Hotel Citrus Hotel Cardiff by Compass Hospitality

Bute Terrace, Cardiff, CF10 2FE, United Kingdom – Excellent location – show map

Excellent location – rated 9.2/10! (score from 4772 reviews)

Real guests • Real stays • Real opinions

7.7
Good
4,772 reviews

Very clean hotel with excellent customer service from all staff who where all friendly and helpful. Excellent breakfast. Thoroughly enjoyed our stay. Excellent hotel.

Steven United Kingdom

The personnel was amazing the Spanish people like Andrea and Co .were great

Eliott France

Very good location and the front desk staff couldn’t have been more gracious friendly and professional.

Dorothy Canada

in a good location, clean rooms, larger than i expected.

Renuka United States of America

comfortable beds, friendly staff and great location. size of rooms more than adequate. easy to find and right next to city centre

Danielle United Kingdom

The staff were very helpful when I wasn’t happy with my room and moved me somewhere else

Wayne United Kingdom

+Central location +Very helpful staff + Good value +large and clean room +luggage storage

Najmeh United Kingdom

Central location was ideal. Close to shops and train stations. Room was a good size and clean.

Neil United Kingdom

Great service, staff, location and fantastic price

Mohammad Egypt

The young lady on reception was very friendly and helpful. She gave great knowledge and insight on things to do nearby and always had a lovely smile whenever we would pass through reception. Would book back in just based on my experience with her.

Richard United Kingdom
7.7
Good
4,772 reviews
  • What guests loved the most:
  • “Very clean hotel with excellent customer service from all staff who where all friendly and helpful. Excellent breakfast. Thoroughly enjoyed our stay. Excellent hotel.”
    Steven Steven United Kingdom United Kingdom
  • “The personnel was amazing the Spanish people like Andrea and Co .were great”
    Eliott Eliott France France
  • “Very good location and the front desk staff couldn’t have been more gracious friendly and professional.”
    Dorothy Dorothy Canada Canada
  • “in a good location, clean rooms, larger than i expected.”
    Renuka Renuka United States of America United States of America
  • “comfortable beds, friendly staff and great location. size of rooms more than adequate. easy to find and right next to city centre”
    Danielle Danielle United Kingdom United Kingdom
  • “The staff were very helpful when I wasn’t happy with my room and moved me somewhere else”
    Wayne Wayne United Kingdom United Kingdom
  • “+Central location +Very helpful staff + Good value +large and clean room +luggage storage”
    Najmeh Najmeh United Kingdom United Kingdom
  • “Central location was ideal. Close to shops and train stations. Room was a good size and clean.”
    Neil Neil United Kingdom United Kingdom
  • “Great service, staff, location and fantastic price”
    Mohammad Mohammad Egypt Egypt
  • “The young lady on reception was very friendly and helpful. She gave great knowledge and insight on things to do nearby and always had a lovely smile whenever we would pass through reception.”
    Richard Richard United Kingdom United Kingdom

Categories:

  • Staff8.7
  • Facilities 7.3
  • Cleanliness7.7
  • Comfort7.7
  • Value for money7.8
  • Location9.2
  • Free WiFi8.1
Low score for Cardiff

Stay in the heart of Cardiff – Excellent location – show map

You're eligible for a Genius discount at Citrus Hotel Cardiff by Compass Hospitality! To save at this property, all you have to do is sign in.

In Cardiff’s historic city center, this designer budget hotel is opposite the Motorpoint Arena.

Each room at Citrus Hotel Cardiff by Compass Hospitality is designed in a striking retro style, and features panoramic views of the city. Guests can make use of a flat-screen TV, tea and coffee facilities, and free WiFi.

There is a 24-hour reception desk, and a chic lobby bar that serves light snacks and refreshments.

The Citrus Hotel Cardiff by Compass Hospitality is superbly located for the city’s major venues, including the Millennium Stadium and City Hall. St David’s shopping arcade is just across the road from the building.

This is our guests' favorite part of Cardiff, according to independent reviews.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

We speak your language!

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Located in the heart of Cardiff, this hotel has an excellent location score of 9.2

Breakfast Info

Full English/Irish

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Saved to 3512 lists

Most popular amenities

Parking
Pet friendly
Free WiFi
Family rooms
Non-smoking rooms
Facilities for disabled guests
Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Availability

When would you like to stay at Citrus Hotel Cardiff by Compass Hospitality?

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Sleeps Room Type Price
Max adults: 2. Max children: 1
Standard Double Room
High floor
  • 1 full bed
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Max adults: 2. Max children: 1
Standard Twin Room
High floor
  • 2 twin beds
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Max adults: 3. Max children: 2
Family Room
High floor
  • 1 twin bed and
  • 1 full bed
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Max adults: 3. Max children: 2
Triple Room
  • 3 twin beds
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Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
Standard King Room
High floor
  • 1 queen bed
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Just booked in Cardiff 2 properties like Citrus Hotel Cardiff by Compass Hospitality were just booked in the last 15 minutes on our site

4 reasons to choose Citrus Hotel Cardiff by Compass Hospitality

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

7.7
Good
 · 4,772 reviews
Read all reviews
  • Staff8.7
    Reception, Check-in
  • Facilities 7.3
    View
    Breakfast, Restaurant
  • Cleanliness7.7
    Bathroom, Bed, Housekeeping
  • Comfort7.7
    Room size
    Room temperature, Shower
  • Value for money7.8
    Convenient location
    Extra charges
  • Location9.2
    Central location, View, Shopping area
  • Free WiFi8.1
Low score for Cardiff

Select topics to read reviews:

See what guests loved the most:

  • Steven United Kingdom

    “Very clean hotel with excellent customer service from all staff who where all friendly and helpful. Excellent breakfast. Thoroughly enjoyed our stay. Excellent hotel.”

  • Eliott France

    “The personnel was amazing the Spanish people like Andrea and Co .were great”

  • Dorothy Canada

    “Very good location and the front desk staff couldn’t have been more gracious friendly and professional.”

  • Renuka United States of America

    “in a good location, clean rooms, larger than i expected.”

  • Danielle United Kingdom

    “comfortable beds, friendly staff and great location. size of rooms more than adequate. easy to find and right next to city centre”

  • Wayne United Kingdom

    “The staff were very helpful when I wasn’t happy with my room and moved me somewhere else”

  • Najmeh United Kingdom

    “+Central location +Very helpful staff + Good value +large and clean room +luggage storage”

  • Neil United Kingdom

    “Central location was ideal. Close to shops and train stations. Room was a good size and clean.”

  • Mohammad Egypt

    “Great service, staff, location and fantastic price”

  • Richard United Kingdom

    “The young lady on reception was very friendly and helpful. She gave great knowledge and insight on things to do nearby and always had a lovely smile whenever we would pass through reception. Would book back in just based on my experience with her.”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Citrus Hotel Cardiff by Compass Hospitality

Welcoming Booking.com guests since Sept 1, 2006

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Is there a shower

    Yes

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    Asked about: Standard Double Room • Answered on August 19, 2019
  • Are there hair dryers in the room?

    Hello! Yes, there are hair dryers in the room. Thank you! Laura Citrus Hotel Cardiff

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    Asked about: Standard Double Room • Answered on October 7, 2019
  • Is there room service

    Hi, Unfortunately, other than breakfast, we don't have a restaurant/kitchen that enables us to deliver room service. Apologies if this causes any inconvenience.

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    Asked about: Deluxe King room with City View - Top Floors • Answered on August 22, 2019
  • Is there a kettle in the room?

    Yes, there is a kettle in the room!

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    Asked about: Deluxe King room with City View - Top Floors • Answered on August 6, 2019
  • Do you have any wheelchair accessible rooms?

    Yes, we do :)

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    Asked about: Standard Twin Room • Answered on August 6, 2019
  • Is there a hairdryer and toiletries in the room?

    Yes

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    Answered on August 19, 2019
  • Is there slift

    If the question is about the lift, yes we have two.

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    Asked about: Standard Double Room • Answered on August 23, 2019
  • Train station

    Central Train Station is a 5-10 minute walk to/from the hotel. Cardiff Queen Street Station is a 5 minute walk away, also.

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    Answered on September 7, 2019
  • Is there a shower and bath in the roo room ?

    Hello, Yes, there are showers in all of our rooms.

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    Asked about: Deluxe King room with City View - Top Floors • Answered on November 20, 2019
  • Hi do the rooms have an iron

    Yes

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    Answered on January 30, 2020
  • Hi there what are your gluten free options for breakfast please?

    We have gluten free bread and cereal.

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    Answered on February 19, 2020
  • my dog will be coming too

    We will look forward to greeting your dog! Just so they're aware, it's £20.00 for them to stay!

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    Answered on September 6, 2020
  • Is there parking

    There are parking facilities available at Citrus Hotel Cardiff, however due to the limited amount of spaces on the premises they are only available on a first come, first serve basis. Our spaces are chargeable at £10.00 per night's stay.

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    Answered on October 22, 2021
  • do you have parking available?

    We have a limited number of spaces available, first come first serve, and they are chargeable at £8.00 per night

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    Answered on April 9, 2021
  • Hi, do you have a curfew or can we return to our room at any point during the night?

    There is no curfew. Our Reception is open and available 24 hours a day

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    Answered on May 20, 2021
  • Hi I was just looking to book for the 15th to 17th May and was wondering are you taking bookings for people who are just looking to get away and not for business Kind regards Elaine highs

    We have re-opened today for the general public

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    Answered on April 16, 2021
  • Is there a bath in any of the rooms?

    Hello , thanks for your message ,yes we got many rooms with bath . kind regards

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    Answered on October 10, 2020
  • do you have wi fi and is breakfast included?

    Hello, yes we have Wi-Fi and breakfast will depend of the rate you choose. Reception Team

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    Answered on November 14, 2021
  • Is this room disabled friendly

    Hello, we have disable rooms in the hotel and also all the floors are disable friendly

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    Asked about: Deluxe King room with City View - Top Floors • Answered on September 24, 2021
  • Wifi good enough for fire stick streaming?

    Hi, Yes most of our rooms are equipped with a Smart TV. The Wi-fi connection it's good! Thank you!

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    Answered on August 12, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • University of South Wales - Cardiff Campus
    0.1 miles
  • St David’s Dewi Sant
    0.2 miles
  • St David's Hall
    0.2 miles
  • Capitol Shopping Center
    0.3 miles
  • Cardiff Magistrates Courts
    0.4 miles
  • St David's Shopping Center
    0.4 miles
  • Principality Stadium
    0.4 miles
  • Cardiff Castle
    0.4 miles
  • Cardiff National Museum & Gallery
    0.6 miles
Top attractions
  • Cardiff University
    0.7 miles
  • Wales Millennium Center
    1 miles
  • Cardiff Bay
    1.1 miles
Public transit
  • Train Cardiff Central Station
    0.4 miles
Closest Airports
  • Cardiff Airport
    9.3 miles
  • Bristol Airport
    20.8 miles
  • Gloucestershire Airport
    51.9 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
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Amenities of Citrus Hotel Cardiff by Compass Hospitality

Most popular amenities

Parking
Pet friendly
Free WiFi
Family rooms
Non-smoking rooms
Facilities for disabled guests
Pets
Pets are allowed on request. Charges may apply.
Food & Drink
  • Bottle of water
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Private parking is available on site (reservation is not possible) and costs GBP 10 per day.
  • Accessible parking
  • Secure parking
Services
  • Daily housekeeping
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Baggage storage
  • Ironing service Additional charge
  • 24-hour front desk
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
General
  • Designated smoking area
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Languages Spoken
  • English
Missing some info?
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules Citrus Hotel Cardiff by Compass Hospitality takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Maestro Mastercard Visa UnionPay credit card Solo American Express Citrus Hotel Cardiff by Compass Hospitality accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking 5 to 9 rooms, a 10% deposit is required at the time of booking. This payment is nonrefundable and nontransferable.

When booking 10 rooms or more, a 25% deposit is required at the time of booking. This payment is nonrefundable and nontransferable.

Bookings of 4 rooms or more are subject to a different cancellation timescale of 14 days prior to arrival.

Limited surcharge parking spaces are available at the hotel on a first come first serve basis for an additional fee of GBP 10 per day. Alternative surcharge parking is also available within walking distance from the hotel.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

FAQs about Citrus Hotel Cardiff by Compass Hospitality

  • Citrus Hotel Cardiff by Compass Hospitality offers the following activities/services (charges may apply):

    • Check-in at Citrus Hotel Cardiff by Compass Hospitality is from 3:00 PM, and check-out is until 11:00 AM.

    • The following parking options are available to guests staying at Citrus Hotel Cardiff by Compass Hospitality (subject to availability):

      • Parking on site
      • Private Parking
      • Parking
      • Secure parking
      • Accessible parking

    • Guests staying at Citrus Hotel Cardiff by Compass Hospitality can enjoy a highly-rated breakfast during their stay (guest review score: 7.1).

      Breakfast option(s) include:

      • Full English/Irish
      • À la carte

    • Citrus Hotel Cardiff by Compass Hospitality is 1,800 feet from the center of Cardiff.

    • Room options at Citrus Hotel Cardiff by Compass Hospitality include:

      • Double
      • Twin
      • Family
      • Triple
      • Partner offer

    • The prices at Citrus Hotel Cardiff by Compass Hospitality may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.