Hotel
Travel Sustainable property

Hotel Balmoral Sure Hotel Collection by Best Western

358 Westgate Road, Newcastle upon Tyne, NE4 6NU, United Kingdom – Good location – show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
7.9
Good
357 reviews

The staff where absolutely brilliant very well mannered good customer service they know how to make folk feel welcome and the hotel very quiet the place is well clean not even a spot of dust anywhere hairdryers plenty of towels soep shower gels and good showers ill definitely be back again

Willywantsit United Kingdom

friendly accommodating staff. very clean operation. fresh stylish decor. great on-site restaurant. we went both nights. family run feel to the place. parking onsite. windows that open. comfortable room. room and bathroom small but efficient. all the positives outweigh compact room. 5 stars.

John Australia

Great staff. Comfortable bed. Clean room. Good parking

Matt United Kingdom

Excellent sized room, comfortable bed, great value and ideal for a couple of days in Newcastle. Plenty of free parking or you could walk into town (about 20 minutes) or take a bus from outside. I would highly recommend.

Steve United Kingdom

Good sized room, clean modern bathroom, large bed. Free parking

Lorna United Kingdom

Lovely big room and very clean. breakfast was massive (the eggs benedict was amazing) . Due to the breakfast being served in their onsite Indian Restaurant, they did not serve pork on the English breakfast - however, didn't detract.. Had smoked turkey rashers and beef sausages which were lovely. Back to their restaurant (Akbar's) - AMAZING!! The best naan bread ever, amazing food throughout, and lovely staff. We ordered one dish that was too hot for my partner, but we were just going to swap - however, they said it was no trouble to take it away and re-do - which they very kindly did. We were well looked after - and the prices were very reasonable indeed, I'd say they are pre-covid prices..

Sue United Kingdom

Very easy check in, friendly staff, free parking, bottled water, tea and coffee, fruit and biscuits in the room. Comfortable bed.

Gillian United Kingdom

Staff very friendly and helpfull. Asked for a taxi to pick me up to go to the arena for a concert , nothing to much trouble . Bed really compfy had a good night sleep too.

Mitchell United Kingdom

Great location, only 15 min walk to St James Park and bars and restaurants. Staff very friendly, didn't get chance to eat at Akhbars but obviously very popular as very busy. Breakfast was great. Water and fruit left in room was a nice touch.

Caroline United Kingdom

Free parking, 24 hour reception and check in, good location. Clean room.

Yaoli777 United Kingdom
7.9
Good
357 reviews
  • What guests loved the most:
  • “The staff where absolutely brilliant very well mannered good customer service they know how to make folk feel welcome and the hotel very quiet the place is well clean not even a spot of dust anywhere...”
    Willywantsit Willywantsit United Kingdom United Kingdom
  • “friendly accommodating staff. very clean operation. fresh stylish decor. great on-site restaurant. we went both nights. family run feel to the place. parking onsite. windows that open.”
    John John Australia Australia
  • “Great staff. Comfortable bed. Clean room. Good parking”
    Matt Matt United Kingdom United Kingdom
  • “Excellent sized room, comfortable bed, great value and ideal for a couple of days in Newcastle. Plenty of free parking or you could walk into town (about 20 minutes) or take a bus from outside.”
    Steve Steve United Kingdom United Kingdom
  • “Good sized room, clean modern bathroom, large bed. Free parking”
    Lorna Lorna United Kingdom United Kingdom
  • “Lovely big room and very clean. breakfast was massive (the eggs benedict was amazing) .”
    Sue Sue United Kingdom United Kingdom
  • “Very easy check in, friendly staff, free parking, bottled water, tea and coffee, fruit and biscuits in the room. Comfortable bed.”
    Gillian Gillian United Kingdom United Kingdom
  • “Staff very friendly and helpfull. Asked for a taxi to pick me up to go to the arena for a concert , nothing to much trouble . Bed really compfy had a good night sleep too.”
    Mitchell Mitchell United Kingdom United Kingdom
  • “Great location, only 15 min walk to St James Park and bars and restaurants. Staff very friendly, didn't get chance to eat at Akhbars but obviously very popular as very busy. Breakfast was great.”
    Caroline Caroline United Kingdom United Kingdom
  • “Free parking, 24 hour reception and check in, good location. Clean room.”
    Yaoli777 Yaoli777 United Kingdom United Kingdom

Categories:

  • Staff8.6
  • Facilities8.0
  • Cleanliness8.7
  • Comfort8.5
  • Value for money8.3
  • Location7.9
7.9
Good
357 reviews
Categories:
Staff
8.6
Facilities
8.0
Cleanliness
8.7
Comfort
8.5
Value for money
8.3
Location
7.9
Free WiFi
6.8
Low score for Newcastle upon Tyne
Filters
City view
Free WiFi
Free parking
Bathtub
24-hour front desk
Key card access
Daily housekeeping
Non-smoking rooms
Heating
Elevator

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Offering elegant and modern rooms with 40-inch Smart TVs, Hotel Balmoral Sure Hotel Collection by Best Western is 15 minutes’ walk from St James’s Park, home of Newcastle United. It features a Punjabi restaurant and free Wi-Fi.

The refurbished rooms at Hotel Balmoral Sure Hotel by Best Western Newcastle include sleek and stylish bathrooms with free toiletries. Guests can also make use of tea/coffee facilities and a hairdryer.

Free parking is available, and both Newcastle’s center and Newcastle Central Rail Station are a 20-minute walk from the hotel. The O2 Academy is 15 minutes walk away.

Hotel Balmoral Sure Hotel Collection by Best Western has been welcoming Booking.com guests since May 11, 2011
Hotel chain/brand:
Sure Hotel Collection by Best Western

Show me more
Most popular amenities
Free parking
Free WiFi
Restaurant
Facilities for disabled guests
Non-smoking rooms
24-hour front desk
Bar
Tea/Coffee Maker in All Rooms
Breakfast

Property Highlights

Breakfast Info

Full English/Irish, Vegetarian, Vegan, Halal

Free private parking available at the hotel

Saved to 1362 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 twin beds
1 king bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
8.6
Facilities
8.0
Cleanliness
8.7
Comfort
8.5
Value for money
8.3
Location
7.9
Free WiFi
6.8
Low score for Newcastle upon Tyne
Select topics to read reviews:

See what guests loved the most:

  • Willywantsit
    United KingdomUnited Kingdom
    “The staff where absolutely brilliant very well mannered good customer service they know how to make folk feel welcome and the hotel very quiet the place is well clean not even a spot of dust anywhere hairdryers plenty of towels soep shower gels...”
  • John
    AustraliaAustralia
    “friendly accommodating staff. very clean operation. fresh stylish decor. great on-site restaurant. we went both nights. family run feel to the place. parking onsite. windows that open. comfortable room. room and bathroom small but efficient. all...”
  • Matt
    United KingdomUnited Kingdom
    “Great staff. Comfortable bed. Clean room. Good parking”
  • Steve
    United KingdomUnited Kingdom
    “Excellent sized room, comfortable bed, great value and ideal for a couple of days in Newcastle. Plenty of free parking or you could walk into town (about 20 minutes) or take a bus from outside. I would highly recommend.”
  • Lorna
    United KingdomUnited Kingdom
    “Good sized room, clean modern bathroom, large bed. Free parking”
  • Sue
    United KingdomUnited Kingdom
    “Lovely big room and very clean. breakfast was massive (the eggs benedict was amazing) . Due to the breakfast being served in their onsite Indian Restaurant, they did not serve pork on the English breakfast - however, didn't detract.. Had...”
  • Gillian
    United KingdomUnited Kingdom
    “Very easy check in, friendly staff, free parking, bottled water, tea and coffee, fruit and biscuits in the room. Comfortable bed.”
  • Mitchell
    United KingdomUnited Kingdom
    “Staff very friendly and helpfull. Asked for a taxi to pick me up to go to the arena for a concert , nothing to much trouble . Bed really compfy had a good night sleep too.”
  • Caroline
    United KingdomUnited Kingdom
    “Great location, only 15 min walk to St James Park and bars and restaurants. Staff very friendly, didn't get chance to eat at Akhbars but obviously very popular as very busy. Breakfast was great. Water and fruit left in room was a nice touch.”
  • Yaoli777
    United KingdomUnited Kingdom
    “Free parking, 24 hour reception and check in, good location. Clean room.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Do you have a twin which has wheelchair access?
    We have one room that is adapted for wheelchair use. The bedroom can be either Twin or Double with the added benefit of a wet-room
    Answered on 26 September 2019
  • Are you guaranteed a car parking spot
    Car parking is FREE to guests subject to availability. Car Park gets busy between 17.00 and 23.00 when the adjoining restaurant is open.
    Answered on 20 August 2019
  • what does breakfast consist of?
    Our Breakfast option(s) include:Continental,Full English/Irish,Halal and Buffet
    Answered on 15 August 2020
  • How close is this hotel to city centre ??
    City Centre is a 15 to 20 minute walk
    Answered on 21 July 2020
  • Hi, can the twin be made into a double? Thanks Barry
    YES we have some zip and link rooms so beds can be made as TWIN or DOUBLE. Please request at time of booking
    Answered on 20 May 2021
  • Still looking?
Hotel area info *
Restaurants
1 Restaurant On Site
  • Restaurant
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal
Amenities of Hotel Balmoral Sure Hotel Collection by Best Western
Great facilities! Review score, 8
Most popular amenities
Free parking
Free WiFi
Restaurant
Facilities for disabled guests
Non-smoking rooms
24-hour front desk
Bar
Tea/Coffee Maker in All Rooms
Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • City view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
Kitchen
  • Electric kettle
Room Amenities
  • Clothes rack
Activities
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Services
  • Daily housekeeping
  • Shared lounge/TV area
  • Fax/Photocopying
    Additional charge
  • Wake-up service/Alarm clock
  • 24-hour front desk
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Hypoallergenic
  • Designated smoking area
  • Smoke-free property
  • Heating
  • Soundproof
  • Laptop safe
  • Carpeted
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Languages Spoken
  • English

House rules

Hotel Balmoral Sure Hotel Collection by Best Western takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
£10 per child, per night
Crib upon request
Free
3 - 12 years
Extra bed upon request
£10 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Solo American Express Cash is not accepted Hotel Balmoral Sure Hotel Collection by Best Western accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking for stag or hen parties or groups, different policies and additional supplements will apply.

Please inform Hotel Balmoral Sure Hotel Collection by Best Western of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hotel Balmoral Sure Hotel Collection by Best Western

  • Check-in at Hotel Balmoral Sure Hotel Collection by Best Western is from 3:00 PM, and check-out is until 11:00 AM.

  • Guests staying at Hotel Balmoral Sure Hotel Collection by Best Western can enjoy a highly-rated breakfast during their stay (guest review score: 5.4).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • Vegan
    • Halal

  • Room options at Hotel Balmoral Sure Hotel Collection by Best Western include:

    • Double

  • Hotel Balmoral Sure Hotel Collection by Best Western offers the following activities/services (charges may apply):

    • Golf course (within 2 miles)

  • Hotel Balmoral Sure Hotel Collection by Best Western is 0.8 miles from the center of Newcastle upon Tyne.

  • The prices at Hotel Balmoral Sure Hotel Collection by Best Western may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Balmoral Sure Hotel Collection by Best Western has 1 restaurant:

    • Akbar's