Hotel
 The Franklin London - Starhotels Collezione

Airport shuttle. Airport shuttle available – additional charges may apply. You can request this in the next step.

24 Egerton Gardens, Kensington and Chelsea, London, SW3 2DB, United Kingdom – Excellent location – show map – Subway Access

Excellent location – rated 9.7/10! (score from 307 reviews)

Real guests • Real stays • Real opinions

9.0
Wonderful
307 reviews

Great location Superb and helpful staff Very clean

Feras Qatar

Location was amazing, the bedding and room - very good. Staff were very friendly and professional.

Nikki United Arab Emirates

Spacious, clean room. Very central and close to public transport. Great staff and amazing library downstairs that you can work from!

Sara United Arab Emirates

location. garden view. very nice and helpful staff

Ff United States of America

the hotel is beautiful, the room is very nice. If anything, the bathroom is a bit small and the shower a little uncomfortable. however, I have no words for the staff. they are amazing! they have been super helpful and very friendly. Specially Collin and Nico. I am sure I will be back to the Franklin wherever I come back to London!!!

Vivina United States of America

The staff was exceptionally polite and lovely. We arrived early and our room was not available, so they upgraded our room with no extra costs for us and we did not have to wait. The breakfast was wonderful as well. Our stay was simply perfect. Thank you. :)

Fancy_frenzy Germany

The decor is absolutely beautiful. The attention to detail is next to none. The manager Christian is very friendly and always willing to help. Thank you !

Nicola United Kingdom

Cozy, private, welcoming staff are very very friendly you can’t imagine I appreciate all the welcoming and gesture giving by Nariman and Chrisiano they made me feel like home ..

Najla United Arab Emirates

Our favorite hotel! We always are made to feel very welcome. The staff is a delight!

Michele United States of America

I loved everything about my stay especially the staff, they were helpful, warm and friendly. The Franklin enjoys a strategic location and has great interiors. its small but very well designed. I will definitely stay there again.

Dana Kuwait
9.0
Wonderful
307 reviews
  • What guests loved the most:
  • “Great location Superb and helpful staff Very clean”
    Feras Feras Qatar Qatar
  • “Location was amazing, the bedding and room - very good. Staff were very friendly and professional.”
    Nikki Nikki United Arab Emirates United Arab Emirates
  • “Spacious, clean room. Very central and close to public transport. Great staff and amazing library downstairs that you can work from!”
    Sara Sara United Arab Emirates United Arab Emirates
  • “location. garden view. very nice and helpful staff”
    Ff Ff United States of America United States of America
  • “the hotel is beautiful, the room is very nice. If anything, the bathroom is a bit small and the shower a little uncomfortable. however, I have no words for the staff. they are amazing!”
    Vivina Vivina United States of America United States of America
  • “The staff was exceptionally polite and lovely. We arrived early and our room was not available, so they upgraded our room with no extra costs for us and we did not have to wait.”
    Fancy_frenzy Fancy_frenzy Germany Germany
  • “The decor is absolutely beautiful. The attention to detail is next to none. The manager Christian is very friendly and always willing to help. Thank you !”
    Nicola Nicola United Kingdom United Kingdom
  • “Cozy, private, welcoming staff are very very friendly you can’t imagine I appreciate all the welcoming and gesture giving by Nariman and Chrisiano they made me feel like home ..”
    Najla Najla United Arab Emirates United Arab Emirates
  • “Our favorite hotel! We always are made to feel very welcome. The staff is a delight!”
    Michele Michele United States of America United States of America
  • “I loved everything about my stay especially the staff, they were helpful, warm and friendly. The Franklin enjoys a strategic location and has great interiors. its small but very well designed.”
    Dana Dana Kuwait Kuwait

Categories:

  • Staff 9.6
  • Facilities8.9
  • Cleanliness 9.3
  • Comfort 9.4
  • Value for money8.3
  • Location 9.7
  • Free WiFi 9.5
High score for London

Stay in the heart of London – Excellent location – show map

You're eligible for a Genius discount at The Franklin London - Starhotels Collezione! To save at this property, all you have to do is sign in.

Set in the heart of Kensington in central London, just steps from the Victoria and Albert Museum, The Franklin London - Starhotels Collezione offers elegant accommodations with free WiFi access and a Hammam floor. Guests can dine in The Franklin Restaurant by Michelin starred chef Alfredo Russo or enjoy a drink in the bar.

Reopened in 2016 after an extensive refurbishment, the hotel features elegant rooms and suites designed to incorporate classic elements and Italian details. Each room at The Franklin is air conditioned and is fitted with a flat-screen TV, a seating area, a signature bed with premium linens and a pillow menu. The luxury bathrooms come with bathrobes and toiletries.

Further facilities include a 24-hour front desk, concierge services, a techno gym and a spa.

The famous Harrods Department Store can be reached in a 7-minute walk, while the Natural History Museum is less than 10 minutes away. The Royal Albert Hall and Hyde Park are 0.6 mi from The Franklin London - Starhotels Collezione.

The nearest underground station is South Kensington, just 1,950 feet away. London Heathrow is approximately 45 minutes away by car, depending on traffic, and airport transfers can be arranged at an extra fee.

This is our guests' favorite part of London, according to independent reviews.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

The Franklin London - Starhotels Collezione has been welcoming Booking.com guests since Jun 16, 2016
 Hotel chain/brand: Starhotels

Show me more

Most popular amenities

Free WiFi
Family rooms
Airport shuttle
Non-smoking rooms
Fitness center
Pet friendly
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the heart of London, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Full English/Irish

Saved to 8034 lists

Availability

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4 reasons to choose The Franklin London - Starhotels Collezione

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.0
Wonderful · 307 reviews
Read all reviews
Categories:
  • Staff 9.6
  • Facilities8.9
  • Cleanliness 9.3
  • Comfort 9.4
  • Value for money8.3
  • Location 9.7
  • Free WiFi 9.5
High score for London

Select topics to read reviews:

See what guests loved the most:

  • Feras
    QatarQatar
    “Great location Superb and helpful staff Very clean”
  • Nikki
    United Arab EmiratesUnited Arab Emirates
    “Location was amazing, the bedding and room - very good. Staff were very friendly and professional.”
  • Sara
    United Arab EmiratesUnited Arab Emirates
    “Spacious, clean room. Very central and close to public transport. Great staff and amazing library downstairs that you can work from!”
  • Ff
    United States of AmericaUnited States of America
    “location. garden view. very nice and helpful staff”
  • Vivina
    United States of AmericaUnited States of America
    “the hotel is beautiful, the room is very nice. If anything, the bathroom is a bit small and the shower a little uncomfortable. however, I have no words for the staff. they are amazing! they have been super helpful and very friendly. Specially...”
  • Fancy_frenzy
    GermanyGermany
    “The staff was exceptionally polite and lovely. We arrived early and our room was not available, so they upgraded our room with no extra costs for us and we did not have to wait. The breakfast was wonderful as well. Our stay was simply perfect. Thank...”
  • Nicola
    United KingdomUnited Kingdom
    “The decor is absolutely beautiful. The attention to detail is next to none. The manager Christian is very friendly and always willing to help. Thank you !”
  • Najla
    United Arab EmiratesUnited Arab Emirates
    “Cozy, private, welcoming staff are very very friendly you can’t imagine I appreciate all the welcoming and gesture giving by Nariman and Chrisiano they made me feel like home ..”
  • Michele
    United States of AmericaUnited States of America
    “Our favorite hotel! We always are made to feel very welcome. The staff is a delight!”
  • Dana
    KuwaitKuwait
    “I loved everything about my stay especially the staff, they were helpful, warm and friendly. The Franklin enjoys a strategic location and has great interiors. its small but very well designed. I will definitely stay there again.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Does this price include the VAT?
    Yes, our prices are inclusive of VAT.
    Asked about: Superior Double Room • Answered on December 25, 2019
  • Hi, do the rooms have hair dryers ? Thanks
    Dear Guest, Thank you for choosing the Franklin Hotel for your stay. We do have hairdryer in our rooms. Should yuo need further assistance do not hesitate to ask. Best regards, The Franklin team
    Answered on April 25, 2022
  • Can we have connected rooms? And which category?
    Dear Guest, Thank you for choosing The Franklin Hotel for your stay. We do have connecting rooms on the first floor and they are Junior suit and Executive Suit. I hope this helps. Best regards, The Franklin team
    Answered on April 25, 2022
  • Hi Which suites have 2 twin beds?
    Dear Guest, Thank you for choosing The Franklin Hotel for your stay. Sadly, we do not have twin rooms. I hope this helps. Best Regards, The Franklin Team
    Answered on April 25, 2022
  • Hello is it possible to have 2 x twin bed rooms? Thank you
    Dear Guest, Thank you for choosing The Franklin Hotel for your stay. Sadly, we do not have twin rooms. I hope this helps. Best regards, The Franklin team
    Answered on April 25, 2022

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Victoria and Albert Museum
    0.1 miles
  • Victoria & Albert Museum
    0.1 miles
  • London Science Museum
    0.3 miles
  • Harrods
    0.3 miles
  • Imperial College London
    0.3 miles
  • Natural History Museum London
    0.3 miles
  • Science Museum
    0.4 miles
  • Sloane Street
    0.4 miles
  • Ellis Street
    0.5 miles
Top attractions
  • The Serpentine
    0.6 miles
  • Buckingham Palace
    1.2 miles
  • Piccadilly Circus
    1.8 miles
  • Houses of Parliament
    1.9 miles
  • Big Ben
    1.9 miles
  • Trafalgar Square
    1.9 miles
  • London Eye
    2.2 miles
  • Tower of London
    4.1 miles
  • Wembley Stadium
    6.3 miles
  • O2 Arena
    7.4 miles
Natural Beauty
  • River The Thames
    2.2 miles
Public transit
  • Subway South Kensington Tube Station
    0.2 miles
Closest Airports
  • London City Airport
    9.4 miles
  • London Heathrow Airport
    12.3 miles
  • London Gatwick Airport
    23.4 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
1 Restaurant On Site

    The Franklin Restaurant by Alfredo Russo

    Food: Italian

    Open for: Breakfast, Lunch, Dinner, High tea

    Menu: À la carte

Amenities of The Franklin London - Starhotels Collezione

Most popular amenities

Free WiFi
Family rooms
Airport shuttle
Non-smoking rooms
Fitness center
Pet friendly
Tea/Coffee Maker in All Rooms
Bar
Pets
Pets are allowed. Charges may apply.
Food & Drink
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Pet basket
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Room service
Health & Wellness Facilities
  • Fitness
  • Full-body massage Additional charge
  • Hand massage Additional charge
  • Head massage Additional charge
  • Couples' massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Steam room
  • Spa facilities
  • Body treatments
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Turkish/Steam Bath
  • Massage Additional charge
  • Fitness center
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules The Franklin London - Starhotels Collezione takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Extra bed by request
Free
3 - 5 years
Extra bed by request
Free
6 - 16 years
Extra bed by request
£30 per child, per night
17+ years
Extra bed by request
£60 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB American Express The Franklin London - Starhotels Collezione accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card.

FAQs about The Franklin London - Starhotels Collezione

  • The prices at The Franklin London - Starhotels Collezione may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The Franklin London - Starhotels Collezione offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Turkish/Steam Bath
    • Beauty services
    • Facial treatments
    • Waxing services
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Body treatments
    • Spa facilities
    • Steam room
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Fitness

  • From the nearest airport, you can get to The Franklin London - Starhotels Collezione by:

    • Taxi 50min
    • Subway/Metro 1h

  • The Franklin London - Starhotels Collezione has 1 restaurant:

    • The Franklin Restaurant by Alfredo Russo

  • The Franklin London - Starhotels Collezione is 2 miles from the center of London.

  • Guests staying at The Franklin London - Starhotels Collezione can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Full English/Irish

  • Room options at The Franklin London - Starhotels Collezione include:

    • Double
    • Suite
    • Single

  • Check-in at The Franklin London - Starhotels Collezione is from 3:00 PM, and check-out is until 11:00 AM.