Best Western Palace Hotel & Casino

Central Promenade, Douglas, IM2 4NA, United Kingdom – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
7.4
Good
1,345 reviews
7.4
Good
1,345 reviews

Categories:

  • Staff8.6
  • Facilities7.7
  • Cleanliness7.9
  • Comfort7.8
  • Value for money7.5
  • Location8.6
  • Free WiFi7.5
7.4
Good
1,345 reviews
Categories:
Staff
8.6
Facilities
7.7
Cleanliness
7.9
Comfort
7.8
Value for money
7.5
Location
8.6
Free WiFi
7.5
Filters

With the Isle of Man’s only licensed casino, Best Western Palace Hotel is centrally located on the beautiful Victorian Promenade overlooking Douglas Bay and just metres from the beach. The hotel boasts a panoramic sea view restaurant and a health club with an indoor pool.

The bright and contemporary rooms at the Best Western Palace Hotel & Casino have a work desk, telephone, a hairdryer, a safe, and ironing facilities. They include a TV, tea/coffee making facilities, and some rooms have sea views. Free WiFi is also available throughout the complex.

The Paragon Bar and Restaurant serves hearty breakfasts, a full lunchtime bar menu, and an evening carvery.

The Palace Health Club has panoramic sea views, and features an indoor heated swimming pool, cardiovascular gym, weights gym, sauna, steam room, spa bath and pool-side lounge area for light meals.

There is an on-site casino complete with an independent Chinese restaurant bingo lounge and slots lounge, with a variety of machines. During the weekend guests can enjoy a lively and dynamic atmosphere.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Best Western Palace Hotel & Casino has been welcoming Booking.com guests since 8 Dec 2010.

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Most popular facilities
Indoor swimming pool
Private parking
Free WiFi
Fitness centre
Family rooms
Restaurant
Non-smoking rooms
Spa and wellness centre
Bar

Property highlights

Top location: Highly rated by recent guests (8.6)

Breakfast info

Full English/Irish

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Saved to 747 lists

Availability

Select dates to see this property's availability and prices

Room type
Sleeps
 
1 double bed
1 sofa bed
and
1 large double bed
1 double bed
2 single beds
2 single beds
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Guest reviews
Categories:
Staff
8.6
Facilities
7.7
Cleanliness
7.9
Comfort
7.8
Value for money
7.5
Location
8.6
Free WiFi
7.5
Select topics to read reviews:
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Have you a room suitable for disabled person in a wheelchair, and no steps to any rooms.
    Hotel is classed as Mobility Level 1 (M1) • Typically suitable for a person with a sufficient mobility to climb a flight of steps but who would benefi..
    Answered on 11 October 2019
  • When will you be taking bookings for June 2022? regards Debra
    The booking system for the property open 12 months in advance
    Answered on 1 June 2021
  • How much is the cost to park for a blue badge holder
    Parking at the rear of the building is £1 for 4 hrs and £4 for 24hrs, or there is a 5-day cost for £15.
    Answered on 28 September 2021
  • Does the breakfast include a full cooked breakfast?
    If you choose a rate that includes breakfast, the breakfast provided will be a full cooked buffet breakfast.
    Answered on 11 October 2019
  • Price of parking and if parking is secure
    £1 for 4 hours, £2 for 8 hours, £4 for 24 Hours, £15 for 5 day pass. The parking is off road and open to the rear of the Hotel.
    Answered on 7 July 2020
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Hotel surroundings *
Restaurants
2 restaurants on site
  • Paragon Restaurant
    • Cuisine
      British
    • Open for
      Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Majestic Chinese Restaurant
    • Cuisine
      Chinese
    • Open for
      Dinner
    • Ambiance
      Modern
Facilities of Best Western Palace Hotel & Casino
Most popular facilities
Indoor swimming pool
Private parking
Free WiFi
Fitness centre
Family rooms
Restaurant
Non-smoking rooms
Spa and wellness centre
Bar
Bathroom
  • Toilet paper
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Beachfront
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Activities
  • Bingo
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Movie nights
    Additional chargeOff-site
  • Beach
  • Karaoke
    Additional charge
  • Casino
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
  • Accessible parking
Reception services
  • Private check-in/check-out
  • ATM/cash machine on site
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Non-smoking throughout
  • Heating
  • Packed lunches
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Room service
Indoor swimming pool
  • Open all year
  • Pool with view
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Steam room
  • Spa facilities
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English

House rules

Best Western Palace Hotel & Casino takes special requests - add in the next step!

Check-in

From 16:00 to 00:00

Check-out

Until 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Solo Diners Club Cash Best Western Palace Hotel & Casino accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note the property will contact guests when a booking is subject to the group policies.

FAQs about Best Western Palace Hotel & Casino

  • Check-in at Best Western Palace Hotel & Casino is from 16:00, and check-out is until 11:00.

  • Best Western Palace Hotel & Casino has 2 restaurants:

    • Paragon Restaurant
    • Majestic Chinese Restaurant

  • Guests staying at Best Western Palace Hotel & Casino can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Full English/Irish

  • Yes, Best Western Palace Hotel & Casino is popular with guests booking family stays.

  • Best Western Palace Hotel & Casino is 0.9 miles from the centre of Douglas.

  • Room options at Best Western Palace Hotel & Casino include:

    • Double
    • Twin

  • The prices at Best Western Palace Hotel & Casino may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 50 yards from Best Western Palace Hotel & Casino.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Best Western Palace Hotel & Casino on this page.

  • Best Western Palace Hotel & Casino offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Karaoke
    • Casino
    • Golf course (within 3 km)
    • Beachfront
    • Steam room
    • Movie nights
    • Spa facilities
    • Personal trainer
    • Fitness classes
    • Bike tours
    • Beach
    • Fitness/spa locker rooms
    • Fitness
    • Bingo
    • Swimming Pool
    • Walking tours
    • Tour or class about local culture