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  6. Westin Palace Hotel (Hotel), Madrid (Spain) Deals

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  • Guest reviews (631)

Hotel Westin Palace Hotel

Westin Palace Hotel

This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Plaza de las Cortes, 7, Madrid City Center, 28014 Madrid, Spain – This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Excellent location – show map

Excellent location – rated 9.5/10! (score from 631 reviews)

Real guests • Real stays • Real opinions

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Westin Palace Hotel

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The building where the hotel is located
A bed or beds in a room at Westin Palace Hotel
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A room at Westin Palace Hotel
A seating area at Westin Palace Hotel
A bed or beds in a room at Westin Palace Hotel
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A bed or beds in a room at Westin Palace Hotel
A bed or beds in a room at Westin Palace Hotel
A bed or beds in a room at Westin Palace Hotel
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A bathroom at Westin Palace Hotel
A bed or beds in a room at Westin Palace Hotel
A bed or beds in a room at Westin Palace Hotel
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The surrounding neighborhood or a neighborhood close to the hotel
A room at Westin Palace Hotel
A bed or beds in a room at Westin Palace Hotel
Dining area at the hotel
A seating area at Westin Palace Hotel
A seating area at Westin Palace Hotel
A bathroom at Westin Palace Hotel
A seating area at Westin Palace Hotel
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Drinks at Westin Palace Hotel

*8.9* Cibeles Fountain: only 6 minutes away! (1,600 feet by foot)

*9.3* Thyssen-Bornemisza Museum: only 2 minutes away! (400 feet by foot)

*8.8* Royal Botanical Garden of Madrid: only 6 minutes away! (1,500 feet by foot)

Sevilla Metro Station: only 5 minutes away! (1,300 feet by foot)

Banco de Espana Metro Station: only 5 minutes away! (1,350 feet by foot)

*8.7* Plaza de Cibeles: only 6 minutes away! (1,550 feet by foot)

*9.0* Paseo del Prado: only 4 minutes away! (900 feet by foot)

Congreso de los Diputados: only 2 minutes away! (450 feet by foot)

*8.6* Neptune Fountain: only 2 minutes away! (450 feet by foot)

*8.3* Reina Victoria Theatre: only 5 minutes away! (1,200 feet by foot)

Lock in a great price for Westin Palace Hotel – rated 8.8 by recent guests!

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8.8
Excellent
631 reviews
  • Facilities

    8.6

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Value for money

    7.8

  • Location

    9.5

  • Total

    8.8

  • Free WiFi

    7.6

Room was spacious overlooking plaza Neptune. Stunning views. All immaculate nice bar downstairs. All people friendly and helpful. Location directly across from Prado and Salamanca restaurants

Patty United States of America

Elegant, historic hotel. Great breakfast buffet. Excellent service.

Dr United States of America

We chose to stay here because we like to try the ‘grande dame’ hotels when we visit new cities. This certainly fit the bill! We ended up with an executive suite that was superlative – and the best possible view down to the center of busy Madrid. La Rotonda is a wonderful bar for drinks, food and people-watching. Great location and helpful staff.

Karen United States of America

Location Great .. in the middle of everything . We didn't need to take a taxi except from and to train station because we have three large bags . Staff : Amazing .. we had an issue with my credit card but staff were very understanding and patient .. till I solved the issue withy bank . special thanks to (( stephanie )) from reception department for her great help . Breakfast : On of the best .. Room : We got one of the classic furniture rooms .. Neptune fountain view . Large room bit and super clean . No USP chargers .. bathtub only . Interior : Classy and Chic 👌

Alkatheeri Saudi Arabia

I have stayed at the Palace hotel off and on since 1978 and the coffee is pretty terrible: not good quality and cooked too hard. In addition, the little white salt and pepper shakers (I suppose ‘iconic’ Westin group kit) are a disgrace in an institution of the Palac’s standing - better to have salt flakes and coarse ground BLACK pepper in tiny bowls such are used for the olive oil

Murdoch Canada

Best location in Madrid. Walking distance to almost all touristic attractions and shopping areas.

Angle United Arab Emirates

Concierge staff were amazing! Very helpful! Hotel is lovely and all staff were terrific. Would highly recommend!

Deborah United States of America

I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better. Terrific Rincon de Esteban Restaurant is 2 blocks away; Prado is one block. Staff are always wonderful. Excellent buffet breakfast and great bar. Perfect for business, solo, or family travelers.

Lynn United States of America

the history of the building and that its survived as a hotel from its beginning. Good that hotel is not too over refurbished and keeps its character, individuality and uniqueness. Staff is helpful and professional.

Hillar Estonia

The location can’t be beaten, the healthy options in the many are always great as was the small but functional fitness center.

Juan Mexico

Excellent location!

9.5
Highly rated for:
Great neighborhood
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
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Westin Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8.8
Excellent
631 reviews
  • 9.5

    Excellent location!

  • Highly rated for:
    Great neighborhood
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very clean bathrooms
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very clean bathrooms
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very clean bathrooms
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very clean bathrooms
  • What guests loved the most:
  • “Room was spacious overlooking plaza Neptune. Stunning views. All immaculate nice bar downstairs. All people friendly and helpful. Location directly across from Prado and Salamanca restaurants”
    Patty Patty United States of America United States of America
  • “Elegant, historic hotel. Great breakfast buffet. Excellent service.”
    Dr Dr United States of America United States of America
  • “We chose to stay here because we like to try the ‘grande dame’ hotels when we visit new cities. This certainly fit the bill!”
    Karen Karen United States of America United States of America
  • “Location Great .. in the middle of everything . We didn't need to take a taxi except from and to train station because we have three large bags . Staff : Amazing ..”
    Alkatheeri Alkatheeri Saudi Arabia Saudi Arabia
  • “I have stayed at the Palace hotel off and on since 1978 and the coffee is pretty terrible: not good quality and cooked too hard.”
    Murdoch Murdoch Canada Canada
  • “Best location in Madrid. Walking distance to almost all touristic attractions and shopping areas.”
    Angle Angle United Arab Emirates United Arab Emirates
  • “Concierge staff were amazing! Very helpful! Hotel is lovely and all staff were terrific. Would highly recommend!”
    Deborah Deborah United States of America United States of America
  • “I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better.”
    Lynn Lynn United States of America United States of America
  • “the history of the building and that its survived as a hotel from its beginning. Good that hotel is not too over refurbished and keeps its character, individuality and uniqueness.”
    Hillar Hillar Estonia Estonia
  • “The location can’t be beaten, the healthy options in the many are always great as was the small but functional fitness center.”
    Juan Juan Mexico Mexico

Stay in the Heart of Madrid – This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Excellent location – show map

One of our top picks in Madrid.This luxury hotel is located in the heart of Madrid, within the Art Triangle. The Parliament is across the road, and the Royal Palace and Opera House within walking distance.

The Westin Palace offers elegant facilities only 1,000 feet from the Prado, Thyssen and Reina Sofia Museums.

The hotel is famous for its beautiful stained-glass dome. Here a fantastic buffet breakfast with music is served.

Rooms at the Palace are elegant and modern. They have the award-winning Westin Heavenly Bed and Heavenly Bath. There is also antique furniture and an internet TV.

Cocktails, coffees and aperitifs are offered in the Palace Bar, under the dome. Offering live music, the bar was made famous by Ernest Hemingway in his novel The Sun Also Rises.

Madrid City Center is a great choice for travelers interested in tapas, architecture and parks.

This is our guests' favorite part of Madrid, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

We speak your language!

Westin Palace Hotel has been welcoming Booking.com guests since Sept 30, 2004
Hotel chain/brand: Westin

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Brilliant!

Most popular facilities

Parking
Free WiFi
Family rooms
Pet friendly
Spa
Non-smoking rooms
Bar

Good for couples – they rated the facilities 8.6 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Westin

Bookers love...

녡 “friendly staff”
10 related reviews

녡 “breakfast buffet”
10 related reviews

녡 “excellent location”
9 related reviews

뀐 Located in the heart of Madrid, this hotel has an excellent location score of 9.5

끉 Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Halal, Asian, American, Buffet

Very Good Coffee!

끸 Private parking at the hotel

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Max adults: 3
Deluxe Twin Room
  • 2 twin beds
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Deluxe King Room
  • 1 king bed
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Premium Queen Room with City View
  • 1 queen bed
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Premium Twin Room with City View
  • 2 twin beds
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Premium King Room with City View
  • 1 king bed
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Max adults: 3
Executive Twin Room
  • 2 twin beds
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Executive King Room
  • 1 king bed
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Premium Twin Room with Neptuno Fountain View
  • 2 twin beds
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Premium King Room with Neptuno Fountain View
  • 1 king bed
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Max adults: 4
Executive King Suite with City View
  • 1 king bed
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Executive Suite View, 1 Bedroom Suite, 1 King, Corner room
  • 1 king bed
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Royal Suite with Neptuno Fountain View
  • 1 king bed
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Junior Suite
  • 1 king bed
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Just booked in Madrid 3 properties like Westin Palace Hotel were just booked in the last 15 minutes

5 reasons to choose Westin Palace Hotel

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Madrid

Hotel surroundings

– This neighborhood is a great choice for travelers interested in tapas, architecture and parks – Check location Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks *

  • Thyssen-Bornemisza Museum
    0.1 miles
  • Congreso de los Diputados
    0.1 miles
  • Neptune Fountain
    0.1 miles
  • Teatro de la Zarzuela
    0.1 miles
  • Paseo del Prado
    0.2 miles
  • Bellas Artes Theatre
    0.2 miles
  • Circulo de Bellas Artes
    0.2 miles
  • Golden Triangle of Art
    0.2 miles
  • Reina Victoria Theatre
    0.2 miles
  • The Prado Museum
    0.2 miles

Restaurants & Markets *

  • Anton Martin Market Market
    0.5 miles
  • San Anton Market Market
    0.6 miles
  • San Miguel Market Market
    0.7 miles

Closest Airports *

  • Adolfo Suarez Madrid-Barajas Airport
    8 miles

Most Popular Landmarks *

  • Puerta del Sol
    0.4 miles
  • Gran Via
    0.5 miles
  • Retiro Park
    0.6 miles
  • Plaza Mayor
    0.6 miles
  • Atocha Train Station
    0.6 miles
  • Royal Palace of Madrid
    1 miles
  • Temple of Debod
    1.3 miles
  • Santiago Bernabéu Stadium
    2.5 miles
  • Parque de Atracciones de Madrid
    2.9 miles
  • Chamartin Station
    4 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“Location clean and good food”

Farid Monaco
8.7

“Staff excellent. Welcoming and efficient, helped me cope with the city’s taxi strike. Restaurant breakfast and dinner excellent. Great location.”

Felicityr United Kingdom
8.3

“Nice location and friendly staff”

Abdulmohsen Saudi Arabia
9.5

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Brilliant!
1 Restaurant On Site
  • La Rotonda Restaurant

    Food: Mediterranean

    Open for: Breakfast, Brunch, Lunch, Dinner

    Menu: À la carte

Facilities of Westin Palace Hotel Great facilities! Review score, 8.6

Most popular facilities

Parking
Free WiFi
Family rooms
Pet friendly
Spa
Non-smoking rooms
Bar
Outdoors
  • Terrace
Services & Extras
  • Tickets to shows/attractions Additional charge
Pets
  • Pets are allowed on request. Charges may apply.

Food & Drink
  • Chocolate/Cookies Additional charge
  • Fruit Additional charge
  • Bottle of water
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
  • Very Good Coffee!
Internet
  • WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.

  • Free! WiFi is available in public areas and is free of charge.

Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Parking
  • Private parking is available on site (reservation is not needed) and costs EUR 38.77 per day.

  • Parking garage
  • Secure parking
Health & Wellness Facilities
  • Locker rooms
  • Fitness
  • Massage chair
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Facial treatments
  • Beauty services
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Ticket service
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Kids' TV channels
Cleaning Services
  • Suit press Additional charge
  • Shoeshine
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
General
  • Shuttle service
  • Pet bowls
  • Pet basket
  • Paid WiFi
  • Shuttle service (additional charge)
  • Air conditioning
  • Shops (on site)
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Safe
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
  • Room service
Languages Spoken
  • English
  • Spanish
  • French

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Awesome!

House rules Westin Palace Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children not allowed.

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

American Express Visa Mastercard Diners Club JCB Discover Westin Palace Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Westin Palace Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about Westin Palace Hotel

  • Guests staying at Westin Palace Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Continental
    • Halal
    • Asian
    • American
    • Buffet

  • Room options at Westin Palace Hotel include:

    • Twin
    • Double
    • Suite

  • The following parking options are available to guests staying at Westin Palace Hotel (subject to availability):

    • Parking
    • On-site parking
    • Private Parking
    • Secure parking
    • Parking garage

  • Westin Palace Hotel offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Locker rooms
    • Fitness
    • Massage chair
    • Beauty services
    • Facial treatments
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub

  • From the nearest airport, you can get to Westin Palace Hotel by:

    • Airport shuttle (public) 30 minutes

  • Check-in at Westin Palace Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Westin Palace Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Westin Palace Hotel has 1 restaurants:

    • La Rotonda Restaurant

Verified guest reviews from real Bookers · Real Bookers. Real stays. Real opinions.

8.8 Excellent 631 reviews
  • Awesome: 9+

    390

  • Good: 7 – 9

    163

  • Okay: 5 – 7

    59

  • Poor: 3 – 5

    15

  • Very Poor: 1 – 3

    4

  • Staff8.8
  • Facilities8.6
  • Cleanliness9.1
  • Comfort8.9
  • Value for money7.8
  • Location9.5
  • Free WiFi7.6

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    How to get to Westin Palace Hotel from Adolfo Suarez Madrid-Barajas Airport
    • Public shuttle
      30 minutes
    • Parking available
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    8.8
    Excellent
    631 reviews

    What guests loved the most:

    “Room was spacious overlooking plaza Neptune. Stunning views. All immaculate nice bar downstairs. All people friendly and helpful. Location directly across from Prado and Salamanca restaurants”

    Patty United States of America

    “Elegant, historic hotel. Great breakfast buffet. Excellent service.”

    Dr United States of America

    “We chose to stay here because we like to try the ‘grande dame’ hotels when we visit new cities. This certainly fit the bill! We ended up with an executive suite that was superlative – and the best possible view down to the center of busy Madrid. La Rotonda is a wonderful bar for drinks, food and people-watching. Great location and helpful staff.”

    Karen United States of America

    “ Location Great .. in the middle of everything . We didn't need to take a taxi except from and to train station because we have three large bags . Staff : Amazing .. we had an issue with my credit card but staff were very understanding and patient .. till I solved the issue withy bank . special thanks to (( stephanie )) from reception department for her great help . Breakfast : On of the best .. Room : We got one of the classic furniture rooms .. Neptune fountain view . Large room bit and super clean . No USP chargers .. bathtub only . Interior : Classy and Chic 👌 ”

    Alkatheeri Saudi Arabia

    “I have stayed at the Palace hotel off and on since 1978 and the coffee is pretty terrible: not good quality and cooked too hard. In addition, the little white salt and pepper shakers (I suppose ‘iconic’ Westin group kit) are a disgrace in an institution of the Palac’s standing - better to have salt flakes and coarse ground BLACK pepper in tiny bowls such are used for the olive oil”

    Murdoch Canada

    “Best location in Madrid. Walking distance to almost all touristic attractions and shopping areas.”

    Angle United Arab Emirates

    “Concierge staff were amazing! Very helpful! Hotel is lovely and all staff were terrific. Would highly recommend!”

    Deborah United States of America

    “I have been staying at the Palace for more than 40 years. The rooms overlooking Neptune's Fountain are perfect (try 428). The location could not be better. Terrific Rincon de Esteban Restaurant is 2 blocks away; Prado is one block. Staff are always wonderful. Excellent buffet breakfast and great bar. Perfect for business, solo, or family travelers.”

    Lynn United States of America

    “the history of the building and that its survived as a hotel from its beginning. Good that hotel is not too over refurbished and keeps its character, individuality and uniqueness. Staff is helpful and professional.”

    Hillar Estonia

    “The location can’t be beaten, the healthy options in the many are always great as was the small but functional fitness center.”

    Juan Mexico
    1 2

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    Newest Reviews for Westin Palace Hotel

    • Reviewed: December 3, 2019

      Teresa

      Mexico
      10
      “perfect!!”
      • • Business trip
      • • Family with young children
      • • Stayed 6 nights

      the location is perfect!! The staff kind and helpful in every detail

      Stayed in November 2019

    • Reviewed: November 24, 2019

      Antonio

      Panama
      10
      Exceptional
      • • Leisure trip
      • • Family with young children
      • • Stayed 6 nights
      • • Submitted from a mobile device

      Everything

      Stayed in November 2019

    • Reviewed: November 10, 2019

      Anonymous

      Australia
      10
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted from a mobile device

      Nothing

      Very comfortable. Absolutely 5 star. Staff very friendly and helpful. Food excellent.

      Stayed in November 2019

    • Reviewed: October 31, 2019

      Alan

      United Kingdom
      3 helpful votes
      5.4
      Fair
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Bit tired Needs an injection. Past it’s prime. When people just walk into rooms at 9 am morning asking whether you’ve had anything from bar. Or have a ladder. Reception offer upgrades at twice price then say not available. It just lacks style which it used to have.

      Stayed in October 2019

    • Reviewed: October 26, 2019

      Abdulrahman

      Qatar
      1 helpful vote
      9.6
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Everything was ok

      Stayed in October 2019

    • Reviewed: October 15, 2019

      Fayzeh

      United Arab Emirates
      5.4
      Fair
      • • Business trip
      • • Couple
      • • Stayed 5 nights

      no lobby or large sitting area for guests small room old furniture no toilet amenities like brushing set or shaving kit

      the location

      Stayed in October 2019

    • Reviewed: October 9, 2019

      Patty

      United States of America
      10
      “Only hope to return again as soon as possible”
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      All great no bad

      Room was spacious overlooking plaza Neptune. Stunning views. All immaculate nice bar downstairs. All people friendly and helpful. Location directly across from Prado and Salamanca restaurants

      Stayed in October 2019

    • Reviewed: October 8, 2019

      Rdballan

      Switzerland
      9.2
      Awesome
      • • Leisure trip
      • • Couple
      • • Stayed 3 nights
      • • Submitted from a mobile device

      Some of the staff at breakfast could learn to smile more. Reception was sometimes slow

      Excellent room and very comfortable bed. Housekeeping was excellent as was the standard of breakfast food

      Stayed in October 2019

    • Reviewed: October 7, 2019

      Robert

      United Kingdom
      9.6
      “Excellent Stay”
      • • Leisure trip
      • • Group
      • • Stayed 1 night

      One older male staff member at the Concierge desk was dismissive and could do to learn some manners from his colleagues.

      The room was quiet, comfortable and well appointed. The sushi in the Green Tea Cocktail Bar was excellent, as were the drinks and cocktails. The drinks were very reasonably priced for such an establishment. On the whole the staff were very polite, helpful and attentive.

      Stayed in September 2019

    • Reviewed: October 3, 2019

      Muzna

      Oman
      5 helpful votes
      9.0
      Awesome
      • • Leisure trip
      • • Group
      • • Stayed 2 nights
      • • Submitted from a mobile device

      No complementary coffee In the room We stayed in twin room but all bathroom supplies like shower gel and caps were for one person

      Excellent location ,clean, nice staff ,building itself is fantastic

      Stayed in September 2019

    • Reviewed: September 23, 2019

      Bernard

      Ireland
      10
      “Superb”
      • • Leisure trip
      • • Couple
      • • Stayed 3 nights
      • • Submitted from a mobile device

      Excellent location, helpful staff, beautiful building

      Stayed in September 2019

    • Reviewed: September 16, 2019

      Ashley

      United States of America
      6.3
      Pleasant
      • • Leisure trip
      • • Couple
      • • Stayed 1 night

      The AC was barely working even on full blast I was sweating the whole day/night. It made me extremely uncomfortable. All my neighbors doors were squeaking so loud when they opened and closed them it made me wake up several times during the night. I just didn't expect that from a high end resort. It did't meet my expectations.

      It was great.

      Stayed in September 2019

    • Reviewed: September 12, 2019

      Anonymous

      France
      1 helpful vote
      3.8
      Poor
      • • Business trip
      • • Solo traveler
      • • Stayed 1 night
      • • Submitted from a mobile device

      the room quality Phone didn’t work Food was really bad, definitely not palace material

      Location

      Stayed in September 2019

    • Reviewed: September 3, 2019

      Anonymous

      United Kingdom
      10
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted from a mobile device

      None

      Luxury

      Stayed in September 2019

    • Reviewed: August 28, 2019

      David

      Australia
      1 helpful vote
      9.6
      “Delights of Madid at the door,but eat and drink out”
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Free wifi in rooms Prices for drinks nd restaurant food very high

      Location near Prado All services at hotel Very comfortable

      Stayed in August 2019

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