rotting skirting boards in 251 bathroom . Windows could not open in 251. 363 was much better decorated, maintained and sized.

Organisation of meals. A good business model, even though I did not like it.

Stayed in July 2022

The room was very poor. We could not open the windows as the handles were broken and the wood on the verandah was broken snd unsafe. Very disappointing. I’m my opinion the room should not have been used. The furniture was shabby too

Breakfast was great

Stayed in June 2022

The room did not have a window, only a fixed obscure white acrylic skylight. To be fair, you are warned that this is a possibility prior to booking. Also, it took over 20 minutes to locate the room for reasons previously stated.

The Reception staff were polite and professional. I was allocated room 806, a Club Double Room located in the East Wing. It took nearly 20 minutes to find the room due to the insufficient and confusing signage in the corridors. Both the bedroom and bathroom were a reasonable size. There were no windows in the room. The room was clean, tidy and comfortable with tea/coffee making facilities and a multi-channel digital TV. The bed was very comfortable. The bathroom had ample towels and running hot water and was clean and tidy. £55 for the night for a double room adjacent to the beach and a five minute walk to the centre of town at the end of June, on a Wednesday evening, is about at the right price point for what was previously a 5 Star hotel in years gone by. Recommended given its central location. Car parking is available in the adjacent local authority car park. A 24 hour stay will cost £20.10 using the PayByPhone parking app.

Stayed in June 2022

the room was in very poor quality paid £324 for 2 nights stay extremely over priced for a small room mould in the bathroom where showering no extractor to clear the moister in the room we was in the west wing which seem as though it was an old maids room with no ventilation could not access to open window and the view was pipes etc have pictures of this awful place, couldn’t open the windows and it was warmer climates (July) so was very poor this room should not be used as a place for public to stay it’s dangerous and not habitable, Heath and safety the kettle was having to be boiled under the dressing table because the cored was to short very bad no WiFi you have to pay for it unless in the lobby area which is free meaning a walk back and forth to get reception extra to use facilities, menu stated restaurant is open until 9:30pm which wasn’t the case closes at 9 and told its an old menu poor, knowing an event is on they hike up the price and for the quality this shouldn’t be excepted I did complain to the hotel but they didn’t have anything to say regarding the poor quality and I started it most certainly doesn’t match the price

The outter building was lovely and the grounds are beautiful location for the event was spot on and right by the beach

Stayed in July 2022

The bed was squeaking a lot, and was in the middle of the big room. The room was not easy to find. And I had to pay a supplement to the spa access.

The location to the room was great. The spa is nice.

Stayed in June 2022

Our room was absolutely boiling, no windows to open and it had a funny smell to it in the bathroom. Maybe some fans in the room would have been a good ideA!

The location of the hotel was amazing!

Stayed in June 2022

we were moved from our first room, which was very dirty. our second room had a lovely view and was very spacious. The cleanliness was just about acceptable. The communal areas were clean and the toilets were very clean. The hotel, is generally very dated, in poor decorative order. The staffs morale is very low and consequently they don’t want to help or assist in any way.

it’s location and grounds. The food was acceptable but not what you would expect from a 4*. Fairly good value for money but shop the deals. Excellent sea view.

Stayed in June 2022

No facility to buy food in the hotel other than at the set meal times. The local shops all closed early as our first night was a Sunday - even Tesco metro in the town centre closed at 5pm. The leisure centre would benefit from a deep clean and having the missing tiles from the floor of the pool replaced before someone is cut or injured. My partner heard someone at our window in the middle of the night, we reported this to the manager in the morning and showed him a picture of what looked like handprints as if someone had tried to push the window up and open. The manager said he would check CCTV. We heard nothing further. Apart from that, there's nothing really to grumble about. This hotel offers good value for money

The old world feel as you walk through the door. A step in to the foyer could be a step in to an Agatha Christie novel. The hotel is right on the seafront and only a minute walk to the pier. It is also very near to the Pavillion Theatre as well as the BIC so, it is ideal if you are attending an event in the area. There is a small leisure pool & spa * additional charge £5 for 24 hours. There is also a snack bar at the leisure centre and you can sit and look out to sea. The room we had was clean, comfortable and a good size. There was tea/coffee facility and an iron with ironing board and TV. Soap and hair and body wash was available in the bathroom. Our room had a bath with an overhead shower. A set price breakfast and evening meal was available

Stayed in June 2022

broken bed in first room, broken shower in second room, in total we moved rooms 4 times but it was sorted eventually

good location, friendly staff and excellent views

Stayed in July 2022