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  6. Mercure Newcastle George Washington Hotel Golf & Spa (Hotel) (UK) Deals

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  • Amenities
  • House rules
  • The fine print
  • Guest reviews (878)

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Read more
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We Price Match

Hotel Mercure Newcastle George Washington Hotel Golf & Spa

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, Washington, NE37 1PH, United Kingdom – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.4
Very Good
878 reviews
  • Facilities

    8.4

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Value for money

    8.2

  • Location

    8.4

  • Total

    8.4

  • Free WiFi

    8.5

Standard Rooms come very large with lots of storage and amenities. Room Service provided for evening meal and a Click & Collect service for Breakfast work extremely well and the food was super hot and tasty. Overall very nice.

Ian United Kingdom

Staff were very helpful and friendly. Alternative room was peaceful

Yvonne United Kingdom

Comfortable bed. Nice bathroom. Good value. Food in restaurant was good.

Stephen United Kingdom

Spotlessly clean, big room, high level of facilities.

Timothy United Kingdom

I loved the facilities, the staff were helpful and the room was amazing! The bed was perfect could of stayed in it forever, our room was so clean!

Reagan United Kingdom

Brilliant room, luxury and comfort. Everything I needed for a good night`s sleep. The complex looked comprehensive allthough I was only there for 1 night so didnt get a chance to experience the facilities.

Paul United Kingdom

Pillows were unfortunately dreadful, staff were great, no problems with anything else

Anonymous United Kingdom

Staff were friendly and accommodating. Our 2 rooms were next to each other. Otherwise it was very quiet due to the COVID pandemic. We didn’t see any other guests

David United Kingdom

Due to Covid Tier 3 restrictions, breakfast was served in a box, a bit like an aeroplane meal. It came with a hot sandwich for which there were several choices. It was quite good considering what it was. The restaurant was only allowed to serve take away meals in the evening. I had a pizza which I thought was excellent. The hotel has a proper open pizza oven, which makes a big difference. The staff were very friendly and did their best to make everyone feel comfortable at a difficult time. The room was clean and spacious. The only real thing missing was Sky TV. There was no Sky News or Sky Sports. Of course, this hotel is also a golf resort. I would certainly like to visit it again in summer to see it at its best.

Peter United Kingdom

Property was nice, staff were great and the food was really good

Janson United Kingdom

Staff

8.8
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Room sizes
A bed or beds in a room at Mercure Newcastle George Washington Hotel Golf & Spa
A bed or beds in a room at Mercure Newcastle George Washington Hotel Golf & Spa
A bed or beds in a room at Mercure Newcastle George Washington Hotel Golf & Spa
A bed or beds in a room at Mercure Newcastle George Washington Hotel Golf & Spa
A seating area at Mercure Newcastle George Washington Hotel Golf & Spa
The fitness center and/or fitness facilities at Mercure Newcastle George Washington Hotel Golf & Spa
+45 photos
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Mercure Newcastle George Washington Hotel Golf & Spa

Lock in a great price for Mercure Newcastle George Washington Hotel Golf & Spa – rated 8.4 by recent guests!

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Mercure Newcastle George Washington Hotel Golf & Spa

8.4
Very Good
878 reviews
  • 8.8

    Staff

  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Room sizes
  • What guests loved the most:
  • “Standard Rooms come very large with lots of storage and amenities. Room Service provided for evening meal and a Click & Collect service for Breakfast work extremely well and the food was super hot...”
    Ian Ian United Kingdom United Kingdom
  • “Staff were very helpful and friendly. Alternative room was peaceful”
    Yvonne Yvonne United Kingdom United Kingdom
  • “Comfortable bed. Nice bathroom. Good value. Food in restaurant was good.”
    Stephen Stephen United Kingdom United Kingdom
  • “Spotlessly clean, big room, high level of facilities.”
    Timothy Timothy United Kingdom United Kingdom
  • “I loved the facilities, the staff were helpful and the room was amazing! The bed was perfect could of stayed in it forever, our room was so clean!”
    Reagan Reagan United Kingdom United Kingdom
  • “Brilliant room, luxury and comfort. Everything I needed for a good night`s sleep.”
    Paul Paul United Kingdom United Kingdom
  • “Pillows were unfortunately dreadful, staff were great, no problems with anything else”
    United Kingdom United Kingdom
  • “Staff were friendly and accommodating. Our 2 rooms were next to each other. Otherwise it was very quiet due to the COVID pandemic. We didn’t see any other guests”
    David David United Kingdom United Kingdom
  • “Due to Covid Tier 3 restrictions, breakfast was served in a box, a bit like an aeroplane meal. It came with a hot sandwich for which there were several choices.”
    Peter Peter United Kingdom United Kingdom
  • “Property was nice, staff were great and the food was really good”
    Janson Janson United Kingdom United Kingdom

Located just 6.8 miles from Newcastle city center, this hotel features excellent facilities, including a restaurant, brasserie, lounge bar, and an 18-hole championship golf course. There's also a swimming pool, a hot tub and a steam room.

The hotel makes a good base for all and is great for a weekend away in a place that has something for everyone. Shopaholics will enjoy the famous Metro Centre shopping mall, and Northumbria boasts beautiful coastlines and historic sights.

The refurbished bedrooms feature tea/coffee facilities and a flat-screen TV. Free Wi-Fi is also available, and ironing facilities are provided.

There are themed evenings on selected Friday, Saturday and Sunday nights. A number of meeting rooms are available to accommodate anything from 2 to 180 attendees. The Washington Suite, with its own bar, can seat up to 180 people (theater-style) and is ideal for audiovisual presentations. The suite is also great for private functions, easily accommodating 150 guests for a dinner dance.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

We speak your language!

Mercure Newcastle George Washington Hotel Golf & Spa has been welcoming Booking.com guests since Jan 6, 2010
Hotel chain/brand: Mercure

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Brilliant!

Most popular amenities

Free parking
Free WiFi
Tea/Coffee Maker in All Rooms
Bar

Good for couples – they rated the facilities 8.4 for two-person stays.

Mercure

낍 Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free

끸 Free parking available at the hotel

Loyal Customers

끖 There are more repeat guests here than most other properties.

Saved to 923 lists

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Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. We recommend booking an option with free cancellation in case your travel plans change.

Availability

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  • 1 queen bed
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  • 1 king bed
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  • 2 twin beds
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1 property in Washington like Mercure Newcastle George Washington Hotel Golf & Spa was booked in the last 12 hours on our site

Guest reviews

8.4
Very Good
878 reviews
Read more

Select topics to read reviews:

See what guests loved the most:

  • Ian United Kingdom

    “Standard Rooms come very large with lots of storage and amenities. Room Service provided for evening meal and a Click & Collect service for Breakfast work extremely well and the food was super hot and tasty. Overall very nice.”

  • Yvonne United Kingdom

    “Staff were very helpful and friendly. Alternative room was peaceful”

  • Stephen United Kingdom

    “Comfortable bed. Nice bathroom. Good value. Food in restaurant was good.”

  • Timothy United Kingdom

    “Spotlessly clean, big room, high level of facilities.”

  • Reagan United Kingdom

    “I loved the facilities, the staff were helpful and the room was amazing! The bed was perfect could of stayed in it forever, our room was so clean!”

  • Paul United Kingdom

    “Brilliant room, luxury and comfort. Everything I needed for a good night`s sleep. The complex looked comprehensive allthough I was only there for 1 night so didnt get a chance to experience the facilities.”

  • Anonymous United Kingdom

    “Pillows were unfortunately dreadful, staff were great, no problems with anything else”

  • David United Kingdom

    “Staff were friendly and accommodating. Our 2 rooms were next to each other. Otherwise it was very quiet due to the COVID pandemic. We didn’t see any other guests”

  • Peter United Kingdom

    “Due to Covid Tier 3 restrictions, breakfast was served in a box, a bit like an aeroplane meal. It came with a hot sandwich for which there were several choices. It was quite good considering what it was. The restaurant was only allowed to serve take away meals in the evening. I had a pizza which I thought was excellent. The hotel has a proper open pizza oven, which makes a big difference. The staff were very friendly and did their best to make everyone feel comfortable at a difficult time. The room was clean and spacious. The only real thing missing was Sky TV. There was no Sky News or Sky Sports. Of course, this hotel is also a golf resort. I would certainly like to visit it again in summer to see it at its best.” Read more

  • Janson United Kingdom

    “Property was nice, staff were great and the food was really good ”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Mercure Newcastle George Washington Hotel Golf & Spa

Welcoming Booking.com guests since Jan 6, 2010

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Do you have to pay any extra to use the swimming pool?

    No the use of the swimming pool and gym are included in your stay


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Double Room with King Bed
  • How much extra is the spa?

    Use of the swimming pool and gym are included in the price, Spa treatments are an additonal cost and must be pre booked


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Privilege King Room
  • What time is the breakfast available from and up until?

    Monday to Friday 06:30-09:30. Saturday and Sunday 07:30-10:30


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Superior King Room
  • Can you use the pool later than the 11am checkout?

    Yes that is fine


    You found this answer helpful

    You found this answer unhelpful

  • hi, is it possible to continue using spa after checkout?

    yes you can use the facilities after check out


    You found this answer helpful

    You found this answer unhelpful

  • Are you able to check in at 18 years old?

    yes you are


    You found this answer helpful

    You found this answer unhelpful

  • Hello, I am studying on a course from 30th Nov to 2nd Dec at Houghton Le Spring. I am looking for a nearby hotel with parking. Will the hotel be open as usual? Will the restraunt/bar be open? I am a single so looking for one single room. Grateful for your info...Thank you Tanya

    Good Afternoon our hotel is currently open and will have room service available for food


    You found this answer helpful

    You found this answer unhelpful

  • Due to Covid restrictions, are the spa and gym facilities operating as usual? And is breakfast included as usual?

    spa and gym is currently close will reopen on 3rd December


    You found this answer helpful

    You found this answer unhelpful

  • I was wondering what facilities are included with the room payments? are we able to use manicure and other facilities without paying extra charges this weekend?

    please contact he spa directly for availability


    You found this answer helpful

    You found this answer unhelpful

  • Is Sky Sports available on TVs in the rooms?

    Unfortunately not


    You found this answer helpful

    You found this answer unhelpful

  • are spar treatments currently available ? i

    from 2nd December


    You found this answer helpful

    You found this answer unhelpful

  • What time are the restaurants open till and do you have to reserve? Also are the prices reasonable for the restaurants?

    Last food orders are 21:45 and yes you will need to reserve a table


    You found this answer helpful

    You found this answer unhelpful

  • How much is early check-in?

    £25


    You found this answer helpful

    You found this answer unhelpful

  • How much is the Spa? Also, is this a collection of Saunas and steam rooms?

    please contact the spa directly


    You found this answer helpful

    You found this answer unhelpful

  • How much does it cost for a round of golf for one person please?

    please contact the golf club directly


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Double Room with King Bed

Previous question and answers from this property

See what other travelers asked before staying at Hotel Mercure Newcastle George Washington

Most recent questions
  • Do you have to pay any extra to use the swimming pool?

    No the use of the swimming pool and gym are included in your stay


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Double Room with King Bed
  • How much extra is the spa?

    Use of the swimming pool and gym are included in the price, Spa treatments are an additonal cost and must be pre booked


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Privilege King Room
  • What time is the breakfast available from and up until?

    Monday to Friday 06:30-09:30. Saturday and Sunday 07:30-10:30


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Superior King Room
  • Can you use the pool later than the 11am checkout?

    Yes that is fine


    You found this answer helpful

    You found this answer unhelpful

  • hi, is it possible to continue using spa after checkout?

    yes you can use the facilities after check out


    You found this answer helpful

    You found this answer unhelpful

  • Are you able to check in at 18 years old?

    yes you are


    You found this answer helpful

    You found this answer unhelpful

  • Hello, I am studying on a course from 30th Nov to 2nd Dec at Houghton Le Spring. I am looking for a nearby hotel with parking. Will the hotel be open as usual? Will the restraunt/bar be open? I am a single so looking for one single room. Grateful for your info...Thank you Tanya

    Good Afternoon our hotel is currently open and will have room service available for food


    You found this answer helpful

    You found this answer unhelpful

  • Due to Covid restrictions, are the spa and gym facilities operating as usual? And is breakfast included as usual?

    spa and gym is currently close will reopen on 3rd December


    You found this answer helpful

    You found this answer unhelpful

  • I was wondering what facilities are included with the room payments? are we able to use manicure and other facilities without paying extra charges this weekend?

    please contact he spa directly for availability


    You found this answer helpful

    You found this answer unhelpful

  • Is Sky Sports available on TVs in the rooms?

    Unfortunately not


    You found this answer helpful

    You found this answer unhelpful

  • are spar treatments currently available ? i

    from 2nd December


    You found this answer helpful

    You found this answer unhelpful

  • What time are the restaurants open till and do you have to reserve? Also are the prices reasonable for the restaurants?

    Last food orders are 21:45 and yes you will need to reserve a table


    You found this answer helpful

    You found this answer unhelpful

  • How much is early check-in?

    £25


    You found this answer helpful

    You found this answer unhelpful

  • How much is the Spa? Also, is this a collection of Saunas and steam rooms?

    please contact the spa directly


    You found this answer helpful

    You found this answer unhelpful

  • How much does it cost for a round of golf for one person please?

    please contact the golf club directly


    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Double Room with King Bed

Thanks! You'll receive an email as soon as the property answers your question.

4 reasons to choose Mercure Newcastle George Washington Hotel Golf & Spa

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Hotel surroundings *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • The Angel of the North
    2.5 miles
  • WWT Washington
    2.5 miles
  • Washington Services A1
    2.6 miles
  • Birtley Golf Club
    2.6 miles
  • Hylton Castle
    3.6 miles
  • Baltic Centre for Contemporary Art
    4.1 miles
  • The Sage
    4.1 miles
  • Gateshead Millennium Bridge
    4.1 miles
  • Victoria Tunnel
    4.3 miles
  • Castle Garth
    4.4 miles
Restaurants & cafes
  • Cafe/Bar Jayelles at the Farrier's Forge
    2.5 miles
  • Restaurant The Grill, Quality Hotel Boldon
    4 miles
Top attractions
  • Newcastle Cathedral
    4.5 miles
  • Utilita Arena
    4.5 miles
  • Newcastle Train Station
    4.5 miles
  • Theatre Royal
    4.6 miles
  • Northumbria University
    4.7 miles
  • Lumley Castle
    4.9 miles
  • St. James' Park
    5 miles
  • Beamish Museum
    5.8 miles
  • Stadium of Light
    5.8 miles
  • MetroCentre
    5.8 miles
Natural Beauty
  • River Tyne
    6.5 miles
Closest Airports
  • Newcastle International Airport
    10.5 miles
  • Durham Tees Valley Airport
    29 miles
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!

Amenities of Mercure Newcastle George Washington Hotel Golf & Spa Great facilities! Review score, 8.4

Most popular amenities

Free parking
Free WiFi
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities Additional charge
  • Terrace
Pets
  • Pets are not allowed.

Activities
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • On-site coffee shop
  • Bottle of water
  • Wine/Champagne
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Free! Free public parking is possible on site (reservation is not needed).

  • Accessible parking
Front Desk Services
  • Baggage storage
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Safe
General
  • Designated smoking area
  • Smoke-free property
  • Heating
  • Packed lunches
  • Elevator
  • Honeymoon suite
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
  • Room service
Health & Wellness Facilities
  • Locker rooms
  • Full-body massage Additional charge
  • Hand massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Solarium
  • Fitness center
  • Sauna

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Awesome!

House rules Mercure Newcastle George Washington Hotel Golf & Spa takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

Maestro Mastercard Visa Diners Club American Express Mercure Newcastle George Washington Hotel Golf & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Mercure Newcastle George Washington Hotel Golf & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Mercure Newcastle George Washington Hotel Golf & Spa

  • Guests staying at Mercure Newcastle George Washington Hotel Golf & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Gluten-free
    • À la carte

  • Room options at Mercure Newcastle George Washington Hotel Golf & Spa include:

    • Double
    • Twin

  • The prices at Mercure Newcastle George Washington Hotel Golf & Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Mercure Newcastle George Washington Hotel Golf & Spa by:

    • Car 20min
    • Taxi 20min

  • Check-in at Mercure Newcastle George Washington Hotel Golf & Spa is from 2:00 PM, and check-out is until 11:00 AM.

  • Mercure Newcastle George Washington Hotel Golf & Spa offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Golf course (within 2 miles)
    • Solarium
    • Beauty services
    • Facial treatments
    • Waxing services
    • Manicure
    • Pedicure
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Hand massage
    • Full-body massage
    • Locker rooms

  • The following parking options are available to guests staying at Mercure Newcastle George Washington Hotel Golf & Spa (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Accessible parking

8.4 Very Good 878 reviews 100% real guest experiences
  • Awesome: 9+

    423

  • Good: 7 – 9

    328

  • Okay: 5 – 7

    101

  • Poor: 3 – 5

    18

  • Very Poor: 1 – 3

    8

Categories
  • Staff8.8
  • Facilities 8.4
  • Cleanliness 8.7
  • Comfort 8.6
  • Value for money8.2
  • Location8.4
  • Free WiFi 8.5
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    How to get to Mercure Newcastle George Washington Hotel Golf & Spa from Newcastle International Airport
    • Car
      20 minutes
    • Taxi
    • Free parking is available.
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    The Best of Washington

    Click here to see more hotels and accommodations near popular landmarks in Washington

    Galleries

    • Baltic Centre for Contemporary Art
    • The Biscuit Factory

    Gas Stations

    • Washington Services A1

    Institutions

    • Northumbria University

    Landmarks

    • Lumley Castle
    • WWT Washington
    • Hylton Castle
    • Cathedral Church of St Mary
    • Palace Green
    • Tynemouth Castle and Priory

    Monuments

    • Newcastle Cathedral
    • Durham Cathedral
    • Victoria Tunnel

    Museums

    • Beamish Museum
    • Aldermans Fenwick's House
    • Life Science Centre
    • Beamish Open Air Museum

    Shopping Areas

    • MetroCentre

    Stadiums or Arenas

    • Utilita Arena
    • St. James' Park
    • Stadium of Light

    Theaters

    • Theatre Royal
    • The Sage
    • Tyne Theatre & Opera House

    Airports

    • Newcastle International Airport (NCL) 10.5 miles
    • Durham Tees Valley Airport (MME) 29 miles

    Train Stations

    • Newcastle Train Station

    Most Popular Cities

    • Newcastle upon Tyne
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      When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

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