Hotel
 Best Western Palace Hotel & Casino

Beachfront

Central Promenade, Douglas, IM2 4NA, United Kingdom – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
7.6
Good
1,145 reviews

Location was prime and sea view from room was great. Staff were very polite and helpful. Free use of the health club facilities was an added advantage. Will likely visit again.

Leslie United Kingdom

We had a wonderful time. Some of the previous reviews are a little unfair. Yes the hotel needs some upgrading but our room was spotless and very comfortable. The shower was great. we had a balcony sea view which was fabulous to have the doors open. it was hot in the room and AC would be a plus, but it was fine with the doors open. Loved the breakfast, lots of choices. The casino is a great extra to have and there is bingo every night which was super fun. Also though the pool and spa were wonderful. Would definitely stay again.

Jen United Kingdom

absolutely perfect the building was right on the prom easy to find

Robert United Kingdom

This is a good hotel due to below reasons: * Hotel manager Monika was great and looked after us well. * Hotel location is very good as it is close to ferry port and right next to the beach and town centre. * Hotel is biker friendly as we were given free off road parking for our motorbikes. the cark park is large size. * We were able to keep an eye on the bikes from bedroom window. *Breakfast was good. *Hotel price was ok.

Manny1971 United Kingdom

Nice hotel, lovely staff. Will definitely stay again.

Trish United Kingdom

Room quite basic. Hard mattresses on bed. Nice pool. Breakfast self service. Full English OK but if you dine after food has been out a while it became dried out a little. About a mile from shops town centre. Overall we had a great week's stay.

James United Kingdom

breakfast and view from restaurant were top. Restaurant staff especially Chrissy were terrific

Jackie United Kingdom

Great sea views at a competitive price. Within easy reach of ships restaurants etc. Flexible breakfast times. Helpful staff.

Robert United Kingdom

The breakfast was very good - plenty of choice. The breakfast room with a view of the sea and harbour was lovely too. The room was a good size. The view from our balcony was great looking at the harbour and sea. The parking around the back was very good and the reception at the back. This was helpful as my mum had difficulties walking and was using a zimmer frame so we could drop her off right outside and then go and park up. Staff were very helpful.

Helen United Kingdom

breakfast catered for vegan excelent no bother to chef

Jane United Kingdom
7.6
Good
1,145 reviews
  • What guests loved the most:
  • “Location was prime and sea view from room was great. Staff were very polite and helpful. Free use of the health club facilities was an added advantage. Will likely visit again.”
    Leslie Leslie United Kingdom United Kingdom
  • “We had a wonderful time. Some of the previous reviews are a little unfair. Yes the hotel needs some upgrading but our room was spotless and very comfortable. The shower was great.”
    Jen Jen United Kingdom United Kingdom
  • “absolutely perfect the building was right on the prom easy to find”
    Robert Robert United Kingdom United Kingdom
  • “This is a good hotel due to below reasons: * Hotel manager Monika was great and looked after us well.”
    Manny1971 Manny1971 United Kingdom United Kingdom
  • “Nice hotel, lovely staff. Will definitely stay again.”
    Trish Trish United Kingdom United Kingdom
  • “Room quite basic. Hard mattresses on bed. Nice pool. Breakfast self service. Full English OK but if you dine after food has been out a while it became dried out a little.”
    James James United Kingdom United Kingdom
  • “breakfast and view from restaurant were top. Restaurant staff especially Chrissy were terrific”
    Jackie Jackie United Kingdom United Kingdom
  • “Great sea views at a competitive price. Within easy reach of ships restaurants etc. Flexible breakfast times. Helpful staff.”
    Robert Robert United Kingdom United Kingdom
  • “The breakfast was very good - plenty of choice. The breakfast room with a view of the sea and harbour was lovely too. The room was a good size.”
    Helen Helen United Kingdom United Kingdom
  • “breakfast catered for vegan excelent no bother to chef”
    Jane Jane United Kingdom United Kingdom

Categories:

  • Staff8.5
  • Facilities7.7
  • Cleanliness7.9
  • Comfort7.8
  • Value for money7.5
  • Location8.6
  • Free WiFi7.7

This property is 1 minute walk from the beach. With the Isle of Man’s only licensed casino, Best Western Palace Hotel is centrally located on the beautiful Victorian Promenade overlooking Douglas Bay and just metres from the beach. The hotel boasts a panoramic sea view restaurant and a health club with an indoor pool.

The bright and contemporary rooms at the Best Western Palace Hotel & Casino have a work desk, telephone, a hairdryer, a safe, and ironing facilities. They include a TV, tea/coffee making facilities, and some rooms have sea views. Free WiFi is also available throughout the complex.

The Paragon Bar and Restaurant serves hearty breakfasts, a full lunchtime bar menu, and an evening carvery.

The Palace Health Club has panoramic sea views, and features an indoor heated swimming pool, cardiovascular gym, weights gym, sauna, steam room, spa bath and pool-side lounge area for light meals.

There is an on-site casino complete with an independent Chinese restaurant bingo lounge and slots lounge, with a variety of machines. During the weekend guests can enjoy a lively and dynamic atmosphere.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Best Western Palace Hotel & Casino has been welcoming Booking.com guests since 8 Dec 2010.

Show me more

Most popular facilities

1 swimming pool
Parking
Free WiFi
good fitness centre
Family rooms
Restaurant
Bar
Beachfront

ATM: Need cash? This property has an ATM machine on site.

Property highlights

Top location: Highly rated by recent guests (8.6)

Breakfast info

Full English/Irish, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Saved to 625 lists

Availability

When would you like to stay at Best Western Palace Hotel & Casino?

Sorry, reservations for more than 90 nights are not possible.

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4 reasons to choose Best Western Palace Hotel & Casino

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English
Closest beach

  • Douglas Beach

    7.6 Good beach
    100 yards from property

Guest reviews

7.6
Good · 1,145 reviews
Read all reviews
Categories:
  • Staff8.5
  • Facilities7.7
  • Cleanliness7.9
  • Comfort7.8
  • Value for money7.5
  • Location8.6
  • Free WiFi7.7

Select topics to read reviews:

See what guests loved the most:

  • Leslie
    United KingdomUnited Kingdom
    “Location was prime and sea view from room was great. Staff were very polite and helpful. Free use of the health club facilities was an added advantage. Will likely visit again.”
  • Jen
    United KingdomUnited Kingdom
    “We had a wonderful time. Some of the previous reviews are a little unfair. Yes the hotel needs some upgrading but our room was spotless and very comfortable. The shower was great. we had a balcony sea view which was fabulous to have the doors open....”
  • Robert
    United KingdomUnited Kingdom
    “absolutely perfect the building was right on the prom easy to find”
  • Manny1971
    United KingdomUnited Kingdom
    “This is a good hotel due to below reasons: * Hotel manager Monika was great and looked after us well. * Hotel location is very good as it is close to ferry port and right next to the beach and town centre. * Hotel is biker friendly as we were...”
  • Trish
    United KingdomUnited Kingdom
    “Nice hotel, lovely staff. Will definitely stay again.”
  • James
    United KingdomUnited Kingdom
    “Room quite basic. Hard mattresses on bed. Nice pool. Breakfast self service. Full English OK but if you dine after food has been out a while it became dried out a little. About a mile from shops town centre. Overall we had a great week's stay.”
  • Jackie
    United KingdomUnited Kingdom
    “breakfast and view from restaurant were top. Restaurant staff especially Chrissy were terrific”
  • Robert
    United KingdomUnited Kingdom
    “Great sea views at a competitive price. Within easy reach of ships restaurants etc. Flexible breakfast times. Helpful staff.”
  • Helen
    United KingdomUnited Kingdom
    “The breakfast was very good - plenty of choice. The breakfast room with a view of the sea and harbour was lovely too. The room was a good size. The view from our balcony was great looking at the harbour and sea. The parking around the back was...”
  • Jane
    United KingdomUnited Kingdom
    “breakfast catered for vegan excelent no bother to chef”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Have you a room suitable for disabled person in a wheelchair, and no steps to any rooms.
    Hotel is classed as Mobility Level 1 (M1) • Typically suitable for a person with a sufficient mobility to climb a flight of steps but who would benefit from fixtures and fittings to aid balance. The Best Western Palace Hotel and Casino has wheelchair access at the reception and promenade-level entrances and an internal ramp leads to the ground-level facilities, while lifts serve the three bedroom levels. Accessible double rooms have wheelchair access, handrails by the bath and W.C, hand-held shower attachments and lowered towel rails. All rooms have a shower over the bath. Spa is not accessible by the Lift. There are steps into the Health Club, into Pool area and down to the weights gym.
    Asked about: Twin Room with Sea View • Answered on 11 October 2019
  • How much is the cost to park for a blue badge holder
    Parking at the rear of the building is £1 for 4 hrs and £4 for 24hrs, or there is a 5-day cost for £15.
    Asked about: Double Room • Answered on 28 September 2021
  • When will you be taking bookings for June 2022? regards Debra
    The booking system for the property open 12 months in advance
    Answered on 1 June 2021
  • my nicola Shelley I have a hotel in lisle of man, for the 28th of 28th too second of Jun for 2 people in the best western hotel & casino booked .
    Good Morning, For assistance with bookings please contact reservations
    Answered on 12 August 2021
  • Hello & good afternoon just wondering it’s a swimming pool & Souna it’s open in hotel we like to booking & going to booking this place pleas .
    The Health Club and Pool at the Best Western Palace Hotel & Casino is fully open
    Answered on 8 March 2022

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

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Hotel surroundings *
Guests loved walking around the neighbourhood!
Great location - show map
What's nearby
  • TT Grandstand
    0.4 miles
  • Manx Museum
    0.7 miles
  • Gaiety Theatre
    0.7 miles
  • Laxey Wheel
    5.9 miles
  • Castle Rushen
    9.5 miles
  • Peel Cathedral
    9.7 miles
Natural beauty
  • Sea/ocean Irish Sea
    0 miles
  • River Groudle River
    1.7 miles
  • Mountain Snaefell Mountain
    9.3 miles
Beaches in the neighbourhood
  • Douglas Beach
    100 yards
  • Laxey Beach
    4.9 miles
Public transport
Closest airports
  • Isle of Man Airport
    8.2 miles
How to get to Best Western Palace Hotel & Casino from Isle of Man Airport
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
2 restaurants on site

    Paragon Restaurant

    Cuisine: British

    Open for: Dinner

    Menu: Buffet

    Majestic Chinese Restaurant

    Cuisine: Chinese

    Open for: Dinner

Facilities of Best Western Palace Hotel & Casino

Most popular facilities

1 swimming pool
Parking
Free WiFi
good fitness centre
Family rooms
Restaurant
Bar
Beachfront
Outdoors
  • Beachfront
Activities
  • Bingo Additional charge
  • Tour or class about local culture Additional charge
  • Bike tours Additional charge
  • Walking tours Additional charge
  • Movie nights Off-site Additional charge
  • Beach
  • Karaoke Additional charge
  • Casino
  • Golf course (within 3 km) Additional charge
Food & Drink
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
  • Accessible parking
Reception services
  • Private check-in/check-out
  • ATM/cash machine on site
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Business centre
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Non-smoking throughout
  • Heating
  • Packed lunches
  • Lift
  • Family rooms
  • Non-smoking rooms
  • Room service
Indoor swimming pool
  • Open all year
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Heated pool
  • Pool with view
  • Shallow end
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Steam room
  • Spa facilities
  • Sun loungers or beach chairs
  • Pool/beach towels
  • Hot tub/Jacuzzi
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.

House rules Best Western Palace Hotel & Casino takes special requests - add in the next step!

Check-in

16:00 - 00:00

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

There is no capacity for cots at this property.

There is no capacity for extra beds at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Solo Diners Club American Express Best Western Palace Hotel & Casino accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note the property will contact guests when a booking is subject to the group policies.

FAQs about Best Western Palace Hotel & Casino

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 50 yards from Best Western Palace Hotel & Casino.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Best Western Palace Hotel & Casino on this page.

  • From the nearest airport, you can get to Best Western Palace Hotel & Casino by:

    • Car 23min

  • Guests staying at Best Western Palace Hotel & Casino can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • Full English/Irish
    • Buffet

  • Best Western Palace Hotel & Casino is 0.9 miles from the centre of Douglas.

  • Yes, Best Western Palace Hotel & Casino is popular with guests booking family stays.

  • Best Western Palace Hotel & Casino has 2 restaurants:

    • Paragon Restaurant
    • Majestic Chinese Restaurant

  • The prices at Best Western Palace Hotel & Casino may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Best Western Palace Hotel & Casino is from 16:00, and check-out is until 12:00.

  • Best Western Palace Hotel & Casino offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Karaoke
    • Casino
    • Golf course (within 3 km)
    • Beachfront
    • Steam room
    • Movie nights
    • Spa facilities
    • Personal trainer
    • Fitness classes
    • Bike tours
    • Beach
    • Fitness/spa locker rooms
    • Fitness
    • Bingo
    • Swimming Pool
    • Walking tours
    • Tour or class about local culture

  • Room options at Best Western Palace Hotel & Casino include:

    • Double
    • Twin