Name: Gainsborough Hotel by theKeyCollections
Address: 7-11 Queensberry Place, Kensington and Chelsea, London, SW7 2DL, United Kingdom, 7-11 Queensberry Place, Greater London, SW7 2DL, UK
Rating: 6.9

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (1,511)

This property isn’t taking reservations on our site right now. But don’t worry, you can find tons of other nearby properties right here.

Hotel Gainsborough Hotel by theKeyCollections

Gainsborough Hotel by theKeyCollections

This neighborhood is a great choice for travelers interested in architecture, monuments and atmosphere – Check location 7-11 Queensberry Place, Kensington and Chelsea, London, SW7 2DL, United Kingdom – This neighborhood is a great choice for travelers interested in architecture, monuments and atmosphere – Check location

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.

Close ×

Gainsborough Hotel by theKeyCollections

*9.0* London Science Museum: only 5 minutes away! (1,200 feet by foot)

*9.2* Victoria & Albert Museum: only 5 minutes away! (1,350 feet by foot)

Gloucester Road Tube Station: only 5 minutes away! (1,350 feet by foot)

South Kensington Tube Station: only 4 minutes away! (1,000 feet by foot)

*8.8* Natural History Museum London: only 2 minutes away! (450 feet by foot)

Imperial College London: only 6 minutes away! (1,550 feet by foot)

6.9

Review score

1,511 reviews

Facilities

5.8
Cleanliness

6.7
Comfort

6.1
Value for money

6.1
Location

8.7
Free WiFi

6.6
Total

6.9

The only thing to like is the location, close to South Kensington, from there you're within 20 minutes to all major locations in London.

Joop, Netherlands

The price and location were great! The hotel staff very quickly and very helpfully answered emails I sent and were able to accommodate us easily. That was very helpful to have quick and helpful responses in our last minute planning! We were even able to check in early which was very helpful after a long travel. The very tiny lift was very funny if a bit inconvenient.

Lindsey, United States of America

The girl at the reception was very kind and tried to help me as she could. She finally arranged to change my room that I appreciated a lot.

Valentina, Italy

The bed (singles pushed together) was comfy and sheets were crisp, white and clean. There was a window (with air con extractor hose inserted) which opened, let in light and fresh air in to disperse the dusty/stale smell. Curtains (in 203) were pretty.

Dissappointed, United Kingdom

Great location, the decor a litlle old fashioned but all in all great

Maria, Argentina

location and entrance was quite good. and the receptionists were helpful. that is about it

Hamid, Latvia

I liked the location and the cleaning and great service

Paola, Italy

Excellent location. We had a portable Air Conditioning unit in the room, which was very welcomed on the hot days and nights. Staff at the front desk were friendly and useful.

Jose1997, United States of America

Memorable experience. Will come again if there is an opportunity

Arnab, India

There was a small sign in the bathroom sink stating that the water was "not drinking water"; have never experienced this before and it provedto be a major inconvenience. The staff usually but not always left 2 bottled waters when room was cleaned.Also, no free breakfast and all meals had to be taken in sister hotel across the street. Food was very good though moderately high-priced. (What I didn't like)

Claudia, United States of America

Great location!

8.7

Previous image of the property Next image of the property

Gainsborough Hotel by theKeyCollections

6.9

Review score

1,508 reviews

8.7

Great location!

What guests loved the most:
“The only thing to like is the location, close to South Kensington, from there you're within 20 minutes to all major locations in London.”

Joop Netherlands
“The price and location were great! The hotel staff very quickly and very helpfully answered emails I sent and were able to accommodate us easily. ”

Lindsey United States of America
“The girl at the reception was very kind and tried to help me as she could. She finally arranged to change my room that I appreciated a lot.”

Valentina Italy
“The bed (singles pushed together) was comfy and sheets were crisp, white and clean. ”

Dissappointed United Kingdom
“Great location, the decor a litlle old fashioned but all in all great”

Maria Argentina
“location and entrance was quite good. and the receptionists were helpful. that is about it”

Hamid Latvia
“I liked the location and the cleaning and great service”

Paola Italy
“Excellent location. We had a portable Air Conditioning unit in the room, which was very welcomed on the hot days and nights. Staff at the front desk were friendly and useful.”

Jose1997 United States of America
“Memorable experience. Will come again if there is an opportunity”

Arnab India
“There was a small sign in the bathroom sink stating that the water was "not drinking water"; have never experienced this before and it provedto be a major inconvenience. ”

Claudia United States of America

Stay in the Heart of London –

The Gainsborough feels like an English country home in London. It is close to London's museums, the Albert Hall, Harrods and the restaurants and shops of Chelsea and Knightsbridge. Free WiFi is available.

The Gainsborough is a converted Victorian house with a classic style and an informal atmosphere. It is named after the celebrated artist, whose portrait of the Duchess of Richmond is in the spacious lounge/reception.

The hotel is a short walk from the Natural History Museum and South Kensington Tube station, which has a direct service to London Heathrow Airport. Olympia Exhibition Center is 1.6 miles away.

Kensington and Chelsea is a great choice for travelers interested in architecture, monuments and atmosphere.

This is our guests' favorite part of London, according to independent reviews.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

We speak your language!

Gainsborough Hotel by theKeyCollections has been welcoming Booking.com guests since Aug 3, 2005

What would you like to know?

Enter your feedback I already have a booking with this property

Submit

No thanks

Thank you for your time

Your feedback will help us improve this feature for all of our customers

We're sorry, but there was an error submitting your comment. Please try again.

Retry

Missing some information? /

Brilliant!

Most Popular Facilities

Free WiFi

Family rooms

Non-smoking rooms

24-hour front desk

Elevator

Laundry

Bookers love...

“friendly staff”
78 related reviews

“excellent location”
53 related reviews

“comfortable bed”
50 related reviews

“boutique style”

Located in the heart of London, this hotel has an excellent location score of 8.7

Breakfast Info

Full English/Irish

Free WiFi

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Checkin day

Checkin month

Checkout day

Checkout month

Availability

We Price Match

When would you like to stay at Gainsborough Hotel by theKeyCollections?

Reservations longer than 30 nights are not possible.

Enter your dates to check availability.

Your departure date is invalid.

Check-in Date

Check-out Date

Rooms

Adults

Children

Just booked in London 63 properties like Gainsborough Hotel by theKeyCollections were just booked in the last 15 minutes on our site

Hotel surroundings – This neighborhood is a great choice for travelers interested in architecture, monuments and atmosphere – Check location Guests loved walking around the neighborhood!

Restaurants & Markets

Tesco Supermarket` Supermarket
0.3 miles
Waitrose Supermarket
0.5 miles
Harrods Food Hall Supermarket
0.6 miles

Closest Airports

London City Airport
9.8 miles
London Heathrow Airport
11.9 miles
London Gatwick Airport
23.3 miles

What Travelers Love About This Location

“Location for Abert Hall and museums. The plumbing worked”

Richard

United Kingdom

6.6

“Close to the History Museum and Underground Handy to get to central London Staff friendly and efficient. Easy to find and close to resturants”

Adventure

United Kingdom

6.2

“The location is excellent. So close to the Natural Hitsory Muesum. The hotel itself is very pretty. The staff were really friendly and very informative. My roo...”

Claire

United Kingdom

8.3

What would you like to know?

Enter your feedback I already have a booking with this property

Submit

No thanks

Thank you for your time

Your feedback will help us improve this feature for all of our customers

We're sorry, but there was an error submitting your comment. Please try again.

Retry

Are you missing any information about this area? /

Brilliant!

4 reasons to choose Gainsborough Hotel by theKeyCollections

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Facilities of Gainsborough Hotel by theKeyCollections

House Rules Gainsborough Hotel by theKeyCollections takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 2 years

Can use a crib when requested

FREE

The maximum number of cribs allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

No extra beds are available

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Cards accepted at this hotel

Gainsborough Hotel by theKeyCollections accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

When booking 3 rooms or more, different policies will apply.

Children under the age of 18 must be accompanied by an adult.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Verified guest reviews from real Bookers · Real Bookers. Real stays. Real opinions.

6.9 Review score 1,511 reviews

Awesome: 9+

231
Good: 7 – 9

547
Okay: 5 – 7

468
Poor: 3 – 5

223
Very Poor: 1 – 3

39

Staff7.7
Facilities 5.8
Cleanliness 6.7
Comfort 6.1

Value for money 6.1
Location8.7
Free WiFi 6.6

Low score for London

What information would be helpful?

Enter your feedback

Submit

No thanks

Thank you for your time

Your feedback will help us improve this feature for all of our customers

We're sorry, but there was an error submitting your comment. Please try again.

Retry

Missing something? Yes / No

Brilliant!

There was a problem loading the reviews.
Try again

Show reviews from:

Show reviews by score:

Show reviews in:

English

Spanish

Chinese

Sort reviews by:

See all guest reviews for Gainsborough Hotel by theKeyCollections

Newest Reviews for Gainsborough Hotel by theKeyCollections

Reviewed: January 26, 2019

Susan
United Kingdom
10

Exceptional
- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The lift
Very good location

Stayed in January 2019
Reviewed: January 16, 2019

Simon
Australia
9.2

“value for money”
- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
No way to turn the heat down, so had to open the windows as the room was way too warm.
value for money given the location

Stayed in January 2019
Reviewed: January 14, 2019

Samantha
United Kingdom
8.3

“Great”
- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The lift! It was a bit slow, abit noisy and scared me slightly.
The price and location is fantastic. The employees at the desk on arrival and departure were lovely too. The hotel was abit dated, however, I liked it as it added to the London experience with its traditional look.

Stayed in January 2019
Reviewed: January 13, 2019

Merinda
South Africa
7.5

Good
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 1 night
The rooms and tiny bathrooms are tatty and needs refurbishment!
The bed was super comfortable! Location good!

Stayed in January 2019
Reviewed: January 11, 2019

Thomas
Ireland
7.9

Good
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No central heating in bedroom Shower had to be held in your hand ie no wall attachment which is not good enough in the 21st century

Stayed in January 2019
Reviewed: January 10, 2019

Dai
United Kingdom
9.0

“A pleasant surprise after bad reviews, sorry it's closing down.”
- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
Plumbing. There was an airlock in the pipes to the basin, so water hard to get hold of.
This is a pointless review, as they close down this weekend, but the terrible reviews on TA were not borne out by my room and v comfortable bed. The friendly staff told me some rooms were indeed dire, but it was not deemed worth the money to make good, hence the cessation of trading; the sister hotel, The Exhibitionist, over the road looks great (but more pricey).

Stayed in January 2019
Reviewed: January 8, 2019

Anonymous
Italy

1 helpful vote
7.5

“Good”
- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 4 nights
- • Submitted from a mobile device
Very important: NOT TOILET BRUSH IN THE ROOM!!!! The cleaning ladies, don’t put a new coffee/tea that you drinked, every day. There are a machine free in reception, for all that drink. But only the first day in room.
The cleaning, the price is good for the quality of rooms. The area where is locates.

Stayed in January 2019
Reviewed: January 7, 2019

Kris
Australia

2 helpful votes
7.9

“Fantastic”
- • Leisure trip
- • Solo traveler
- • 3 rooms
- • Stayed 2 nights
Water pressure / temperature in showers weren't great in some rooms. Bath plug leaked in another room. Tap has a sign water not suitable for drinking and none supplied for making tea/coffee. Cleaners shouldn't leave vacuum and linen in walkway from lift.
Reception staff were exceptional. Very obliging with storing luggage prior to check-in and after check-out. Communication with property prior to arrival was prompt. Location is fantastic for museum visits and restaurants and underground stations within easy walking distance. Rooms are quite lovely even though they could do with a little work. Staff at bar at sister property across the road were fantastic as well.

Stayed in January 2019
Reviewed: January 3, 2019

Richard
Singapore
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 1 night
- • Submitted from a mobile device
Excelent location for the orice

Stayed in December 2018
Reviewed: January 2, 2019

Joop Visscher
Netherlands

2 helpful votes
4.6

“Don't stay at this place!”
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
You cannot drink water from the tap and when you ask for bottled water they say you can buy it at a supermarket nearby.
The only thing to like is the location, close to South Kensington, from there you're within 20 minutes to all major locations in London.

Stayed in January 2019
Reviewed: January 1, 2019

Aleksandr
Russia
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom and mattrasse have to be replaced

Stayed in January 2019
Reviewed: December 28, 2018

Angel
United Kingdom
5.0

“Mediocre.”
- • Leisure trip
- • Group of friends
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The bed that was suppose to be a double was actually two single beds put together which made it rather uncomfortable. There were signs that the room (Room 24) is really worn down and was disappointed as we started finding more signs. Although the room was cheap, I expected more as it was in the heart of Kensington.
As I booked last minute, it was very easy to book and was rather straight forward.

Stayed in December 2018
Reviewed: December 24, 2018

Yong
Singapore
4.6

“Diaapppintment with the stay”
- • Leisure trip
- • Group of friends
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
1/ room next to lift and noisy due to poor insulation 2/ washing basin - clogging and poor drainage 3/ bathing hot water- impossible to control 4/ portable conditioner - like motor ( 100 dB or more)

Stayed in December 2018
Reviewed: December 21, 2018

Monika
Romania

4 helpful votes
7.9

Good
- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
the hotel is old and a bit worn. the personell is very helpful and nice and i especially like the location. too bad it will close down!

Stayed in December 2018
Reviewed: December 19, 2018

Yousef
Kuwait

2 helpful votes
9.6

Exceptional
- • Leisure trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 1 night
- • Submitted from a mobile device
nothing
the staff very frindly and helpful, i asked them for late check out and they accept for free untill 2:00 pm thank you i hope to visit again

Stayed in December 2018

Most often used by people in the United States

All languages

Hotel Gainsborough Hotel by theKeyCollections