Name: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas, IM2 4NA, United Kingdom, Central Promenade, Isle of Man, IM2 4NA, UK
Price range: Prices for upcoming dates start at £54 per night (We Price Match)
Rating: 7.9

Room info & price
Facilities
House rules
The fine print
Guest reviews (1,321)

Hotel Best Western Palace Hotel & Casino

Beach. This property is either next to the beach or will have its own private access

Central Promenade, Douglas, IM2 4NA, United Kingdom –

Traveller photo of Douglas

29 March 2016

The staff are pleasant and accommodating. I was dealt with by two members of staff on reception. One was Mark who was great and more than accommodating. I sadly did not get the receptionist ladies name sadly, however, she was on the reception Sunday 09/12/18 in the AM and again she was excellent. The room was great, early check in was available which was a bonus. Great location and facilities.

John, United Kingdom

The only thing was breakfast wasn’t too sure where to go and what to do would be nice for a staff member to help

Emma, Isle of Man

We had a lovely time,Staff spot on with customer care and attention Breakfast was first class,again staff very helpful,and attentive

Rod, United Kingdom

the.food was fantastic..we had b&b and we had bar snacks in the bar.prices for bar meals was excellent and service was fantastic

Jennifer, United Kingdom

Convienient location, allways parking available for small charge

John, United Kingdom

Great relaxing stay with a sea view of tranquility. Great food and service. Friendly staff and very helpful. Will stay again. 😀

Scott, United Kingdom

Lovely welcome when I arrived, nice room with a sea view, excellent stay!

Kelvin, United Kingdom

Good all round experience . Nothing was too much trouble !

Jamie, United Kingdom

the pool and it's facility's, breakfast was very nice every thing that one required and plenty of it, plenty of tea and coffee in the room,

Lesley, United Kingdom

Very helpful and flexible with a thoughtful and caring approach at reception. Excellent customer service.

Jane, Isle of Man

Image of the property

8.4

Great location!
Great check-in experience

What guests loved the most:
“The staff are pleasant and accommodating. I was dealt with by two members of staff on reception. One was Mark who was great and more than accommodating. ”

John United Kingdom
“The only thing was breakfast wasn’t too sure where to go and what to do would be nice for a staff member to help”

Emma Isle of Man
“We had a lovely time,Staff spot on with customer care and attention Breakfast was first class,again staff very helpful,and attentive”

Rod United Kingdom
“the.food was fantastic..we had b&b and we had bar snacks in the bar.prices for bar meals was excellent and service was fantastic”

Jennifer United Kingdom
“Convienient location, allways parking available for small charge”

John United Kingdom
“Great relaxing stay with a sea view of tranquility. Great food and service. Friendly staff and very helpful. Will stay again. 😀”

Scott United Kingdom
“Lovely welcome when I arrived, nice room with a sea view, excellent stay!”

Kelvin United Kingdom
“Good all round experience . Nothing was too much trouble !”

Jamie United Kingdom
“the pool and it's facility's, breakfast was very nice every thing that one required and plenty of it, plenty of tea and coffee in the room,”

Lesley United Kingdom
“Very helpful and flexible with a thoughtful and caring approach at reception. Excellent customer service.”

Jane Isle of Man

One of our bestsellers in Douglas! With the Isle of Man’s only licensed casino, Best Western Palace Hotel is centrally located on the beautiful Victorian Promenade overlooking Douglas Bay and just metres from the beach. The hotel boasts a panoramic sea view restaurant and a health club with an indoor pool.

The bright and contemporary rooms at the Best Western Palace Hotel & Casino have a work desk, telephone, a hairdryer, a safe, and ironing facilities. They include a TV, tea/coffee making facilities, and some rooms have sea views. Free WiFi is also available throughout the complex.

The Paragon Bar and Restaurant serves hearty breakfasts, a full lunchtime bar menu, and an evening carvery.

The Palace Health Club has panoramic sea views, and features an indoor heated swimming pool, cardiovascular gym, weights gym, sauna, steam room, spa bath and pool-side lounge area for light meals.

There is an on-site casino complete with an independent Chinese restaurant bingo lounge and slots lounge, with a variety of machines. During the weekend guests can enjoy a lively and dynamic atmosphere.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

We speak your language!

Best Western Palace Hotel & Casino has been welcoming Booking.com guests since 8 Dec 2010.
Hotel Chain: Best Western

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Most popular facilities

Parking

Free WiFi

Swimming pool

Family rooms

Restaurant

Bar

Beachfront

ATM: Need cash? This property has an ATM machine on site.

Guests love...

“friendly staff”
120 related reviews

“sea view”
108 related reviews

“buffet breakfast”
70 related reviews

Top location: Highly rated by recent guests (8.4)

Breakfast info

Full English/Irish, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Best Western Palace Hotel & Casino?

Check-in date

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Adults

Children

Just booked in Douglas 3 hotels like Best Western Palace Hotel & Casino were just booked on our site

3 reasons to choose Best Western Palace Hotel & Casino

Why book with us

Manage your bookings online

Booking is safe

Hotel surroundings – Guests loved walking around the neighbourhood!

Closest landmarks

TT Grandstand
0.4 miles
Manx Museum
0.7 miles
Gaiety Theatre
0.7 miles
Steam Packet Company
1 miles
Laxey Wheel
5.9 miles
Castle Rushen
9.5 miles
Peel Cathedral
9.7 miles
Port Erin Railway Museum
12.7 miles
Isle of Man Motor Museum
13.8 miles

Restaurants and markets

Spa Shop Supermarket
0.1 miles
Shoprite Supermarket
0.7 miles

Natural beauty

Irish Sea Sea/ocean
0 miles
Groudle River River
1.7 miles
Snaefell Mountain Mountain
9.3 miles

Closest airports

Isle of Man Airport
8.2 miles

What travellers love about this location

“So clean, great position.”

Vance

United Kingdom

“Good Location and Facilities, clean rooms, Cinema and a couple of shops close by.”

Paul

United Kingdom

9.5

“Staff were very helpful . Breakfast and evening carvery meals very good. Parking was very useful (although a charge was made) Room was clean. Good position o...”

Rose

United Kingdom

7.0

Are you missing any information about this area?

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2 restaurants on site

Paragon Restaurant

Cuisine: British

Open for: Dinner

Menu: Buffet
Majestic Chinese Restaurant

Cuisine: Chinese

Open for: Dinner

House rules Best Western Palace Hotel & Casino takes special requests - add in the next step!

Check-in

16:00 - 00:00

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

All children are welcome.

Free! All children under 2 years stay free of charge for children's cots/cribs.

There is no capacity for extra beds in the room.

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Best Western Palace Hotel & Casino accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note the property will contact guests when a booking is subject to the group policies.

“The staff are pleasant and accommodating. I was dealt with by two members of staff on reception. One was Mark who was great and more than accommodating. I sadly did not get the receptionist ladies name sadly, however, she was on the reception Sunday 09/12/18 in the AM and again she was excellent. The room was great, early check in was available which was a bonus. Great location and facilities.”

John

See all guest reviews for Best Western Palace Hotel & Casino

Newest reviews for Best Western Palace Hotel & Casino

Reviewed: 11 December 2018

John
United Kingdom
10

Exceptional
- • Leisure trip
- • Group of friends
- • Twin Room with Sea View
- • Stayed 1 night
The staff are pleasant and accommodating. I was dealt with by two members of staff on reception. One was Mark who was great and more than accommodating. I sadly did not get the receptionist ladies name sadly, however, she was on the reception Sunday 09/12/18 in the AM and again she was excellent. The room was great, early check in was available which was a bonus. Great location and facilities.

Stayed in December 2018
Reviewed: 10 December 2018

Anonymous
United Kingdom

1 helpful vote
6.7

Pleasant
- • Business trip
- • Solo traveller
- • Twin Room
- • Stayed 2 nights
The room was next to the staircase and elevators, so occasionally exposed to noise - unpleasant. Twin room, single occupancy, but the second bed was not usable, so if there had been two of us, one would not have slept well.
Good SPA, good access via public transport. Room clean and ok, good tea/coffee making provisions (including hot chocolate)

Stayed in December 2018
Reviewed: 10 December 2018

Emma
Isle of Man
9.6

“Would stay again”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 1 night
- • Submitted via mobile
The only thing was breakfast wasn’t too sure where to go and what to do would be nice for a staff member to help

Stayed in December 2018
Reviewed: 9 December 2018

Anonymous
United Kingdom
Age group: 25 – 34

7 helpful votes
10

Exceptional
- • Leisure trip
- • Solo traveller
- • Double Room with Sea View
- • Stayed 1 night
- • Submitted via mobile
Internet breackingdown
Spa facilites also breackfast very good

Stayed in December 2018
Reviewed: 4 December 2018

Anonymous
Isle of Man
8.8

“Lovely stay that didn’t break the bank”
- • Leisure trip
- • Solo traveller
- • Double Room with Sea View
- • Stayed 2 nights
- • Submitted via mobile
The general public areas and front facade need updating
Complimentary drinks in room Comfort and quality of the room for the price Breakfast was good Various bars & casino within the hotel The pool

Stayed in December 2018
Reviewed: 3 December 2018

Rod
United Kingdom
9.5

“Very relaxing and staff were very accomidating on all requests”
- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 1 night
We had a double Delux room ,but the beds were 2 sigles put together I believe. mine was fine.but my partners was worn and sloped towards the side ,so she didn't really have a good sleep, we did put it on the comments card.
We had a lovely time,Staff spot on with customer care and attention Breakfast was first class,again staff very helpful,and attentive

Stayed in December 2018
Reviewed: 3 December 2018

Anonymous
United Kingdom
6.7

Pleasant
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The rooms smell damp.
The location.

Stayed in December 2018
Reviewed: 3 December 2018

Jennifer
United Kingdom
9.6

“a superb weekend and we will be back”
- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
the heating was a bit over the top with the weather being so mild
the.food was fantastic..we had b&b and we had bar snacks in the bar.prices for bar meals was excellent and service was fantastic

Stayed in December 2018
Reviewed: 1 December 2018

John
United Kingdom
9.6

Exceptional
- • Business trip
- • Solo traveller
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Car park charge, not the £3, it was the fiddling about looking for English pound coins, machine didn't take IOM pound coins
Convienient location, allways parking available for small charge

Stayed in November 2018
Reviewed: 28 November 2018

Scott
United Kingdom
9.6

Exceptional
- • Business trip
- • Solo traveller
- • Double Room with Sea View
- • Stayed 5 nights
- • Submitted via mobile
Great relaxing stay with a sea view of tranquility. Great food and service. Friendly staff and very helpful. Will stay again. 😀

Stayed in November 2018
Reviewed: 27 November 2018

Kevin
South Africa
8.3

“Very pleasant”
- • Leisure trip
- • Couple
- • Double Room with Sea View
- • Stayed 1 night
Room was very small and cramped
The location, staff and facilities were good

Stayed in November 2018
Reviewed: 24 November 2018

Al
United Kingdom

1 helpful vote
7.5

Good
- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was close to some Type of generator which was permanently noisy

Stayed in November 2018
Reviewed: 24 November 2018

Kelvin
United Kingdom

1 helpful vote
10

“Excellent stay!”
- • Business trip
- • Solo traveller
- • Double Room with Sea View
- • Stayed 1 night
- • Submitted via mobile
Lovely welcome when I arrived, nice room with a sea view, excellent stay!

Stayed in November 2018
Reviewed: 22 November 2018

Robert
United Kingdom
7.5

Good
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Rang up reception to complain about very noises neighbours,who left for breakfast very early,and left their mobile phones in the room next door with alarms set to ring......the whole time they were at breakfast. Woman at reception said she would find them and get it sorted and switch the phones off,after a few mins they were still ringing(this was at 7am by the way on our 1st wedding anniversary weekend)so I rang up again to find out what was going on,I was told that they were located in the breakfast room and they were on their way back to the room to sort the issue out,later,I found out from the cleaner,that it was actually HER that the reception called to ‘break in’ to the neighbours room with her keys to switch the alarms off on the neighbours phones.
Location

Stayed in October 2018
Reviewed: 21 November 2018

Jamie
United Kingdom
10

“Good all round experience . Nothing was too much trouble !”
- • Leisure trip
- • Group of friends
- • 2 rooms
- • Stayed 1 night
- • Submitted via mobile
Good all round experience . Nothing was too much trouble !

Stayed in November 2018

Sleeps	Room type
	Double Room with Sea View 1 double bed	Show prices
Start of dialog content 댴 Private bathroom A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Balcony • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • View • Alarm clock • Electric kettle • Wardrobe or closet • Sea view • Toilet paper Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Deluxe Double Room with Sea View 1 sofa bed and 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room, which overlooks Douglas Bay. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Sofa • View • Alarm clock • Electric kettle • Wardrobe or closet • Sea view • Toilet paper • Sofa bed Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Double Room 1 double bed	Show prices
Start of dialog content 댴 Private bathroom A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Alarm clock • Electric kettle • Wardrobe or closet • Toilet paper Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Twin Room 2 single beds	Show prices
Start of dialog content 댴 Private bathroom A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room. Room facilities: • Tea/Coffee Maker • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Wake Up Service/Alarm Clock • Iron • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Alarm clock • Electric kettle • Wardrobe or closet • Toilet paper Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Twin Room with Sea View 2 single beds	Show prices
Start of dialog content 댴 Private bathroom This twin room has a electric kettle. Room facilities: • Shower • Bath • Safety Deposit Box • TV • Telephone • Hairdryer • Iron • Balcony • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • View • Alarm clock • Electric kettle • Wardrobe or closet • Toilet paper Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content

Hotel Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino 4-star hotel

Most popular facilities

Guests love...

Availability

3 reasons to choose Best Western Palace Hotel & Casino

Why book with us

See availability Hotel surroundings – Great location - show map Guests loved walking around the neighbourhood!

Closest landmarks

Restaurants and markets

Natural beauty

Closest airports

What travellers love about this location

Paragon Restaurant

Majestic Chinese Restaurant

See availability Facilities of Best Western Palace Hotel & Casino

Most popular facilities

Outdoors

Pool and wellness

Pets

Activities

Food & Drink

Internet

Parking

Reception services

Cleaning services

Business facilities

General

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Best Western Palace Hotel & Casino

Hotel surroundings – Guests loved walking around the neighbourhood!

Facilities of Best Western Palace Hotel & Casino

House rules Best Western Palace Hotel & Casino takes special requests - add in the next step!