Name: The Rutland Hotel
Address: 19-23 Palace Terrace, Queens Promenade, Douglas, IM2 4NF, United Kingdom, 19-23 Palace Terrace, Queens Promenade, Isle of Man, IM2 4NF, UK
Rating: 8.6

Info & prices
Facilities
House rules
The fine print
Guest reviews (239)

Hotel The Rutland Hotel

19-23 Palace Terrace, Queens Promenade, Douglas, IM2 4NF, United Kingdom – Great location - show map

A restaurant or other place to eat at The Rutland Hotel

The lounge or bar area at The Rutland Hotel

A television and/or entertainment centre at The Rutland Hotel

A bed or beds in a room at The Rutland Hotel

A general sea view or a sea view taken from the hotel

The building in which the hotel is located

The lobby or reception area at The Rutland Hotel

Lock in a great price for The Rutland Hotel - rated 8.6 by recent guests.

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We liked the hotel, comfortable, warm, friendly staff, food good value. However one big exception which spoiled the whole experience - the LIFT. We don’t like lifts and this one was particularly claustrophobic, it was like squeezing into a wooden box for two people. Unfortunately we had been given a room on the 4th floor and not being able to face going in that lift we had to climb four flights of stairs each time we went to our room. If We had known this before we booked we would have requested a low level room! Incidentally the hotel was full.

Carol

United Kingdom

We were given a seafront room which was clean and spacious with good en-suite. Some noise from coach parties' entertainment in bar until 10.00pm. Good breakfast buffet. Good value if you are prepared to share with coach parties. Parking on promenade outside hotel

Peter

United Kingdom

The Hotel pulled out all the stops having been notified of my 60th Birthday celebration. Card banners and a bottle of fizz in the room . Really appreciated !

Ann

United Kingdom

This is a fabulous gem of a hotel. Lovely helpful staff. Clean and comfortable room. The breakfast buffet was superb!

Mike

United Kingdom

Great selection at breakfast. Room was great. Location was ideal for sale sightseeing.

Heather

United Kingdom

The staff was friendly and helpful. The room was spacious and comfortable as well as quiet. The breakfast was good with a nice variety of cold and hot foods.

Valerie

USA

Lovely room sizes excellent breakfast. Staff couldn't have been better.

Sheila

United Kingdom

Rooms ate beautiful and very spacious. Staff are very helpful especially Dominic Everywhere is so clean and flowers to greet you in the main entrance. food is very good. Will be booking again.

Annette

United Kingdom

All staff brilliant & helpful,clean room and maintained dayly towels,soap etc sound.

Richard

United Kingdom

Everything was excellent and all the staff were very friendly,we will definitely be back and the sea view room was beautiful.x

Maxine

United Kingdom

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9.1

Staff
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes

What guests loved the most:
“We liked the hotel, comfortable, warm, friendly staff, food good value. However one big exception which spoiled the whole experience - the LIFT.”

Carol United Kingdom
“We were given a seafront room which was clean and spacious with good en-suite. Some noise from coach parties' entertainment in bar until 10.00pm. Good breakfast buffet.”

Peter United Kingdom
“The Hotel pulled out all the stops having been notified of my 60th Birthday celebration. Card banners and a bottle of fizz in the room . Really appreciated !”

Ann United Kingdom
“This is a fabulous gem of a hotel. Lovely helpful staff. Clean and comfortable room. The breakfast buffet was superb!”

Mike United Kingdom
“Great selection at breakfast. Room was great. Location was ideal for sale sightseeing.”

Heather United Kingdom
“The staff was friendly and helpful. The room was spacious and comfortable as well as quiet. The breakfast was good with a nice variety of cold and hot foods.”

Valerie USA
“Lovely room sizes excellent breakfast. Staff couldn't have been better.”

Sheila United Kingdom
“Rooms ate beautiful and very spacious. Staff are very helpful especially Dominic Everywhere is so clean and flowers to greet you in the main entrance. food is very good. Will be booking again.”

Annette United Kingdom
“All staff brilliant & helpful,clean room and maintained dayly towels,soap etc sound.”

Richard United Kingdom
“Everything was excellent and all the staff were very friendly,we will definitely be back and the sea view room was beautiful.x”

Maxine United Kingdom

One of our top picks in Douglas.On the scenic Queens Promenade, The Rutland Hotel is an elegant building on the Isle of Man. With panoramic views across Douglas Bay and a carvery restaurant, it is just 5 minutes’ drive from the ferry terminal and a short seafront stroll from the town centre.

Featuring 24-hour room service and free Wi-Fi, each room includes a flat-screen satellite TV, tea and coffee making facilities, and ironing supplies. The en-suite bathrooms have a shower, bath, and a hairdryer. Some rooms boast sea views.

In the mornings, Restaurant 21 serves a full breakfast. Guests can also enjoy daily meals, prepared using locally sourced produce. The Rutland Hotel’s also offers a comfortable bar and lounge.

All of the Isle of Man’s sights are within 30 minutes’ drive of the Rutland. Douglas is the capital and features horse-drawn trams which run along the promenade, as well as the Gaiety Theatre and Camera Obscura on Douglas Head. With nearby parking, the hotel is situated near the mountain railway.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

We speak your language!

The Rutland Hotel has been welcoming Booking.com guests since 10 Aug 2005.

Missing some information?

Brilliant!

Most popular facilities

Free WiFi

Restaurant

Non-smoking rooms

Bar

Guests love...

“friendly staff”
32 related reviews

“clean room”
26 related reviews

“sea view”
23 related reviews

“boutique style”

Top location: Highly rated by recent guests (8.9)

Breakfast info

Full English/Irish

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at The Rutland Hotel?

Check-in date

Check-out date

Rooms

Adults

Children

Sleeps	Room type
Max adults: 2	Standard Double Room 1 double bed
Something went wrong. Please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 1	Single Room 1 single bed
Something went wrong. Please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2. Max children: 1	Executive Double Room with Sea View 1 double bed and 1 sofa bed
Something went wrong. Please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2	Double Room with Sea View 1 double bed
Something went wrong. Please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2	Standard Twin Room 2 single beds
Something went wrong. Please try again later. Check-in date Check-out date Rooms Adults Children

2 properties in Douglas like The Rutland Hotel were booked in the last 12 hours on our site

Hotel surroundings

–

Closest landmarks *

TT Grandstand
0.4 miles
Manx Museum
0.9 miles
Gaiety Theatre
0.9 miles
Steam Packet Company
1.1 miles
Laxey Wheel
5.7 miles
Castle Rushen
9.7 miles
Peel Cathedral
9.8 miles
Port Erin Railway Museum
12.9 miles
Isle of Man Motor Museum
13.7 miles

Closest airports *

Isle of Man Airport
8.4 miles

All distances are measured in straight lines. Actual travel distances may vary.

What travellers love about this location

“Excellent walking location ”

Sara

Australia

“Great location in Douglas right on the sea front”

Kenneth

United Kingdom

8.3

“Location, clean and good value for money ”

Stu

United Kingdom

Are you missing any information about this area?

Brilliant!

1 restaurant on site

Restaurant

Menu: Buffet

4 reasons to choose The Rutland Hotel

Why book with us

Manage your bookings online

Booking is safe

One of our top picks in Douglas

House rules The Rutland Hotel takes special requests - add in the next step!

Check-in

From 14:00 hours

Check-out

Until 11:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children of any age are welcome.

Children aged 18 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

0 - 2 years	Can use a cot or extra bed upon request	FREE
3 - 4 years	Can use an extra bed upon request	FREE
5 - 12 years	Can use an extra bed upon request	£6.50 per child, per night
13+ years	Can use an extra bed upon request	£15 per person, per night

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

Pets

Pets are not allowed.

American Express Visa Mastercard Maestro Solo UnionPay credit card The Rutland Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Full pre-payment due upon arrival.

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on corridors and other public areas.

In total, there are 54 rooms at The Rutland Hotel.

Find out more about the rooms and availability by entering your dates.
The prices at The Rutland Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
The payment methods and the timing of payment may vary. However, The Rutland Hotel accepts the following payment methods:
- iDEAL
- Visa
- Diners Club
- PayPal
- American Express
- China UnionPay
- Booking.com Wallet
- JCB
- Discover
- Apple Pay
- Mastercard
Room options at The Rutland Hotel include:
- Double
- Single
- Twin
The Rutland Hotel has 1 restaurants:
- Restaurant
Check-in at The Rutland Hotel is from 14:00, and check-out is until 11:00.
Guests staying at The Rutland Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

Breakfast option(s) include:
- Full English/Irish

“We liked the hotel, comfortable, warm, friendly staff, food good value. However one big exception which spoiled the whole experience - the LIFT. We don’t like lifts and this one was particularly claustrophobic, it was like squeezing into a wooden box for two people. Unfortunately we had been given a room on the 4th floor and not being able to face going in that lift we had to climb four flights of stairs each time we went to our room. If We had known this before we booked we would have requested a low level room! Incidentally the hotel was full.”

“We were given a seafront room which was clean and spacious with good en-suite. Some noise from coach parties' entertainment in bar until 10.00pm. Good breakfast buffet. Good value if you are prepared to share with coach parties. Parking on promenade outside hotel”

“Rooms ate beautiful and very spacious. Staff are very helpful especially Dominic Everywhere is so clean and flowers to greet you in the main entrance. food is very good. Will be booking again.”

See all guest reviews for The Rutland Hotel

Newest reviews for The Rutland Hotel

Reviewed: 27 October 2019

Donna
Isle of Man
6.3

“Clean and functional, pleasant staff”
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted via mobile
Bed sloped backwards, the divan was stained. The room door lock was irritatingly awkward, swipe keys would be so much better. Despite the extensive bar menu, the actual draught beer was limited, and the fridge was almost bare, certainly not much choice. Staff were nice but both visits to the bar (on a Friday night) we had to to go to reception to find staff to serve us. Breakfast was alright, but eggs were sat around for longer than we would like and bacon was overdone. Disappointed not to have grilled tomatoes, plum tomatoes were offered
The room and bathroom were a good size Staff were friendly and helpful Room, bathroom and bedding were clean Plenty of choice for breakfast, teas bought to the table quickly after ordering

Stayed in October 2019
Reviewed: 10 October 2019

Carol
United Kingdom
8.8

“Ok apart from the lift”
- • Leisure trip
- • Couple
- • Stayed 3 nights
See above comment
We liked the hotel, comfortable, warm, friendly staff, food good value. However one big exception which spoiled the whole experience - the LIFT. We don’t like lifts and this one was particularly claustrophobic, it was like squeezing into a wooden box for two people. Unfortunately we had been given a room on the 4th floor and not being able to face going in that lift we had to climb four flights of stairs each time we went to our room. If We had known this before we booked we would have requested a low level room! Incidentally the hotel was full.

Stayed in October 2019
Reviewed: 6 October 2019

Peter
United Kingdom

8 helpful votes
9.2

“Seafront hotel providing good value”
- • Leisure trip
- • Couple
- • Stayed 1 night
This is a coach parties' hotel so breakfast was buffet style with many people eating at same time between 08.00 and 09.00.
We were given a seafront room which was clean and spacious with good en-suite. Some noise from coach parties' entertainment in bar until 10.00pm. Good breakfast buffet. Good value if you are prepared to share with coach parties. Parking on promenade outside hotel

Stayed in September 2019
Reviewed: 20 September 2019

Carla
Ireland

3 helpful votes
7.1

“Location was great”
- • Leisure trip
- • Couple
- • Stayed 3 nights
- • Submitted via mobile
The steps up to the hotel itself were steep, an older person would find it hard to manage with a suitcase aswell. No ramp. They were tile so a wet floor sign was always there to be used when it rained. The lift was tiny. The stairs were confusing and 2 members of staff we met were rude
The location was good about 10 mins walk from town centre.

Stayed in September 2019
Reviewed: 17 September 2019

Ellebee33
United Kingdom

3 helpful votes
6.7

“Basic hotel if only require a room close to Douglas”
- • Leisure trip
- • Couple
- • Stayed 3 nights
Bed wasn't very comfy and breakfast wasn't the best (burnt and over-cooked). A little bit outdated and old fashioned décor and the WI-FI was really bad.
Good location and nice view if you have a sea view room. Staff were friendly and helpful.

Stayed in September 2019
Reviewed: 16 September 2019

Ann
United Kingdom
7.5

“Great”
- • Leisure trip
- • Couple
- • Stayed 3 nights
Early evening meal finish time of 7.30
The Hotel pulled out all the stops having been notified of my 60th Birthday celebration. Card banners and a bottle of fizz in the room . Really appreciated !

Stayed in September 2019
Reviewed: 16 September 2019

Mike
United Kingdom
10

“Very enjoyable and excellent value.”
- • Leisure trip
- • Couple
- • Stayed 4 nights
This is a fabulous gem of a hotel. Lovely helpful staff. Clean and comfortable room. The breakfast buffet was superb!

Stayed in September 2019
Reviewed: 16 September 2019

Anonymous
Isle of Man
4.6

Disappointing
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted via mobile
The bed was the most uncomfortable bed I’ve ever stayed in, got very little sleep. The lift was very very small, moved very slow, and was a bit noisy, very old.
Breakfast was good. Room was a good size. Bathroom was lovely although window wouldn’t open. Location was good right on main prom

Stayed in September 2019
Reviewed: 16 September 2019

Anonymous
United Kingdom
9.6

“Enjoyable, staff very helpful with visual impairment. (from John Gardener, guest on this booking)”
- • Leisure trip
- • Group
- • Stayed 2 nights
Steps at front a bit difficult with visual impairment, would be better with white edging rather than dark edging.
Friendly staff

Stayed in September 2019
Reviewed: 15 September 2019

Kevin
United Kingdom

4 helpful votes
6.3

“Disappointing”
- • Leisure trip
- • Couple
- • Stayed 7 nights
Hotel is geared TOTALLY to group coach parties ….it is NOT an hotel for the individual traveller Very regimented ..i.e. breakfast at 7.45am dinner at 6pm Over 40 rooms over 4 floors and mostly older or elderly clients yet only one tiny lift ( and I mean tiny... 2 people max )
Friendly staff.... ( although virtually all were Polish and didn't fully understand our culture ) Food was basic but OK

Stayed in September 2019
Reviewed: 14 September 2019

Connor
United Kingdom
10

Exceptional
- • Leisure trip
- • Solo traveller
- • Stayed 1 night
- • Submitted via mobile
Staff were very friendly. Breakfast was nice.

Stayed in September 2019
Reviewed: 13 September 2019

John
USA
8.8

“We were here four nights and the room, the hotel and the staff were absolutely excellent!”
- • Leisure trip
- • Couple
- • Stayed 4 nights
The included breakfast was fantastic. The room was fully staffed and the people were very, very friendly and helpful. The location was the best possible and we were lucky to have this wonderful room for our visit to the Classic TT.

Stayed in August 2019
Reviewed: 10 September 2019

Anonymous
United Kingdom
10

“Excellent hotel and location”
- • Leisure trip
- • Family with young children
- • Stayed 3 nights
- • Submitted via mobile
Would have liked a bigger selection of fruit at Breakfast.
The staff were all very friendly and helpful.

Stayed in September 2019
Reviewed: 9 September 2019

Andrew
United Kingdom
7.5

“reasonable value for money”
- • Leisure trip
- • Couple
- • Stayed 2 nights
reasonable hotel
breakfast was good. staff helpful

Stayed in September 2019
Reviewed: 9 September 2019

Anonymous
United Kingdom
5.8

Okay
- • Leisure trip
- • People with friends
- • Stayed 2 nights
- • Submitted via mobile
The key locks was awkward The single mattress was uncomfortable The side of the shower by the toilet was very dusty The sausages did not taste great
Helpful staff Allowing my group to leave our baggages until evening

Stayed in September 2019

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Hotel The Rutland Hotel

The Rutland Hotel 3-star hotel

Most popular facilities

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Availability

Hotel surroundings

Closest landmarks *

Closest airports *

What travellers love about this location

Restaurant

4 reasons to choose The Rutland Hotel

Why book with us

See availability Facilities of The Rutland Hotel Great facilities! Review score, 8.1

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The Rutland Hotel

Facilities of The Rutland Hotel Great facilities! Review score, 8.1

House rules The Rutland Hotel takes special requests - add in the next step!

The fine print