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Hotel Chalet is a 3-star property situated in Chichicastenango. Boasting room service, this property also provides guests with a terrace. The accommodation features a 24-hour front desk, airport transfers, a shared kitchen and free WiFi. Selected rooms also boast a kitchen with a fridge, an oven and a microwave. A continental breakfast is available each morning at the hotel. The nearest airport is La Aurora Airport, 138 km from Hotel Chalet.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Hotel Chalet has been welcoming Booking.com guests since 21 Mar 2018.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Continental


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Availability

Select dates to see this property's availability and prices

Room type
Sleeps
 
1 single bed
2 double beds
2 single beds
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No credit card needed to book. We'll send you an email confirming your reservation.
Travel Sustainable Level 2
This property has told us they’re making considerable investments and efforts towards sustainability by taking steps that can have environmental and social impact. We’ve worked with experts including Travalyst and Sustainalize to create the Travel Sustainable programme – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.1
Facilities
7.8
Cleanliness
8.3
Comfort
8.1
Value for money
7.8
Location
8.9
Free WiFi
8.8
Select topics to read reviews:

See what guests loved the most:

  • Jana
    GermanyGermany
    Super welcoming host, great location for the market in Chichicastenango.
  • Chloé
    United KingdomUnited Kingdom
    Manuel was super lovely and helpful. The rooftop terrace is really nice. I highly recommend this place and would go again.
  • Suzy
    United KingdomUnited Kingdom
    Manuel was lovely & very helpful. Free water provided & morning coffee. Roof terrace was nice too. Bed very comfortable & had a bedside light & blankets for the cool nights. Good location in a quieter part of Chichi but very walkable to everything.
  • Martina
    Czech RepublicCzech Republic
    Really nice and helpfull staff, he help us with planning travel by public buses to Lanquin, thanks again. He also offer us very good coffee
  • Ana
    GermanyGermany
    Very friendly, helpful and kind owner. Clean room and comfortable bed. Free coffee. Great location.
  • José
    GuatemalaGuatemala
    Mr. Manuel was amazing. He is so helpful. Everything you May need he will help you.
  • Aritz
    SpainSpain
    Oso pertsona jatorra eta oso leku lasaia. Gomendagarria.
  • Lynne
    United KingdomUnited Kingdom
    My home away from home in Chichicastenango. Clean comfortable foom and shower, quiet yet close to city centre. I'll be coming back. Thanks
  • Kelly
    NetherlandsNetherlands
    Host is very friendly and cheap and delicious breakfast! Simple but we had a wonderful stay!
  • Daniel
    United KingdomUnited Kingdom
    Excellent location. Very close to the centre of town, but far enough to avoid the loud noises during the early hours of the morning. Clean and spatious rooms, warm showers and a very charming and welcoming host! There also is a very big terrace on...

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi, we wanted to know if there is a good wifi connection in the rooms since we need it for our work that cannot be done in public areas of the hotel.

    Hello, good evening, yes, our wifi service is really good.
    Answered on 20 April 2022
  • Hi, would it be possible to check out at 1pm this Thursday? thank you

    Hello, yes, no problem.
    Answered on 20 April 2022
  • se puede pagar con tarjeta de crédito?

    No tenemos esa opción por el momento, solo se paga en efectivo, moneda local "quetzales".
    Answered on 6 November 2021
  • When is the best time to visit your property for the perfect beach holiday?

    Aquí no hay parqueo, cerca hay 3 lugares para parquear.
    Answered on 27 February 2020
  • Is your private beach next to the property or do I need to use a means of transportation to go there?

    Aquí es área de montaña, no hay playa.
    Answered on 27 February 2020
  • Necesito una cama king la mas grande

    La cama mas grande es Matrimonial.
    Answered on 6 November 2021
  • Still looking?

Hotel surroundings *

Facilities of Hotel Chalet

Most popular facilities
  • Parking
  • Airport shuttle
  • Free WiFi
  • Room service
  • Non-smoking rooms
  • Family rooms
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Kitchen
  • Shared kitchen
Pets
Pets are allowed. No extra charges.
Activities
  • Walking tours
    Additional charge
Food & Drink
  • Kid meals
    Additional charge
  • Breakfast in the room
Internet
WiFi is available in public areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GTQ 40 per stay.
  • Street parking
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Languages spoken
  • English
  • Spanish

House rules

Hotel Chalet takes special requests - add in the next step!

Check-in

From 10:00 to 16:30

Guests are required to show a photo identification and credit card upon check-in

Check-out

Available 24 hours

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of GTQ 250 is required on arrival. That's about 25.91GBP. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children older than 5 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Free! Pets are allowed. No extra charges.

Cash only

This property only accepts cash payments.

The fine print

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Please inform Hotel Chalet in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of GTQ 250 is required on arrival. That's about 25.91GBP. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Hotel Chalet

  • Hotel Chalet offers the following activities / services (charges may apply):

    • Walking tours

  • Check-in at Hotel Chalet is from 10:00, and check-out is until 13:00.

  • The prices at Hotel Chalet may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Hotel Chalet can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental

  • Hotel Chalet is 450 yards from the centre of Chichicastenango. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Hotel Chalet is popular with guests booking family stays.

  • Room options at Hotel Chalet include:

    • Single
    • Double
    • Triple
    • Twin