Hotel Chester Station Hotel, Sure Hotel Collection by Best Western

City Road, Chester, CH1 3AF, United Kingdom – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
7.7
Good
2,353 reviews

The hotel was amazing ..old fashioned and lovely decor of armour and furniture.. though not in our room ..bed very comfy

Caroline United Kingdom

It was clean, comfortable and full of character. The location was great. Staff were helpful and friendly. I recommend taking the breakfast option, it set us up for the day. It was a pleasant walk over the road in the mornings to The Queen :-) I would definitely stay again.

Amy United Kingdom

Excellent location, 2min from train station, 10min from historical centre on foot.

Andrii United Kingdom

Great staff, fantastic location, nice staff, hotel itself is full of character.

Warren United Kingdom

Great staff. Very supportive of my mental issues. Extremely kind people, particularly Hayley, Leann and Fabio.

Mathew Japan

Close to the train station and the rows. Staff was excellent.

Stoney United States of America

A very friendly staff and very helpful. Room clean and roomy. Close to station.

Paul United States of America

The staff members working at the hotel were absolutely amazing. Women with the black bobbed hair by reception is a dream. Wonderful service and smiles all round. DON’T stay anywhere else. Stay at this hotel 😁

Gymnast030695 United Kingdom

Staff was extraordinay friendly and helpful Breakfast simply delicious

Martina Germany

Perfectly adequate hotel with friendly staff and good value for money. Comfortable beds and clean. Spacious room. Good location near the centre.

Jessica United Kingdom
7.7
Good
2,353 reviews
  • What guests loved the most:
  • “The hotel was amazing ..old fashioned and lovely decor of armour and furniture.. though not in our room ..bed very comfy”
    Caroline Caroline United Kingdom United Kingdom
  • “It was clean, comfortable and full of character. The location was great. Staff were helpful and friendly. I recommend taking the breakfast option, it set us up for the day.”
    Amy Amy United Kingdom United Kingdom
  • “Excellent location, 2min from train station, 10min from historical centre on foot.”
    Andrii Andrii United Kingdom United Kingdom
  • “Great staff, fantastic location, nice staff, hotel itself is full of character.”
    Warren Warren United Kingdom United Kingdom
  • “Great staff. Very supportive of my mental issues. Extremely kind people, particularly Hayley, Leann and Fabio.”
    Mathew Mathew Japan Japan
  • “Close to the train station and the rows. Staff was excellent.”
    Stoney Stoney United States of America United States of America
  • “A very friendly staff and very helpful. Room clean and roomy. Close to station.”
    Paul Paul United States of America United States of America
  • “The staff members working at the hotel were absolutely amazing. Women with the black bobbed hair by reception is a dream. Wonderful service and smiles all round. DON’T stay anywhere else.”
    Gymnast030695 Gymnast030695 United Kingdom United Kingdom
  • “Staff was extraordinay friendly and helpful Breakfast simply delicious”
    Martina Martina Germany Germany
  • “Perfectly adequate hotel with friendly staff and good value for money. Comfortable beds and clean. Spacious room. Good location near the centre.”
    Jessica Jessica United Kingdom United Kingdom

Categories:

  • Staff8.5
  • Facilities 7.1
  • Cleanliness7.8
  • Comfort7.6
  • Value for money7.8
  • Location8.8
  • Free WiFi7.7
Low score for Chester

Just 350 feet from Chester Rail Station, Chester; Sure Hotel Collection by Best Western has free WiFi. The hotel features a grand wooden staircase and a stained glass window. Guests can dine at an award-winning restaurant located across the road at the hotel's sister property, The Queen at Chester, BW Premier Collection.

All rooms have a traditional red color scheme and feature dark wood furnishings. Tea and coffee making facilities and a hairdryer are provided in each room.

The historic Grosvenor Park and the River Dee are less than 2,300 feet from Chester; Sure Hotel Collection by Best Western. Chester city center is less than 10 minutes’ walk away and canal-side pubs and restaurants are within a 5 minute walk of the hotel. The M53 motorway is 5 minute’s drive away.

This is our guests' favorite part of Chester, according to independent reviews.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

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Located in the best-rated area in Chester, this hotel has an excellent location score of 8.8

Breakfast Info

Full English/Irish, Buffet

Private parking available

Saved to 1683 lists

Most popular amenities

Parking
Free WiFi
Family rooms
Non-smoking rooms
24-hour front desk
Bar
Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Availability

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4 reasons to choose Chester Station Hotel, Sure Hotel Collection by Best Western

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

7.7
Good
 · 2,353 reviews
Read all reviews
  • Staff8.5
  • Facilities 7.1
    Restaurant, Room
  • Cleanliness7.8
    Bathroom, Bed
  • Comfort7.6
    Bed
    Shower, Quiet room
  • Value for money7.8
    Convenient location
  • Location8.8
    Public transit, Central location
  • Free WiFi7.7
Low score for Chester

Select topics to read reviews:

See what guests loved the most:

  • Caroline United Kingdom

    “The hotel was amazing ..old fashioned and lovely decor of armour and furniture.. though not in our room ..bed very comfy”

  • Amy United Kingdom

    “It was clean, comfortable and full of character. The location was great. Staff were helpful and friendly. I recommend taking the breakfast option, it set us up for the day. It was a pleasant walk over the road in the mornings to The Queen :-) I would definitely stay again.”

  • Andrii United Kingdom

    “Excellent location, 2min from train station, 10min from historical centre on foot.”

  • Warren United Kingdom

    “Great staff, fantastic location, nice staff, hotel itself is full of character. ”

  • Mathew Japan

    “Great staff. Very supportive of my mental issues. Extremely kind people, particularly Hayley, Leann and Fabio.”

  • Stoney United States of America

    “Close to the train station and the rows. Staff was excellent.”

  • Paul United States of America

    “A very friendly staff and very helpful. Room clean and roomy. Close to station. ”

  • Gymnast030695 United Kingdom

    “The staff members working at the hotel were absolutely amazing. Women with the black bobbed hair by reception is a dream. Wonderful service and smiles all round. DON’T stay anywhere else. Stay at this hotel 😁”

  • Martina Germany

    “Staff was extraordinay friendly and helpful Breakfast simply delicious”

  • Jessica United Kingdom

    “Perfectly adequate hotel with friendly staff and good value for money. Comfortable beds and clean. Spacious room. Good location near the centre.”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Chester Station Hotel, Sure Hotel Collection by Best Western

Welcoming Booking.com guests since Aug 1, 2005

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The property usually replies within a few days

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  • Do these deals include free parking?

    Carparking is chargeable in public carparks around the hotel.

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    Answered on October 5, 2020
  • do the rooms have TVs?

    Hi thankyou for your message All rooms have tvs

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    Asked about: Standard Twin Room • Answered on September 20, 2021
  • Is there parking available?

    There are four public carparks around us

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    Answered on October 5, 2020
  • Are the bathrooms en-suite?

    Yes, all rooms have ensuites

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    Answered on October 5, 2020
  • Hi there! When are you taking bookings for leisure stays or is it strictly just business

    We are able to welcome leisure stays when hotel restrictions are lifted on 17th May 2021.

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    Answered on April 14, 2021
  • Do you have a lift

    Yes there is a lift

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    Answered on October 5, 2020
  • How much is parking for two nights? Is it £15 per night or is there a reduced price?

    There are four public carparks around us- which vary in pricing

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    Answered on October 5, 2020
  • Are we able to pay for a double room and bring a travel cot for our 18 month old son?

    Yes, that is absolutely fine

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    Asked about: Standard Double Room • Answered on October 19, 2020
  • Hi. I am wondering if it is possible to stay for lesuire please? Thank you.

    The hotel is unable to welcome leisure stays until 17th May as per the government guidelines. We hope we are able to welcome you to the hotel when we reopen.

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    Answered on April 29, 2021
  • what are breakfast times?

    Breakfast times will be taken by reception for bookings

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    Answered on October 19, 2020
  • Is the Sure hotel open at the moment as I've heard it is closed ? Thank you.

    It is currently closed, but if booked at the Sure hotel, you will be staying at the Queen Hotel just directly across the road on the corner.

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    Answered on October 19, 2020
  • Is there plenty of free parking

    There are four public carparks around us

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    Answered on October 5, 2020
  • Where is the car park in relation to the hotel?,will there be parking available for customers or is it a council car park?

    There are four public carparks around us

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    Answered on October 5, 2020
  • Good morning. Are there parking facilities available

    There are four public carparks around us

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    Answered on October 5, 2020
  • Is there provision for secure motorbike parking please?

    There are four public carparks around us

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    Answered on October 5, 2020
  • Is there street parking spaces or a car park nearby? Thank you

    There are four public carparks around us

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    Answered on October 5, 2020
  • Hi, do you offer a late checkout if so whats the time and cost. Best regards Jaimie pye

    Late check out depends on availability for the following day. We would do £10 per extra hour.

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    Answered on October 5, 2020
  • hello if i booked a family room for the 14th may could i please leave our car in your car park until 15th may evening?

    The car park is chargeable by the hour or 24hrs from the terminal in the car park. Please note that we are currently only able to accept bookings that fall under the limited government restrictions until we can reopen to leisure stays on 17th May.

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    Answered on May 1, 2021
  • Check out time

    11am is check out

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    Answered on October 5, 2020
  • is parking free?

    There are four public carparks around us which are chargeable

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    Answered on October 5, 2020
Hotel surroundings *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Chester Cathedral
    0.5 miles
  • Guildhall, Chester
    0.7 miles
  • Grosvenor Museum
    0.7 miles
  • University of Chester
    0.7 miles
  • Chester Racecourse
    0.8 miles
  • Chester Castle
    0.9 miles
  • Countess of Chester Hospital
    1.1 miles
  • Chester Zoo
    2.2 miles
  • Cheshire Oaks Designer Outlet
    4.8 miles
Restaurants & cafes
  • Restaurant McArthurGlen Cheshire Oaks Designer Shopping Outlet
    6 miles
Top attractions
  • Delamere Forest
    5.3 miles
  • 20 Forthlin Road
    12 miles
Public transit
  • Train Chester Train Station
    0.1 miles
Closest Airports
  • Liverpool John Lennon Airport
    9.8 miles
  • Manchester Airport
    27.6 miles
How to get to Chester Station Hotel, Sure Hotel Collection by Best Western from Manchester Airport
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
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Amenities of Chester Station Hotel, Sure Hotel Collection by Best Western

Most popular amenities

Parking
Free WiFi
Family rooms
Non-smoking rooms
24-hour front desk
Bar
Food & Drink
  • Bottle of water Additional charge
  • Wine/Champagne Additional charge
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available at a location nearby (reservation is not possible) and costs GBP 15 per day.
Services
  • Daily housekeeping
  • Concierge
  • Baggage storage
  • Fax/Photocopying Additional charge
  • Express check-in/out
  • Dry cleaning Additional charge
  • 24-hour front desk
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Safe
General
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Non-smoking rooms
Languages Spoken
  • English
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules Chester Station Hotel, Sure Hotel Collection by Best Western takes special requests – add in the next step!

Check-in

From 4:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Solo American Express Chester Station Hotel, Sure Hotel Collection by Best Western accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Located next to The Queen at Chester, BW Premier Collection is a pay and display car park. Parking costs GBP 10 per night Monday - Thursday and GBP 15 per night Friday - Sunday. Please note that the car park does not belong to the hotel and spaces are subject to availability. Guests who are staying at the hotel overnight receive a reduced rate. Guests must enter their full, correct vehicle registration details into the terminal at reception within the The Queen at Chester, BW Premier Collection to obtain a parking permit. When booking 5 rooms or more, the hotel will charge GBP10 per person when booking as a security deposit. The final balance will be debited before arrival. Any cancelations are non refundable. Extra beds/cots may be available, but only on request.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Chester Station Hotel, Sure Hotel Collection by Best Western

  • From the nearest airport, you can get to Chester Station Hotel, Sure Hotel Collection by Best Western by:

    • Car 40min

  • The following parking options are available to guests staying at Chester Station Hotel, Sure Hotel Collection by Best Western (subject to availability):

    • Private Parking
    • Parking

  • Chester Station Hotel, Sure Hotel Collection by Best Western offers the following activities/services (charges may apply):

    • The prices at Chester Station Hotel, Sure Hotel Collection by Best Western may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Chester Station Hotel, Sure Hotel Collection by Best Western is 2,600 feet from the center of Chester.

    • Guests staying at Chester Station Hotel, Sure Hotel Collection by Best Western can enjoy a highly-rated breakfast during their stay (guest review score: 7.6).

      Breakfast option(s) include:

      • Full English/Irish
      • Buffet

    • Room options at Chester Station Hotel, Sure Hotel Collection by Best Western include:

      • Double
      • Triple
      • Single

    • Check-in at Chester Station Hotel, Sure Hotel Collection by Best Western is from 4:00 PM, and check-out is until 11:00 AM.