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Located by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodations in elegant rooms with free WiFi.

Castello City Hotel’s air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available.

Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge café bar and à la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Lively, stylish, and inspiring, it is the perfect venue for a get-together, a business meeting, or just relaxing moments.

Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port.

Castello City’s 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 650 feet away from the hotel.

Couples in particular like the location – they rated it 8.1 for a two-person trip.

Castello City Hotel has been welcoming Booking.com guests since Jun 7, 2010

Property Highlights

Top Location: Highly rated by recent guests (8.2)

Great Food: Meals here are highly recommended!

Breakfast Info

Full English/Irish, Vegetarian, American, Buffet

Free private parking


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 twin beds
or
1 full bed
2 twin beds
or
1 full bed
1 twin bed
and
1 full bed
or
3 twin beds
4 twin beds
or
2 twin beds
and
1 full bed
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Closest beach
  • Amoudara Beach

    Amoudara Beach

    7.7 Good beach
    3,850 feet from property
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Hello, Is a parking place in underground parking garage (200m nearby) included in the price?
    Thanks a lot for your inquiry. Yes, we offer the parking without additional charges.
    Answered on 14 June 2021
  • Hello, the airport shuttle, is it in services in January and if so what are times and cost , thank you
    Dear Guests, thank you for your inquiry, the airport shuttle is a service that is running all year round. The cost is 21 Euros. The time is based on y..
    Answered on 18 November 2019
  • We are a party of 7 looking to book a night on October 6th, leaving on 7th. We will be driving a 9 seat Mini Van and would like reserved parking overn..
    Dear Mr Morgan, thank you for your communication, our restaurant is closing at 12 and the kitchen at 11, so there is plenty of time to enjoy your din..
    Answered on 10 February 2021
  • Hello! How far is the nearest beach? It is possible to get to the beach by bus? (I saw that the bus station is not far away from your location). Than..
    Dear Guests, Greetings from Castello City Hotel. The nearest sandy beach 2 km to the west, around 15 minutes on foot. The bus No 6 is passing from th..
    Answered on 3 September 2020
  • How far is the Central bus station? Is it possible to easily walk? Thank you x
    Goodmorning, We would like to inform you that the central bus station is approximately 20 minutes on foot away from our hotel. I would reccomend to g..
    Answered on 1 August 2022
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Fifth Floor Restaurant

    Food: Greek, Local, International

    Open for: Breakfast, Brunch, Lunch, Dinner, Cocktail hour

Amenities of Castello City Hotel
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
Kitchen
  • Refrigerator
Activities
  • Live sports events (broadcast)
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safe
    Additional charge
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Languages Spoken
  • German
  • Greek
  • English
  • French
  • Italian

House rules

Castello City Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa UnionPay credit card Diners Club American Express Castello City Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

City tour busses can be arranged upon charge.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Castello City Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

License number: 1027703

FAQs about Castello City Hotel

  • Castello City Hotel has 1 restaurant:

    • Fifth Floor Restaurant

  • Guests staying at Castello City Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • American
    • Buffet

  • Check-in at Castello City Hotel is from 3:00 PM, and check-out is until 11:00 AM.

  • Room options at Castello City Hotel include:

    • Twin/Double
    • Double
    • Triple
    • Family

  • The prices at Castello City Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Castello City Hotel offers the following activities/services (charges may apply):

    • Live sports events (broadcast)

  • Yes, Castello City Hotel is popular with guests booking family stays.

  • Castello City Hotel is 0.8 miles from the center of Heraklio.