Dear Sir/Madam Thank you for your email. We have 3 floors with with a lift going to each floor.

Dear Guest All our double beds are king size, however we do have a few rooms with a super king size bed (subject to availability). Kind regards Reception

We can store luggage for guests arriving or departing

You can bring another form of ID with you - driving licence or ID card

In line with government guidelines, the pool and jacuzzi are open, however the steam room and sauna remain closed.

Unfortunately we don't allow pets, other than guide dogs

Yes they are open

Dear Sir/Madam Our leisure facilities will be open apart from the sauna & steam room which is closed until further notice. However, you will need to book a slot with the leisure department. Kind regards Reception

If you look in the 'facilities' section, you can see that we have our own car park which is charged at £10 a day

We currently have adapted rooms, which have a shower over a bath but it is our intention to convert one of these into a full wet room. We anticipate the works to be complete by the end of May 2020

If you look in the 'facilities' section, you can see that parking is charged at £10 a day

We offer continental and cooked breakfast (not a buffet though)

Indeed we have a car park, £10 per day, first come first served.

unfortunately we don't. We have adapted rooms with the extra rails by the toilet, etc but these have a bath in them.

Evening meal is available from 6 - 8.30pm on a daily basis. You pre-book your table and meal before going through to the dining room.

This is a common practice across the hotel industry. It means the bank will set aside the money for your room, until we charge it on check-out.

Dear Guest The pool, gym & whirlpool is open, the sauna & steam room are closed until further notice. You will need to book a slot with the Leisure Department. Kind regards Reception

Unfortunately not.

We have a few rooms that have been adapted however they still have a bath. At present we don't have any rooms with a wet room, but there are plans to change this in the future.

The car park is accessible via Foregate Street. In between the hotel and the next building, there is an archway (by the STAR BAR sign) - this is the entrance into the car park.