaurant is 2 blocks away; Prado is one block. Staff are always wonderful. Excellent buffet breakfast and great bar. Perfect for business, solo, or family travelers.”

Lynn

United States of America

“the history of the building and that its survived as a hotel from its beginning. Good that hotel is not too over refurbished and keeps its character, individuality and uniqueness. Staff is helpful and professional.”

Hillar

Estonia

“True to its name, the Palace Hotel is luxurious and grand, befitting its architecture and heritage. The location just can’t be beat...smack in the middle of the art/museum triangle, steps to the botanical garden and retiro park. Quite despite its proximity to the city’s main artery and the rooms were updated in the latest color choice, gray. Staff was very helpful and friendly. There was extra police security for an anonymous guest the weekend I arrived, which bolstered a sense of security for a solo traveler.”

Leila

“Location is key ten minutes walk from the center and near all major museums, restaurants and parks . It’s a palace with 500 rooms. Service and concierge are top . Nothing beats this hotel when it comes to the above .”

Bespoke

Lebanon

“Very clean, nice size room. Slippers provided, good size bathroom. Beautiful lobby, secure entrance to the room with a key in the elevator. Nice staff in general. Great location. You have lots of restaurants and shops around u. Couple of fancy stores are inside the hotel. They provided 2 small bottles of water every day. ”

Kuwait

See all guest reviews for Westin Palace Hotel

Newest Reviews for Westin Palace Hotel

Reviewed: January 13, 2019

Gabriella
United Kingdom
5.4

Fair
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast expensive and not great wuality
Beautiful reception areas

Stayed in January 2019
Reviewed: January 3, 2019

Hilary
Portugal

2 helpful votes
9.2

“xxxxxxxxxxxxxxxx as above”
- • Leisure trip
- • Couple
- • Premium Room View, Guest room, 1 King, Neptuno Fountain view
- • Stayed 4 nights
breakfast,, we found it to be just OK,,and we had to send back our poached eggs 3 mornings on the trot as they and the mushrooms were stone cold by the time we got them !!!! however the hotel did take off the breakfast charge because of this ,,,would have preffered hot eggs though !!!
all was ok ,,great room and view,,had a great meal in the asian restarant also ,,

Stayed in December 2018
Reviewed: December 28, 2018

Amanda
Belgium

1 helpful vote
7.9

Good
- • Business trip
- • Group of friends
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
It was very big and impersonal and too many functions so we could not access the lounge areas.
Location

Stayed in December 2018
Reviewed: December 28, 2018

Chelsea
United States of America
6.7

Pleasant
- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Website says “internet tv”, which is patently false. Only Spanish channels, internet tv consisted of access to YouTube, no Netflix or on demand movies. Option to connect a personal device to tv did not work, and hotel staff were unhelpful and rude making no attempt to fix the issue or compensate for it.
Well located, beautiful old hotel.

Stayed in December 2018
Reviewed: December 23, 2018

Deborah
United States of America
10

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Concierge staff were amazing! Very helpful! Hotel is lovely and all staff were terrific. Would highly recommend!

Stayed in December 2018
Reviewed: December 18, 2018

Waleed
United Arab Emirates

1 helpful vote
10

“Royal Palace with great staff that makes you feel like a royalty.”
- • Leisure trip
- • Couple
- • Deluxe Room, Guest room, 1 King, Courtyard view
- • Stayed 2 nights
Nothing
First and foremost is the friendly staff. Restaurant has great food with lots of varieties. Excellent In-Room Dining service, amazing food which was quickly served and delivered to our room.

Stayed in December 2018
Reviewed: December 2, 2018

Weijiang
China
10

“Great stay.”
- • Leisure trip
- • Solo traveler
- • Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
It is perfect.
Great location. Staff are very friendly and efficient.

Stayed in December 2018
Reviewed: November 22, 2018

Steven
United Kingdom
8.8

Excellent
- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 3 nights
Room size too small for the price
The rooms were a bit small considering the price. We asked if there was a larger room but apparently they are all the same size as the hotel is 'old' and that's the way they built them in those days.... There is some truth in that so don't expect the more expansive rooms available in a more modern hotel, which you will find probably cheaper.

Stayed in November 2018
Reviewed: November 15, 2018

Lynn
United States of America
10

“My home in Madrid!”
- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 1 night
I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better. Terrific Rincon de Esteban Restaurant is 2 blocks away; Prado is one block. Staff are always wonderful. Excellent buffet breakfast and great bar. Perfect for business, solo, or family travelers.

Stayed in October 2018
Reviewed: November 13, 2018

James
China
7.5

Good
- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
service level.is low
super convenient location.for.all.major.museums..

Stayed in November 2018
Reviewed: November 11, 2018

Sany
United Arab Emirates
9.2

“Very good stay.”
- • Leisure trip
- • Couple
- • Premium View
- • Stayed 2 nights
Rooms area rather tight.
location, excellent breakfast.

Stayed in November 2018
Reviewed: November 10, 2018

Fabrice
Switzerland

1 helpful vote
7.5

“Average”
- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 3 nights
For a double room at EURO 281 per night in a five star hotel, there was no tea or coffee facility in the room, There was not even a fuit basket or a little note from the manager, there was no pre-bedding made. It was raining and we had to ask for umbrella at the reception and give them our room number, same when we had to bring back the umbrellas, so no umbrella given at the doors. Not a single staff would open the doors to people when they entered or exited the hotel. The Palace personal services and attention are long gone. Finally they over charged me from the amount I had booked and secured with booking.com ! Booking.com quoted me a price inclusive of VAT and at the check out they charged me VAT on top of the total price confirmed by booking.com
Location was amazing, room size was big

Stayed in October 2018
Reviewed: November 8, 2018

Gøran
Norway
8.3

Very Good
- • Leisure trip
- • Couple
- • Executive Room
- • Stayed 4 nights
- • Submitted from a mobile device
Price for drinks cost to much
Location👍Breakfast👍

Stayed in October 2018
Reviewed: November 6, 2018

Tina
Gibraltar

1 helpful vote
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Its a beautiful hotel in a perfect location. The Breakfast selection is excellent. The rooms are very clean and the staff are very attentive

Stayed in November 2018
Reviewed: November 5, 2018

Hugo
Portugal

1 helpful vote
9.2

Awesome
- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 3 nights
- • Submitted from a mobile device
Air conditioner in the room didn’t work well
The hall and surroundings Classy ambience Restaurant la Rotonde and Asian Gallery

Stayed in November 2018

Hotel Westin Palace Hotel

Westin Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Excellent location – show map Guests loved walking around the neighborhood!

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See availability Facilities of Westin Palace Hotel Great facilities! Review score, 8.7

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Westin Palace Hotel

Stay in the Heart of Madrid –

Hotel surroundings – This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Guests loved walking around the neighborhood!

Facilities of Westin Palace Hotel Great facilities! Review score, 8.7

House Rules Westin Palace Hotel takes special requests – add in the next step!