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  5. Sugarland Metro Hotel (Hotel), Douglas (UK) Deals

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  • Guest reviews (154)
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Hotel Sugarland Metro Hotel

Sugarland Metro Hotel

15 Loch Promenade, Douglas, IM1 2LX, United Kingdom – Excellent location – show map

Excellent location – rated 9.2/10! (score from 154 reviews)

Real guests • Real stays • Real opinions

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Sugarland Metro Hotel

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The building where the hotel is located
A seating area at Sugarland Metro Hotel
The lounge or bar area at Sugarland Metro Hotel
A kitchen or kitchenette at Sugarland Metro Hotel
A seating area at Sugarland Metro Hotel
A seating area at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A seating area at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A seating area at Sugarland Metro Hotel
A television and/or entertainment center at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A television and/or entertainment center at Sugarland Metro Hotel
A seating area at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A seating area at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel
A bathroom at Sugarland Metro Hotel
A bed or beds in a room at Sugarland Metro Hotel

*8.4* Gaiety Theatre: only 6 minutes away! (1,500 feet by foot)

Lock in a great price for Sugarland Metro Hotel – rated 8 by recent guests!

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8.0
Very Good
154 reviews
  • Facilities

    7.0

  • Cleanliness

    7.6

  • Comfort

    7.4

  • Value for money

    7.7

  • Location

    9.2

  • Total

    8.0

  • Free WiFi

    7.1

The proprietor was very friendly, helpful and attentive. A lift was provided which helped taking our luggage to our room. The hotel was right on the seafront with easy access to the town centre. Although we didn't take the breakfast option there were plenty of options locally. The room was large with good storage available, tea and coffee making equipment was refreshed frequently.

Tony United Kingdom

Great location. Owner was very nice and helpful. Clean room.

Jeffrey United States of America

It feels like you go back in time, it's such a pretty and old hotel. The location was great, a view minutes walk from the ferry and right next to the boulevard. The owner of the hotel was very friendly and the breakfast was great. Since it looked so old I am curious whether it will still be there in a view years. I hope it will be cleaner then.

Kirsten Netherlands

Excellent staff very good value for money And I will stay there next time I go to Isle of MANN

Shamash Canada

Location very convenient Most hospitable staff Good value for money

Shamash Canada

The location is great . Breakfast was lovely. Nice friendly staff. This was our second visit.

Dawn United Kingdom

Location was quite good, considering the lay of the town of Douglas. The building, like most of the structures along the Promenade, is rather dated, but has a great history from a more relaxed age and would have been quite luxurious in its day. The Proprietor was very friendly and ever helpful with anything and was always on hand if required. The building was fitted with a lift, which made moving heavy cases much easier.

Anthony Australia

Very friendly and helpful staff. Breakfast freshly cooked to order. Very convenient location.

Keith United Kingdom

Location excellent -- on the waterfront with great view out the window; very close to the ferry terminal, the station for the steam railroad, and bus stops for travel across the island; also close to good restaurants. Proprietor -- very friendly and congenial. His personal attention made me feel welcome.

Martin Canada

Very friendly owner, who was happy to help with information. Rooms well equipped, comfy bed,lovely view and very nice breakfast

Jennifer United Kingdom

Excellent location!

9.2
Highly rated for:
Great neighborhood
Highly rated for:
Views from the property
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Sugarland Metro Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8.0
Very Good
154 reviews
  • 9.2

    Excellent location!

  • Highly rated for:
    Great neighborhood
  • Highly rated for:
    Views from the property
  • What guests loved the most:
  • “The proprietor was very friendly, helpful and attentive. A lift was provided which helped taking our luggage to our room. The hotel was right on the seafront with easy access to the town centre.”
    Tony Tony United Kingdom United Kingdom
  • “Great location. Owner was very nice and helpful. Clean room.”
    Jeffrey Jeffrey United States of America United States of America
  • “It feels like you go back in time, it's such a pretty and old hotel. The location was great, a view minutes walk from the ferry and right next to the boulevard.”
    Kirsten Kirsten Netherlands Netherlands
  • “Excellent staff very good value for money And I will stay there next time I go to Isle of MANN”
    Shamash Shamash Canada Canada
  • “Location very convenient Most hospitable staff Good value for money”
    Shamash Shamash Canada Canada
  • “The location is great . Breakfast was lovely. Nice friendly staff. This was our second visit.”
    Dawn Dawn United Kingdom United Kingdom
  • “Location was quite good, considering the lay of the town of Douglas.”
    Anthony Anthony Australia Australia
  • “Very friendly and helpful staff. Breakfast freshly cooked to order. Very convenient location.”
    Keith Keith United Kingdom United Kingdom
  • “Location excellent -- on the waterfront with great view out the window; very close to the ferry terminal, the station for the steam railroad, and bus stops for travel across the island; also close to...”
    Martin Martin Canada Canada
  • “Very friendly owner, who was happy to help with information. Rooms well equipped, comfy bed,lovely view and very nice breakfast”
    Jennifer Jennifer United Kingdom United Kingdom

Looking out across the Irish Sea, Sugarland Hotel offers accommodations within a 10-minute walk of Douglas town center. This hotel has a bar and restaurant and offers free WiFi in some rooms.

Each room has a TV with satellite channels, a wardrobe, seating area, telephone and tea and coffee facilities. Bathrooms have a bath or shower and hairdryer.

Sugarland Hotel is around 15 minutes’ walk from Douglas’ Gaiety Theater, and the Manx Electric Railway runs from the town’s Promenade. Peel Castle, on the island’s west coast, is around 12 miles away.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

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Sugarland Metro Hotel has been welcoming Booking.com guests since Jun 18, 2014

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Brilliant!

Most popular facilities

Free WiFi
Family rooms
Bar

Bookers love...

녡 “friendly staff”
17 related reviews

녡 “sea view”
11 related reviews

녡 “location great”
8 related reviews

낍 Top Location: Highly rated by recent guests (9.2)

냨 Great Food: Meals here are highly recommended!

Breakfast Info

Full English/Irish, Buffet

Good Coffee!

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Availability

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Hotel surroundings

– Excellent location – show map Guests loved walking around the neighborhood!

Closest Airports *

  • Isle Of Man Airport
    7.5 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“The location is great . Breakfast was lovely. Nice friendly staff. This was our second visit. ”

Dawn United Kingdom
7.9

“Great location. Hot and cold water with good pressure from the tapp. Very friendly and helpful person at the reception.”

Tonu Estonia
9.5

“Location and view were excellent. The works on the prom didn't affect this hotel and it was very convenient for the ferry. Staff were friendly and helpful...”

Beverley United Kingdom
10

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Brilliant!

4 reasons to choose Sugarland Metro Hotel

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Facilities of Sugarland Metro Hotel

Most popular facilities

Free WiFi
Family rooms
Bar
Pets
  • Pets are not allowed.

Food & Drink
  • Bar
  • Good Coffee!
Internet
  • Free! WiFi is available in some hotel rooms and is free of charge.

Parking
  • No parking available.

Services
  • Shared lounge/TV area
  • Fax/Photocopying
  • Laundry
General
  • Elevator
  • Family rooms
Languages Spoken
  • English
  • Chinese

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Awesome!

House rules Sugarland Metro Hotel takes special requests – add in the next step!

Check-in

1:00 PM - 11:00 PM

Check-out

Until 10:30 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children not allowed.

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Pets

Pets are not allowed.

Cards accepted at this hotel

Visa Mastercard Sugarland Metro Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Sugarland Metro Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Verified guest reviews from real Bookers · Real Bookers. Real stays. Real opinions.

8.0 Very Good 154 reviews
  • Awesome: 9+

    47

  • Good: 7 – 9

    75

  • Okay: 5 – 7

    24

  • Poor: 3 – 5

    6

  • Very Poor: 1 – 3

    2

  • Staff9.0
  • Facilities 7.0
  • Cleanliness7.6
  • Comfort 7.4
  • Value for money7.7
  • Location9.2
  • Free WiFi 7.1
Low score for Douglas

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    How to get to Sugarland Metro Hotel from Isle Of Man Airport
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      20 minutes
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    8.0
    Very Good
    154 reviews

    What guests loved the most:

    “The proprietor was very friendly, helpful and attentive. A lift was provided which helped taking our luggage to our room. The hotel was right on the seafront with easy access to the town centre. Although we didn't take the breakfast option there were plenty of options locally. The room was large with good storage available, tea and coffee making equipment was refreshed frequently.”

    Tony United Kingdom

    “Great location. Owner was very nice and helpful. Clean room.”

    Jeffrey United States of America

    “It feels like you go back in time, it's such a pretty and old hotel. The location was great, a view minutes walk from the ferry and right next to the boulevard. The owner of the hotel was very friendly and the breakfast was great. Since it looked so old I am curious whether it will still be there in a view years. I hope it will be cleaner then.”

    Kirsten Netherlands

    “Excellent staff very good value for money And I will stay there next time I go to Isle of MANN”

    Shamash Canada

    “Location very convenient Most hospitable staff Good value for money”

    Shamash Canada

    “The location is great . Breakfast was lovely. Nice friendly staff. This was our second visit. ”

    Dawn United Kingdom

    “Location was quite good, considering the lay of the town of Douglas. The building, like most of the structures along the Promenade, is rather dated, but has a great history from a more relaxed age and would have been quite luxurious in its day. The Proprietor was very friendly and ever helpful with anything and was always on hand if required. The building was fitted with a lift, which made moving heavy cases much easier.”

    Anthony Australia

    “Very friendly and helpful staff. Breakfast freshly cooked to order. Very convenient location.”

    Keith United Kingdom

    “Location excellent -- on the waterfront with great view out the window; very close to the ferry terminal, the station for the steam railroad, and bus stops for travel across the island; also close to good restaurants. Proprietor -- very friendly and congenial. His personal attention made me feel welcome.”

    Martin Canada

    “Very friendly owner, who was happy to help with information. Rooms well equipped, comfy bed,lovely view and very nice breakfast”

    Jennifer United Kingdom
    1 2

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    See all guest reviews for Sugarland Metro Hotel

    Newest Reviews for Sugarland Metro Hotel

    • Reviewed: October 8, 2019

      Dawn

      United Kingdom
      7.9
      Good
      • • Leisure trip
      • • Travelers with friends
      • • Stayed 4 nights
      • • Submitted from a mobile device

      The location is great . Breakfast was lovely. Nice friendly staff. This was our second visit.

      Stayed in September 2019

    • Reviewed: September 28, 2019

      Anthony

      Australia
      2 helpful votes
      9.0
      Awesome
      • • Leisure trip
      • • Family with young children
      • • Stayed 3 nights

      Nothing specific, but little things needed some maintenance, such as non-working power points and light switches.

      Location was quite good, considering the lay of the town of Douglas. The building, like most of the structures along the Promenade, is rather dated, but has a great history from a more relaxed age and would have been quite luxurious in its day. The Proprietor was very friendly and ever helpful with anything and was always on hand if required. The building was fitted with a lift, which made moving heavy cases much easier.

      Stayed in September 2019

    • Reviewed: September 26, 2019

      Keith

      United Kingdom
      10
      “Great location and made to feel valued.”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 5 nights

      Nothing.

      Very friendly and helpful staff. Breakfast freshly cooked to order. Very convenient location.

      Stayed in September 2019

    • Reviewed: September 22, 2019

      John

      Ireland
      1 helpful vote
      5.4
      “ok”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 2 nights

      ok

      ok

      Stayed in September 2019

    • Reviewed: September 17, 2019

      Martin

      Canada
      8.8
      “Overall a good experience. Would stay there again on future visits.”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 4 nights

      Location excellent -- on the waterfront with great view out the window; very close to the ferry terminal, the station for the steam railroad, and bus stops for travel across the island; also close to good restaurants. Proprietor -- very friendly and congenial. His personal attention made me feel welcome.

      Stayed in September 2019

    • Reviewed: September 10, 2019

      Stephen

      United Kingdom
      3 helpful votes
      5.0
      “Nothing special”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 1 night
      • • Submitted from a mobile device

      An indifferent stay here. No breakfast offered and rather unfriendly.

      Stayed in September 2019

    • Reviewed: September 9, 2019

      Kate

      Australia
      1 helpful vote
      7.1
      “You get what you pay for - it was certainly value for the location and”
      • • Leisure trip
      • • Couple
      • • Stayed 3 nights
      • • Submitted from a mobile device

      The room had a dilapidated rather than deluxe feel to it. The bed was uncomfortably bouncy and I felt every move of my partner. They did provide a decent mattress that we squeezed onto the floor by the bed so only one of us slept on the bed. The curtains were faded and the carpet looked old. The tv glitched so we were unable to watch the movie we’d hoped to watch. The furnishings were a weird mix - red patterned carpet, orange curtains, blue bed head, purplish bedding all in muted tones. This was as expected as we’d seen the photos on booking.com!

      Excellent Wifi. A good assortment of breakfast options. (We got to try Manx kippers). They were quick to help find a single mattress for the floor in our room. Great sea views from the ‘deluxe’ room. Comfortable and fairly spacious seating area in the bow window. Despite the slightly shabby appearance the rooms were kept very clean.

      Stayed in September 2019

    • Reviewed: September 9, 2019

      Anonymous

      United Kingdom
      9.6
      “Comfortable, friendly and great value. Always a pleasure to stay here”
      • • Business trip
      • • Solo traveler
      • • Stayed 1 night

      I've stayed here a couple of times, and it's my first choice when I visit Douglas as it's such good value for money and within walking distance of the ferry terminal and the centre of town. All staff I encountered are friendly, helpful and accommodating. Room and facilities are fairly basic, but sufficient to my needs and always clean and comfortable - bathroom was excellent and shower had good pressure. It's great to have the option of decaf coffee in the room. Breakfast options are varied and tasty, cooked fresh and brought quickly.

      Stayed in September 2019

    • Reviewed: September 8, 2019

      Tony

      United Kingdom
      8.8
      “friendly, helpful proprietor, great location in a wonderful town.”
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights

      The decor in the hotel was a bit dated and the shower was not designed for someone of my stature (6'4")

      The proprietor was very friendly, helpful and attentive. A lift was provided which helped taking our luggage to our room. The hotel was right on the seafront with easy access to the town centre. Although we didn't take the breakfast option there were plenty of options locally. The room was large with good storage available, tea and coffee making equipment was refreshed frequently.

      Stayed in September 2019

    • Reviewed: September 7, 2019

      Jennifer

      United Kingdom
      1 helpful vote
      9.2
      Awesome
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Only issue was the tv signal, but didn’t watch it much.

      Very friendly owner, who was happy to help with information. Rooms well equipped, comfy bed,lovely view and very nice breakfast

      Stayed in September 2019

    • Reviewed: September 6, 2019

      Keith

      United Kingdom
      7.9
      “Great holiday, great location and helpful staff.”
      • • Leisure trip
      • • Couple
      • • Stayed 7 nights
      • • Submitted from a mobile device

      Very friendly staff and room was very clean. Good shower.

      Stayed in September 2019

    • Reviewed: September 6, 2019

      Arthur

      United Kingdom
      5.8
      Okay
      • • Leisure trip
      • • Couple
      • • Stayed 5 nights
      • • Submitted from a mobile device

      In need of updating ,and a good clean

      The location and friendliness

      Stayed in September 2019

    • Reviewed: September 4, 2019

      Stephen

      United Kingdom
      8.8
      Excellent
      • • Leisure trip
      • • Solo traveler
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Advertisement said bar. The bar wasn't open and possibly due to time of year and just out of season. Would like to see hotels offering what's they advertise.

      Excellent staff and welcoming when I arrived. Breakfast very good choices and just the job to start the day.

      Stayed in September 2019

    • Reviewed: September 4, 2019

      Chris

      United Kingdom
      9.6
      “Manx GP visit.”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 2 nights
      • • Submitted from a mobile device

      I didn't really see any staff or other guests so as a single traveller it felt a bit lonely.

      Room was a good size, bed was very comfortable, shower & bathroom were spotless so had everything I needed. Owner was very friendly and helpful, to be going for 33 years tells you something.

      Stayed in August 2019

    • Reviewed: September 2, 2019

      Malcolm

      United Kingdom
      9.2
      “Good for the money”
      • • Leisure trip
      • • Travelers with friends
      • • Stayed 3 nights
      • • Submitted from a mobile device

      Bed was little bit uncomfortable and pillows the same

      The owner was good to talk to and helpful only 2 minutes of the ferry

      Stayed in September 2019

    The Best of Douglas

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    1007700,1020550,1015390|1,1004320,1025620,1025990|1,758330,1016090,1002100,1019200|2,1017050,1020550|4,835220,1024310,1007700|2,998220,966310,1012390,1024320,1025250|2,1007570,1019200,1015390,1017680,1020550|1,998820,1017020,1002050