The Upper House
The Green, Stoke on Trent, ST12 9AE, United Kingdom – Excellent location – show map
Excellent location – rated 9.5/10! (score from 928 reviews)
Real guests • Real stays • Real opinions
How guest reviews work
Each review score is between 1 and 10. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and their overall scores independently – there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
There was a problem loading the reviews.
The Upper House is a former Wedgwood residence, built for Josiah Wedgwood's grandson, Francis Wedgwood. The house still retains its original charm, with extensive period decoration and traditional character. It is also a highly demanded wedding venue.
There are 24 rooms with attached bathroom, all with TVs, telephones, tea/coffee making facilities and hairdryers. Some of the rooms have balconies and although there is no smoking in the house, smoking is permitted on the balconies.
Free Wi-Fi wireless internet access is available throughout the hotel.
A full English breakfast is included in the price.
There are 2 comfortable lounges and in the chillier winter months, guests can relax by the real log fire. There is also a patio area and a conservatory at the rear of the hotel, both overlooking the beautiful gardens.
A elevator serves all floors.
The Upper House has a quiet, restful location, but is just a few miles south of Stoke-on-Trent, within easy reach of the A50, the M6 motorway and the region’s major road network.
Free on-site parking is available for guests.
Couples in particular like the location – they rated it 9.5 for a two-person trip.The Upper House has been welcoming Booking.com guests since Jan 11, 2010
Select dates to see this property's availability and prices
- Are all rooms pet-friendly?We do not allow pets in the bedroomsAnswered on 25 August 2020
- Do you cater for gluten-free guests?Yes we cater for gluten free guestsAnswered on 25 August 2020
- Is there an extra charge for dogs?We do not allow dogsAnswered on 25 August 2020
- Will there be a wedding at your venue on either 28th or 29th October?Hello, We have a Wedding on the 28th October and a private function dinner/disco on the 29th October. Thank you. Kind regards, ReceptionAnswered on 11 August 2021
- Hi, could you cater for a celiac? Regards, RobHi Rob, Yes we can cater for a celiac diet. Thank you. Reception TeamAnswered on 27 September 2021
- Still looking?
- Dietary optionsVegetarian • Vegan • Gluten-free
- Toilet paper
- Bathtub or shower
- Private Bathroom
- Free toiletries
- Wardrobe or closet
- Picnic area
- Outdoor furniture
- Electric kettle
- Golf course (within 2 miles)Additional charge
- Flat-screen TV
- Wine/ChampagneAdditional charge
- Kids' mealsAdditional charge
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Tea/Coffee maker
- Electric vehicle charging station
- Invoice provided
- Baggage storage
- 24-hour front desk
- Daily housekeeping
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Key access
- Pet bowls
- Shared lounge/TV area
- Smoke-free property
- Packed lunches
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
- Wake-up service/Alarm clock
- Room service
- Upper floors accessible by elevator
From 3:00 PM to 11:00 PM
From 7:00 AM to 11:00 AM
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Children of all ages are welcome.
Children 2 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets are not allowed.
Cash is not accepted The Upper House accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Please inform The Upper House of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
FAQs about The Upper House
Guests staying at The Upper House can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).
Breakfast option(s) include:
- Full English/Irish
Check-in at The Upper House is from 3:00 PM, and check-out is until 11:00 AM.
Room options at The Upper House include:
The prices at The Upper House may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
The Upper House is 4.3 miles from the center of Stoke on Trent.
The Upper House has 1 restaurant:
The Upper House offers the following activities/services (charges may apply):
- Golf course (within 2 miles)
Yes, The Upper House is popular with guests booking family stays.