Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbor. Fresh, local fish and seafood are served in the stylish restaurant. With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbor or the estuary. Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients. The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory. Padstow’s bustling center is less than 5 minutes’ walk away. Please note, photographs are only a representation. Our rooms are just as unique as the buildings and locations they’re in. You may find that your room differs in style, but you can be sure of a warm welcome, comfy bed, and delicious dishes when you stay with

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.7)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
2 twin beds
Bedroom 1:
1 twin bed
and
1 king bed
Bedroom 2:
1 full bed
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Guest reviews

Categories:

Staff
9.1
Facilities
8.5
Cleanliness
8.9
Comfort
8.9
Value for money
8.2
Location
9.7
Free WiFi
8.2
Select topics to read reviews:

See what guests loved the most:

  • Opperman
    United States of America United States of America
    Nice location, comfortable clean room, a very nice dining/breakfast area and great access to hiking and the village.
  • Kay
    United States of America United States of America
    Location & the staff always so friendly & helpful 3rd time I’ve stayed there
  • Kelly
    Australia Australia
    The location was perfect, the breakfast was delicious and the staff couldn't have been more friendly

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant #1
    • Cuisine
      British • Seafood • Local
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Amenities of The Old Custom House
Great facilities! Review score, 8.5

Most popular amenities
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
Kitchen
  • Electric kettle
Media & Technology
  • Flat-screen TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
No parking available.
Services
  • Hair/Beauty salon
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
General
  • Adults only
  • Smoke-free property
  • Heating
  • Non-smoking rooms
Languages Spoken
  • English

Property practice

This property told us they've implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, or nature.

House rules

The Old Custom House takes special requests – add in the next step!

Check-in

From 4:00 PM to 9:00 PM

Check-out

From 8:00 AM to 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa Solo American Express Cash is not accepted The Old Custom House accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.

FAQs about The Old Custom House

  • The prices at The Old Custom House may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The Old Custom House is 350 feet from the center of Padstow. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at The Old Custom House is from 4:00 PM, and check-out is until 11:00 AM.

  • The Old Custom House has 1 restaurant:

    • Restaurant #1

  • Room options at The Old Custom House include:

    • Double
    • Twin
    • Apartment

  • The Old Custom House offers the following activities/services (charges may apply):