Name: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas, IM2 4NA, United Kingdom, Central Promenade, Isle of Man, IM2 4NA, UK
Price range: Prices for upcoming dates start at £65 per night (We Price Match)
Rating: 8.0

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Facilities
House rules
The fine print
Guest reviews (1,355)

Hotel Best Western Palace Hotel & Casino

Beach. This property is either next to the beach or will have its own private access

Central Promenade, Douglas, IM2 4NA, United Kingdom –

Lock in a great price for Best Western Palace Hotel & Casino - rated 8 by recent guests.

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All the staff were very friendly. Housekeeping was fab. Good towels and bedding. Breakfast plentiful and a great selection. Bar meals were tasty and fresh.

Karen, United Kingdom

Everything, in particular the soft mattress and fabulous breakfast.

Alina, United Kingdom

Good location a short walk from Douglas, or the tram stop, was good and reasonably priced in the hotel compared to other food places. Plenty to do, bingo and casino were both easy to use as guests and fun to take part in. Was able to check in early as room was ready

Starr, United Kingdom

We’ve stayed at the Palace several times & always find the staff friendly & helpful. Nothing is too much trouble. The food was as good as ever too.

Maria, United Kingdom

Everything, the staff have been the best very friendly and likes a chat. Also help with any questions.

Jess, United Kingdom

Central location; health club access; cleanliness; helpful staff.

Linda, United Kingdom

Coat hooks would be useful but otherwise storage was good. Room was clean but common areas need a facelift. Breakfast was good.

Barbara, United Kingdom

The staff were fantastic, very helpful, nothing was too much trouble. The facilities were great. The breakfast was really good; a really wide range of hot and cold foods, pastries and fruits etc. Scrumptious! The hair conditioner in the toiletries was genuinely good. We had a sea view room which was well worth the extra cost.

Janet, United Kingdom

The hotel was exactly as expected for its budget price, great sea view and lots of amenities on site. Staff were friendly and helpful.

Paul, United Kingdom

breakfast brilliant. room with balcony great. staff great.

Jennifer, United Kingdom

Image of the property

8.5

Great location!
Great check-in experience

What guests loved the most:
“All the staff were very friendly. Housekeeping was fab. Good towels and bedding. Breakfast plentiful and a great selection. Bar meals were tasty and fresh.”

Karen United Kingdom
“Everything, in particular the soft mattress and fabulous breakfast.”

Alina United Kingdom
“Good location a short walk from Douglas, or the tram stop, was good and reasonably priced in the hotel compared to other food places. ”

Starr United Kingdom
“We’ve stayed at the Palace several times & always find the staff friendly & helpful. Nothing is too much trouble. The food was as good as ever too.”

Maria United Kingdom
“Everything, the staff have been the best very friendly and likes a chat. Also help with any questions.”

Jess United Kingdom
“Central location; health club access; cleanliness; helpful staff.”

Linda United Kingdom
“Coat hooks would be useful but otherwise storage was good. Room was clean but common areas need a facelift. Breakfast was good.”

Barbara United Kingdom
“The staff were fantastic, very helpful, nothing was too much trouble. The facilities were great. The breakfast was really good; a really wide range of hot and cold foods, pastries and fruits etc. ”

Janet United Kingdom
“The hotel was exactly as expected for its budget price, great sea view and lots of amenities on site. Staff were friendly and helpful.”

Paul United Kingdom
“breakfast brilliant. room with balcony great. staff great.”

Jennifer United Kingdom

One of our bestsellers in Douglas! With the Isle of Man’s only licensed casino, Best Western Palace Hotel is centrally located on the beautiful Victorian Promenade overlooking Douglas Bay and just metres from the beach. The hotel boasts a panoramic sea view restaurant and a health club with an indoor pool.

The bright and contemporary rooms at the Best Western Palace Hotel & Casino have a work desk, telephone, a hairdryer, a safe, and ironing facilities. They include a TV, tea/coffee making facilities, and some rooms have sea views. Free WiFi is also available throughout the complex.

The Paragon Bar and Restaurant serves hearty breakfasts, a full lunchtime bar menu, and an evening carvery.

The Palace Health Club has panoramic sea views, and features an indoor heated swimming pool, cardiovascular gym, weights gym, sauna, steam room, spa bath and pool-side lounge area for light meals.

There is an on-site casino complete with an independent Chinese restaurant bingo lounge and slots lounge, with a variety of machines. During the weekend guests can enjoy a lively and dynamic atmosphere.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

We speak your language!

Best Western Palace Hotel & Casino has been welcoming Booking.com guests since 8 Dec 2010.
Hotel chain/brand: Best Western

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Most popular facilities

Parking

Free WiFi

Swimming pool

Family rooms

Restaurant

Bar

Beachfront

ATM: Need cash? This property has an ATM machine on site.

Guests love...

“friendly staff”
136 related reviews

“sea view”
118 related reviews

“great breakfast”
98 related reviews

Top location: Highly rated by recent guests (8.5)

Breakfast info

Full English/Irish, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

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2 properties in Douglas like Best Western Palace Hotel & Casino were booked in the last 12 hours on our site

3 reasons to choose Best Western Palace Hotel & Casino

Why book with us

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Hotel surroundings – Guests loved walking around the neighbourhood!

Closest landmarks

TT Grandstand
0.4 miles
Manx Museum
0.7 miles
Gaiety Theatre
0.7 miles
Steam Packet Company
1 miles
Laxey Wheel
5.9 miles
Castle Rushen
9.5 miles
Peel Cathedral
9.7 miles
Port Erin Railway Museum
12.7 miles
Isle of Man Motor Museum
13.8 miles

Restaurants and markets

Spa Shop Supermarket
0.1 miles
Shoprite Supermarket
0.7 miles

Natural beauty

Irish Sea Sea/ocean
0 miles
Groudle River River
1.7 miles
Snaefell Mountain Mountain
9.3 miles

Closest airports

Isle of Man Airport
8.2 miles

What travellers love about this location

“Great hotel , staff very good, food outstanding in great location!!”

Alan

United Kingdom

9.1

“Location staff good food view”

Roger

United Kingdom

9.5

“Clean room, sheets, pillows - comfy, plus the bathroom accessories and towels. Swimming pool very well maintained these days and good to see the place staffed p...”

Trevor

United Kingdom

9.1

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2 restaurants on site

Paragon Restaurant

Cuisine: British

Open for: Dinner

Menu: Buffet
Majestic Chinese Restaurant

Cuisine: Chinese

Open for: Dinner

House rules Best Western Palace Hotel & Casino takes special requests - add in the next step!

Check-in

16:00 - 00:00

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

All children are welcome.

Free! All children under 2 years stay free of charge for children's cots/cribs.

There is no capacity for extra beds in the room.

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Best Western Palace Hotel & Casino accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note the property will contact guests when a booking is subject to the group policies.

“Good location a short walk from Douglas, or the tram stop, was good and reasonably priced in the hotel compared to other food places. Plenty to do, bingo and casino were both easy to use as guests and fun to take part in. Was able to check in early as room was ready ”

Starr

“The staff were fantastic, very helpful, nothing was too much trouble. The facilities were great. The breakfast was really good; a really wide range of hot and cold foods, pastries and fruits etc. Scrumptious! The hair conditioner in the toiletries was genuinely good. We had a sea view room which was well worth the extra cost.”

Janet

See all guest reviews for Best Western Palace Hotel & Casino

Newest reviews for Best Western Palace Hotel & Casino

Reviewed: 23 April 2019

Karen
United Kingdom
7.9

“Fabulous sea view.”
- • Leisure trip
- • Couple
- • Twin Room with Sea View
- • Stayed 5 nights
- • Submitted via mobile
I didn’t think anyone still had spring mattresses!! Not the most comfy. Entrance leaves a lot to be desired and areas look tired.
All the staff were very friendly. Housekeeping was fab. Good towels and bedding. Breakfast plentiful and a great selection. Bar meals were tasty and fresh.

Stayed in April 2019
Reviewed: 23 April 2019

Alina
United Kingdom
10

“Comfortable Stay. ”
- • Leisure trip
- • Couple
- • Twin Room with Sea View
- • Stayed 6 nights
- • Submitted via mobile
It was everything we needed for the price, no complaints.
Everything, in particular the soft mattress and fabulous breakfast.

Stayed in April 2019
Reviewed: 23 April 2019

Starr
United Kingdom
6.7

“Great location ”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 4 nights
- • Submitted via mobile
Hotel and decor is a little "worn" and has clearly seen better days. Some days our room. Was half made up. Door cards would randomly stop working for no real reason. Little privacy from Sea view in very hot room
Good location a short walk from Douglas, or the tram stop, was good and reasonably priced in the hotel compared to other food places. Plenty to do, bingo and casino were both easy to use as guests and fun to take part in. Was able to check in early as room was ready

Stayed in April 2019
Reviewed: 21 April 2019

Maria
United Kingdom
8.8

“I hope things are not slipping re cleanliness & maintenance as I would like to think we will return.”
- • Business trip
- • Couple
- • 2 rooms
- • Stayed 1 night
- • Submitted via mobile
Sadly on this occasion our room had not been cleaned to the standard we have been used to. There was an inch of dust around the edges of the carpet & the bathroom looked like it was cleaned in part only. The iron was also damaged.
We’ve stayed at the Palace several times & always find the staff friendly & helpful. Nothing is too much trouble. The food was as good as ever too.

Stayed in April 2019
Reviewed: 17 April 2019

Vicky
United Kingdom
7.1

Good
- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
The boiler was broken when I arrived and so there was no heating, hot water or spar facilities available. The pool was the main reason I booked this hotel although they offered to find me alternative accommodation there was nothing with a pool and I was under the impression that the boiler would fixed before I left I was there for 2 days but it wasn't!
the breakfast and the location were great.

Stayed in April 2019
Reviewed: 17 April 2019

Jess
United Kingdom
10

“Couple visit”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 2 nights
- • Submitted via mobile
There was a small delay checking in but nothing major
Everything, the staff have been the best very friendly and likes a chat. Also help with any questions.

Stayed in April 2019
Reviewed: 16 April 2019

Linda
United Kingdom

1 helpful vote
7.5

“Reasonable hotel in central location.”
- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Having to pay for parking; bed mattress needed replacing; breakfast mediocre.
Central location; health club access; cleanliness; helpful staff.

Stayed in April 2019
Reviewed: 16 April 2019

Barbara
United Kingdom
4.6

“Breakfast and room adequate but nothing to recommend it”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Reception was on first floor and not well signposted. Lift on ground floor said it was only for disabled use. We are not in that category but find stairs hard work. Key card kept failing and we had to keep having it recoded. We've had this before in a Best Western. Pretty basic requirement for a hotel! Long walk into town.
Coat hooks would be useful but otherwise storage was good. Room was clean but common areas need a facelift. Breakfast was good.

Stayed in April 2019
Reviewed: 16 April 2019

Janet
United Kingdom
8.8

“Apart from the cold room, our stay was lovely.”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 3 nights
- • Submitted via mobile
The double glazing window/door onto the sea view wasn’t well sealed making it a noisy and cold room.
The staff were fantastic, very helpful, nothing was too much trouble. The facilities were great. The breakfast was really good; a really wide range of hot and cold foods, pastries and fruits etc. Scrumptious! The hair conditioner in the toiletries was genuinely good. We had a sea view room which was well worth the extra cost.

Stayed in April 2019
Reviewed: 15 April 2019

Paul
United Kingdom
7.9

“Nice sea view, quiet and central. Rubbish food.”
- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 2 nights
- • Submitted via mobile
The Paragon restaurant evening meal and breakfast were poor, cheap ingredients made poor food. It isn’t clear that there is a separate bar menu in the restaurant, we paid well over the odds for a carvery which was like a school dinner. The self service dessert was impossible to tell what bland flavour of cheesecake it was. Cheap bought in desserts.
The hotel was exactly as expected for its budget price, great sea view and lots of amenities on site. Staff were friendly and helpful.

Stayed in April 2019
Reviewed: 15 April 2019

Janina
United Kingdom

1 helpful vote
10

“A great IoM base.”
- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Needs some paint in stairwells etc. A bit dated in outside appearance, in a kitschy sort of way.
Stayed before. Has a great pool & sauna etc (sauna small but ample) which makes it great value for money. Rooms are comfortable, again not large, but well laid & out & provisioned. Great location, beach not really suitable for sea-swimming, but good for a morning walk & very fresh air, not to mention the views. Lifts make relevant floors accessible for the mobility-restricted.

Stayed in April 2019
Reviewed: 15 April 2019

Jennifer
United Kingdom
8.3

“great”
- • Leisure trip
- • Couple
- • Twin Room with Sea View
- • Stayed 4 nights
paying full price for parking
breakfast brilliant. room with balcony great. staff great.

Stayed in April 2019
Reviewed: 15 April 2019

Andrew
United Kingdom
8.8

“Brilliant Bay Western. ”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 2 nights
- • Submitted via mobile
The only thing I wasn't happy with was the bed.... Bordering on harsh it was possibly orthopedic but definitely too hard for my liking.
Cleanliness of the room was impeccable, an excellent sea view and an absolutely fantastic breakfast... What's not to like.

Stayed in April 2019
Reviewed: 14 April 2019

Anonymous
United Kingdom
7.5

“Friendly staff good facilities room comfortable but dated”
- • Leisure trip
- • Group of friends
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Kitchen extractor fan noise in room facing car park fixture I bathroom loose and wornfrurndly
Good parking and on site facilities comfortable room

Stayed in April 2019
Reviewed: 11 April 2019

Barbara
United Kingdom

1 helpful vote
5.4

“Uncomfortable stay due to other visitors and the no hot water situation.”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 3 nights
- • Submitted via mobile
Not knowing we would be sharing with a hockey and rugby team, we were unable to sleep on two out of three nights until 3am at least! This coupled with no hot water for the 3 nights we were there and also not being able to use the swimming pool as not heated because of the water situation, disastrous 3 day stay.
Breakfast and location

Stayed in April 2019

Sleeps	Room type
	Double Room with Sea View 1 double bed	Show prices
Start of dialog content 댴 Private bathroom Parking A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Balcony • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • View • Alarm clock • Electric kettle • Wardrobe or closet • Sea view • Toilet paper Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
	Deluxe Double Room with Sea View 1 sofa bed and 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom Parking A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room, which overlooks Douglas Bay. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Sofa • View • Alarm clock • Electric kettle • Wardrobe or closet • Sea view • Toilet paper • Sofa bed Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
	Double Room 1 double bed	Show prices
Start of dialog content 댴 Private bathroom Parking A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Alarm clock • Electric kettle • Wardrobe or closet • Toilet paper Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
	Twin Room 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Parking A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Alarm clock • Electric kettle • Wardrobe or closet • Toilet paper Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
	Twin Room with Sea View 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Parking This twin room has a electric kettle. Room facilities: • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Iron • Balcony • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • View • Alarm clock • Electric kettle • Wardrobe or closet • Toilet paper Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content

Hotel Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino 4-star hotel

Most popular facilities

Guests love...

Availability

3 reasons to choose Best Western Palace Hotel & Casino

Why book with us

See availability Hotel surroundings – Great location - show map Guests loved walking around the neighbourhood!

Closest landmarks

Restaurants and markets

Natural beauty

Closest airports

What travellers love about this location

Paragon Restaurant

Majestic Chinese Restaurant

See availability Facilities of Best Western Palace Hotel & Casino

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Best Western Palace Hotel & Casino

Hotel surroundings – Guests loved walking around the neighbourhood!

Facilities of Best Western Palace Hotel & Casino

House rules Best Western Palace Hotel & Casino takes special requests - add in the next step!