Located in the heart of the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale is surrounded by the city’s ancient ramparts. The hotel features a restaurant and bar. It is divided into 2 buildings. Free WiFi is provided throughout. With views of street or the garden, the rooms are individually decorated and include a flat-screen TV. They overlook either the citadel or the hotel’s garden. A buffet breakfast is served each morning at the hotel. Le Donjon’s restaurant serves traditional French cuisine and there is also a cocktail bar where guests are invited to relax in the evening. The hotel has a 24-hour reception and room service is available upon request. A dry-cleaning and laundry service is also provided at the hotel. Le Donjon is located 1.5 mi from Carcassonne Train Station. The Basilica of Saint-Nazaire is a 2-minute walk from the hotel and the Château Comtal is less than 328 feet away.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Carcassonne, this hotel has an excellent location score of 9.7

Breakfast Info

Buffet

Private parking available


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 queen bed
2 twin beds
and
1 queen bed
1 sofa bed
and
1 queen bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 571 reviews from the past 12 months.
Guests loved the exceptional <b>location</b> of the accommodation within the medieval city. The staff were praised for their friendliness and helpfulness. <b>Breakfast</b> received mixed reviews with some guests enjoying the variety. <b>Room comfort</b> and <b>parking</b> also had mixed feedback, with some finding them less convenient.
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Categories:

Staff
9.1
Facilities
8.2
Cleanliness
8.6
Comfort
8.7
Value for money
7.9
Location
9.7
Free Wifi
9.0
Select topics to read reviews:

Guests who stayed here loved

  • Theresa
    United States of America United States of America
    Historic hotel within the incredible walled medieval city of Carcassone; the location was exactly what we wanted. The winding cobbled streets were just outside, pretty olive trees as our view.
  • Barbara
    United States of America United States of America
    Our room was spacious for the three nights that we spent. We were located on ground level with pleasant garden setting. The hotel areas are very nice and the location was convenient to all sights.
  • Elizabeth
    United States of America United States of America
    The location was perfect within the walls of the old city.
  • Julia
    United States of America United States of America
    Love the ambiance of the historic property within the city walls.
  • Donna
    United States of America United States of America
    Lovely appointed rooms right in heart of town, spacious and comfortable. Great breakfast. Friendly staff.
  • Susan
    United States of America United States of America
    Beautiful area in walls and next to shops and restaurants.
  • Michael
    United States of America United States of America
    The hotel is in the middle of La Cité, the ancient heart of Carcassonne, an exceptional experience for us two European history buffs. Reception was very helpful by allowing us to drop our luggage two hours before the room was ready and again for...
  • D
    Dona
    United States of America United States of America
    Great location for restaurants as well as shopping and local sites.
  • Sorcha
    Ireland Ireland
    Very central location if visiting the Cité. One does have to walk from where dropped off by taxi (hotel staff being bags).
  • Eric
    United States of America United States of America
    Location is excellent, right near the chateau. Breakfast was very good, hotel provided complementary baggage transportation from parking lot, which is where our taxi dropped us off (taxis cannot access the medieval city directly). Staff was...

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant chez Christine
    • Cuisine
      French • Local
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
    • Dietary options
      Vegetarian

Amenities of Hôtel Le Donjon - Cœur de La Cité Médiévale
Great facilities! Review score, 8.2

Most popular amenities

  • Private Parking
  • Free Wifi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Room service
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Terrace
  • Garden

Kitchen

  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Pets
Pets are allowed. Charges may apply.

Activities

  • Tour or class about local culture
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Private parking is available at a location nearby (reservation is not possible) and costs € 24 per day.

  • Electric vehicle charging station
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Pet bowls
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service

Languages Spoken

  • English
  • Spanish
  • French

House rules
Hôtel Le Donjon - Cœur de La Cité Médiévale takes special requests – add in the next step!

Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 6:30 AM to 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardJCBCash

The fine print
Must-know information for guests at this property

The address of the car park is:

32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hôtel Le Donjon - Cœur de La Cité Médiévale of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hôtel Le Donjon - Cœur de La Cité Médiévale

  • Room options at Hôtel Le Donjon - Cœur de La Cité Médiévale include:

    • Double
    • Twin
    • Triple
    • Suite
    • Family

  • Check-in at Hôtel Le Donjon - Cœur de La Cité Médiévale is from 4:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Hôtel Le Donjon - Cœur de La Cité Médiévale can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

    Breakfast option(s) include:

    • Buffet

  • Hôtel Le Donjon - Cœur de La Cité Médiévale is 0.9 miles from the center of Carcassonne. All distances are measured in straight lines. Actual travel distances may vary.

  • Hôtel Le Donjon - Cœur de La Cité Médiévale offers the following activities/services (charges may apply):

    • Tour or class about local culture

  • The prices at Hôtel Le Donjon - Cœur de La Cité Médiévale may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hôtel Le Donjon - Cœur de La Cité Médiévale has 1 restaurant:

    • Restaurant chez Christine