Hotel The Old Custom House

South Quay,, Padstow, PL28 8BL, United Kingdom – Excellent location – show map

Excellent location – rated 9.7/10! (score from 835 reviews)

Real guests • Real stays • Real opinions

8.3
Very Good
835 reviews

This delightful, quirky old inn is perfectly located on the Padstow harbor.

Judith United States of America

Fantastic location right on the harbour front, lovely welcoming staff, clean and comfortable room, and to top it off a superb restaurant and bar.

Neil United Kingdom

Great location, lovely spacious room, friendly staff very welcoming .

David United Kingdom

Great central location , beautiful airy room with views of the harbour . Staff friendly helpful and nothing was to much trouble .

Diana United Kingdom

The location, the comfort of the beds!, the view!, the staff is delightful and accommodating!! Bfast was great too!

Jody United States of America

This place was great, the rooms were clean, the staff were friendly. The the breakfast was busy, leaving staff swept off their feet, but the food was superb. The bar has a wide choice of drinks and again great service.

Leanne United Kingdom

Perfect location and view of the harbour was great. Breakfast was delicious and staff were very friendly and helpful, especially with the lost handbag.

Emyr United Kingdom

Location was great. Room was lovely & good choice of breakfast.

Jason United Kingdom

Beautiful room overlooking the harbor ( ask for #8). Lovely bathroom. Great location in the midst of Padstow.

Terence United States of America

positioned right on the harbour it couldn’t be better located. our room was spacious, spotlessly clean and well fitted out. the food and beer were excellent and reasonably priced. staff were friendly and helpful. very enjoyable two night stay

Keith United Kingdom
8.3
Very Good
835 reviews
  • What guests loved the most:
  • “This delightful, quirky old inn is perfectly located on the Padstow harbor.”
    Judith Judith United States of America United States of America
  • “Fantastic location right on the harbour front, lovely welcoming staff, clean and comfortable room, and to top it off a superb restaurant and bar.”
    Neil Neil United Kingdom United Kingdom
  • “Great location, lovely spacious room, friendly staff very welcoming .”
    David David United Kingdom United Kingdom
  • “Great central location , beautiful airy room with views of the harbour . Staff friendly helpful and nothing was to much trouble .”
    Diana Diana United Kingdom United Kingdom
  • “The location, the comfort of the beds!, the view!, the staff is delightful and accommodating!! Bfast was great too!”
    Jody Jody United States of America United States of America
  • “This place was great, the rooms were clean, the staff were friendly. The the breakfast was busy, leaving staff swept off their feet, but the food was superb.”
    Leanne Leanne United Kingdom United Kingdom
  • “Perfect location and view of the harbour was great. Breakfast was delicious and staff were very friendly and helpful, especially with the lost handbag.”
    Emyr Emyr United Kingdom United Kingdom
  • “Location was great. Room was lovely & good choice of breakfast.”
    Jason Jason United Kingdom United Kingdom
  • “Beautiful room overlooking the harbor ( ask for #8). Lovely bathroom. Great location in the midst of Padstow.”
    Terence Terence United States of America United States of America
  • “positioned right on the harbour it couldn’t be better located. our room was spacious, spotlessly clean and well fitted out. the food and beer were excellent and reasonably priced.”
    Keith Keith United Kingdom United Kingdom

Categories:

  • Staff8.5
  • Facilities8.1
  • Cleanliness8.7
  • Comfort8.6
  • Value for money 7.4
  • Location9.7
  • Free WiFi7.6
Low score for Padstow

Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbor. Fresh, local fish and seafood are served in the stylish restaurant.

With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbor or the estuary.

Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. The Cally Oyster Bar and Grill restaurant mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients.

The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory.

Padstow’s bustling center is less than 5 minutes’ walk away.

Guests can relax in the well-equipped Beauty Studio, which provides an extensive range of beauty and holistic treatments. There is also a modern, professional hair salon.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

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The Old Custom House has been welcoming Booking.com guests since Apr 6, 2011

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Top Location: Highly rated by recent guests (9.7)

Breakfast Info

Continental, Full English/Irish, Gluten-free

Saved to 805 lists

Most popular amenities

Free WiFi
Restaurant
Bar
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Availability

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Sleeps Room Type Price
Max adults: 2
Double Room
  • 1 full bed
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Max adults: 2
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Max adults: 2
Twin Room
  • 2 twin beds
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Max adults: 5
Two-Bedroom Apartment
  • Bedroom 1: 1 twin bed and 1 king bed
  • Bedroom 2: 1 full bed
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1 property in Padstow like The Old Custom House was booked in the last 12 hours on our site

4 reasons to choose The Old Custom House

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.3
Very Good
 · 835 reviews
Read all reviews
  • Staff8.5
  • Facilities8.1
    View
  • Cleanliness8.7
  • Comfort8.6
  • Value for money 7.4
  • Location9.7
    View
  • Free WiFi7.6
Low score for Padstow

Select topics to read reviews:

See what guests loved the most:

  • Judith United States of America

    “This delightful, quirky old inn is perfectly located on the Padstow harbor. ”

  • Neil United Kingdom

    “Fantastic location right on the harbour front, lovely welcoming staff, clean and comfortable room, and to top it off a superb restaurant and bar.”

  • David United Kingdom

    “Great location, lovely spacious room, friendly staff very welcoming . ”

  • Diana United Kingdom

    “Great central location , beautiful airy room with views of the harbour . Staff friendly helpful and nothing was to much trouble . ”

  • Jody United States of America

    “The location, the comfort of the beds!, the view!, the staff is delightful and accommodating!! Bfast was great too!”

  • Leanne United Kingdom

    “This place was great, the rooms were clean, the staff were friendly. The the breakfast was busy, leaving staff swept off their feet, but the food was superb. The bar has a wide choice of drinks and again great service. ”

  • Emyr United Kingdom

    “Perfect location and view of the harbour was great. Breakfast was delicious and staff were very friendly and helpful, especially with the lost handbag.”

  • Jason United Kingdom

    “Location was great. Room was lovely & good choice of breakfast. ”

  • Terence United States of America

    “Beautiful room overlooking the harbor ( ask for #8). Lovely bathroom. Great location in the midst of Padstow.”

  • Keith United Kingdom

    “positioned right on the harbour it couldn’t be better located. our room was spacious, spotlessly clean and well fitted out. the food and beer were excellent and reasonably priced. staff were friendly and helpful. very enjoyable two night stay”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About The Old Custom House

Welcoming Booking.com guests since Apr 6, 2011

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Where is the nearest parking to the hotel please?

    The Harbour car park is directly opposite us.

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    Asked about: Luxury King Room with Sea View • Answered on October 31, 2019
  • Can we bring a small dog that sleeps in a cage?

    We have a select few pet friendly rooms, please contact the hotel directly to discuss.

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    Answered on October 31, 2019
  • How much is parking for the day

    The harbour car park is £8.00 for 24 hours

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    Answered on February 24, 2020
  • Hi, do you have ironing facilities please

    We do have ironing facilities

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    Answered on October 12, 2021
  • Are you dog friendly

    Unfortunately dogs aren't allowed in the bedrooms but they are welcome in the bar. Kind regards Diane

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    Answered on October 30, 2021
  • Are there stairs to climb to twin room with sea view and is it a dog free hotel ? X

    The Old Custom House rooms are pet free. Our rooms are situated on the first and second floors of the building with stair access only.

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    Asked about: Twin Room with Sea View • Answered on November 1, 2021
  • How far away from Rick Steins Seafood Restaurant are you? Thank you.

    A two minute walk

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    Answered on October 12, 2021
  • Have either available doubles got a sea / harbour view?

    Hi There, please can you confirm the dates you are looking to stay ? Once confirmed we can look into this for you.

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    Asked about: Double Room • Answered on July 17, 2021
  • Hi, we would like to book for the 2 of us on 30/12-02/01. Do you have rooms with sea views? Is it shower or Bath? Thank you

    We do have sea view rooms and our rooms have showers not baths.

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    Asked about: Double Room • Answered on November 10, 2021
  • Do residents need to book the restaurant

    Our restaurant is closed at the moment but food is served in the public bar

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    Answered on October 12, 2021
  • Do you have twin bedded rooms (2 separate beds)?

    We do have twin bedded rooms.

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    Answered on August 17, 2020
  • are your double rooms suitable to include six month old baby in a carry cot ?

    The only rooms which would be suitable for a cot are the superior doubles.

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    Answered on August 17, 2020
  • can I bring my dog?

    Sorry not in bedrooms

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    Answered on October 12, 2021
  • Hello I would like to book an apartment from 1.05.21-03.05.21 for 4 people. Is the apartment available for leisure purposes? Thanks

    Sorry we do not have an apartment for those dates

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    Answered on October 12, 2021
  • Is there free parking at this hotel

    Sorry we dont have a car park

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    Answered on October 12, 2021
  • Hi iam disabled where could I park please able to walk a bit are there any downstairs rooms over looking harbour please thankyou jane

    There is no parking on site however there are nearby disabled spaces operated on a Pay & Display basis. Our rooms are situated on the first and second floors of the building with stair access only. Unfortunately, we do not have ground floor rooms

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    Asked about: Twin Room with Sea View • Answered on November 1, 2021
  • Hi, are you pet friendly?

    Not in our rooms I am afraid

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    Answered on October 12, 2021
  • Is there free car parking on site?

    We do not have any parking on site. We advise customers to park in the pay and displays around Padstow. There is a pay and display car park directly opposite the Old Custom House.

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    Answered on December 9, 2019
  • I am interested in booking a room next Wednesday and Thursday evening can we bring our dog ?

    Sorry we do not accept dogs

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    Answered on October 12, 2021
  • Do you have car parking?

    We don't have parking but there is a pay and display car park opposite which costs £8.00 for 24 hours

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    Answered on August 17, 2020
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Padstow Harbour
    0 miles
  • Carnewas & Bedruthan Steps
    5.8 miles
  • Lusty Glaze Beach
    10 miles
  • Tolcarne Beach
    10.4 miles
  • Newquay Zoo
    10.7 miles
  • Newquay Hospital
    10.8 miles
  • Oasis Fun Pools
    10.8 miles
  • Newquay Blue Reef Aquarium
    10.9 miles
  • Fistral Beach
    11.2 miles
Restaurants & cafes
  • Restaurant Rick Stein's Seafood Restaurant
    0.1 miles
  • Restaurant Prawn on the Lawn
    0.1 miles
  • Restaurant Paul Ainsworth at No 6
    0.1 miles
  • Cafe/Bar Rick Stein's Fish and Chips
    0.3 miles
  • Cafe/Bar Ben's Crib Box Cafe
    0.3 miles
Top attractions
  • Tintagel Castle
    11.7 miles
  • Bowood Park Golf Club
    12.2 miles
Natural Beauty
  • Ocean/Sea Atlantic
    1 miles
  • River Camel Estuary
    0 miles
Beaches in the Neighborhood
  • Brea Beach
    2,600 feet
  • Daymer Bay Beach
    1.1 miles
  • Greenaway Beach
    1.7 miles
  • Trevone Beach
    1.8 miles
  • Polzeath Beach
    2.3 miles
Public transit
  • Train Newquay Train Station
    10.6 miles
Closest Airports
  • Newquay Cornwall Airport
    7.2 miles
  • Land's End Airport
    44.2 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
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1 Restaurant On Site

    Restaurant

    Food: British, Seafood, Local

    Open for: Lunch, Dinner

    Menu: À la carte

Amenities of The Old Custom House Great facilities! Review score, 8.1

Most popular amenities

Free WiFi
Restaurant
Bar
Food & Drink
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
No parking available.
Services
  • Hair/Beauty salon
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
General
  • Adults only
  • Smoke-free property
  • Heating
  • Non-smoking rooms
Languages Spoken
  • English
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules The Old Custom House takes special requests – add in the next step!

Check-in

4:00 PM - 8:00 PM

Check-out

8:00 AM - 10:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa Solo American Express The Old Custom House accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

Restaurant is closed from Sat, Dec 25, 2021 until Sat, Dec 25, 2021

Bar is closed from Sat, Dec 25, 2021 until Sat, Dec 25, 2021

FAQs about The Old Custom House

  • The Old Custom House has 1 restaurant:

    • Restaurant

  • Check-in at The Old Custom House is from 4:00 PM, and check-out is until 10:00 AM.

  • The Old Custom House offers the following activities/services (charges may apply):

    • Room options at The Old Custom House include:

      • Double
      • Twin
      • Apartment

    • Guests staying at The Old Custom House can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

      Breakfast option(s) include:

      • Continental
      • Full English/Irish
      • Gluten-free
      • À la carte

    • The Old Custom House is 350 feet from the center of Padstow.

    • From the nearest airport, you can get to The Old Custom House by:

      • Car 23min

    • The prices at The Old Custom House may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.