Name: The Empress Hotel
Address: Central Promenade, Douglas, IM2 4RA, United Kingdom, Central Promenade, Isle of Man, IM2 4RA, UK
Price range: Prices for upcoming dates start at £77 per night (We Price Match)
Rating: 8.3

Room info & price Facilities House rules Our guests’ experiences (680)

The Empress Hotel

Central Promenade, Douglas, IM2 4RA, United Kingdom – Great location - show map

Traveller photo of Douglas by ELVIRA

Spain · 29 March 2016

Lock in a great price for The Empress Hotel - rated 8.3 by recent guests.

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Great bar and gourmet grill in the hotel. Staff very friendly and helpful.

Gary, United Kingdom

Staff were friendly,efficient. Hotel was ideally situated. Very comfortable too.Food choices were very good.

James, United Kingdom

Everything was superb, and staff were efficient and reall friendly

Ian, United Kingdom

Breakfast very good , found some staffs English-speaking poor. Room very clean. Food in bar restaurant excellent.

Edna, United Kingdom

breakfast staff polite and quick to respond to requests

Neil, United Kingdom

Food in the hotel was good. Everything was better than its rating

Andrew, United Kingdom

The meals were excellent and value for money. The room was very comfortable.

Ruth, United Kingdom

Breakfast was very nice and fully English with all items

Skindar, United Kingdom

three Restaurants all with excellent food 10 out of 10

William, United Kingdom

The hotel was excellent good food and the staff were all very welcoming

Nick, United Kingdom

Great location!

8.8

One of our top picks in Douglas.

This property is 2 minutes walk from the beach. Overlooking Douglas Bay on the Isle of Man, this hotel has a piano bar, a health club, and a large conservatory that features panoramic sea views.

There is a choice of dining options at The Empress Hotel, including a French-style brasserie restaurant, and Manx Gourmet Burgers & Grill Restaurant, which serves burgers and grill items. The Piano Bar serves snacks and a range of drinks.

The hotel’s rooms all have modern décor, and come equipped with satellite TV. Guests can also make use of a work desk and facilities for making tea and coffee.

Leisure facilities at The Empress include a fully equipped gym, sauna and steam room. Beauty treatments are available, including soothing massages.

A variety of shops can be reached in under 10 minutes’ walk, and there are restaurants to eat in along the nearby promenade.

Couples particularly like the location — they rated it 9 for a two-person trip.

We speak your language!

The Empress Hotel has been welcoming Booking.com guests since 3 Feb 2010.

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Most popular facilities

Free WiFi

Restaurant

Non-smoking rooms

Fitness centre

Good for couples - they rate the facilities 8 for two-person stays.

Guests love...

“wonderful staff”
149 related reviews

“excellent quality of food”
140 related reviews

“location was great”
86 related reviews

Top location: Highly rated by recent guests (8.8)

Breakfast info

Full English/Irish

Loyal customers

There are more repeat guests here than most other properties.

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Rooms

Adults

Children

Fits	Room type
	Penthouse Suite with Sea View 1 extra-large double bed	Show prices
댴 Private bathroom Room size: 388 ft² This suite features a balcony, view and seating area. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Balcony, Radio, Refrigerator, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Outdoor furniture, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Family Room 1 single bed and 1 double bed	Show prices
댴 Private bathroom Room size: 237 ft² This family room has a electric kettle. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Deluxe Double or Twin Room with Sea View 2 single beds or 1 large double bed	Show prices
댴 Private bathroom Room size: 269 ft² This twin/double room features a electric kettle, seating area and sofa. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Classic Twin Room with Sofa 2 single beds and 1 sofa bed	Show prices
댴 Private bathroom Room size: 215 ft² This twin room has a electric kettle, seating area and sofa. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Sofa bed, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Deluxe Suite with Sea View Bedroom 1: 1 large double bed Living room: 1 sofa bed	Show prices
댴 Private bathroom Room size: 323 ft² This suite has a flat-screen TV, seating area and sofa. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Toilet paper, Sofa bed, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Twin Room 2 single beds	Show prices
댴 Private bathroom Room size: 215 ft² Room facilities: Tea/Coffee Maker, Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Single Room 1 single bed	Show prices
댴 Private bathroom Room size: 129 ft² Situated at the rear of the hotel, this room features a private bathroom, TV and tea/coffee making facilities. Room facilities: Tea/Coffee Maker, Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Deluxe Double Room with Sea View 1 double bed	Show prices
댴 Private bathroom Room size: 215 ft² Contemporary double room, with superb views across Douglas Bay. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children
	Double Room 1 double bed	Show prices
댴 Private bathroom Room size: 172 ft² Situated at the rear of the hotel, this room features a private bathroom, TV and tea/coffee making facilities. Room facilities: Tea/Coffee Maker, Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Someone just booked this Check-in + / / Check-in date Check-out + / / Check-out date Rooms Adults Children

Just booked in Douglas: 3 hotels like The Empress Hotel were just booked on our site

Property surroundings – Great location - show map

Closest airports

Isle of Man Airport 7.7 miles

Are you missing any information about this area? Yes / No

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2 restaurants onsite

The Brasserie

Menu: À la carte

Cuisine: British

Open for: Dinner
Manx Gourmet Burgers

Menu: À la carte

Cuisine: American

Open for: Dinner

5 reasons to choose The Empress Hotel

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685 independent reviews

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One of our top picks in Douglas

Facilities of The Empress Hotel

Outdoors

Garden

Pool and wellness

Fitness centre
Sauna

Pets

Pets are not allowed.

Activities

Hiking

Food & Drink

Breakfast in the room
Bar
Restaurant
Good coffee!

Internet

Free! WiFi is available in the hotel rooms and is free of charge.

Parking

No parking available.

Reception services

Luggage storage
24-hour front desk

Cleaning services

Trouser press
Shoeshine
Dry cleaning (Additional charge)
Laundry (Additional charge)

Business facilities

Fax/photocopying (Additional charge)
Business centre (Additional charge)
Meeting/banquet facilities (Additional charge)

General

Shared lounge/TV area
Non-smoking throughout
Heating
Packed lunches
Safety deposit box
Bridal suite
Non-smoking rooms
Newspapers (Additional charge)
Room service

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Good to know

Check-in

From 15:00 hours

Check-out

Until 11:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

All children are welcome.

All children under 2 years are charged GBP 7.50 per night for children's cots/cribs.

All children under 12 years are charged GBP 15 per night for extra beds.

All further older children or adults are charged GBP 15 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Sugarland Hotel has a location score of 9.1
The Devonian has a review score of 9.1

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See the 20 best hotels in Douglas, based on 9,764 verified hotel reviews on Booking.com.

See all guest reviews for The Empress Hotel

Newest reviews for The Empress Hotel

25 June 2017

Stuart
United Kingdom
7.5

Good
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted via mobile
눉The burger restaurant was very poor and one of the bar staff was very ignorant refused twice to make a cappuccino and thought it very funny not to serve it
눇Breakfast was very good
24 June 2017

Chad
United Kingdom
Age group: 25 – 34

3 helpful votes
2.5

“Stay away”
- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
눉Rooms are dirty - stained towels. All carpets in hotel are old and smell. Breakfast looked like it could kill you. Really the worst place I've ever stayed. Should be a one star hotel.
눇Nothing
22 June 2017

Philip
United Kingdom
4.6

“Won't be returning to this hotel”
- • Business trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
눉The room was small and hot, with no air conditioning. The window was open but the noise from the generators wasn't pleasant. The plumbing is in need of repair as there are loud noises when other rooms flush toilets. I brought this to the attention of the receptionist the next morning but she wasn't very interested. The bedding was dirty.
21 June 2017

Bonnie
United Kingdom
7.1

Good
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
눉wasn't happy with the back of the hotel room we were allocated however, that was a fault on my part for not booking a front room
눇Good location for our visit this time bar staff were friendly but didn't get our sense of humour
18 June 2017

David
United Kingdom
7.1

“My Stay”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
눉was terrible value for money; 95 we paid which was a massive discount and it was still poor value for money; there is no way on this earth i would pay their asking price; not a chance. It looks like a blind drunk man had decorated and fitted the fixtures and fitting. The bar area was quite good and swanky but that doesnt excuse the room prices. Terrible value for money. We stayed in the sefton express in ballasalla for 3 nights previous to this and it knocked spots of the Empress
눇The bar area was okay
17 June 2017

Dawn
United Kingdom

2 helpful votes
7.1

“Short stay”
- • Leisure trip
- • Group of friends
- • Single Room
- • Stayed 5 nights
- • Submitted via mobile
눉Parking a bit of a nightmare. Ended up walking quite a bit some nights, and the hotel is just on the end of the zoned areas so you have to be careful. I think the hotel receptionist could have been more helpful in explaining the disc system for the island. When I asked about parking zones the answer was you don't need a disc for this hotel. True, but for anywhere else you want to visit you do! It took a helpful lady in a shop to explain how to get a free disc. Not very good, wouldn't hurt to offer all guests a parking disc on arrival.
눇Lovely breakfast. Nice quiet hotel, very clean, good powerful shower with plenty of hot water. Bar food quite nice and not too badly priced. The restaurant seemed expensive so we didn't eat there.
16 June 2017

Robin
United Kingdom

1 helpful vote
8.3

“short stay”
- • Business trip
- • Solo traveller
- • Deluxe Double or Twin Room with Sea View
- • Stayed 1 night
눉A personal issue but I don't like showers in the bath - I much prefer a shower cubicle. Who has the time to use a bath?
눇A short walk from the centre of Douglas with great views along the esplanade. Attentative staff and a reasonable choice at breakfast.
14 June 2017

Michele
United Kingdom
10

Exceptional
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
눉Pillows a bit too hard
13 June 2017

John
United Kingdom
9.2

“Enjoyable and comfortable”
- • Leisure trip
- • Group of friends
- • Family Room
- • Stayed 1 night
눉Some confusion regarding what time the bar in the hotel lounge closed. Stayed for one night at the end of the TT week. Initially told the bar (even for residents) was to close at Midnight and no room service was to be available.. Although the barman `Radi` did stay on the bar until 2.00am which was more than reasonable. (which was good as the bar was very busy). The pianist was not on long enough ( 2 hours). From my experience it would have been better to also have the pianist on from 10pm until midnight, this is when residents in the bar are more attentive to the music being played and less attentive to watching a television screen in the same lounge. Cannot not see the logic in having a musician on, competing with a TV screen for peoples attention.... Move the TV to a different area would be my suggestion. All in all a very nice hotel and I would stay here again.
눇Stayed here 10/6/17 - Nice comfortable lounge area with sea views adjacent to the reception with pianist playing a grand piano (from 6.30pm). Reasonable bar prices. Rooms well equipped with tea/coffee making facilities. Comfortable beds. Great breakfast selection. Helpful staff
13 June 2017

Mark
United Kingdom
7.5

“Great location and breakfast”
- • Leisure trip
- • Group of friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
눉Miserable bar staff
눇Comfy beds and great bar
12 June 2017

Sharon
Isle of Man
8.3

“Unhappy staff”
- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
눉Only one observation. The staff did not appear to be happy or engeged. I appreciate it was at the tail end of a very busy fortnight but a welcoming smile would have been nice. They also did not ask for my card details on arrival and when my room service arrived I had to change back into my clothes and head back down to reception to register my card?
눇Value for money, room and hotel in general was spotless and the food was excellent
11 June 2017

Marian
South Africa
6.3

“Disappointed”
- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 5 nights
- • Submitted via mobile
눉Wedding and bus tours get preference over normal guests
눇Just ordinary nothing special
4 June 2017

Wendy
USA
6.3

“Nice if you don't mind spending a lot of money for rediculous accommodation”
- • Leisure trip
- • Couple
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
눉We were in need of our room because our camping area was drenched -Spending a lot of money for a room near the staff exit door was rediculous . The staff could also have a look in our room on the way out/ or in- we kept our curtains drawn the whole 2 days we were there .
눇Margo was very nice and understood our needs.
3 June 2017

Gary
United Kingdom
10

“Short stay for the TT”
- • Leisure trip
- • Group of friends
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
눉Nothing really, nice hotel in great location for a very reasonable price.
눇Great bar and gourmet grill in the hotel. Staff very friendly and helpful.
1 June 2017

Steven
New Zealand
6.5

Pleasant
- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 2 nights
- • Submitted via mobile
눉Small dirty room.

The Empress Hotel, Douglas (UK) deals

The Empress Hotel

Most popular facilities

Guests love...

Lock in a great price for your upcoming stay

Availability

See availability Property surroundings – Great location - show map

Closest airports

The Brasserie

Manx Gourmet Burgers

5 reasons to choose The Empress Hotel

See availability Facilities of The Empress Hotel

Outdoors

Pool and wellness

Pets

Activities

Food & Drink

Internet

Parking

Reception services

Cleaning services

Business facilities

General

See availability Good to know

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Newest reviews for The Empress Hotel

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Chad

Philip

Bonnie

David

Dawn

Robin

Michele

John

Mark

Sharon

Marian

Wendy

Gary

Steven

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Property surroundings – Great location - show map

Facilities of The Empress Hotel

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