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  • Guest reviews (998)

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Hotel Malmaison Cheltenham

Malmaison Cheltenham

Bayshill Road, Cheltenham, GL50 3AS, United Kingdom – Excellent location – show map

Excellent location – rated 9.2/10! (score from 998 reviews)

Real guests • Real stays • Real opinions

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Malmaison Cheltenham

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The library in the hotel
A bed or beds in a room at Malmaison Cheltenham
A bathroom at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bathroom at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bathroom at Malmaison Cheltenham
A bathroom at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A bathroom at Malmaison Cheltenham
A bed or beds in a room at Malmaison Cheltenham
A seating area at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
The lobby or reception area at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
A restaurant or other place to eat at Malmaison Cheltenham
A seating area at Malmaison Cheltenham
A bathroom at Malmaison Cheltenham

Cheltenham Town Hall: only 6 minutes away! (1,500 feet by foot)

Lock in a great price for Malmaison Cheltenham – rated 8.3 by recent guests!

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8.3
Very Good
998 reviews
  • Facilities

    8.0

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Value for money

    7.3

  • Location

    9.2

  • Total

    8.3

  • Free WiFi

    8.4

For the price paid, this was one of the best hotels I have ever stayed at. Everything was perfect. I was only there for a night but was made to feel so welcome by the lovely kind staff, my room was larger than expected and the facilities were amazing. Room was also super clean. Thank you so much to all the lovely staff and keep up the good work :)

Rehanna United Kingdom

Prepare a bed & water bowl for my dog:) Modern designed room.

Aey Thailand

The room was very well appointed BUT had no air conditioning. Staff were friendly; breakfast was good, location great.

Francis Thailand

The bed, the shower, and the extremely friendly staff

Guest United States of America

Comfortable room, power shower, nice bar, decent breakfast.

Kate United Kingdom

We had two small dogs and they were well received by the hotel. The room was quiet as we had requested.

Paul United Kingdom

Excellent place, good mix of architecture, old and new. Spotlessly clean, very friendly and helpful staff

Richard United Kingdom

Plenty for breakfast in a basket, fresh and tasty. Lovely quiet room.

Anonymous United Kingdom

We enjoyed our second stay in this beautiful hotel. Hotel is centrally located, rooms are nice and confortable and staff is helpful. We hope to stay again soon!

Elena Netherlands

We thought that the hotel was to a high standard and the staff were amazing very friendly

Martin United Kingdom

Excellent location!

9.2
Highly rated for:
Great neighborhood
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Very comfy beds
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Malmaison Cheltenham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8.3
Very Good
998 reviews
  • 9.2

    Excellent location!

  • Highly rated for:
    Great neighborhood
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Great neighborhood
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
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  • Highly rated for:
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  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    Great check-in experience
  • Highly rated for:
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  • Highly rated for:
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  • What guests loved the most:
  • “For the price paid, this was one of the best hotels I have ever stayed at. Everything was perfect.”
    Rehanna Rehanna United Kingdom United Kingdom
  • “Prepare a bed & water bowl for my dog:) Modern designed room.”
    Aey Aey Thailand Thailand
  • “The room was very well appointed BUT had no air conditioning. Staff were friendly; breakfast was good, location great.”
    Francis Francis Thailand Thailand
  • “The bed, the shower, and the extremely friendly staff”
    Guest Guest United States of America United States of America
  • “Comfortable room, power shower, nice bar, decent breakfast.”
    Kate Kate United Kingdom United Kingdom
  • “We had two small dogs and they were well received by the hotel. The room was quiet as we had requested.”
    Paul Paul United Kingdom United Kingdom
  • “Excellent place, good mix of architecture, old and new. Spotlessly clean, very friendly and helpful staff”
    Richard Richard United Kingdom United Kingdom
  • “Plenty for breakfast in a basket, fresh and tasty. Lovely quiet room.”
    United Kingdom United Kingdom
  • “We enjoyed our second stay in this beautiful hotel. Hotel is centrally located, rooms are nice and confortable and staff is helpful. We hope to stay again soon!”
    Elena Elena Netherlands Netherlands
  • “We thought that the hotel was to a high standard and the staff were amazing very friendly”
    Martin Martin United Kingdom United Kingdom

One of our best sellers in Cheltenham! Located in the heart of the fashionable Montpellier district, Malmaison Cheltenham blends modern architecture and design with traditional regency elegance. Free WiFi is available throughout the hotel, parking is available on-site or via street permits charged at GBP 5 a night. Cheltenham town center is just 5 minutes' walk along the Promenade and Montpellier Gardens, a main venue for Jazz, Science and Literature Festival events, is just 2 minutes' walk from the hotel.

Each room features individual artwork, Egyptian cotton linen and private bathrooms. Some rooms have modern, open-plan bathrooms and Nespresso machines, while others boast their own private balcony.

The on-site brasserie has a theater kitchen and open hearth oven. Guests can enjoy a light snack in the lounge, as well as a 3-course Sunday lunch menu and afternoon tea in a Grade I listed conservatory. In the warmer months, drinks can be taken on the terrace.

Cheltenham Spa Rail Station just 15-20 minutes’ walk from the hotel, while Cheltenham Racecourse is a 10-minute drive away. The historic 19th-century Pittville Pump Room and gardens are 15 minutes' walk from the hotel.

This is our guests' favorite part of Cheltenham, according to independent reviews.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

We speak your language!

Malmaison Cheltenham has been welcoming Booking.com guests since Nov 26, 2010
Hotel chain/brand: Malmaison

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Brilliant!

Most popular facilities

Parking
Pet friendly
Spa
Free WiFi
Restaurant
Non-smoking rooms
Bar

Good for couples – they rated the facilities 8.0 for two-person stays.

Bookers love...

녡 “friendly staff”
89 related reviews

녡 “comfortable bed”
62 related reviews

녡 “excellent location”
53 related reviews

녡 “boutique style”

뀐 Located in the best-rated area in Cheltenham, this hotel has an excellent location score of 9.2

끉 Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian

Good Coffee!

뀄 Free WiFi
Guests consistently rate the WiFi as excellent

끸 Private parking at the hotel

Loyal Customers

끖 There are more repeat guests here than most other properties.

Saved to 1194 lists

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Availability

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Max adults: 2
Standard Double Room
  • 1 queen bed
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Max adults: 2
Superior Double Room
  • 1 queen bed
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Max adults: 2
Executive King Room
  • 1 king bed
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Max adults: 2
CosyDouble Room
  • 1 full bed
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Executive Twin Room
  • 1 king bed
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Just booked in Cheltenham 1 property like Malmaison Cheltenham was just booked in the last 15 minutes on our site

4 reasons to choose Malmaison Cheltenham

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Hotel surroundings

– Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks *

  • Cheltenham Town Hall
    0.3 miles
  • Cheltenham General Hospital
    0.6 miles
  • University of Gloucestershire
    0.6 miles
  • Sudeley Castle
    6.6 miles
  • Gloucestershire Royal Hospital
    6.6 miles
  • Winfield Hospital
    6.8 miles
  • Kingsholm Stadium
    6.9 miles
  • Gloucester Cathedral
    7.3 miles
  • Strensham Services M5
    12.1 miles
  • Broadway Tower
    13.8 miles

Restaurants & Markets *

  • The Co-operative Food Supermarket
    0.2 miles
  • Marks & Spencer Supermarket
    0.6 miles
  • Cafe Mocha Cafe/Bar
    0.7 miles

Closest Airports *

  • Gloucestershire Airport
    3.5 miles
  • Birmingham Airport
    41.3 miles
  • Bristol Airport
    44.2 miles

Most Popular Landmarks *

  • Weston Park
    15.5 miles
  • Cotswold Water Park
    17 miles
  • Kingscote Barn
    17.3 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“hotel is in a fantastic location and the rooms are beautiful”

Paul United Kingdom
8.7

“Lovely Staff, great food, fabulous rooms and great location and lots of different places to relax inside and out. Will definitely be staying again! The breakfas...”

Emma United Kingdom
10

“Location, building, parking staff were all fantastic”

Ben United Kingdom
8.3

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Brilliant!
1 Restaurant On Site
  • Chez Mal Brasserie

    Food: British

    Open for: Breakfast, Lunch, Dinner, High tea

    Menu: À la carte

Facilities of Malmaison Cheltenham Great facilities! Review score, 8.0

Most popular facilities

Parking
Pet friendly
Spa
Free WiFi
Restaurant
Non-smoking rooms
Bar
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Pets
  • Pets are allowed. Charges may apply.

Activities
  • Library
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • On-site coffee shop
  • Bottle of water
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
  • Good Coffee!
Internet
  • Free! WiFi is available in all areas and is free of charge.

Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
Parking
  • Private parking is available on site (reservation is needed) and costs GBP 5 per day.

  • Accessible parking
  • Street parking
  • Secure parking
Health & Wellness Facilities
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Massage Additional charge
  • Spa Additional charge
Front Desk Services
  • Baggage storage
  • 24-hour front desk
Entertainment & Family Services
  • Kids' TV channels
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
General
  • Pet bowls
  • Pet basket
  • Shared lounge/TV area
  • Designated smoking area
  • Smoke-free property
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Safe
  • Elevator
  • VIP room facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers Additional charge
  • Room service

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Awesome!

House rules Malmaison Cheltenham takes special requests – add in the next step!

Check-in

3:00 PM - 12:00 AM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 2 years
Can use a crib when requested
FREE
Can use an extra bed when requested
£30 per child, per night
3 - 12 years
Can use an extra bed when requested
£30 per child, per night

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Pets

Pets are allowed. Charges may apply.

Cards accepted at this hotel

American Express Visa Mastercard Malmaison Cheltenham accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Malmaison Cheltenham accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle childrens extra bed charges directly with the hotel.

Parking can be pre-booked with reception prior to arrival. On-site car parking is chargeable at a daily rate of GBP 5.00 from 15:00 on the day of arrival till 12:00 on the day of departure, the car park will be a registration recognition.

Breakfast inclusive rates include a continental breakfast priced at GBP 15 per person. Guests wishing to choose from the A La Carte full breakfast menu, there will be an additional GBP 2 per person upgrade cost charged on departure at the hotel.

Massage, nail and beauty treatments are available by appointment at Gee’s Beauty prior to arrival. There is a steam room also available for guests to use. Please contact the property after booking to make a reservation.

FAQs about Malmaison Cheltenham

  • Malmaison Cheltenham offers the following activities/services (charges may apply):

    • Spa
    • Massage
    • Library
    • Golf course (within 2 miles)
    • Spa/Wellness packages
    • Steam room
    • Spa lounge/Relaxation area

  • The following parking options are available to guests staying at Malmaison Cheltenham (subject to availability):

    • Parking
    • On-site parking
    • Private Parking
    • Secure parking
    • Street parking
    • Accessible parking

  • Room options at Malmaison Cheltenham include:

    • Double
    • Twin

  • Check-in at Malmaison Cheltenham is from 3:00 PM, and check-out is until 12:00 PM.

  • Malmaison Cheltenham has 1 restaurants:

    • Chez Mal Brasserie

  • From the nearest airport, you can get to Malmaison Cheltenham by:

    • Car 70 minutes

  • Guests staying at Malmaison Cheltenham can enjoy a highly-rated breakfast during their stay (guest review score: 7.7).

    Breakfast option(s) include:

    • Continental
    • Vegetarian

  • In total, there are 58 rooms at Malmaison Cheltenham.

    Learn more about rooms and availability by entering your dates.

  • The prices at Malmaison Cheltenham may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

Verified guest reviews from real Bookers · Real Bookers. Real stays. Real opinions.

8.3 Very Good 998 reviews
  • Awesome: 9+

    461

  • Good: 7 – 9

    340

  • Okay: 5 – 7

    157

  • Poor: 3 – 5

    31

  • Very Poor: 1 – 3

    9

  • Staff8.4
  • Facilities8.0
  • Cleanliness8.7
  • Comfort8.3
  • Value for money 7.3
  • Location9.2
  • Free WiFi8.4
Low score for Cheltenham

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    How to get to Malmaison Cheltenham from Bristol Airport
    • Car
      70 minutes
    • Parking available
    Like this one but not totally sure yet? Show similar hotels

    Questions you may have

    Find quick answers or ask questions to the property

    • where it says private bathroom does this mean ensuite. I am looking to come on 14th March for 1 night for my partners birthday.

      All room types apart from our Executive Suites feature en suites. Some of our Executive Suites feature an 'in room bathing area' which can consist of either a bath and/or shower in the room itself, some other Executive Suites do have an en suite instead if you prefer this, please contact the hotel prior to arrival if you book an Executive Suite and have a preference.

    • Can my 6 year old stay in our bed please

      As you have booked an Executive Twin room type with us you will have two single beds within your room, should you require an additional bed within the room please contact the hotel directly to arrange this, a charge of £30 will apply.

      Asked about: Executive Twin Room

    Thanks! You'll receive an email as soon as the property answers your question.

    The property usually replies within a few days

    Your question will be published on Booking.com once it's approved and answered by our partner. Don’t include inappropriate content. Click here to read our guidelines.
    8.3
    Very Good
    998 reviews

    What guests loved the most:

    “For the price paid, this was one of the best hotels I have ever stayed at. Everything was perfect. I was only there for a night but was made to feel so welcome by the lovely kind staff, my room was larger than expected and the facilities were amazing. Room was also super clean. Thank you so much to all the lovely staff and keep up the good work :)”

    Rehanna United Kingdom

    “Prepare a bed & water bowl for my dog:) Modern designed room.”

    Aey Thailand

    “The room was very well appointed BUT had no air conditioning. Staff were friendly; breakfast was good, location great.”

    Francis Thailand

    “The bed, the shower, and the extremely friendly staff”

    Guest United States of America

    “Comfortable room, power shower, nice bar, decent breakfast. ”

    Kate United Kingdom

    “We had two small dogs and they were well received by the hotel. The room was quiet as we had requested.”

    Paul United Kingdom

    “Excellent place, good mix of architecture, old and new. Spotlessly clean, very friendly and helpful staff”

    Richard United Kingdom

    “Plenty for breakfast in a basket, fresh and tasty. Lovely quiet room.”

    Anonymous United Kingdom

    “We enjoyed our second stay in this beautiful hotel. Hotel is centrally located, rooms are nice and confortable and staff is helpful. We hope to stay again soon!”

    Elena Netherlands

    “We thought that the hotel was to a high standard and the staff were amazing very friendly”

    Martin United Kingdom
    1 2

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    See all guest reviews for Malmaison Cheltenham

    Newest Reviews for Malmaison Cheltenham

    • Reviewed: December 11, 2019

      Christopher

      United Kingdom
      4.0
      “Never again”
      • • Leisure trip
      • • Family with young children
      • • Stayed 2 nights

      Poorly indicated reception area. Lighting in room dull - difficult for older customers like me.. First night the lights came on every two hours. NO HOT WATER during 48 hours - unable to shower

      Very little

      Stayed in December 2019

    • Reviewed: December 8, 2019

      Chloe

      United Kingdom
      7.5
      Good
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted from a mobile device

      No conditioner in the bathroom - only body wash and shampoo. Breakfast was really disappointing- weak coffee and dry omelette (with soggy spinach rather than the rocket as advertised on the menu). I’d probably stick to the buffet next time.

      Great location, very quiet room.

      Stayed in December 2019

    • Reviewed: December 8, 2019

      Stephen

      United Kingdom
      1.0
      “Not great”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Noisy room ..viberation from the lift ...noisy guests after Xmas party ..couple fighting outside the room at 2 in the morning ...noisy guests at 5 in the morning not a good night sleep ...breakfast staff when busy forget about you

      Bed was good and room was ok and clean

      Stayed in December 2019

    • Reviewed: December 6, 2019

      Victoria

      United Kingdom
      8.0
      Very Good
      • • Business trip
      • • Group
      • • Stayed 1 night

      Delicious

      Stayed in December 2019

    • Reviewed: December 4, 2019

      Elena

      Netherlands
      9.0
      “Great hotel in beautiful building”
      • • Leisure trip
      • • Couple
      • • Stayed 1 night

      We enjoyed our second stay in this beautiful hotel. Hotel is centrally located, rooms are nice and confortable and staff is helpful. We hope to stay again soon!

      Stayed in November 2019

    • Reviewed: December 3, 2019

      Anonymous

      United Kingdom
      1.0
      Very Poor
      • • Leisure trip
      • • Couple
      • • Stayed 1 night

      No hot water in bath,crack in wash basin, room cold.

      Location was good,staff and food were OK

      Stayed in December 2019

    • Reviewed: December 2, 2019

      Andy

      United Kingdom
      6.3
      Pleasant
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted from a mobile device

      Very cramped room

      Stayed in November 2019

    • Reviewed: November 27, 2019

      Nick

      United Kingdom
      8.0
      “Fine, comfortable, but note the comment on the lighting.”
      • • Business trip
      • • Group
      • • Stayed 1 night

      Room too gloomy. No decent light near the mirror so see for makeup.

      Size of room, location.

      Stayed in November 2019

    • Reviewed: November 25, 2019

      Tony

      United Kingdom
      3.0
      “Disappointing”
      • • Leisure trip
      • • Couple
      • • Stayed 1 night

      I have previously stayed and had a great time and been very satisifed however I was very disappointed, I booked a king executive room and was very disappointed, previous king rooms have been much larger and had whirlpool baths, this was basically a large double. There was no hot water from the sink taps and the TV wasnt big enough for the room and the distance away from the bed. The hotel had rented the bar out from 6pm so we couldn't get a drink in the hotel and the customer service at breakfast was nothing short of disgusting. We waited 15 mins to be seated and was not spoken to at all in that time to explain that they were busy or turning tables around etc and only managed to get seated because we went to reception and queried the situation. We were then met by a waitress who was incredibly rude and basically threw cutlery and plates on the table and remarked 'she couldnt give us what she didnt have! We then waited another 20 mins for food after being served the incorrect drinks. As stated I have always been very impressed before but this visit will make me consider whether to return.

      Location

      Stayed in November 2019

    • Reviewed: November 24, 2019

      Andrew

      United Kingdom
      4.0
      “Average”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Being kept awake on Saturday night by the loud and thunderous base if the disco. Lights in the room kept turning themselves on after being turned off on several occasions. It was as if there was a poltergeist in the room.

      Comfy bed.

      Stayed in November 2019

    • Reviewed: November 24, 2019

      Martin

      United Kingdom
      10
      “Our stay at the Malmaison was superb”
      • • Business trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted from a mobile device

      Nothing

      We thought that the hotel was to a high standard and the staff were amazing very friendly

      Stayed in November 2019

    • Reviewed: November 24, 2019

      Rachael

      United Kingdom
      6.3
      Pleasant
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted from a mobile device

      Very small room. Breakfast wasn’t great

      Great location for Montpellier area of town

      Stayed in November 2019

    • Reviewed: November 24, 2019

      Gordon

      United Kingdom
      9.6
      Exceptional
      • • Business trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted from a mobile device

      Parking not always available

      Great location and best place to stay in Cheltenham

      Stayed in November 2019

    • Reviewed: November 23, 2019

      Gavlor

      United Kingdom
      1 helpful vote
      6.0
      “Lovely looking hotel but doesn’t live up to appearance”
      • • Leisure trip
      • • Solo traveler
      • • Stayed 1 night
      • • Submitted from a mobile device

      Room very cramped. Breakfast really bad. Looked great but all cold even a fresh poached egg.

      Very convenient position. Nice surroundings and nice main areas

      Stayed in November 2019

    • Reviewed: November 22, 2019

      Joe

      United Kingdom
      8.0
      “Excellent stay”
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted from a mobile device

      The rooms can be a little too warm

      The extra mile the staff went for us

      Stayed in October 2019

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