Name: The Empress Hotel
Address: Central Promenade, Douglas, IM2 4RA, United Kingdom, Central Promenade, Isle of Man, IM2 4RA, UK
Price range: Prices for upcoming dates start at £53 per night (We Price Match)
Rating: 8.2

Room info & price Facilities House rules Our guests’ experiences (748)

The Empress Hotel

This property has agreed to be part of our Preferred Property programme which groups together properties that stand out thanks to their excellent service and quality/price ratio with competitive prices. Participation in the programme requires meeting a specific set of criteria and takes into account feedback from previous guests.

Central Promenade, Douglas, IM2 4RA, United Kingdom –

*8.3* Gaiety Theatre: only 4 minutes away! (350 yards on foot)

Traveller photo of Douglas by ELVIRA

29 March 2016

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Just about everything was perfect. The staff were very professional and helpful and nothing seemed to be too much trouble for them. To be quite honest there wasn't anything at all to complain about, the room was smashing as was the breakfast, evening meal and afternoon tea.

Martin, United Kingdom

Location. price. breakfast. comfy bed. Deluxe bedroom great.

Jeanette, United Kingdom

Beautiful room with separate living room area and bathroom- although bring your own hairdryer (see photo below!) Lovely hot and cold breakfast options and a good evening menu. Well decorated throughout and well placed for the main attractions. Would most certainly stay again.

Sarah, United Kingdom

Great location, bar prices good, staff great, and a lovely bar.

Carol, United Kingdom

Excellent breakfast, plenty of choice. Very helpful staff. We stayed two nights, and would stay again.

Adeline, United Kingdom

Setup and equipment of the rooms (sea view!) Restaurant (food and service), flexibility in terms of luggage storage, very practically situated for public transport

Marie, Germany

Location and style of architecture of building. Also bar menu which we had for lunch

John, United Kingdom

The bed was very comfy and huge - we were in a deluxe double with a sea view ! We were allowed into the rooms that we had booked earlier than 3pm as we had my elderly mum with us and we had traveled on the overnight ferry from Heysham which had tired her out. They had also put her in a room with extra facilities to help her get in and out of the bath/shower - we hadn't asked for that. We did have a problem with the TV but it was sorted immediately and the extractor fan in the bathroom caused a problem but again they dealt with it straight away. As for the staff they were all great but there were 2 that really stood out. Margo on reception went the extra mile when ever she could and was a real help. Simon in the restaurant and at breakfast was a polite helpful young man. We would not hesitate to go there again if we wanted to stay in Douglas

Andrew, United Kingdom

The décor was lovely on entering. The restaurant was excellent. The piano and pianist were entertaining and enjoyable.

John, United Kingdom

The location The dining room staff were very efficient and helpful and I cannot praise them enough.

Alison, United Kingdom

One of our top picks in Douglas.

This property is 2 minutes walk from the beach. Overlooking Douglas Bay on the Isle of Man, this hotel has a piano bar, a health club, and a large conservatory that features panoramic sea views.

There is a choice of dining options at The Empress Hotel, including a French-style brasserie restaurant, and Manx Gourmet Burgers & Grill Restaurant, which serves burgers and grill items. The Piano Bar serves snacks and a range of drinks.

The hotel’s rooms all have modern décor, and come equipped with satellite TV. Guests can also make use of a work desk and facilities for making tea and coffee.

Leisure facilities at The Empress include a fully equipped gym, sauna and steam room. Beauty treatments are available, including soothing massages.

A variety of shops can be reached in under 10 minutes’ walk, and there are restaurants to eat in along the nearby promenade.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

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The Empress Hotel has been welcoming Booking.com guests since 3 Feb 2010.

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Top location: Highly rated by recent guests (8.8)

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Full English/Irish

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Sleeps	Room type
	Penthouse Suite with Sea View 1 extra-large double bed	Show prices
댴 Private bathroom Room size: 388 ft² This suite features a balcony, view and seating area. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Balcony, Radio, Refrigerator, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Outdoor furniture, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Family Room 1 single bed and 1 double bed	Show prices
댴 Private bathroom Room size: 237 ft² This family room has a electric kettle. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Classic Twin Room with Sofa 2 single beds and 1 sofa bed	Show prices
댴 Private bathroom Room size: 215 ft² This twin room has a electric kettle, seating area and sofa. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Sofa bed, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Twin Room 2 single beds	Show prices
댴 Private bathroom Room size: 215 ft² Room facilities: Tea/Coffee Maker, Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Deluxe Suite with Sea View Bedroom 1: 1 large double bed Living room: 1 sofa bed	Show prices
댴 Private bathroom Room size: 323 ft² This suite has a flat-screen TV, seating area and sofa. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Toilet paper, Sofa bed, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Deluxe Double or Twin Room with Sea View 2 single beds or 1 large double bed	Show prices
댴 Private bathroom Room size: 269 ft² This twin/double room features a electric kettle, seating area and sofa. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Sofa, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Single Room 1 single bed	Show prices
댴 Private bathroom Room size: 129 ft² Situated at the rear of the hotel, this room features a private bathroom, TV and tea/coffee making facilities. Room facilities: Tea/Coffee Maker, Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Double Room 1 double bed	Show prices
댴 Private bathroom Room size: 172 ft² Situated at the rear of the hotel, this room features a private bathroom, TV and tea/coffee making facilities. Room facilities: Tea/Coffee Maker, Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, Wake-up service, Electric kettle, Wardrobe/Closet, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children
	Deluxe Double Room with Sea View 1 double bed	Show prices
댴 Private bathroom Room size: 215 ft² Contemporary double room, with superb views across Douglas Bay. Room facilities: Shower, Bath, TV, Telephone, Hairdryer, Radio, Desk, Ironing Facilities, Seating Area, Free toiletries, Toilet, Bathroom, Heating, Satellite Channels, Carpeted, Flat-screen TV, View, Wake-up service, Electric kettle, Wardrobe/Closet, Sea view, Towels, Toilet paper, Chocolate or cookies, Shampoo, Conditioner Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children

Just booked in Douglas: 3 hotels like The Empress Hotel were just booked on our site

Property surroundings –

Closest landmarks

Gaiety Theatre 0.2 miles
Manx Museum 0.2 miles
Steam Packet Company 0.5 miles
TT Grandstand 0.9 miles
Laxey Wheel 6.5 miles
Castle Rushen 9 miles
Peel Cathedral 9.7 miles
Port Erin Railway Museum 12.2 miles
Isle of Man Motor Museum 14.3 miles

Closest airports

Isle of Man Airport 7.7 miles

What travellers love about this location

“The whole experience. I was very happy with everything, we paid a bit extra for sea view which was well worth it just to see the sunrise. Room was stocked with what I class as "niceties", shower cap, trouser press, hairdryer etc etc The hotel is well situated for reaching various sightseeing facilities.”

Sheila

United Kingdom

“Excellent restaurant, very good meal Saturday evening. Generous lounge / bar area. Great sea view”

United Kingdom

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2 restaurants on site

The Brasserie

Cuisine: British

Open for: Dinner

Menu: À la carte
Manx Gourmet Burgers

Cuisine: American

Open for: Dinner

Menu: À la carte

5 reasons to choose The Empress Hotel

Why book with us

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749 independent reviews

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One of our top picks in Douglas

Good to know The Empress Hotel takes special requests - add in the next step!

Check-in

From 15:00 hours

Check-out

Until 11:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

All children are welcome.

All children under 2 years are charged GBP 7.50 per night for children's cots/cribs.

All children under 12 years are charged GBP 15 per night for extra beds.

All further older children or adults are charged GBP 15 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Or, take a look at these appealing alternatives:

Ellan Vannin Hotel has a location score of 9.5

See the 20 best hotels in Douglas, based on 10,523 verified hotel reviews on Booking.com.

See all guest reviews for The Empress Hotel

Newest reviews for The Empress Hotel

19 October 2017

Martin
United Kingdom
10

“Great hotel, good value and well worth visiting.”
- • Couple
- • Deluxe Double or Twin Room with Sea View
- • Stayed 2 nights
눇Just about everything was perfect. The staff were very professional and helpful and nothing seemed to be too much trouble for them. To be quite honest there wasn't anything at all to complain about, the room was smashing as was the breakfast, evening meal and afternoon tea.
16 October 2017

Jeanette
United Kingdom
10

“Really enjoyed it. Comfy bed. Location. Friendly staff. Great price”
- • Leisure trip
- • Group of friends
- • Deluxe Double or Twin Room with Sea View
- • Stayed 1 night
- • Submitted via mobile
눉You park on the promenade. No separate parking.
눇Location. price. breakfast. comfy bed. Deluxe bedroom great.
10 October 2017

Sarah
United Kingdom
8.8

“A Lovely Stay”
- • Leisure trip
- • Couple
- • Deluxe Suite with Sea View
- • Stayed 3 nights
- • Submitted via mobile
눉Staff member at reception on check in (6.30pm on 06/10) was quite abrupt and rude. Therefore we stayed away from asking any further questions as she made us feel as though we being a bother to her.
눇Beautiful room with separate living room area and bathroom- although bring your own hairdryer (see photo below!) Lovely hot and cold breakfast options and a good evening menu. Well decorated throughout and well placed for the main attractions. Would most certainly stay again.
9 October 2017

Carol
United Kingdom
7.9

“Weekend break with friends.”
- • Leisure trip
- • Group of friends
- • 2 rooms
- • Stayed 2 nights
- • Submitted via mobile
눉Rooms quite small and corridors narrow. Hairdryers not powerful enough.
눇Great location, bar prices good, staff great, and a lovely bar.
9 October 2017

William
USA
8.8

Fabulous
- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 5 nights
눉No screens on the windows..a bit of updating needed
눇Nice views...wonderful food in this hotel....
6 October 2017

Robert
Ireland
7.5

Good
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
눉The rooms could have been a bit bigger.
6 October 2017

Scottish
United Kingdom
9.2

Superb
- • Business trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
눉Although a single room, very small, bathroom nearly as big as the room
눇Great location, friendly staff.
3 October 2017

Adeline
United Kingdom
9.2

“Nice and relaxing, good food.”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
눉We requested a quiet room, but the first night could hear a ventilation fan outside our room. We asked receptionist in the morning if we could possibly have a different room that would be quieter. She explained the hotel was full, but she managed to find a quiet room, showed us to our new room, and was very helpful. Many thanks, and we had an excellent nights sleep.
눇Excellent breakfast, plenty of choice. Very helpful staff. We stayed two nights, and would stay again.
3 October 2017

Peter
United Kingdom
8.8

“staff brilliant”
- • Leisure trip
- • Couple
- • 2 rooms
- • Stayed 4 nights
- • Submitted via mobile
눉All goodexcellent
눇GooDave food
2 October 2017

Marie
Germany
8.8

“To recommend and worth its price ”
- • Leisure trip
- • Group of friends
- • Deluxe Double Room with Sea View
- • Stayed 2 nights
- • Submitted via mobile
눉Breakfast service was less welcoming than expected
눇Setup and equipment of the rooms (sea view!) Restaurant (food and service), flexibility in terms of luggage storage, very practically situated for public transport
2 October 2017

Lawlor
United Kingdom
Age group: 45 – 54
7.9

“We had a lovely stay with great weather on the Saturday”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
눉Room was very small, no toiletries disappointing
눇The food & location were really good.
2 October 2017

John
United Kingdom
8.3

“Comfortable room at reasonable rate including good breakfast with hotel in prime position overlookin”
- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
눉Atmosphere in the Burger restaurant was somewhat lacking and barupstairs lacked draught ale one day also did not stock ginger beer while Bulgarian staff thought ginger ale was g b, hardly surprising foreigners do not understand the English!
눇Location and style of architecture of building. Also bar menu which we had for lunch
1 October 2017

Andrew
United Kingdom
9.6

“Excellent clean friendly hotel”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 4 nights
눉The shower was inside the bath - would rather have had a shower cubicle
눇The bed was very comfy and huge - we were in a deluxe double with a sea view ! We were allowed into the rooms that we had booked earlier than 3pm as we had my elderly mum with us and we had traveled on the overnight ferry from Heysham which had tired her out. They had also put her in a room with extra facilities to help her get in and out of the bath/shower - we hadn't asked for that. We did have a problem with the TV but it was sorted immediately and the extractor fan in the bathroom caused a problem but again they dealt with it straight away. As for the staff they were all great but there were 2 that really stood out. Margo on reception went the extra mile when ever she could and was a real help. Simon in the restaurant and at breakfast was a polite helpful young man. We would not hesitate to go there again if we wanted to stay in Douglas
30 September 2017

Geoffrey
United Kingdom
10

“Brilliant, would stay here again”
- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 3 nights
- • Submitted via mobile
눉Nothing !
눇Everything was spot on, really enjoyable stay
28 September 2017

Anonymous
Switzerland

1 helpful vote
5.0

Passable
- • Leisure trip
- • Group of friends
- • Family Room
- • Stayed 1 night
눉Very busy when we arrived and only one Person at reception, so it took quite a while to check in. Room smelt (fat from the kitchen?), not really nice Toilet paper holder just above the floor, makes not much sense
눇Breakfast was ok staff was ok

The Empress Hotel

Most popular facilities

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See availability Property surroundings – Great location - show map

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What travellers love about this location

The Brasserie

Manx Gourmet Burgers

5 reasons to choose The Empress Hotel

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Martin

Jeanette

Sarah

Carol

William

Robert

Scottish

Adeline

Peter

Marie

Lawlor

John

Andrew

Geoffrey

Anonymous

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