Name: Grosvenor House, A JW Marriott Hotel
Address: Park Lane, Westminster Borough, London, W1K 7TN, United Kingdom, Park Lane, Greater London, W1K 7TN, UK
Price range: Prices for upcoming dates start at $313 per night (We Price Match)
Rating: 7.9

Room Info & Price Facilities House Rules Our Guests’ Experiences (578)

Grosvenor House, A JW Marriott Hotel

This neighborhood is a great choice for travelers interested in shopping, parks and theater – Check location Park Lane, Westminster Borough, London, W1K 7TN, United Kingdom – This neighborhood is a great choice for travelers interested in shopping, parks and theater – Check location

Embassy of the United States - London: only 3 minutes away! (550 feet by foot)

Traveler photo of London by Geffery

July 5, 2016

Over all our stay was goiod. Staff was very cooperative Location was good

Syed, United Arab Emirates

I always stay here and the location is unbeatable. Rooms and staff are great but not exceptional. Rooms and suites are somewhat spacious and beds are comfy, but amenities are not up to par.

P, United Arab Emirates

Lots of space Classic style Bed was lovely and confer table.

Rona, United Kingdom

Great location, friendly staff, clean and luxury room, taxi available all time, fast check in and out, safe and secure. You must try the cheesecake.

Jassim, Qatar

Power shower, very clean, welcoming, very comfortable bed.

Faye, United Kingdom

The hotel was wonderful and staff very helpful and professional. A big thank you for the surprise 40th birthday signature cheesecake and bottle of wine in our room😃 Would love to return to this hotel one day.The bar staff were fabulous and made me the most beautiful cocktail when I couldn't decide on what to drink.

Vanessa, United Kingdom

The hotel was fab, staff were excellent, rooms were high standards, beautiful hotel

Andrea, United Kingdom

Very comfortable. A great night's sleep. Good shower. Fantastic breakfast. Lovely staff, friendly and very efficient

Angela, United Kingdom

great location, good hotel to stay for short visit to London

Zabrodina, Russia

I liked the bedroom, especially the size of the bed and the shower/bath. I liked all the staff that was very helpful all the way through, outstanding... from the concierge to the receptionist!

Damiano, United Kingdom

Stay in the Heart of London – Great location – show map

Standing on Park Lane in Mayfair, this excellently located landmark hotel is perfect for Hyde Park, Buckingham Palace, shopping on Oxford Street, and West End glamor.

Grosvenor House has a stylish cocktail bar, a fitness center and 31 meeting rooms. Guests receive 1 hour of free Wi-Fi access in public areas.

Opened in 1929 and frequented by royalty and celebrities, the historic Grosvenor House has luxurious guest rooms and extensive facilities. Each room provides space, privacy and many modern comforts.

The JW Steakhouse features a classic American experience with tender grilled cuts of beef and fresh seafood. Park Lane Market serves light meals and classic American candy.

Westminster Borough is a great choice for travelers interested in shopping, parks and theater.

This is our guests' favorite part of London, according to independent reviews. In this area you can shop 'til you drop for popular brands like Cartier, Hermès, H&M, Zara, Nike.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

We speak your language!

Grosvenor House, A JW Marriott Hotel has been welcoming Booking.com guests since Sept 8, 2008
Hotel Chain : JW Marriott Hotels & Resorts

Missing some information?

Brilliant!

Most Popular Facilities

Free WiFi

Parking

Non-Smoking Rooms

Fitness Center

Restaurant

Facilities for Disabled Guests

Bar

Good for couples – they rated the facilities 8.1 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests Love...

“wonderful staff”
74 related reviews

“location was great”
37 related reviews

“very clean”
24 related reviews

Breakfast Info

Continental, Full English/Irish, American, Buffet

Private Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Grosvenor House, A JW Marriott Hotel?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
	Special Offer - Deluxe Double Room 2 full beds	Show prices
댴 Private bathroom Room Size: 280 ft² Spacious room featuring Egyptian cotton linen and a flat-screen TV with movies on demand. Room Facilities: Tea/Coffee maker, Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Wake up service/Alarm clock, Iron, Bathrobe, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Carpeted, Flat-screen TV, Tile/Marble floor, Alarm clock, Electric kettle, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Park View Suite with Executive Lounge Access 1 king bed	Show prices
댴 Private bathroom Room Size: 980 ft² Large Suite with views of Hyde Park and access to the Executive Lounge, which includes free breakfast, afternoon tea, complimentary alcoholic and non-alcoholic drinks and snacks. Room Facilities: Minibar, Shower, Bathtub, Safe, TV, Telephone, Air conditioning, Hairdryer, Iron, Bathrobe, Radio, Desk, Ironing facilities, Sitting area, Free toiletries, Toilet, Bathroom, Slippers, Sofa, Soundproof, Tile/Marble floor, View, Alarm clock, Dining area, Electric kettle, Executive Lounge Access, iPod dock Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Executive King or Twin Room with Lounge Access 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 280 ft² With access to the Executive Lounge, where a complimentary continental breakfast is served, with snacks and soft drinks throughout the day, and canapés in the evening. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Hairdryer, Iron, Bathrobe, Radio, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Slippers, Satellite channels, Flat-screen TV, Tile/Marble floor, Alarm clock, Electric kettle, Executive Lounge Access, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Deluxe King or Twin Room 1 king bed or 2 twin beds	Show prices
Room Size: 280 ft² Spacious room featuring a king, queen or 2 single beds. There is Egyptian cotton linens and a flat-screen TV, with movies on demand and private bathroom. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Iron, Bathrobe, Desk, Ironing facilities, Toilet, Slippers, Satellite channels, Flat-screen TV, Tile/Marble floor, Alarm clock Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Deluxe Suite with Executive Lounge Access 1 king bed	Show prices
댴 Private bathroom Room Size: 527 ft² Luxury suite with one king or one queen bed, a flat-screen TV and private bathroom. This room also includes access to the Executive Lounge, with free breakfast, afternoon tea, complimentary alcoholic and non alcoholic drinks and snacks. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Iron, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, Toilet, Bathroom, Slippers, Satellite channels, Carpeted, Flat-screen TV, Sofa, Soundproof, Tile/Marble floor, Alarm clock, Executive Lounge Access, iPod dock Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Deluxe Double Room 1 full bed	Show prices
댴 Private bathroom Room Size: 280 ft² Spacious room featuring Egyptian cotton linens and a flat-screen TV with on demand movies. Room Facilities: Tea/Coffee maker, Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Wake up service/Alarm clock, Iron, Bathrobe, Radio, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Slippers, Satellite channels, Carpeted, Flat-screen TV, Tile/Marble floor, Alarm clock, Electric kettle, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Premium Park View Suite with Executive Lounge Access 1 king bed	Show prices
Room Size: 980 ft² A larger suite with views of Hyde Park and access to the Executive Lounge, which includes free breakfast, afternoon tea, complimentary alcoholic and non alcoholic drinks and snacks. Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Iron, Bathrobe, Radio, Desk, Ironing facilities, Sitting area, DVD Player, Toilet, Slippers, Satellite channels, Sofa, Soundproof, Tile/Marble floor, Alarm clock, Dining area, Executive Lounge Access, iPod dock Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Executive King Suite with Lounge Access 1 king bed	Show prices
댴 Private bathroom Room Size: 710 ft² A larger one-bedroom suite with a separate sitting area and access to the Executive Lounge which includes free breakfast, afternoon tea, complimentary alcoholic and non alcoholic drinks and snacks. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Iron, Bathrobe, Radio, Desk, Ironing facilities, Sitting area, Free toiletries, Toilet, Bathroom, Slippers, Satellite channels, Carpeted, Flat-screen TV, Sofa, Soundproof, Tile/Marble floor, Alarm clock, Electric kettle, Executive Lounge Access, iPod dock, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Superior King or Twin Room 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 344 ft² A larger guest room featuring a king, queen or 2 single beds. There is Egyptian cotton linens and a flat-screen TV, with movies on demand and a private bathroom. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Iron, Bathrobe, Radio, Desk, Ironing facilities, Toilet, Bathroom, Slippers, Satellite channels, Carpeted, Flat-screen TV, Tile/Marble floor, Alarm clock, Electric kettle, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Superior One-Bedroom Suite with Executive Lounge Access 1 king bed	Show prices
댴 Private bathroom Room Size: 581 ft² Spacious suite with a separate sitting area and access to the Executive Lounge, which includes free breakfast, afternoon tea, complimentary alcoholic and non-alcoholic drinks and snacks. Room Facilities: Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Iron, Bathrobe, Radio, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Heating, Slippers, Satellite channels, Carpeted, Flat-screen TV, Sofa, Soundproof, Tile/Marble floor, Alarm clock, Electric kettle, Executive Lounge Access, iPod dock, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Family Room (2 Adults + 2 Children) 2 twin beds and 1 full bed	Show prices
This family room features a minibar, tile/marble floor and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Iron, Bathrobe, Desk, Ironing facilities, Toilet, Slippers, Tile/Marble floor, Alarm clock Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Deluxe Double or Twin Room 1 full bed or 2 twin beds	Show prices
댴 Private bathroom Room Size: 280 ft² Spacious room featuring Egyptian cotton linens and a flat-screen TV with on-demand movies. Room Facilities: Tea/Coffee maker, Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Wake up service/Alarm clock, Iron, Bathrobe, Radio, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Slippers, Satellite channels, Carpeted, Flat-screen TV, Tile/Marble floor, Alarm clock, Electric kettle, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Superior Twin or Double Room 1 queen bed	Show prices
댴 Private bathroom Room Size: 344 ft² A more spacious room with Egyptian cotton linen, bathrobes and 32-inch flat-screen TV. Room Facilities: Tea/Coffee maker, Minibar, Shower, Bathtub, Safe, Pay-per-view channels, Telephone, Air conditioning, Wake up service/Alarm clock, Iron, Bathrobe, Radio, Desk, Ironing facilities, Free toiletries, Toilet, Bathroom, Slippers, Satellite channels, Carpeted, Flat-screen TV, Tile/Marble floor, Alarm clock, Electric kettle, Wardrobe/Closet Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children
	Executive Double or Twin Room with Lounge Access 1 twin bed and 1 queen bed	Show prices
Room Size: 280 ft² With Executive Lounge access, free continental breakfast, afternoon tea, evening drinks and snacks. Room Facilities: Minibar, Shower, Safe, Pay-per-view channels, Telephone, Air conditioning, Iron, Bathrobe, Desk, Ironing facilities, CD Player, Toilet, Slippers, Satellite channels, Flat-screen TV, Tile/Marble floor, Alarm clock, Executive Lounge Access Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children

Just booked in London: 111 hotels like Grosvenor House, A JW Marriott Hotel were just booked on our site

5 Reasons to Choose Grosvenor House, A JW Marriott Hotel

Why book with us?

Manage your bookings online

579 independent reviews

The staff speaks English

Booking is safe

An Inside Look at Grosvenor House, A JW Marriott Hotel

Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining, and 24 hour fitness center. The hotel also boasts elegant and expansive meeting and conference facilities.

Area Info – This neighborhood is a great choice for travelers interested in shopping, parks and theater – Check location

Closest Landmarks

Embassy of the United States - London 0.1 miles
Marble Arch 0.3 miles
Selfridges 0.3 miles
Cathedral Church of the Holy Family in Exile 0.3 miles
Bond Street 0.4 miles
Apsley House 0.5 miles
Hyde Park Corner 0.5 miles
The Wallace Collection 0.5 miles
Wigmore Hall 0.5 miles
Oxford Street 0.6 miles

Restaurants & Markets

Store Supermarket 0.3 miles

Closest Airports

London City Airport 8.8 miles
London Heathrow Airport 13.1 miles
London Gatwick Airport 24.5 miles

Shopping Nearby – All Within 500 Yards!

Oxford Street Shopping Street
Popular brands like: Cartier, Hermès, H&M, Zara, Nike

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

JW Steakhouse

Food: Steakhouse

Open for: Breakfast, Brunch, Lunch, Dinner

Menu: À la carte
Park Room

Open for: Lunch, High tea, Cocktail hour

Menu: À la carte

Good to Know Grosvenor House, A JW Marriott Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! All children under 2 years stay free of charge in a crib.

The maximum number of extra beds in a room is 1.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Or, take a look at these appealing alternatives:

Millennium Hotel London Mayfair has a location score of 9
W London Leicester Square has a review score of 8.4

See the 30 best hotels in London, based on 1,435,682 verified hotel reviews on Booking.com.

See all guest reviews for Grosvenor House, A JW Marriott Hotel

Newest Reviews for Grosvenor House, A JW Marriott Hotel

October 17, 2017

Keith
United Kingdom
9.6

“It was to short but fabulous while we stayed”
- • Leisure trip
- • Group of friends
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Nothing
눇Every thing
October 14, 2017

Anonymous
United Kingdom
8.3

“Beautiful hotel but rooms are well overpriced”
- • Leisure trip
- • Group of friends
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Booked a king bed and got a queen bed.
눇Downstairs very modern and excellent bars
October 14, 2017

Anonymous
United Arab Emirates
5.0

“The room is not a 5 star hotel room”
- • Leisure trip
- • Group of friends
- • Superior King or Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
눉The bathroom has bad smell and not clean. The room is too small for thr price paid.
눇The location
October 13, 2017

Syed
United Arab Emirates
9.2

“Excellent stay”
- • Business trip
- • Couple
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
눉The location and staffExcella
눇Over all our stay was goiod. Staff was very cooperative Location was good
October 11, 2017

P
United Arab Emirates
8.8

Excellent
- • Leisure trip
- • Solo traveler
- • Deluxe King or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
눇I always stay here and the location is unbeatable. Rooms and staff are great but not exceptional. Rooms and suites are somewhat spacious and beds are comfy, but amenities are not up to par.
October 7, 2017

Rona
United Kingdom
5.0

“Very expensive,”
- • Solo traveler
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Shower in bath, could not get the main fixed shower to work No extractor fan , No obvious plug for kettle, plugged the kettle which was not very safe, a bit of a hazard, Kettle did not work but was replaced, Wifi was extra charge, Remote control did not work from the bed,
눇Lots of space Classic style Bed was lovely and confer table.
September 25, 2017

Nina
United Kingdom
4.6

“Underwhelming.”
- • Business trip
- • Solo traveler
- • Deluxe King or Twin Room
- • Stayed 1 night
눉When I arrived at 1630 to check in, I was told that my room wasn't ready despite the fact that the booking terms said check in from 1500, and the room had been booked for 12 months. Eventually I was given an upgraded room (Junior Suite), which I got in to just after 1700 ... with half an hour left to get ready for a Black Tie Awards Dinner. The room decor was exceptionally tired, the bath was stained, the top of the shower head thick with dust, the sheets had black marks on them, and the top of the mini-bar cabinet was also stained and marked. In all honesty, I didn't have the time to complain on the night, and so I spoke to the Reception staff on check out. They discounted a bar bill from the previous night for £84 as 'compensation'. I expect a different standard from Marriott and would not be inclined to stay in this hotel again.
눇The public areas were impressive.
September 25, 2017

Mo
United Arab Emirates
8.3

Very Good
- • Leisure trip
- • Solo traveler
- • Deluxe King or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉The facilities such as the elevators need to be serviced properly, I have stayed here twice and both times it has had major issues
September 13, 2017

Hala
Kuwait
5.4

Fair
- • Leisure trip
- • Family with young children
- • Superior King or Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
눉Everything else!!
눇Location
September 3, 2017

Mohamed
Bahrain
Age group: 35 – 44

2 helpful votes
5.0

“Disappointing”
- • Leisure trip
- • Family with young children
- • Superior King or Twin Room
- • Stayed 10 nights
- • Submitted from a mobile device
눉I stayed in this hotel for 10 nights, they never clean the carpet for the whole stay, the towels were smiley, the room is less than 5 stars, I expect more than whan i find in this experience.
눇Atmosphere of the Lobby.
September 3, 2017

Anonymous
Kuwait
5.4

Fair
- • Leisure trip
- • Family with young children
- • Deluxe King or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
눉To whom it may concern: I'm sending this e-mail in where I'm so disappointed with my stay at your hotel. I have stayed here three times before and never experienced any negativeness. Let me start off by saying that I booked a while back and made many requests in which none were implemented. I usually stay at The Berkeley which I wl go back as my stay here was horrible and not to the standards. At first, they have checked me in into a "Handicapped" room in which NO ONE told me about it until I complained and requested to move to another normal room! Ofcourse all rooms were booked so I hd to pay more and stay in a suite for 2 nights with just me and my 10 year old son which is complete nonsense and waste of money! Then then they got my mpved into an executive room which has no slippers .. floor stain 2 days and no one washed it! And at last, I camd in tonight trying to open my door but the key won't work! Went downstairs and what shocked me is that they locked the room because my credit card was declined for tonight's stay! I ofcourse payed for tonigjy and tomorrow being my last night and requested to check the bill which surprise surprise! Added £420 more to the bill by mistake! I went back up the room still didn't work! Then at last the receptionist came up and opened the door. All the above are a shame for a five star hotel! I come to london three times a year for the past 16 years and have never experienced this with Berkeley or any of the hotels I have stayed at! It's very rude what the hotel did to me especially that this was my son's first experience which is a very bad one and he insisted to going to another hotel next time.
August 26, 2017

Anonymous
Saudi Arabia
9.2

Wonderful
- • Business trip
- • Solo traveler
- • Executive King or Twin Room with Lounge Access
- • Stayed 7 nights
- • Submitted from a mobile device
눇Location and service
August 25, 2017

Fahed
Kuwait
Age group: 18 – 24
10

“Unforgotable”
- • Leisure trip
- • Group of friends
- • Superior King or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
눉The dress code in the lobby cafe.
눇Parking my car.
August 25, 2017

Yazid
United States of America
10

Exceptional
- • Leisure trip
- • Group of friends
- • Deluxe King or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
눇Everything
August 15, 2017

Dana
Qatar

2 helpful votes
3.3

“Staying in it was a big mistake”
- • Leisure trip
- • Family with young children
- • Deluxe King or Twin Room
- • Stayed 10 nights
- • Submitted from a mobile device
눉Very poor cleanliness, they don't even change dirty bed sheets even after requesting several times, despite complaining so many times to the manger. Not family friendly due to a lot of obvious prostitution. No free wifi, you have to pay for a slow wifi and to get a faster one you have to pay extra! There is a £15 charge to empty the mini bar!! Everything minor thing requires an extra charge. The service is bad and most of the staff are rude and don't care about the guest's stay. This hotel is very commercial and doesn't seek the guest's comfort. I would not recommend it to anyone!!
눇The location.

Grosvenor House, A JW Marriott Hotel

Stay in the Heart of London – Great location – show map

Most Popular Facilities

Guests Love...

Lock in a great price for your upcoming stay

Availability

5 Reasons to Choose Grosvenor House, A JW Marriott Hotel

Why book with us?

See availability Area Info – This neighborhood is a great choice for travelers interested in shopping, parks and theater – Check location Great location - show map

Closest Landmarks

Most Popular Landmarks

Restaurants & Markets

Closest Airports

Shopping Nearby – All Within 500 Yards!

JW Steakhouse

Park Room

See availability Facilities of Grosvenor House, A JW Marriott Hotel

Most Popular Facilities

Outdoors

Health & Wellness Facilities

Pets

Food & Drink

Internet

Parking

Front Desk Services

Cleaning Services

Business Facilities

General

See availability Good to Know Grosvenor House, A JW Marriott Hotel takes special requests – add in the next step!

Search

Frequently Asked Questions

314 Guests Loved Their Stay

Didn't find the right property?

We found properties like Grosvenor House, A JW Marriott Hotel that other travelers liked:

Still looking? Explore other hotels similar to Grosvenor House, A JW Marriott Hotel

Newest Reviews for Grosvenor House, A JW Marriott Hotel

Keith

Anonymous

Anonymous

Syed

P

Rona

Nina

Mo

Hala

Mohamed

Anonymous

Anonymous

Fahed

Yazid

Dana

The Best of London Click here to see more properties near popular landmarks in London

Landmarks

Parks

Popular Areas

Shopping Areas

Stadiums or Arenas

Theaters

Airports

Subway/Metro Stations

Train Stations

Verified reviews from real guests.

How does it work?

It starts with a booking

Followed by a trip

And finally, a review

Save up to 50% in London!

Your sign-up was successful

Enter your email address and we'll resend your confirmation

We've resent your requested confirmations to

Sorry, we were unable to resend your requested confirmations

Enter your email address and we'll resend your confirmation

We've resent your requested confirmations to

Sorry, we were unable to resend your requested confirmations

Two Factor Authentication

Area Info – This neighborhood is a great choice for travelers interested in shopping, parks and theater – Check location

Facilities of Grosvenor House, A JW Marriott Hotel

Good to Know Grosvenor House, A JW Marriott Hotel takes special requests – add in the next step!