I felt as though I had confirmed a change to our reservation (adding a day due to the rail strike) via the company website. Upon arrival there was no record of our need for a second night. While the desk staff was able to secure rooms for us (Imman!!) they were INCREDIBLY expensive because they were "last minute". Very frustrating since I had made every attempt to reserve the rooms we needed ahead of time and communicated as such to the company online. The difference between what we paid for the original reservation and our "last minute" rooms was astounding adding hundreds of dollars to our vacation for one night's stay. Dinner in the bistro was very expensive for what we ate; small portion of mac' and cheese and very undercooked pizza which took forever to arrive (would not recommend).

The rooms were comfortable, quiet and clean. The beds were cozy, a bit too cozy given the temperature; an option to have a simple sheet would have been nice. The check-in staff (Imman in particular) were friendly and accomodating. Breakfast buffet was generous and delicious. Proximity to airport was a lifesaver during these crazy travel times, as well as a bus stop for getting in to the city located nearby. Front desk staff very helpful with questions regarding navigating public transport!

Stayed in June 2022

Room a little tired daughter room had large stain on carpet

Near airport for early flight

Stayed in June 2022

From the hotel the route is clearly marked on the ground once you know the route, but as a single woman traveller I had to ask in the holiday Inn for a map as my phone would not work in the panic. The signage is terrible outside of the terminal as I forgot in the week away. I had to walk back to the carpark, ask to This sir crew who kindly said walk through the carpark and cross over at the lights, turn right and walk along, turn left and see the building and walk into reception. Not the hotels fault that plane was late, it was hot and I was exhausted, I know now but for any foreign travellers it is s nightmare trying to find if your phone not working properly. I tried to phone from Cyprus to say we would be on a delay and the night porter tried to say I was too late. I had already said that I would be arriving at 01.56 by plane. The plane did not arrive until 03.00, was lucky got my bag quickly, but did not get into my room until 04.20. I checked out just after 10.00. don,t know if it was worth the £80.00. I offered to pay the breakfast when the morning staff said it was complimentary. I think you need better signage from the terminal!!! Don,t really want someone else to have the problems I did. I am fit and healthy, walk everyday and my case was well under the limit. So used to walking. Just difficult for a single women, think about it. I was lucky, most people ignored me in the carpark area. Not good experience.

You could not fault the room or the breakfast . Although looked in every cupboard , could not find hairdryer. It was warm so my hair dried easily.

Stayed in June 2022

the bed/mattress was a bit hard

convenient location

Stayed in June 2022

Hotel was really comfortable and clean. I think they were severely understaffed as we had to wait for over an hour to be served our meal in the eve. Staff that were there tried really hard and were very pleasant .

Stayed in May 2022

only criticism of hotel is that there was no grab rail in shower, despite booking room for disabled person

clean comfortable and ideal for our visit

Stayed in June 2022

Didn’t use facilities and away to early for breakfast so unable to comment on these elements

Very convenient for early flight

Stayed in May 2022

nothing

modern and clean

Stayed in May 2022

Hot food was a bit hit and miss. Hash browns were overcooked and sausages were a bit anemic. Pancake was a bit stale.

Good selection of food at breakfast and it wasn't very busy when I went down.

Stayed in June 2022