Name: Hallmark Hotel The Queen, Chester
Address: City Road, Chester, CH1 3AH, United Kingdom, City Road, Cheshire, CH1 3AH, UK
Price range: Prices for upcoming dates start at $102 per night (We Price Match)
Rating: 8.4

Room Info & Price
Facilities
House Rules
The Fine Print
Guest Reviews (3,561)

Hallmark Hotel The Queen, Chester

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

City Road, Chester, CH1 3AH, United Kingdom –

Chester Train Station: only 2 minutes away! (400 feet by foot)

Traveler photo of Chester

July 14, 2016

Lock in a great price for Hallmark Hotel The Queen, Chester – rated 8.4 by recent guests!

to get started.

Great location with excellent staff always willing to help

Chris, United Kingdom

We had a really lovely stay here. I know the area very well so it was a good location for us to get from the station to the hotel. They had our room prepared 2 hours early and the facilities we're great. Thank you.

Zhaania, United Kingdom

The outside of the hotel and entryway and hallways are beautiful and very grand. Also location was okay.

Joy, United States of America

Superb breakfast something for everyone and friendly caring staff I am disabled and nothing was too much bother.

Dawn, United Kingdom

Good location, clean warm rooms and a great breakfast.

Stuart, United Kingdom

Lovely room in a classic old hotel across from the train station. Helpful staff and lovely pub rooms. Location only a few blocks from the town walls and the river (with restaurants). Our room was fine and bathroom excellent. Comfortable bed and good breakfast.

Catherine, United States of America

Good location for the centre. Short drive to the zoo. Bedroom was nice-good decor, nice bathroom, good space. Characteristic hotel, walkways are in keeping with history, nice garden area to look out on. We particularly liked having music played whilst eating dinner - live pianist, and mellow singing at breakfast.

Helen, United Kingdom

Great location with great atmosphere and well designed

Mark, United Arab Emirates

No help at front desk with luggage until we couldn't find our rooms and became very upset. Parking is an extra fee and front desk had no idea if lots were full or not.

Cristal, United States of America

A new addition to the Queen was the King. Everything is new and clean.

Ericeb75, United States of America

8.8

Great location!
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What guests loved the most:
“Great location with excellent staff always willing to help”

Chris United Kingdom
“We had a really lovely stay here. I know the area very well so it was a good location for us to get from the station to the hotel. ”

Zhaania United Kingdom
“The outside of the hotel and entryway and hallways are beautiful and very grand. Also location was okay.”

Joy United States of America
“Superb breakfast something for everyone and friendly caring staff I am disabled and nothing was too much bother.”

Dawn United Kingdom
“Good location, clean warm rooms and a great breakfast.”

Stuart United Kingdom
“Lovely room in a classic old hotel across from the train station. Helpful staff and lovely pub rooms. Location only a few blocks from the town walls and the river (with restaurants). ”

Catherine United States of America
“Good location for the centre. Short drive to the zoo. Bedroom was nice-good decor, nice bathroom, good space. ”

Helen United Kingdom
“Great location with great atmosphere and well designed”

Mark United Arab Emirates
“No help at front desk with luggage until we couldn't find our rooms and became very upset. Parking is an extra fee and front desk had no idea if lots were full or not.”

Cristal United States of America
“A new addition to the Queen was the King. Everything is new and clean.”

Ericeb75 United States of America

One of our top picks in Chester.Opposite Chester Station, the Hallmark Hotel Chester The Queen first opened in 1860, and offers grand Victorian style and free WiFi. The city center is nearby.

All rooms at Hallmark Hotel Chester The Queen have satellite TV and 24-hour room service. Some rooms have a sumptuous four-poster bed.

Jubilee Restaurant overlooks 2 Italian terraces and a sculpture garden. Albert Lounge and The Waiting Room Bar offer informal dining.

Hallmark Hotel Chester The Queen has won the Cheshire Large Hotel of the Year Award 2010.

This is our guests' favorite part of Chester, according to independent reviews.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

We speak your language!

Hallmark Hotel The Queen, Chester has been welcoming Booking.com guests since Aug 1, 2005
Hotel Chain: Hallmark Hotels

Missing some information?

Brilliant!

Most Popular Facilities

Parking

Pet friendly

Free WiFi

Family rooms

Restaurant

Fitness center

Bar

Good for couples – they rated the facilities 8.3 for two-person stays.

Guests Love...

“friendly staff”
305 related reviews

“clean room”
235 related reviews

“comfy bed”
227 related reviews

“boutique style”

Located in the best-rated area in Chester, this hotel has an excellent location score of 8.8

Breakfast Info

Full English/Irish

Free WiFi
Guests consistently rate the WiFi as excellent

Private parking at the hotel

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Just booked in Chester 11 hotels like Hallmark Hotel The Queen, Chester were just booked on our site

5 Reasons to Choose Hallmark Hotel The Queen, Chester

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Chester

Hotel surroundings – Guests loved walking around the neighborhood!

Closest Landmarks

Chester Train Station
0.1 miles
Chester Cathedral
0.5 miles
Guildhall, Chester
0.8 miles
Grosvenor Museum
0.8 miles
University of Chester
0.8 miles
Chester Racecourse
0.9 miles
Chester Castle
0.9 miles
Countess of Chester Hospital
1.1 miles
Chester Zoo
2.2 miles
Delamere Forest
5.2 miles

Restaurants & Markets

Siam Thai and Teppanyaki Restaurant Restaurant
0.2 miles
Waitrose Supermarket
0.5 miles
La Fattoria Restaurant
0.9 miles

Closest Airports

Liverpool John Lennon Airport
9.8 miles
Manchester Airport
27.6 miles

What Travelers Love About This Location

“Location, clean, friendly”

Chris

United Kingdom

9.1

“The plushness of the rooms,the location of the hotel to the train station,and a short walk to the town...and of course the friendliness of the staff.”

Tom

United Kingdom

“Great location, lovely food great staff”

Claire

United Kingdom

Are you missing any information about this area?

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1 Restaurant On Site

Kings' Grill

Food: British

Open for: Dinner

Menu: À la carte

House Rules Hallmark Hotel The Queen, Chester takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 2 years

Can use an existing bed

FREE

The maximum number of children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

No cribs are available

No extra beds are available

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Hallmark Hotel The Queen, Chester accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Car Parking is now GBP 10 Monday to Thursday and GBP 15 Friday to Sunday per 24 hours.

The dinner supplement is not available on New Year's Eve.

“We had a really lovely stay here. I know the area very well so it was a good location for us to get from the station to the hotel. They had our room prepared 2 hours early and the facilities we're great. Thank you. ”

Zhaania

“Lovely room in a classic old hotel across from the train station. Helpful staff and lovely pub rooms. Location only a few blocks from the town walls and the river (with restaurants). Our room was fine and bathroom excellent. Comfortable bed and good breakfast.”

Catherine

United States of America

“Good location for the centre. Short drive to the zoo. Bedroom was nice-good decor, nice bathroom, good space. Characteristic hotel, walkways are in keeping with history, nice garden area to look out on. We particularly liked having music played whilst eating dinner - live pianist, and mellow singing at breakfast.”

Helen

“No help at front desk with luggage until we couldn't find our rooms and became very upset. Parking is an extra fee and front desk had no idea if lots were full or not.”

Cristal

See all guest reviews for Hallmark Hotel The Queen, Chester

Newest Reviews for Hallmark Hotel The Queen, Chester

Reviewed: December 10, 2018

Lesley
United Kingdom
9.6

“Pleasant. And a nice break.”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Had a problem with a meal .sent it back because it wasn't the right sandwich and bread wasn't fresh, replaced it and still wasn't right so got a refund,
Room comfortable and clean.

Stayed in December 2018
Reviewed: December 10, 2018

Nicki
United Kingdom
7.1

“A little expensive but a good location and suited our needs”
- • Leisure trip
- • Group of friends
- • 2 rooms
- • Stayed 1 night
it was very expensive for a one night stay
The rooms were spacious. Staff were friendly and helpful

Stayed in December 2018
Reviewed: December 10, 2018

Loretta
United Kingdom
8.8

“A unique hotel - one of the best in Chester”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
I thought I'd booked a room with dinner and breakfast but, for some reason, when the booking came through both were missing and so I had to pay separately for these. It would have been nice if the reception team were as friendly and warm as the Kings Grill team - they seemed a little disinterested, as if they wanted to rush us through even though there wasn't a queue at the time we checked in. This may have been because there were some Christmas parties on that day and lots of people had been passing through.
This is a unique hotel inspired by kings, queens and Chester's Roman heritage. There are lots of unusual features and, every time we walked through the buildings, we noticed something different. It was so refreshing to stay in a hotel that is unlike the many contemporary hotels that look too similar these days. We stayed in a quirky room which was cosy but clean and had everything we needed, including a nice view of the quirky courtyard. We also ate in the Kings Grill. Service was warm and we really enjoyed the food. We'll definitely be back next time we're in Chester.

Stayed in December 2018
Reviewed: December 10, 2018

Joanne
United Kingdom
7.9

Good
- • Leisure trip
- • Group of friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s a little tired. Rust patches in the bath, a little wiffy. We were allocated a room right above a Christmas function. The music was on until 12.30am and the vibrations of the beat rattled through the old pipes above. We were moved rooms and were told that it’s just the time of the year.
We liked the setting and the property itself! The breakfast staff were lovely and so too the breakfast. Just a shame there were no vegetarian meat options.

Stayed in December 2018
Reviewed: December 10, 2018

John
United Kingdom
8.3

“thoroughly enjoyed stay despite poor service in the restaurant”
- • Leisure trip
- • Group of friends
- • Double Room
- • Stayed 1 night
Staff in the restaurant for our evening meal. 11 minutes to be seated. 25 mins until someone came to ask us if we required a drink, vegetables were forgotten and had to be asked for after we got our meals. water was forgotten and had to be asked for. it took a further 30 mins to be asked if we required a sweet/desert after our main coarse had finished.
Rooms and hotel in general. Breakfast staff excellent

Stayed in December 2018
Reviewed: December 10, 2018

David
United Kingdom
9.2

“Lovely hotel”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Car parking can be expensive if staying for a few days
Very nice hotel Friendly staff Large bedroom Good food

Stayed in December 2018
Reviewed: December 10, 2018

Anonymous
United Kingdom
9.2

Wonderful
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Loved the hotel and the room, second time I’ve stayed breakfast is amazing

Stayed in December 2018
Reviewed: December 10, 2018

Mark
United Kingdom
9.2

“Good location nice brekkie friendly staff”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Coffee machine in room massive bed big shower

Stayed in December 2018
Reviewed: December 10, 2018

Billi
United Kingdom
7.5

“Short Sunday stay”
- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom silicone had black mold in multiple places around the bath which put me off using it, the bath was also tiny, I'm 5ft and it would have still been small for me! There was a huge stain (assuming red wine) on the wall next to the bed which had been inadequately cleaned. Upon arrival (in the middle of winter) the window in the room was propped open with a block of wood, which I could not remove and waited over half an hour after complaining, before having to call again for someone to come up and deal with it, which also led me to see that the window pane had a huge crack right through it. The radiator was off and I had to turn it on myself. Unfortunately the heating wasn't on for long after this so a few hours later I requested a robe to keep warm.
The hotel is beautiful, the staff were lovely. A few hours after my arrival my room was still freezing so I requested a robe which was bought to me straight away. They also bring you fresh milk for your coffee upon request. The bed was clean and comfortable. The lighting was really nice, though it would have been more appealing if the chandelier was on a separate switch to the other main light, the chandelier was beautiful, with glass red berry details.

Stayed in December 2018
Reviewed: December 9, 2018

Annette
United Kingdom
9.6

Exceptional
- • Leisure trip
- • Group of friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Thought additional charge for the car park was expensive. Should of been free for guests
Lovely breakfast with a glass of Buck’s Fizz

Stayed in December 2018
Reviewed: December 8, 2018

Joanne
United Kingdom
6.7

“Nice hotel, not as enjoyable as a few months ago, Probably wont stay again”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 2 nights
Hotel seemed less appealing than when stayed a few moths ago, room needed updating and some maintenance.
Staff were friendly and helpful, good location for Cheshire oaks and the zoo

Stayed in November 2018
Reviewed: December 8, 2018

David
United Kingdom
7.9

“Excellent location”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Couldn’t discover how to turn on towel rail, access to wardrobe was awkward. One drawer strap had become unscrewed and I could not find the bolt to reattach it. All minor issues
Location, general high quality

Stayed in December 2018
Reviewed: December 8, 2018

Keiron
United Kingdom
7.1

Good
- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
My only issue was the parking not being explained I.e. I paid on the car park for 24 hours, only to be told that had I paid at reception I’d have got 28 hours!
Location

Stayed in December 2018
Reviewed: December 8, 2018

Anonymous
United Kingdom
7.9

Good
- • Leisure trip
- • Group of friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Could do with an update.. And a good mould remover in the bathroom
Great atmosphere. Very curtious staff

Stayed in December 2018
Reviewed: December 7, 2018

Claire
United Kingdom
10

“Great stay! Will be staying again!”
- • Leisure trip
- • Group of friends
- • Executive Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Excellent food in the restaurant. Friendly, professional staff. Beautiful hotel!

Stayed in November 2018

Sleeps	Room Type
	Executive Double Room 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Large rooms with free Wi-Fi and a sitting area, some rooms overlooking the terrace gardens. This room cannot accommodate an extra bed. Room Facilities: • Tea/Coffee maker • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Wake-up service/Alarm clock • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Sofa • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room 1 full bed	Show prices
Start of dialog content 댴 Private bathroom With city views and free Wi-Fi, this room has tea/coffee-making facilities and a private bathroom with a bathtub and a shower. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Wake-up service • Electric kettle • Wardrobe or closet • City view • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom With free Wi-Fi, this room has tea/coffee-making facilities and a private bathroom with a bathtub and a shower. Room Facilities: • Tea/Coffee maker • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Wake-up service/Alarm clock • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Superior Double Room 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Individually designed themed rooms with free Wi-Fi, satellite TV, CD and iPod players, luxury bathroom featuring a rain shower, and 24-hour deluxe room service. This room cannot accommodate an extra bed. Room Facilities: • Shower • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Family Room 1 full bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom This family room has a seating area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Single Room 1 twin bed	Show prices
Start of dialog content 댴 Private bathroom This single room features a seating area and satellite TV Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom This twin room has a seating area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	King Suite 1 full bed	Show prices
Start of dialog content 댴 Private bathroom This suite features a sitting area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • TV • Telephone • Hairdryer • Iron • Suit press • Radio • Desk • Sitting area • Toilet • Private Bathroom • Heating • Satellite channels • Carpeted • Flat-screen TV • Electric kettle • Wardrobe or closet • Clothes rack Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Hallmark Hotel The Queen, Chester

Hallmark Hotel The Queen, Chester This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Most Popular Facilities

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5 Reasons to Choose Hallmark Hotel The Queen, Chester

Why book with us?

See availability Hotel surroundings – Great location - show map Guests loved walking around the neighborhood!

Closest Landmarks

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Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

Kings' Grill

See availability Facilities of Hallmark Hotel The Queen, Chester Great facilities! Review score, 8.3

Most Popular Facilities

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Parking

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Hallmark Hotel The Queen, Chester

Hotel surroundings – Guests loved walking around the neighborhood!

Facilities of Hallmark Hotel The Queen, Chester Great facilities! Review score, 8.3

House Rules Hallmark Hotel The Queen, Chester takes special requests – add in the next step!