Name: Hallmark Hotel The Queen, Chester
Address: City Road, Chester, CH1 3AH, United Kingdom, City Road, Cheshire, CH1 3AH, UK
Price range: Prices for upcoming dates start at $80 per night (We Price Match)
Rating: 8.4

Room Info & Price
Facilities
House Rules
The Fine Print
Guest Reviews (3,441)

Hallmark Hotel The Queen, Chester

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

City Road, Chester, CH1 3AH, United Kingdom –

Chester Train Station: only 2 minutes away! (400 feet by foot)

Traveler photo of Chester

July 14, 2016

Lock in a great price for Hallmark Hotel The Queen, Chester – rated 8.4 by recent guests!

to get started.

The breakfast was quite nice despite most options being unavailable and our table having not been cleaned properly.

David, United Kingdom

Beautiful building....steeped in history. Gorgeous! Will definitely stay again. The staff were lovely. Perfect location the train station is across the road.

Laurie, United Kingdom

Great location, lovely hotel with lots of character

Cathy, United Kingdom

When I pulled up and saw it opposite the train station my immediate reaction was negative. When I walked in and then got to my room to say I was impressed is an understatement. Fantastic place.

Carl, United Kingdom

The hotel was clean, well serviced, spacious, and the staff were very efficient. We stayed in a three person room and while we're not the smallest of people, we found plenty of space for all our things.

John, United Kingdom

I had a great room, Lilly Langtree suite, which was huge, comfortable and clean. Perfect location if you're travelling to Chester by train. Staff were very friendly and welcoming. Nothing was too much trouble.

Robert, United Kingdom

The room was a decent size, and clean. The bed was big, and very comfortable.

Cc, United Kingdom

Loved the situation, the building and decor, the staff, the cocktails and the ability to not have our room cleaned and restocked for ecological reasons.

Margaret, United Kingdom

The staff were lovely and friendly, the hotel looked amazing! Very interesting decor :)

G, United Kingdom

Nice, clean room with plenty of space. Having used my unique link I really hope that Booking.com honour their offer of putting £35 back on my credit card now that I've checked out.

Chris, United Kingdom

8.8

Great location!
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What guests loved the most:
“The breakfast was quite nice despite most options being unavailable and our table having not been cleaned properly.”

David United Kingdom
“Beautiful building....steeped in history. Gorgeous! Will definitely stay again. The staff were lovely. Perfect location the train station is across the road. ”

Laurie United Kingdom
“Great location, lovely hotel with lots of character”

Cathy United Kingdom
“When I pulled up and saw it opposite the train station my immediate reaction was negative. When I walked in and then got to my room to say I was impressed is an understatement. Fantastic place.”

Carl United Kingdom
“The hotel was clean, well serviced, spacious, and the staff were very efficient. ”

John United Kingdom
“I had a great room, Lilly Langtree suite, which was huge, comfortable and clean. Perfect location if you're travelling to Chester by train. Staff were very friendly and welcoming. ”

Robert United Kingdom
“The room was a decent size, and clean. The bed was big, and very comfortable.”

Cc United Kingdom
“Loved the situation, the building and decor, the staff, the cocktails and the ability to not have our room cleaned and restocked for ecological reasons.”

Margaret United Kingdom
“The staff were lovely and friendly, the hotel looked amazing! Very interesting decor :)”

G United Kingdom
“Nice, clean room with plenty of space. Having used my unique link I really hope that Booking.com honour their offer of putting £35 back on my credit card now that I've checked out.”

Chris United Kingdom

One of our top picks in Chester.Opposite Chester Station, the Hallmark Hotel Chester The Queen first opened in 1860, and offers grand Victorian style and free WiFi. The city center is nearby.

All rooms at Hallmark Hotel Chester The Queen have satellite TV and 24-hour room service. Some rooms have a sumptuous four-poster bed.

Jubilee Restaurant overlooks 2 Italian terraces and a sculpture garden. Albert Lounge and The Waiting Room Bar offer informal dining.

Hallmark Hotel Chester The Queen has won the Cheshire Large Hotel of the Year Award 2010.

This is our guests' favorite part of Chester, according to independent reviews.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

We speak your language!

Hallmark Hotel The Queen, Chester has been welcoming Booking.com guests since Aug 1, 2005
Hotel Chain: Hallmark Hotels

Missing some information?

Brilliant!

Most Popular Facilities

Parking

Pet friendly

Free WiFi

Family rooms

Restaurant

Fitness center

Bar

Good for couples – they rated the facilities 8.3 for two-person stays.

Guests Love...

“friendly staff”
297 related reviews

“comfy bed”
218 related reviews

“great breakfast”
181 related reviews

“boutique style”

Located in guests' favorite area of Chester, this hotel has an excellent location score of 8.8.

Breakfast Info

Full English/Irish

Free WiFi
Guests consistently rate the WiFi as excellent

Private parking at hotel

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Just booked in Chester: 12 hotels like Hallmark Hotel The Queen, Chester were just booked on our site

5 Reasons to Choose Hallmark Hotel The Queen, Chester

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Chester

Hotel surroundings – Guests loved walking around the neighborhood!

Closest Landmarks

Chester Train Station
0.1 miles
Chester Cathedral
0.5 miles
Guildhall, Chester
0.8 miles
Grosvenor Museum
0.8 miles
University of Chester
0.8 miles
Chester Racecourse
0.9 miles
Chester Castle
0.9 miles
Countess of Chester Hospital
1.1 miles
Chester Zoo
2.2 miles
Delamere Forest
5.2 miles

Restaurants & Markets

Siam Thai and Teppanyaki Restaurant Restaurant
0.2 miles
Waitrose Supermarket
0.5 miles
La Fattoria Restaurant
0.9 miles

Closest Airports

Liverpool John Lennon Airport
9.8 miles
Manchester Airport
27.6 miles

What Travelers Love About This Location

“Great location, lovely food great staff”

Claire

United Kingdom

“Everything was nice. Bathroom was a bit dated and in need of repair but clean and working. Price for location was good. Just a bit tatty.”

Olivia

United Kingdom

8.3

“Great location. Just opposite the railway station and only a short walk from the city centre. A nice room with a comfortable bed and a decent sized bath. ...”

Paul

United Kingdom

8.3

Are you missing any information about this area?

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1 Restaurant On Site

Kings' Grill

Food: British

Open for: Dinner

Menu: À la carte

House Rules Hallmark Hotel The Queen, Chester takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 2 years

Can use an existing bed

FREE

The maximum number of children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

No cribs are available

No extra beds are available

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Hallmark Hotel The Queen, Chester accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Car Parking is now GBP 10 Monday to Thursday and GBP 15 Friday to Sunday per 24 hours.

The dinner supplement is not available on New Year's Eve.

“When I pulled up and saw it opposite the train station my immediate reaction was negative. When I walked in and then got to my room to say I was impressed is an understatement. Fantastic place.”

Carl

“The hotel was clean, well serviced, spacious, and the staff were very efficient. We stayed in a three person room and while we're not the smallest of people, we found plenty of space for all our things.”

John

“I had a great room, Lilly Langtree suite, which was huge, comfortable and clean. Perfect location if you're travelling to Chester by train. Staff were very friendly and welcoming. Nothing was too much trouble.”

Robert

“Nice, clean room with plenty of space. Having used my unique link I really hope that Booking.com honour their offer of putting £35 back on my credit card now that I've checked out.”

Chris

See all guest reviews for Hallmark Hotel The Queen, Chester

Newest Reviews for Hallmark Hotel The Queen, Chester

Reviewed: November 18, 2018

David
United Kingdom
4.2

Disappointing
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Our air conditioning made a horrible sound all though the night and when raised with staff in the morning, I was chastised for not having contacted reception. I was also insulted by a member of staff who deemed my partner too attractive to be with me. Would not recommend or visit again.
The breakfast was quite nice despite most options being unavailable and our table having not been cleaned properly.

Stayed in November 2018
Reviewed: November 18, 2018

Laurie
United Kingdom
Age group: 25 – 34
10

“Loved it!!!”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful building....steeped in history. Gorgeous! Will definitely stay again. The staff were lovely. Perfect location the train station is across the road.

Stayed in November 2018
Reviewed: November 17, 2018

Mayra
United Kingdom
Age group: 25 – 34
7.5

Good
- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
No enough toyletries supplied such as towels shampoo or hand soup

Stayed in November 2018
Reviewed: November 17, 2018

Leah
United Kingdom
5.0

“Average”
- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room cleanliness poor, mirrors etc layered with dust, finger marks on towel railings, pillows left on floor after housekeeping, empty bottles left, mould on windows, shower pressure poor, toilet stained. Overall poor experience but I’d like to address that the receptionist moved us to a room that was a little cleaner after I complained.
Rooms nicely decorated, staff pleasant.

Stayed in November 2018
Reviewed: November 16, 2018

Cathy
United Kingdom
9.2

Awesome
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bar prices
Great location, lovely hotel with lots of character

Stayed in November 2018
Reviewed: November 16, 2018

Carl
United Kingdom
9.6

“Perfect location and kip.”
- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
When I pulled up and saw it opposite the train station my immediate reaction was negative. When I walked in and then got to my room to say I was impressed is an understatement. Fantastic place.

Stayed in November 2018
Reviewed: November 15, 2018

John
United Kingdom
8.8

“Excellent hotel well situated in the centre of town, across the road for travel links, recommended.”
- • Business trip
- • Group of friends
- • Family Room
- • Stayed 2 nights
Prices were unbelievably high, I should quantify that by saying that we were at a convention at the hotel, and they knew they had a captive audience. That said, just because you have a captive audience doesn't mean you should take advantage of that.
The hotel was clean, well serviced, spacious, and the staff were very efficient. We stayed in a three person room and while we're not the smallest of people, we found plenty of space for all our things.

Stayed in October 2018
Reviewed: November 15, 2018

Andrew
United Kingdom

1 helpful vote
7.5

“the blood issue on pillow un did all the good things we experienced here”
- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
Lights didn't work on my side of bed, wife's pillow had someone else's blood on it, which is totally unacceptable for a romm costing over £160 per night

Stayed in November 2018
Reviewed: November 15, 2018

Robert
United Kingdom
10

“Perfect place for a business meeting.”
- • Business trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
The huge room! Breakfast and the location.
I had a great room, Lilly Langtree suite, which was huge, comfortable and clean. Perfect location if you're travelling to Chester by train. Staff were very friendly and welcoming. Nothing was too much trouble.

Stayed in November 2018
Reviewed: November 15, 2018

Cc
United Kingdom
10

“My stay on the FantasyCon weekend was great. Staff were gracious, helpful and patient. Outstanding.”
- • Business trip
- • Solo traveler
- • Family Room
- • Stayed 2 nights
I didn't find the hot/cold for the shower that easy to figure out. Maybe I was being dim.
The room was a decent size, and clean. The bed was big, and very comfortable.

Stayed in October 2018
Reviewed: November 15, 2018

Liz
United Kingdom
7.5

Good
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The standard double was tight... I have stayed in a large room on an upper floor previously and if I’d have known how small the ground floor rooms were I would have upgraded.
The position is great and breakfast good quality

Stayed in November 2018
Reviewed: November 15, 2018

John
Ireland
7.9

“we had a great time”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
the room was too hot
very nice

Stayed in October 2018
Reviewed: November 14, 2018

Mr
United Kingdom
10

“Comfortable. Homely and relaxfull”
- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Leaving 😕
All of our stay from booking in to leaving 😊

Stayed in November 2018
Reviewed: November 14, 2018

Anonymous
United Kingdom
10

“We had an excellent stay. Staff were very friendly. Good location”
- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
When I ask reception for a bucket of ice they told me I would get charged £10. This was not stated in the welcome book in the room.
We were up graded to the kings suite which was much better after having a problem with our first room.x

Stayed in November 2018
Reviewed: November 14, 2018

Graham
Ireland
6.3

“Quick stay en route to Holyhead”
- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
I was travelling to Holyhead after a game in Manchester. I walked outside and seen the hotel and decided to make a booking as I was quite tired. I made the booking literally outside and walked into the hotel just after midnight. I told the gentleman on the desk I had made a booking. He said without even even checking that I had not made a booking for that night and it was tomorrow that I had made a mistake booking the wrong night as it was after 12. It turns out he was wrong when he actually checked the the computer after I showed him my booking reference. I thought he was quite rude and not very welcoming. No change either for booking. Mold behind taps in shower.
Right beside train station.

Stayed in October 2018

Sleeps	Room Type
	Executive Double Room 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Large rooms with free Wi-Fi and a sitting area, some rooms overlooking the terrace gardens. This room cannot accommodate an extra bed. Room Facilities: • Tea/Coffee maker • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Wake up service/Alarm clock • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Sofa • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room 1 full bed	Show prices
Start of dialog content 댴 Private bathroom With city views and free Wi-Fi, this room has tea/coffee-making facilities and a private bathroom with a bathtub and a shower. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Wake-up service • Electric kettle • Wardrobe or closet • City view • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom With free Wi-Fi, this room has tea/coffee-making facilities and a private bathroom with a bathtub and a shower. Room Facilities: • Tea/Coffee maker • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Wake up service/Alarm clock • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Superior Double Room 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Individually designed themed rooms with free Wi-Fi, satellite TV, CD and iPod players, luxury bathroom featuring a rain shower, and 24-hour deluxe room service. This room cannot accommodate an extra bed. Room Facilities: • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Family Room 1 full bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This family room has a seating area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Single Room 1 twin bed	Show prices
Start of dialog content 댴 Private bathroom This single room features a seating area and satellite TV Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom This twin room has a seating area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	King Suite 1 full bed	Show prices
Start of dialog content 댴 Private bathroom This suite features a sitting area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Hallmark Hotel The Queen, Chester

Hallmark Hotel The Queen, Chester This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

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5 Reasons to Choose Hallmark Hotel The Queen, Chester

Why book with us?

See availability Hotel surroundings – Great location - show map Guests loved walking around the neighborhood!

Closest Landmarks

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Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

Kings' Grill

See availability Facilities of Hallmark Hotel The Queen, Chester Great facilities! Review score, 8.3

Most Popular Facilities

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Parking

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Hallmark Hotel The Queen, Chester

Hotel surroundings – Guests loved walking around the neighborhood!

Facilities of Hallmark Hotel The Queen, Chester Great facilities! Review score, 8.3

House Rules Hallmark Hotel The Queen, Chester takes special requests – add in the next step!