Name: Ham Yard Hotel, Firmdale Hotels
Address: One Ham Yard, Westminster Borough, London, W1D 7DT, United Kingdom, One Ham Yard, Greater London, W1D 7DT, UK
Price range: Prices for upcoming dates start at £420 per night (We Price Match)
Rating: 9.5

Info & prices
Facilities
House rules
Guest reviews (320)

Hotel Ham Yard Hotel, Firmdale Hotels

Airport shuttle. Airport shuttle available – additional charges may apply. You can request this in the next step.

This neighbourhood is a great choice for travellers interested in shopping, parks and city walks – Check location One Ham Yard, Westminster Borough, London, W1D 7DT, United Kingdom – This neighbourhood is a great choice for travellers interested in shopping, parks and city walks – Check location – Metro access

*8.5* Prince Edward Theatre: only 5 minutes away! (400 yards on foot)

*8.7* Piccadilly Circus: only 2 minutes away! (150 yards on foot)

*9.3* Leicester Square Underground Station: only 6 minutes away! (500 yards on foot)

Piccadilly Circus Tube Station: only 2 minutes away! (150 yards on foot)

*8.8* Royal Academy of Arts: only 6 minutes away! (550 yards on foot)

*8.4* Criterion Theatre: only 3 minutes away! (200 yards on foot)

*8.9* Her Majesty's Theatre: only 4 minutes away! (300 yards on foot)

*8.7* Palace Theatre: only 5 minutes away! (450 yards on foot)

*8.9* Piccadilly Theatre: only 1 minute away! (100 yards on foot)

*8.5* Prince Of Wales Theatre: only 3 minutes away! (250 yards on foot)

*8.7* Queen's Theatre: only 2 minutes away! (200 yards on foot)

*8.2* Savile Row: only 6 minutes away! (450 yards on foot)

*8.7* Hamleys Toy Store: only 6 minutes away! (450 yards on foot)

*8.7* Carnaby Street: only 5 minutes away! (400 yards on foot)

*8.6* Shaftesbury Avenue: only 3 minutes away! (250 yards on foot)

*8.3* Wardour Street: only 5 minutes away! (350 yards on foot)

Ronnie Scott's Jazz Club: only 5 minutes away! (350 yards on foot)

*8.7* Liberty of London Department Store: only 6 minutes away! (550 yards on foot)

*8.1* Odeon Cinema Leicester Square: only 5 minutes away! (400 yards on foot)

*8.3* Garrick Theatre: only 6 minutes away! (550 yards on foot)

Lock in a great price for Ham Yard Hotel, Firmdale Hotels - rated 9.5 by recent guests.

to get started.

Location nr Piccalilly. Modern and clean hotel. Night Manager was helpful.

Robert, United Kingdom

The casting solution to watch your own media was excellent 👍🏼😃 worked just like at home!! No hassle, no codes, no nonsense ... just worked brilliantly 😃 best mini bar in the world ever! ...maybe a few more beers to be added! Cosy room with deep bath 😃

Daniel, Denmark

The personal touches for example. Warm welcome on arrival. Welcome back hand written card in the room with a small box of luxury chocolates. Looked after by professional staff striving for perfection. A breakfast menu with a difference eg porridge with fresh coconut. Excellent location for shops, theatre, bus, tube etc. Cant wait to return

Kim-marie, Guernsey

Pots of leaf tea were excellent. The attention to detail by staff at breakfast was excellent, for example, soft or other ways of doing the eggs.

Nicholas, Australia

Design , Room Decor , Room Sizes. Everything flows really well. Restaurant , Bar , Breakfast Room all perfect!

Patrick, United Kingdom

Centrally located in a gorgeous courtyard, staff and facilities are super luxurious and I absolutely love the design of the hotel!

Nimi, United Kingdom

The staff were extremely friendly and pleasant. They were very welcoming and it was nice to see how proud they were to be working with Mrs. & Mr. Kemp! The hotel decor is beautiful, warm and inviting.

Joseph, Ireland

Staff were extremely helpful and friendly. Room was very comfortable. Loved the design of the whole hotel.

Alexandra, United Kingdom

A fantastic hotel. Friendly and welcoming reception. Beautiful suit / appartment which was a great surprise as an up graded room. Breakfast amazing. The best egg royal we have ever eaten. Would recommend this hotel to anyone.

Peter, United Kingdom

The setting of the hotel, tucked away in a quiet corner of the Hussle & bussle of London

Peter, United Kingdom

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9.7

Excellent location!
On-site restaurant
Great neighbourhood
Room sizes
Room sizes
Room sizes
Room sizes
Very comfy beds
Very comfy beds
Very comfy beds
Room sizes
Room sizes
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Views from the property
Very comfy beds
Very comfy beds
Very clean bathrooms
Room sizes
Room sizes
On-site restaurant
On-site restaurant
On-site restaurant
On-site restaurant
On-site restaurant
On-site restaurant
On-site restaurant
On-site restaurant
On-site restaurant
Views from the property
Great neighbourhood
Views from the property
Views from the property
Great neighbourhood

What guests loved the most:
“Location nr Piccalilly. Modern and clean hotel. Night Manager was helpful.”

Robert United Kingdom
“The casting solution to watch your own media was excellent 👍🏼😃 worked just like at home!! No hassle, no codes, no nonsense ... just worked brilliantly 😃 best mini bar in the world ever! ”

Daniel Denmark
“The personal touches for example. Warm welcome on arrival. Welcome back hand written card in the room with a small box of luxury chocolates. ”

Kim-marie Guernsey
“Pots of leaf tea were excellent. The attention to detail by staff at breakfast was excellent, for example, soft or other ways of doing the eggs.”

Nicholas Australia
“Design , Room Decor , Room Sizes. Everything flows really well. Restaurant , Bar , Breakfast Room all perfect!”

Patrick United Kingdom
“Centrally located in a gorgeous courtyard, staff and facilities are super luxurious and I absolutely love the design of the hotel!”

Nimi United Kingdom
“The staff were extremely friendly and pleasant. They were very welcoming and it was nice to see how proud they were to be working with Mrs. & Mr. Kemp! ”

Joseph Ireland
“Staff were extremely helpful and friendly. Room was very comfortable. Loved the design of the whole hotel.”

Alexandra United Kingdom
“A fantastic hotel. Friendly and welcoming reception. Beautiful suit / appartment which was a great surprise as an up graded room. Breakfast amazing. The best egg royal we have ever eaten. ”

Peter United Kingdom
“The setting of the hotel, tucked away in a quiet corner of the Hussle & bussle of London”

Peter United Kingdom

Stay in the heart of London –

Offering a restaurant, bar and fitness centre, Ham Yard Hotel is located in London, just 3 minutes' walk from Piccadilly Circus. It also has a garden, terrace and sauna, and massages can be arranged on site at an extra cost. Free WiFi access is available throughout.

All the rooms come with air conditioning, a minibar and iPod-docking station. They also have an en suite bathroom with bathrobes, slippers and bathtub or shower and some rooms also offer a balcony or a terrace.

At Ham Yard Hotel you will find a 24-hour front desk, valet parking and concierge service. Other facilities include luggage storage, room service, breakfast in the room or packed lunches. There are also shops on site and meeting facilities including a theater that can be hired for private events.

The closest Tube Stations are Piccadilly Circus and Leicester Square, less than 10 minutes' walk away. Traffalgar Square is 10 minutes' walk away, while Buckingham Palace, Big Ben and Westminster are 20 minutes' walk away.

Westminster Borough is a great choice for travellers interested in shopping, parks and city walks.

This is our guests' favourite part of London, according to independent reviews. This area is also great for shopping, with popular brands nearby: Apple, H&M, Zara, Burberry, Cartier.

This property also has one of the best-rated locations in London! Guests are happier about it compared to other properties in the area.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

This property is also rated for the best value in London! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Ham Yard Hotel, Firmdale Hotels has been welcoming Booking.com guests since 23 Apr 2014.

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Brilliant!

Most popular facilities

Free WiFi

Parking

Family rooms

Spa and wellness centre

Airport shuttle

Non-smoking rooms

Bar

Good for couples - they rate the facilities 9.7 for two-person stays.

Currency exchange: Need local currency? This property offers currency exchange on site.

Guests love...

“great staff”
20 related reviews

“fantastic hotel”
12 related reviews

“perfect location”
10 related reviews

“boutique style”

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Full English/Irish

Free WiFi
Guests consistently rate the WiFi as excellent

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Ham Yard Hotel, Firmdale Hotels?

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Adults

Children

Just booked in London 9 properties like Ham Yard Hotel, Firmdale Hotels were just booked in the last 15 minutes on our site

An inside look at Ham Yard Hotel, Firmdale Hotels

In the midst of Soho and moments from Mayfair, Ham Yard Hotel has an urban village feel. The hotel revolves around a tree-filled terrace. Apart from bedrooms there are 13 independent stores and a restaurant and bar with outdoor dining.

Hotel surroundings – This neighbourhood is a great choice for travellers interested in shopping, parks and city walks – Check location Guests loved walking around the neighbourhood!

Closest landmarks

Piccadilly Theatre
0 miles
Piccadilly Circus
0.1 miles
Brewer Street Car Park
0.1 miles
Piccadilly Circus Tube Station
0.1 miles
Queen's Theatre
0.1 miles
Criterion Theatre
0.1 miles
Berwick Street Market
0.1 miles
Shaftesbury Avenue
0.1 miles
Prince Of Wales Theatre
0.1 miles
Prince of Wales Theatre
0.1 miles

Restaurants and markets

Whole Foods Supermarket
0.2 miles
Covent Garden Market Market
0.6 miles

Natural beauty

Thames River River
0.7 miles

Closest airports

London City Airport
7.9 miles
London Heathrow Airport
13.9 miles
Gatwick Airport
24.4 miles

Shopping nearby – all within 500m!

Regent Street Luxury High street
Popular brands like: Apple, H&M, Zara, Burberry
Carnaby Street Boutique
Popular brands like: Nike
Fortnum & Mason Luxury
Hamleys Department store
Old Bond Street Luxury High street
Popular brands like: Gucci, Tiffany & Co, Prada
New Bond Street Luxury High street
Popular brands like: Cartier, Ralph Lauren
Liberty Luxury Department store
Popular brands like: Gucci

What travellers love about this location

“Centrally located in a gorgeous courtyard, staff and facilities are super luxurious and I absolutely love the design of the hotel! ”

Nimi

United Kingdom

“Amazing Hotel. Good staff. Top location.”

László

Hungary

“Loved the style and character of the place, it stands out from the usual quite bland 5 star hotels. It feels more like a luxurious home with lovely resident onl...”

Sarah

Australia

9.1

Are you missing any information about this area?

Brilliant!

1 restaurant on site

Ham Yard Restaurant

Cuisine: International

4 reasons to choose Ham Yard Hotel, Firmdale Hotels

Why book with us

Manage your bookings online

They speak 8 languages

Booking is safe

House rules Ham Yard Hotel, Firmdale Hotels takes special requests - add in the next step!

Check-in

From 15:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children are welcome

0 - 2 years	Can use a cot upon request	FREE
0 - 2 years	Can use an extra bed upon request	£78 per child, per night
3+ years	Can use an extra bed upon request	£78 per person, per night

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

Pets

Pets are not allowed.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Ham Yard Hotel, Firmdale Hotels accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please inform Ham Yard Hotel, Firmdale Hotels in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The casting solution to watch your own media was excellent 👍🏼😃 worked just like at home!! No hassle, no codes, no nonsense ... just worked brilliantly 😃 best mini bar in the world ever! ...maybe a few more beers to be added! Cosy room with deep bath 😃”

Daniel

Denmark

“The personal touches for example. Warm welcome on arrival. Welcome back hand written card in the room with a small box of luxury chocolates. Looked after by professional staff striving for perfection. A breakfast menu with a difference eg porridge with fresh coconut. Excellent location for shops, theatre, bus, tube etc. Cant wait to return”

Kim-marie

Guernsey

“The staff were extremely friendly and pleasant. They were very welcoming and it was nice to see how proud they were to be working with Mrs. & Mr. Kemp! The hotel decor is beautiful, warm and inviting.”

Joseph

Ireland

“A fantastic hotel. Friendly and welcoming reception. Beautiful suit / appartment which was a great surprise as an up graded room. Breakfast amazing. The best egg royal we have ever eaten. Would recommend this hotel to anyone.”

Peter

Sleeps	Room type
	Deluxe Room 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom This twin/double room has a minibar, air conditioning and en suite bathroom with free toiletries, bathrobes and slippers. This room can accommodate one extra bed at an extra charge. Please request that by using the Special Request Box when booking or contact the property using the contact details on the booking confirmation. Room facilities: • Minibar • Shower • Bath • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Carpeted • Laptop safe • Flat-screen TV • Sofa • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Bidet • City view • Towels • Linen Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Suite with Balcony Bedroom 1: 1 large double bed Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This suite with balcony features a minibar, air conditioning, and en suite bathroom with free toiletries, bathrobes and slippers. This room can accommodate one extra bed at an extra charge. Please request that by using the Special Request Box when booking or contact the property using the contact details on the booking confirmation. Room facilities: • Minibar • Shower • Bath • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Radio • Desk • Seating Area • Free toiletries • DVD Player • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Carpeted • Laptop safe • Flat-screen TV • Sofa • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Bidet • Additional bathroom • City view • Towels • Linen • Dining table Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Deluxe Junior Suite 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom This suite has a seating area, sofa and minibar. This room can accommodate one extra bed at an extra charge. Please request that by using the Special Request Box when booking or contact the property using the contact details on the booking confirmation. Room facilities: • Minibar • Shower • Bath • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Carpeted • Interconnected room(s) available • Laptop safe • Flat-screen TV • Sofa • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Bidet • City view • Towels • Linen Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Superior Room 1 double bed	Show prices
Start of dialog content 댴 Private bathroom This double room features an en suite bathroom with bathrobes and slippers and air conditioning. Please note that this room cannot accommodate any extra bed. Room facilities: • Minibar • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Bath or Shower • Carpeted • Laptop safe • Flat-screen TV • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Towels • Linen Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Luxury Junior Suite 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom This suite features an en suite bathroom with bathrobes and slippers, sofa and minibar. This room can accommodate one extra bed at an extra charge. Please request that by using the Special Request Box when booking or contact the property using the contact details on the booking confirmation. Room facilities: • Minibar • Shower • Bath • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Carpeted • Interconnected room(s) available • Laptop safe • Flat-screen TV • Sofa • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Bidet • City view • Towels • Linen Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
× 5	Suite with Terrace Bedroom 1: 1 large double bed Living room: 1 sofa bed Bedroom 3: 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom This suite with terrace features an en suite bathroom with bathrobes and slippers, air conditioning and a minibar. This room can accommodate one extra bed at an extra charge. Please request that by using the Special Request Box when booking or contact the property using the contact details on the booking confirmation. Room facilities: • Minibar • Shower • Bath • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Refrigerator • Desk • Seating Area • Free toiletries • Toilet • Microwave • Dishwasher • Private bathroom • Heating • Slippers • Satellite Channels • Kitchen • Carpeted • Laptop safe • Flat-screen TV • Sofa • Wake-up service • Dining area • Electric kettle • iPod dock • Kitchenware • Wardrobe or closet • Oven • Stovetop • Toaster • Bidet • Additional bathroom • City view • Terrace • Towels • Linen • Dining table Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Luxury Room 1 double bed or 2 single beds	Show prices
Start of dialog content 댴 Private bathroom This double/twin room has an en suite bathroom with bathrobes and slippers, air conditioning and a minibar. Please note that this room cannot accommodate any extra bed. Room facilities: • Shower • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Desk • Free toiletries • Private bathroom • Heating • Satellite Channels • Carpeted • Laptop safe • Flat-screen TV • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Towels • Linen Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	One-Bedroom Suite Bedroom 1: 1 large double bed Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This suite with kitchen features a minibar, air-conditioning, and an en-suite bathroom with free toiletries, bathrobes and slippers. This room can accommodate one extra bed for a surcharge. Please request that by using the Special Request Box when booking or contact the property using the contact details on the booking. Room facilities: • Minibar • Shower • Bath • Telephone • Air conditioning • Hairdryer • Bathrobe • Radio • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Carpeted • Laptop safe • Flat-screen TV • Sofa • Wake-up service • Electric kettle • iPod dock • Wardrobe or closet • Towels • Linen Free WiFi! Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content

Hotel Ham Yard Hotel, Firmdale Hotels

Ham Yard Hotel, Firmdale Hotels 5-star hotel

Stay in the heart of London – Excellent location - show map

Most popular facilities

Guests love...

Availability

See availability Hotel surroundings – This neighbourhood is a great choice for travellers interested in shopping, parks and city walks – Check location Excellent location - show map Guests loved walking around the neighbourhood!

Closest landmarks

Restaurants and markets

Natural beauty

Closest airports

Shopping nearby – all within 500m!

Most popular landmarks

What travellers love about this location

Ham Yard Restaurant

4 reasons to choose Ham Yard Hotel, Firmdale Hotels

Why book with us

See availability Facilities of Ham Yard Hotel, Firmdale Hotels Great facilities! Review score, 9.6

Most popular facilities

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Pets

Accessibility

Activities

Food & Drink

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Parking

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Entertainment and family services

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See availability House rules Ham Yard Hotel, Firmdale Hotels takes special requests - add in the next step!

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Ham Yard Hotel, Firmdale Hotels

Stay in the heart of London –

Hotel surroundings – This neighbourhood is a great choice for travellers interested in shopping, parks and city walks – Check location Guests loved walking around the neighbourhood!

Facilities of Ham Yard Hotel, Firmdale Hotels Great facilities! Review score, 9.6

House rules Ham Yard Hotel, Firmdale Hotels takes special requests - add in the next step!