Some things in the room are a safety hazard for toddlers such as a large mirror not fixed to the wall or a TV not mounted on the wall away from little hands. Lunch and dinner are overpriced and could be improved- the poor wait staff are over stretched and so wait times were long during the day. Room service breakfast did not arrive.

All the areas of the grounds are geared towards families and entertained my toddler endlessly. Breakfast was fantastic. We really enjoyed the pool facilities. Reception staff are exceptional and so helpful, nothing is too much trouble.

Stayed in June 2022

The fish and chips had no accompanying peas, or salad... not even a sprig of parsley..... Looked a little bland.... but it was very tasty indeed.

Great location, & we had a lovely big bathroom in our (small) room, The Hotel is beautiful, with well thought out grounds and gardens (and ideal relaxation areas inside and out). Loved the pools and Spa area too. Breakfast was tasty too both days. The main evening meal, (we stayed once) was nice. The Fish and Chips were very tasty. Tartare sauce stunning. Bread and butter very nice.

Stayed in June 2022

The bathrooms, changing room and shoe area in the spa/indoor pool are dirty. Even though I highlighted it to both, the spa and main reception no improvement had been made the next day. The floor remained slippy and wasn't sweeped in the two 2 hour swimming slots we were there and the toilet floor still had the same hair/gunk in the corners the next day. The shoe area remained dusty and dirty also the next day. The two play huts in the garden including toys/play kitchen could also do with a clean! I suspect the floor in the play houses and the play food hasn't been cleaned in a long time.

The glamping tents are spacious, comfortable and clean. The grounds are lovely and there is lots for children to explore. Our girls in particular loved the fairy garden!

Stayed in May 2022

The window in our room was above the kitchens and there was occasional but intrusive noise from there until about 1am. The music in the restaurant was a little too loud and 'active' for a dinner. Something a little more relaxed would have been better.

Breakfast was excellent. Our dinner in the restaurant was top quality food. Spa and pool a real plus too. Staff were so friendly and helpful. Room very comfortable.

Stayed in May 2022

Slow service at mealtimes and quite a limited lunchtime menu

Loved the facilities for the children and the spa complex, beautiful quirky building

Stayed in March 2022

See above

Everything was good

Stayed in December 2021

Not possible to book as many swims as we would have liked. Tip - book them early. Menu for dinner limited if you are on a longer stay.

Lovely building and grounds. Helpful staff, nice breakfast and dinner. A good location, also visited Bath and Avebury.

Stayed in November 2020

As a mature couple we returned to a hotel which has moved from family friendly to specialist family hotel. Something they do extremely well but not exactly what we wanted. We must say that the stay was quiet and really enjoyable!

Amazingly friendly hotel and well prepared for Covid safety

Stayed in October 2020

The service was extremely slow and they often bought the wrong thing or forgot things you’d ordered. The menus were also very limited and got boring after a couple of days.

Both swimming pools were lovely, despite having to book time slots to use them. There was plenty for kids to do and lots of other kids there for them to play with.

Stayed in August 2020