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  5. The Empress Hotel (Hotel), Douglas (UK) deals

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  • Guest reviews (1,160)

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Hotel The Empress Hotel

4-star hotel
The Empress Hotel

Central Promenade, Douglas, IM2 4RA, United Kingdom – Excellent location - show map

Excellent location — rated 9.0/10! (score from 1160 reviews)

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The Empress Hotel

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A restaurant or other place to eat at The Empress Hotel
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*8.4* Gaiety Theatre: only 4 minutes away! (350 yards on foot)

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8.4
Very good
1,160 reviews
  • Facilities

    8.0

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Value for money

    7.9

  • Location

    9.0

  • Total

    8.4

  • Free WiFi

    8.5

The breakfast offer was excellent with lots of choice. Very friendly staff. The location of the hotel is great and a short walk to the town centre and across the road from the promenade. There's a good choice of restaurants within walking distance of the hotel. Wifi was excellent.

Richard South Africa

Great location, clean, tidy, good food and relaxed bar area. As a sole business traveller I enjoy staying at the Empress. Has everything you need as a business traveller and is really close to Douglas central area.

Scott United Kingdom

The food they offer is amazing and fairly priced for the amount you are given

Lynda United Kingdom

The staff were friendly. It was very clean . The breakfast was gorgeous.

Elizabeth Isle of Man

The only food I had in the hotel was breakfast, and that was just absolutely spot on, very well presented and very friendly waitress's too, can't fault it at all . . .

Russell United Kingdom

The property was fine staff brilliant no complaints

Thomas United Kingdom

Great breakfast, piano entertainment on Saturday was fantastic, room a little tired but comfortable overall.

Pamela USA

Very central location. Breakfast buffet included. We chose a small suite, which had a lounge area with a sleeper sofa for our little one, and we were in the bedroom. So there was plenty of space for all of us.

Raymond Isle of Man

There was a really good choice of hot & cold options for breakfast. The Piano Bar is good for light meals. Staff and management were very friendly & helpful. Great sea views from the front of the hotel. Hotel is situated on Central Promenade, perfect location for accessing all the attractions. Walking distance to buses, there are bus stops right outside the hotel. The buses run regularly and the ones which go to the airport stop there. This makes it very easy to get to & from the airport cheaply. It's approx a 20 minute walk to the steam train & the same to the electric train. The shops are a 10 minute walk.

Shona United Kingdom

Good location, very clean the room was comfortable on the small size. Large TV . We had a late snack in our room which was very good value for money. Staff were very friendly, nice breakfast

Linda United Kingdom

Excellent location!

9.0
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The Empress Hotel 4-star hotel

8.4
Very good
1,160 reviews
  • 9.0

    Excellent location!

  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
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  • Highly rated for:
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  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
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  • Highly rated for:
    Very comfy beds
  • What guests loved the most:
  • “The breakfast offer was excellent with lots of choice. Very friendly staff. The location of the hotel is great and a short walk to the town centre and across the road from the promenade.”
    Richard Richard South Africa South Africa
  • “Great location, clean, tidy, good food and relaxed bar area. As a sole business traveller I enjoy staying at the Empress.”
    Scott Scott United Kingdom United Kingdom
  • “The food they offer is amazing and fairly priced for the amount you are given”
    Lynda Lynda United Kingdom United Kingdom
  • “The staff were friendly. It was very clean . The breakfast was gorgeous.”
    Elizabeth Elizabeth Isle of Man Isle of Man
  • “The only food I had in the hotel was breakfast, and that was just absolutely spot on, very well presented and very friendly waitress's too, can't fault it at all . . .”
    Russell Russell United Kingdom United Kingdom
  • “The property was fine staff brilliant no complaints”
    Thomas Thomas United Kingdom United Kingdom
  • “Great breakfast, piano entertainment on Saturday was fantastic, room a little tired but comfortable overall.”
    Pamela Pamela USA USA
  • “Very central location. Breakfast buffet included. We chose a small suite, which had a lounge area with a sleeper sofa for our little one, and we were in the bedroom.”
    Raymond Raymond Isle of Man Isle of Man
  • “There was a really good choice of hot & cold options for breakfast. The Piano Bar is good for light meals. Staff and management were very friendly & helpful.”
    Shona Shona United Kingdom United Kingdom
  • “Good location, very clean the room was comfortable on the small size. Large TV . We had a late snack in our room which was very good value for money. Staff were very friendly, nice breakfast”
    Linda Linda United Kingdom United Kingdom

Overlooking Douglas Bay on the Isle of Man, this hotel has a piano bar, a health club, and a large conservatory that features panoramic sea views.

There is a choice of dining options at The Empress Hotel, including a French-style brasserie restaurant ,or The Piano Bar which serves a full bar menu daily until 9.30pm and a range of drinks.

The hotel’s rooms all have modern décor, and come equipped with satellite TV. Guests can also make use of a work desk and facilities for making tea and coffee.

Leisure facilities at The Empress include a fully equipped gym, sauna and steam room. Beauty treatments are available, including soothing massages.

A variety of shops can be reached in under 10 minutes’ walk, and there are restaurants to eat in along the nearby promenade.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

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The Empress Hotel has been welcoming Booking.com guests since 3 Feb 2010.

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Brilliant!

Most popular facilities

Free WiFi
Fitness centre
Family rooms
Restaurant
Non-smoking rooms
Bar

Good for couples - they rate the facilities 8.0 for two-person stays.

Guests love...

녡 “friendly staff”
127 related reviews

녡 “excellent breakfast”
102 related reviews

녡 “piano bar”
61 related reviews

낍 Top location: Highly rated by recent guests (9.0)

Breakfast info

Full English/Irish, Buffet

Good coffee!

Loyal customers

끖 There are more repeat guests here than most other properties.

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Availability

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Max adults: 1
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  • 1 single bed
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Max adults: 2
Double Room
  • 1 double bed
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Max adults: 2
Deluxe Double Room with Sea View
  • 1 double bed
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Max adults: 2
Twin Room
  • 2 single beds
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Max adults: 3
Classic Twin Room with Sofa
  • 2 single beds and
  • 1 sofa bed
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Max adults: 2
Deluxe Double or Twin Room with Sea View
  • 1 large double bed
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  • 2 single beds
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Max adults: 3
Deluxe Suite with Sea View
  • Bedroom 1: 1 large double bed
  • Living room: 1 sofa bed
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Penthouse Suite with Sea View
  • 1 extra-large double bed
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  • 1 single bed and
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Just booked in Douglas 1 property like The Empress Hotel was just booked in the last 15 minutes on our site

Hotel surroundings

– Excellent location - show map Guests loved walking around the neighbourhood!

Closest landmarks *

  • Gaiety Theatre
    0.2 miles
  • Manx Museum
    0.2 miles
  • Steam Packet Company
    0.5 miles
  • TT Grandstand
    0.9 miles
  • Laxey Wheel
    6.5 miles
  • Castle Rushen
    9 miles
  • Peel Cathedral
    9.7 miles
  • Port Erin Railway Museum
    12.2 miles
  • Isle of Man Motor Museum
    14.3 miles

Closest airports *

  • Isle of Man Airport
    7.7 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What travellers love about this location

“The breakfast offer was excellent with lots of choice. Very friendly staff. The location of the hotel is great and a short walk to the town centre and across th...”

Richard South Africa
9.0

“Great location, clean, tidy, good food and relaxed bar area. As a sole business traveller I enjoy staying at the Empress. Has everything you need as a business ...”

Scott United Kingdom
9.5

“Location was great. Very comfortable rooms nice friendly staff.”

Julie United Kingdom
9.5

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Brilliant!
1 restaurant on site
  • The Brasserie

    Cuisine: British

    Menu: À la carte

3 reasons to choose The Empress Hotel

Why book with us

Prices you can't beat!

Manage your bookings online

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Facilities of The Empress Hotel Great facilities! Review score, 8.0

Most popular facilities

Free WiFi
Fitness centre
Family rooms
Restaurant
Non-smoking rooms
Bar
Outdoors
  • Outdoor furniture
  • Garden
Pets
  • Pets are not allowed.

Activities
  • Live music/performance
  • Walking tours Additional charge
Food & Drink
  • On-site coffee house
  • Chocolate or cookies Additional charge
  • Bottle of water Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
  • Good coffee!
Internet
  • Free! WiFi is available in the hotel rooms and is free of charge.

Parking
  • Parking options available

  • Street parking
Wellness facilities
  • Fitness
  • Full body massage
  • Head massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa Facilities
  • Body Treatments
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Massage Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna
Reception services
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Shoeshine
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Business centre Additional charge
  • Meeting/banquet facilities Additional charge
General
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Designated smoking area
  • Non-smoking throughout
  • Heating
  • Packed lunches
  • Safety deposit box
  • Lift
  • Bridal suite
  • Family rooms
  • Non-smoking rooms
  • Room service

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Brilliant!

House rules The Empress Hotel takes special requests - add in the next step!

Check-in

From 15:00 hours

Check-out

Until 11:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

0 - 1 year
Can use a cot or extra bed upon request
£15 per child, per night
2+ years
Can use an extra bed upon request
£15 per person, per night

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

Pets

Pets are not allowed.

Cards accepted at this hotel

American Express Visa Mastercard Maestro The Empress Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Empress Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about The Empress Hotel

  • The following parking options are available to guests staying at The Empress Hotel (subject to availability):

    • Street parking

  • Guests staying at The Empress Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).

    Breakfast option(s) include:

    • Full English/Irish
    • Buffet

  • From the nearest airport, you can get to The Empress Hotel by:

    • Taxi 30 minutes
    • Bus 40 minutes

  • The Empress Hotel offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Fitness
    • Full body massage
    • Head massage
    • Neck massage
    • Back massage
    • Walking tours
    • Live music/performance
    • Waxing services
    • Beauty Services
    • Facial treatments
    • Spa/wellness packages
    • Body Treatments
    • Spa Facilities
    • Steam room
    • Spa lounge/relaxation area

  • In total, there are 102 rooms at The Empress Hotel.

    Find out more about the rooms and availability by entering your dates.

  • The Empress Hotel has 1 restaurants:

    • The Brasserie

  • Room options at The Empress Hotel include:

    • Single
    • Double
    • Twin
    • Twin/Double
    • Suite
    • Family

  • Check-in at The Empress Hotel is from 15:00, and check-out is until 11:00.

  • The prices at The Empress Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

100% verified reviews · Real guests. Real stays. Real opinions.

8.4 Very good 1,160 reviews
  • Superb: 9+

    512

  • Good: 7 – 9

    494

  • Okay: 5 – 7

    114

  • Poor: 3 – 5

    35

  • Very poor: 1 – 3

    5

  • Staff8.5
  • Facilities8.0
  • Cleanliness8.5
  • Comfort8.3
  • Value for money7.9
  • Location9.0
  • Free WiFi8.5

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    How to get to The Empress Hotel from Isle of Man Airport
    • Taxi
      30 minutes
    • Public transport
      40 minutes
    Like this one, but not quite sure yet? Show similar hotels

    Questions you may have

    Find quick answers or ask a question to the property

    • Is there laundry service

      We have an external company that provides laundry service for a fee. Kind Regards, Reception The Empress Hotel

      Asked about: Double Room

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    8.4
    Very good
    1,160 reviews

    What guests loved the most:

    “The breakfast offer was excellent with lots of choice. Very friendly staff. The location of the hotel is great and a short walk to the town centre and across the road from the promenade. There's a good choice of restaurants within walking distance of the hotel. Wifi was excellent.”

    Richard South Africa

    “Great location, clean, tidy, good food and relaxed bar area. As a sole business traveller I enjoy staying at the Empress. Has everything you need as a business traveller and is really close to Douglas central area. ”

    Scott United Kingdom

    “The food they offer is amazing and fairly priced for the amount you are given ”

    Lynda United Kingdom

    “The staff were friendly. It was very clean . The breakfast was gorgeous.”

    Elizabeth Isle of Man

    “The only food I had in the hotel was breakfast, and that was just absolutely spot on, very well presented and very friendly waitress's too, can't fault it at all . . .”

    Russell United Kingdom

    “The property was fine staff brilliant no complaints ”

    Thomas United Kingdom

    “Great breakfast, piano entertainment on Saturday was fantastic, room a little tired but comfortable overall.”

    Pamela USA

    “Very central location. Breakfast buffet included. We chose a small suite, which had a lounge area with a sleeper sofa for our little one, and we were in the bedroom. So there was plenty of space for all of us.”

    Raymond Isle of Man

    “There was a really good choice of hot & cold options for breakfast. The Piano Bar is good for light meals. Staff and management were very friendly & helpful. Great sea views from the front of the hotel. Hotel is situated on Central Promenade, perfect location for accessing all the attractions. Walking distance to buses, there are bus stops right outside the hotel. The buses run regularly and the ones which go to the airport stop there. This makes it very easy to get to & from the airport cheaply. It's approx a 20 minute walk to the steam train & the same to the electric train. The shops are a 10 minute walk.”

    Shona United Kingdom

    “Good location, very clean the room was comfortable on the small size. Large TV . We had a late snack in our room which was very good value for money. Staff were very friendly, nice breakfast ”

    Linda United Kingdom
    1 2

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    Newest reviews for The Empress Hotel

    • Reviewed: 15 December 2019

      Melanie

      United Kingdom
      1 helpful vote
      9.0
      “The stay was very good and I would recommend it.”
      • • Leisure trip
      • • Family with young children
      • • Stayed 2 nights
      • • Submitted via mobile

      The heating was good

      Stayed in December 2019

    • Reviewed: 9 December 2019

      Alan

      United Kingdom
      9.0
      “very enoyable”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights

      nothing to dislike

      very helpful staff, breakfast was very good

      Stayed in December 2019

    • Reviewed: 9 December 2019

      Richard

      South Africa
      9.0
      “A great place to stay if visiting Douglas.”
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights

      Limited TV channels and unfortunately no football channels which was disappointing .

      The breakfast offer was excellent with lots of choice. Very friendly staff. The location of the hotel is great and a short walk to the town centre and across the road from the promenade. There's a good choice of restaurants within walking distance of the hotel. Wifi was excellent.

      Stayed in December 2019

    • Reviewed: 9 December 2019

      Diana

      United Kingdom
      4.0
      “Room was clean, breakfast was hot, staff were friendly.”
      • • Leisure trip
      • • Solo traveller
      • • Stayed 1 night

      I had a dirty towel in my room, the room was quite small, the bed was extremely hard, and the view from my room was appalling. I didn't like the breakfast room, they have a lovely restaurant upstairs, but put you in the 'servants' quarters in the basement for your breakfast. Carpets in the main part of the hotel could do with a good clean.

      Staff were friendly, breakfast was very good, nice and hot. The breakfast room looks and feels like you are eating in the servants quarters, not nice at all. Location of the hotel was great.

      Stayed in December 2019

    • Reviewed: 5 December 2019

      Michael

      United Kingdom
      10
      Exceptional
      • • Business trip
      • • Solo traveller
      • • Stayed 1 night
      • • Submitted via mobile

      Nothing

      Relaxed, comfortable, friendly, great breakfast

      Stayed in December 2019

    • Reviewed: 4 December 2019

      Scott

      United Kingdom
      9.6
      “Perfect for a sole business traveller”
      • • Business trip
      • • Solo traveller
      • • Stayed 2 nights
      • • Submitted via mobile

      Sometimes you have to fight over the iron. But other than that not much.

      Great location, clean, tidy, good food and relaxed bar area. As a sole business traveller I enjoy staying at the Empress. Has everything you need as a business traveller and is really close to Douglas central area.

      Stayed in December 2019

    • Reviewed: 4 December 2019

      Kevan

      United Kingdom
      1 helpful vote
      10
      Exceptional
      • • Business trip
      • • Solo traveller
      • • Stayed 2 nights
      • • Submitted via mobile

      All good

      Stayed in December 2019

    • Reviewed: 2 December 2019

      Lisa

      United Kingdom
      10
      Exceptional
      • • Leisure trip
      • • Solo traveller
      • • Stayed 4 nights
      • • Submitted via mobile

      The hairdryer in the bathroom not great

      The quality, lovely warm room, lovely staff.

      Stayed in December 2019

    • Reviewed: 1 December 2019

      Anonymous

      United Kingdom
      9.0
      “Convenient and comfortable.”
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted via mobile

      Breakfast good but could have been hotter

      Clean, comfortable, good breakfast

      Stayed in December 2019

    • Reviewed: 1 December 2019

      Megan

      United Kingdom
      10
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted via mobile

      Nothing

      We had a lovely sea view room

      Stayed in November 2019

    • Reviewed: 27 November 2019

      Lynda

      United Kingdom
      10
      “My stay at the empress”
      • • Leisure trip
      • • Solo traveller
      • • Stayed 3 nights
      • • Submitted via mobile

      There was nothing I did not like

      The food they offer is amazing and fairly priced for the amount you are given

      Stayed in November 2019

    • Reviewed: 23 November 2019

      Elizabeth

      Isle of Man
      9.6
      Exceptional
      • • Leisure trip
      • • Couple
      • • Stayed 1 night
      • • Submitted via mobile

      We didn't use the facilities. The room was small. But we only paid £66 bed and breakfast.

      The staff were friendly. It was very clean . The breakfast was gorgeous.

      Stayed in November 2019

    • Reviewed: 18 November 2019

      Gary

      United Kingdom
      7.0
      “All ok”
      • • Business trip
      • • Group
      • • Stayed 1 night
      • • Submitted via mobile

      Nothing much really, only thing dirty carpets on room landings 3rd floor.

      Good location and price

      Stayed in November 2019

    • Reviewed: 17 November 2019

      Donovan

      United Kingdom
      7.5
      Good
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted via mobile

      Lovely get away

      Stayed in November 2019

    • Reviewed: 12 November 2019

      Dawn

      Ireland
      5.8
      Okay
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights
      • • Submitted via mobile

      For the size of the room which was tiny the price is expensive

      Stayed in November 2019

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