1. Staff did not always correctly record requests provided over the phone. E.g. Wrong spa treatments were recorded; incorrect restaurant bookings were taken. 2. Bedroom lacked a mirror. There was one in a separate annex. 3. Bedroom could do with a second comfortable chair. 4. Breakfast service. An explanation to guests would be helpful. E.g. How does it work. 5. Breakfast service. Please offer toast at the table as part of taking the order. 6. Breakfast service. No cold meats or cheese in continental breakfast. This is not a continental breakfast. 7. Breakfast service. Staff did not always take down orders correctly the first time resulting in one meal needing to be reordered after the other had already arrived. 8. Breakfast service. Staff could be more attentive in ensuring guests had everything they needed. 9. Proactively offer room fans during warm weather. 10. Not all staff were comfortable with dogs. It is meant to be dog friendly

Great location, great food. Overall a very pleasant stay.

Stayed in June 2022

not much

location

Stayed in June 2022

Dirty toilet seat in my bathroom

General ambience of the hotel,

Stayed in June 2022

At dinner on the first night, the service was rather slow, particularly when ordering the dessert. At breakfast on the second day, the waiter removed our crockery without asking us first if we had finished eating.

We were met immediately on arrival by a friendly porter who helped us to check in. We enjoyed the afternoon tea of tea and scones. Our bedroom was very spacious. The bed was comfortable and we slept well.

Stayed in June 2022

one tiny thing- no shower curtain over bath so water splashes onto floor when showering

beautiful building with lots of intimate bars and seating. staff very friendly and attentive. comfortable rooms. food excellent

Stayed in June 2022

nothing

location and olde worlde charm

Stayed in May 2022

its a lovely old property that is world famous, the room was nice but the dining was far from ideal. When we checked in we were told there was no room in the main dining room for us that evening, we were extremely disappointed surely a hotel charging that price should have seating for its hotel guests in the dining room ? i mean we were placed in a back lounge type room hardly what we were expecting. They asked if we had booked but there should be room before they let tables to walk ins ? i also think the hotel expansion of rooms has not been noted in the dining facilities. also the breakfast was very poor on healthy options, no skimmed milk, no fat free yoghurt, no seeds or berries it was a pretty old fashioned type of breakfast. lastly the staff in jeans a complete no no I mean what has happened to the standards we were shocked….a real dress down and why ???

lovely old hotel with a name that proceeds it of course, the room was lovely but we did have some disappointing issues

Stayed in May 2022

Having to pay an overinflated price for charging my electric vehicle - the process requires you to guess how much time your vehicle will need to charge, at a very expensive hourly rate. This should be done at cost which could easily be achieved with check meters in the charging bays. Nevertheless, super handy to have these on site. My partner was celebrating his birthday and despite confirming this in advance to the main grill restaurant, who confirmed the occasion would be marked, this was not done. The lunch and dinner menu we found to be somewhat limited, there were no specials and no variation for the entire weekend making things rather monotonous. The quality of the food was not much better than average which was slightly disappointing given the price. The breakfast however was very good.

Lots of character, even the modern annexe blocks have been thoughtfully designed. The gardens are very nicely kept which is lovely when staying with a dog.

Stayed in April 2022

The room was to noisy and due to the old building there were access problems to the bathroom. Also very dark and stuffy.

Loved the location and the food in the restaurant.

Stayed in May 2022