Garden
Pet friendly
Free WiFi
Air conditioning
Private Bathroom
24-hour front desk
Key card access
Daily housekeeping
Non-smoking rooms
Safe

Located in the heart of the medieval city of Carcassonne, Best Western Plus Le Donjon - Cœur de La Cité Médiévale is surrounded by the city’s ancient ramparts. The hotel features a restaurant and bar. It is divided into 2 buildings. Free WiFi is provided throughout.

With views of street or the garden, the rooms are individually decorated and include a flat-screen TV. They overlook either the citadel or the hotel’s garden.

A buffet breakfast is served each morning at the hotel. Le Donjon’s restaurant serves traditional French cuisine and there is also a cocktail bar where guests are invited to relax in the evening.

The hotel has a 24-hour reception and room service is available upon request. A dry-cleaning and laundry service is also provided at the hotel.

Le Donjon is located 1.5 mi from Carcassonne Train Station. The Basilica of Saint-Nazaire is a 2-minute walk from the hotel and the Château Comtal is less than 350 feet away.

This is our guests' favorite part of Carcassonne, according to independent reviews.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Best Western Plus Le Donjon - Cœur de La Cité Médiévale has been welcoming Booking.com guests since Aug 3, 2005
Hotel chain/brand: Best Western

Property Highlights

Located in the best-rated area in Carcassonne, this hotel has an excellent location score of 9.6

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, Buffet

Private parking available


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
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Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Does the hotel has a parking
    Dear Madame, dear Sir First of all, we would like to thank you for the interest shown in our hotel for your next stay in Carcassonne. Following your ..
    Answered on November 29, 2019
  • Does the hotel have tea and coffee in the rooms
    dear, thank you for your email, all our rooms have kettle, a tray of courtesy best regards
    Answered on October 13, 2019
  • can you tell me where your secure parking is please ?
    Hello, Our private car park is just outside of the medieval City. If you want to book a place in it, we'll be glad to send you an acces map with the ..
    Answered on August 19, 2022
  • Are taxis at the train station? I do not have the ability to telephone one for pick up?
    GOOD MORNING Yes of course TAXI CARCASSONNE 04.68.11.50.50 Just in front off the train station Carcassonne. Best regards Virginie
    Answered on September 5, 2021
  • Can a transfer from Carcassonne airport be arranged to the hotel?
    yes of course, please contact the hotel Donjon directly by email on info@bestwestern-donjon.com best regards virginie
    Answered on June 22, 2021
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Brasserie Le Donjon

    Food: French, Local

    Open for: Lunch, Dinner

Amenities of Best Western Plus Le Donjon - Cœur de La Cité Médiévale
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed. Charges may apply.
Activities
  • Tour or class about local culture Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Wine/Champagne Additional charge
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available at a location nearby (reservation is not possible) and costs EUR 20.0 per day.
  • Secure parking
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service
Languages Spoken
  • English
  • Spanish
  • French
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules

Best Western Plus Le Donjon - Cœur de La Cité Médiévale takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

6:30 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa JCB American Express Best Western Plus Le Donjon - Cœur de La Cité Médiévale accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Please inform Best Western Plus Le Donjon - Cœur de La Cité Médiévale of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Best Western Plus Le Donjon - Cœur de La Cité Médiévale

  • Best Western Plus Le Donjon - Cœur de La Cité Médiévale has 1 restaurant:

    • Brasserie Le Donjon

  • The prices at Best Western Plus Le Donjon - Cœur de La Cité Médiévale may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Best Western Plus Le Donjon - Cœur de La Cité Médiévale by:

    • Airport shuttle (public) 10min

  • Check-in at Best Western Plus Le Donjon - Cœur de La Cité Médiévale is from 4:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Best Western Plus Le Donjon - Cœur de La Cité Médiévale can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet

  • Best Western Plus Le Donjon - Cœur de La Cité Médiévale offers the following activities/services (charges may apply):

    • Tour or class about local culture

  • Best Western Plus Le Donjon - Cœur de La Cité Médiévale is 0.9 miles from the center of Carcassonne.

  • Room options at Best Western Plus Le Donjon - Cœur de La Cité Médiévale include:

    • Double
    • Twin
    • Triple
    • Suite
    • Family