Safestay London Elephant & Castle and Safestay London Holland Park operate a 31-day maximum stay policy. Guests must be away for at least another 90 days before booking a reservation at the property again.

Guests are required to show some form of valid photo identification upon check in; preferably a valid passport or driving license. Student cards are not accepted as valid ID.

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18) who is staying in the same dorm/room.

When booking for 10 people or more, different policies and additional supplements may apply. Please ensure to book the whole dormitory for your group. Any extra beds vacant in the room will be added to your room rate. All additional charges will be confirmed prior to arrival and must be settled before the group checks in.

The minimum age for the dormitories is 18 years of age. Children are welcome in private rooms.

Families with children under the age of 16 years are welcome. However, they must book and pay for all beds in order to make the room private (i.e. in the case of 4 bedded dorms or larger). Alternatively the property have 2 bedded and 3 bedded private rooms available, subject to availability.

You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.