Name: Lotte Hotel Guam
Address: 185 Gun Beach Road Tamuning Guam, 96913 Tumon, Guam, 185 Gun Beach Road Tamuning Guam, 96913, Guam
Price range: Prices for upcoming dates start at $251 per night (We Price Match)
Rating: 7.9

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (375)

Hotel Lotte Hotel Guam

Beach. This property is either next to the beach or will have its own private access. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

185 Gun Beach Road Tamuning Guam, 96913 Tumon, Guam –

A restaurant or other place to eat at Lotte Hotel Guam

A kitchen or kitchenette at Lotte Hotel Guam

A bed or beds in a room at Lotte Hotel Guam

A view of the pool at Lotte Hotel Guam or nearby

The swimming pool at or near Lotte Hotel Guam

A television and/or entertainment center at Lotte Hotel Guam

The lounge or bar area at Lotte Hotel Guam

The entire staff was the highlight of the Hotel and the fact that every single staff member of the Hotel that I had the honor of meeting were professional, respectful and treated me like Royalty. Great Job.

Joseph

Guam

Customer Service/Staff were very friendly and accommodating.

Jeremy

Guam

Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Olga

Russia

the room was clean. it was a bigger room than i expected.

Duenas

Guam

Overall Facilities were very good and also the location was good.

Inman

South Korea

Overall size of the room was large and spacious. wifi was pretty good and rarely dropped. mini mart was located inside of hotel and provided quick meals and drinks. was located with in walking distance of the main shopping areas but a little off the beaten path not to have people bothering you. free bus service to mall.

Joseph

United States of America

Super clean place, friendly staff, the pools were so-so. would recommend for couples, not so much for families

Charles

United States of America

It　was clean, the buffet was quite good, and the facilities had quite a nice pool and gym.

Elliott

Japan

잠자리가 편했고, 위치도 좋았어요. 바로 앞의 해변에 사람이 많이 없어서 그런지 맑고 좋았어요. 직원분들도 모두 친절했고, 타월 대여나 세탁 등의 시설 등 만족스러웠습니다. 다음에 또 괌을 방문하면 롯데호텔로 숙소를 잡을 생각이예요!

South Korea

아침식사가 깔끔해서 어른들 드시기에도 좋았습니다. 수영장도 아침마다 청소하는데 깨끗했습니다.

Dldml

South Korea

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8.4

Staff
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience

What guests loved the most:
“The entire staff was the highlight of the Hotel and the fact that every single staff member of the Hotel that I had the honor of meeting were professional, respectful and treated me like Royalty.”

Joseph Guam
“Customer Service/Staff were very friendly and accommodating.”

Jeremy Guam
“Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.”

Olga Russia
“the room was clean. it was a bigger room than i expected.”

Duenas Guam
“Overall Facilities were very good and also the location was good.”

Inman South Korea
“Overall size of the room was large and spacious. wifi was pretty good and rarely dropped. mini mart was located inside of hotel and provided quick meals and drinks.”

Joseph United States of America
“Super clean place, friendly staff, the pools were so-so. would recommend for couples, not so much for families”

Charles United States of America
“It　was clean, the buffet was quite good, and the facilities had quite a nice pool and gym.”

Elliott Japan
“잠자리가 편했고, 위치도 좋았어요. 바로 앞의 해변에 사람이 많이 없어서 그런지 맑고 좋았어요. 직원분들도 모두 친절했고, 타월 대여나 세탁 등의 시설 등 만족스러웠습니다. 다음에 또 괌을 방문하면 롯데호텔로 숙소를 잡을 생각이예요!”

Mi South Korea
“아침식사가 깔끔해서 어른들 드시기에도 좋았습니다. 수영장도 아침마다 청소하는데 깨끗했습니다.”

Dldml South Korea

Get the celebrity treatment with world-class service at Lotte Hotel Guam

Located on the beachfront, overlooking Tumon Bay, Lotte Hotel Guam offers a swimming pool, a fitness center, a restaurant, a deli and a cafe. The stylish rooms feature a balcony boasting stunning water views. Guests enjoy free in-room WiFi.

Refurbished in 2014, Lotte Hotel is 5 minutes' walk from shops, cafes and restaurants. It is 10 minutes' drive from A. B. Won Pat International Airport.

Guests can work out in the fitness center, which offers cardio machines, treadmills and exercise bikes. The children's playroom features games, toys and exciting activities. There is also a children's swimming pool.

Each modern room offers contemporary décor, a refrigerator with free bottled water, an in-room safe and a flat-screen TV with cable channels. The bathroom includes slippers and complimentary toothbrush and toothpaste.

La Seine Restaurant offers an all-day buffet featuring international cuisine, while The Lounge & Deli features ocean views and tropical drinks. Horizon Cafe serves a variety of sandwiches and snacks.

We speak your language!

Lotte Hotel Guam has been welcoming Booking.com guests since Sept 15, 2014

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Most Popular Facilities

Free WiFi

Family rooms

Beachfront

Swimming pool

Airport shuttle

Free parking

Bar

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Bookers love...

“wonderful staff”
29 related reviews

“amazing views”
18 related reviews

Breakfast Info

Buffet

Free private parking

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Lotte Hotel Guam?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 2 (up to years of age)	Island Deluxe Twin Room with Partial Ocean View 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned room offers a balcony, a flat-screen TV with cable channels, a refrigerator and tea/coffee making facilities. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults and 1 child or 2 adults and 2 children (see Hotel Policies). Please note that the third guest will be accommodated on a roll-away bed for an additional charge. Children 12 years and older are required to book as an adult. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Carpeted • Flat-screen TV • Sofa • View • Alarm clock • Electric kettle • Dryer • Bidet • Towels • Linens • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Island Premier Twin Room with Partial Ocean View 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned room offers a balcony, a flat-screen TV with cable channels, a refrigerator and tea/coffee making facilities. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults and 1 child or 2 adults and 2 children (see Hotel Policies). Please note that the third guest will be accommodated on a roll-away bed for an additional charge. Children 12 years and older are required to book as an adult. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Slippers • Carpeted • Flat-screen TV • Sofa • View • Alarm clock • Electric kettle • Kitchenware • Dryer • Stovetop • Bidet • Towels • Linens • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 4 Max children: 2 (up to years of age)	Island Two-Bedroom Family Suite Bedroom 1: 2 twin beds Bedroom 2: 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned suite offers a balcony, a flat-screen TV with cable channels, a refrigerator and tea/coffee making facilities. lease note that the price is based on 4 guests. Maximum occupancy is 4 adults and 2 children Please note that there is no capacity for additional beds. Children 12 years and older are required to book as an adult. Room Facilities: • Tea/Coffee maker • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Slippers • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • View • Alarm clock • Dining area • Electric kettle • Kitchenware • Dryer • Stovetop • Bidet • Towels • Linens • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Ocean Front Club 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located in the tower wing, this air-conditioned room offers a balcony, a flat-screen TV with cable channels, a refrigerator and tea/coffee making facilities. This room includes Club Lounge Access with continental breakfast available. This room also includes one coupon per room per stay for a private Cabana by the swimming pool for 2 hours usage. (based on 2 adults + 2 children) Please note that the third guest will be accommodated on a roll-away bed for an additional charge. Children 12 years and older are required to book as an adult. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults and 1 child or 2 adults and 2 children (see Hotel Policies). Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Carpeted • Flat-screen TV • Sofa • View • Alarm clock • Electric kettle • Executive Lounge Access • Dryer • Ocean view • Towels • Linens • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Island Premier Twin Room (No View) 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This twin room has a balcony, bathrobe and electric kettle. Please note that the price is based on 2 guests. Maximum occupancy is 3 adults and 1 child or 2 adults and 2 children. Please note that the third guest will be accommodated on a roll-away bed for an additional charge. Children 12 years and older are required to book as an adult. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Slippers • Carpeted • Flat-screen TV • Sofa • Alarm clock • Electric kettle • Kitchenware • Dryer • Stovetop • Bidet • Towels • Linens • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Ocean Front Deluxe 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located in the tower wing, this air-conditioned room offers a balcony, a flat-screen TV with cable channels, a refrigerator and tea/coffee making facilities. This room also includes one coupon per room per stay for a private Cabana by the swimming pool for 2 hours usage. (based on 2 adults + 2 children) Please note that the price is based on 2 guests. Maximum occupancy is 3 adults and 1 child or 2 adults and 2 children. (see Hotel Policies). Please note that the third guest will be accommodated on a roll-away bed for an additional charge. Children 12 years and older are required to book as an adult. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Carpeted • Flat-screen TV • Sofa • View • Alarm clock • Electric kettle • Dryer • Ocean view • Towels • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Twin Poolside Club Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This twin room has a balcony, seating area and air conditioning. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Flat-screen TV • Alarm clock • Electric kettle • Executive Lounge Access • Dryer • Pool view • Towels • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	King or Twin Poolside Suite 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This suite features a balcony, bathrobe and air conditioning. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Flat-screen TV • Alarm clock • Dining area • Electric kettle • Executive Lounge Access • Dryer • Pool view • Towels • Dining table • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Family Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This room is suited for guests with a baby/infant. Amenities include pack n’ play, child play area, child toothbrush, child toothpaste, baby shampoo, baby lotion, baby wipes, baby training toilet seat, and portable baby tub. Room Facilities: • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Balcony • Bathrobe • Refrigerator • Desk • Sitting area • Free toiletries • Toilet • Microwave • Private Bathroom • Slippers • Flat-screen TV • Sofa • Alarm clock • Electric kettle • Kitchenware • Dryer • Stovetop • Towels • Toilet paper Parking: Free! Free private parking is available at a location nearby (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

An Inside Look at Lotte Hotel Guam

Lotte Hotel Guam is divided into 2 separate wings, The Island Wing and the Tower Wing. You can find the Front Desk, Tour Desks, Convenience Stores, and Car Rentals in the Island Wing. The island wing is most popular for its kitchenette rooms and those families traveling in a large group wishing to stay together in one room. The Island Wing offers a Partial Ocean View of Tumon Bay and offers a living room area in each room. The Tower Wing, includes the Main Lobby, La Seine Restaurant, The Lounge and Deli, The Club Lounge, Pool, Kids Room & Fitness Center. As for the rooms in the Tower Wing, guests are treated with an Ocean Front view of Tumon Bay with stylish room designs. There are standard rooms, club rooms, poolside rooms and upscale suites. Those guests staying in the Club or Suite rooms have access to the Club Lounge. The Club Lounge offers a Breakfast Buffet, Afternoon Tea & Cocktail Hour. Lotte Hotel also offers banquet accommodations with 2 Main Ballrooms and 3 Meeting Rooms. Overall, the Hotel offers a comfortable and relaxing feeling for all our guests.

Hotel surroundings

–

Closest Landmarks *

T Galleria by DFS, Guam
0.4 miles

Restaurants & Markets *

Capriciossa Restaurant
0 miles
ABC Store Supermarket
0 miles
Coffee Beanery Cafe/Bar
0 miles
Outback Steakhouse Restaurant
0 miles

Beaches in the Neighborhood

Tumon Beach White sand
Food & Drink, Swimming, Watching the Sunset, Water Sports

1,650 feet

Closest Airports *

Antonio B. Won Pat International Airport
2.6 miles
Rota International Airport
53.8 miles

All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weat...”

Olga

Russia

7.0

“Overall Facilities were very good and also the location was good.”

Inman

South Korea

Are you missing any information about this area?

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1 Restaurant On Site

La Seine

Food: International

Menu: Buffet

4 reasons to choose Lotte Hotel Guam

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

House Rules Lotte Hotel Guam takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 2 years	Can use a crib when requested or an existing bed	FREE
3 - 11 years	Can use an existing bed	FREE
12+ years	Can use an extra bed when requested	$83.25 per person, per night

The maximum number of extra beds, cribs, and children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Lotte Hotel Guam accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note that guests from 0-11 years are considered children. 12 years and older are required to book as an adult.

Hotel will charge full amount of the reservation upon check in

Please note Lotte Hotel Guam is strictly nonsmoking in all areas, including balcony's, and penalty fees apply.

Transfers are available to and from Antonio B Won Pat International Airport. These are charged USD 15 per adult and USD 7.50 per child, each way. Please inform Lotte Hotel Guam at least 4 days in advance if you want to use this service, using the contact details found on the booking confirmation.

Sunday brunch is available from 11:30 until 14:30 for USD 40 plus a 10% service charge.

Please note children are not included in breakfast rates and are an additional USD 13.75 per night.

Staff 8.4
Facilities 8.0
Cleanliness 7.9
Comfort8.1

Value for money7.2
Location7.5
Free WiFi7.4

High score for Tumon

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“The entire staff was the highlight of the Hotel and the fact that every single staff member of the Hotel that I had the honor of meeting were professional, respectful and treated me like Royalty. Great Job.”

“Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.”

“Overall size of the room was large and spacious. wifi was pretty good and rarely dropped. mini mart was located inside of hotel and provided quick meals and drinks. was located with in walking distance of the main shopping areas but a little off the beaten path not to have people bothering you. free bus service to mall.”

“잠자리가 편했고, 위치도 좋았어요. 바로 앞의 해변에 사람이 많이 없어서 그런지 맑고 좋았어요. 직원분들도 모두 친절했고, 타월 대여나 세탁 등의 시설 등 만족스러웠습니다. 다음에 또 괌을 방문하면 롯데호텔로 숙소를 잡을 생각이예요!”

See all guest reviews for Lotte Hotel Guam

Newest Reviews for Lotte Hotel Guam

Reviewed: June 16, 2019

Iljoong
South Korea
7.9

Good
- • Leisure trip
- • Family with young children
- • Ocean Front Deluxe
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast Not enough to pee in restroom beside pool
Room condition and easy access to beach

Stayed in June 2019
Reviewed: June 7, 2019

Sungwon
South Korea
2.5

“POOR QUALITY & DIRTY CAVANAS”
- • Leisure trip
- • Family with young children
- • Ocean Front Club
- • Stayed 2 nights
Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)
NOTHING

Stayed in June 2019
Reviewed: March 31, 2019

Jeremy
Guam
8.3

“View was excellent. Staff were extremely friendly and very accommodating.”
- • Leisure trip
- • Couple
- • Ocean Front Deluxe
- • Stayed 2 nights
Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.
Customer Service/Staff were very friendly and accommodating.

Stayed in March 2019
Reviewed: February 23, 2019

Olga
Russia
7.1

“Awesome location, average hotel”
- • Leisure trip
- • Family with young children
- • Ocean Front Deluxe
- • Stayed 15 nights
- • Submitted from a mobile device
The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.
Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Stayed in February 2019
Reviewed: January 7, 2019

Jose
Guam
4.4

Disappointing
- • Couple
- • Island Deluxe Twin Room with Partial Ocean View
- • Stayed 1 night
- • Submitted from a mobile device
The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.
I liked the customer service and the view.

Stayed in January 2019
Reviewed: January 4, 2019

Chris
Hong Kong
7.9

Good
- • Leisure trip
- • Family with young children
- • Island Two-Bedroom Family Suite
- • Stayed 6 nights
The Air-conditioning is too cold.

Stayed in December 2018
Reviewed: January 1, 2019

junimom
South Korea

1 helpful vote
2.9

Very Poor
- • Leisure trip
- • Family with young children
- • Island Deluxe Twin Room with Partial Ocean View
- • Stayed 2 nights
- • Submitted from a mobile device
it's not clean. too much expensive.

Stayed in January 2019
Reviewed: December 16, 2018

Duenas
Guam
10

“we will recommend this family and friends. my husband and i will definitely stay here again”
- • Leisure trip
- • Couple
- • Island Premier Twin Room (No View)
- • Stayed 1 night
- • Submitted from a mobile device
the room was clean. it was a bigger room than i expected.

Stayed in December 2018
Reviewed: December 13, 2018

Inman
South Korea
10

Exceptional
- • Business trip
- • Family with young children
- • Ocean Front Deluxe
- • Stayed 4 nights
Not enough parking lot space.
Overall Facilities were very good and also the location was good.

Stayed in November 2018
Reviewed: October 17, 2018

Joseph
United States of America

1 helpful vote
8.3

“over all highly enjoyed my visit, spent a pretty penny for 4 nights but was well worth it”
- • Business trip
- • Group of friends
- • Island Premier Twin Room (No View)
- • Stayed 4 nights
room description said "ocean view" but majority of the view of the side of the building and only a small glimpse of the beach.
Overall size of the room was large and spacious. wifi was pretty good and rarely dropped. mini mart was located inside of hotel and provided quick meals and drinks. was located with in walking distance of the main shopping areas but a little off the beaten path not to have people bothering you. free bus service to mall.

Stayed in September 2018
Reviewed: September 29, 2018

Charles
United States of America
7.9

Good
- • Leisure trip
- • Group of friends
- • Ocean Front Club
- • Stayed 4 nights
Super clean place, friendly staff, the pools were so-so. would recommend for couples, not so much for families

Stayed in September 2018
Reviewed: September 28, 2018

Raven
United States of America
7.1

Good
- • Business trip
- • Couple
- • Ocean Front Club
- • Stayed 1 night
- • Submitted from a mobile device
The bed was hard making it uncomfortable.
I had an amazing view!

Stayed in September 2018
Reviewed: July 6, 2018

Aracely
Guam
Age group: 35 – 44

1 helpful vote
5.4

Fair
- • Leisure trip
- • Couple
- • Ocean Front Deluxe
- • Stayed 1 night
- • Submitted from a mobile device
Jacuzzi doesn’t work, bad customer service at front desk, can’t drink in the pool

Stayed in July 2018
Reviewed: May 27, 2018

Febis
Guam
6.7

Pleasant
- • Leisure trip
- • Couple
- • Ocean Front Deluxe
- • Stayed 2 nights
- • Submitted from a mobile device
No ice machines on floors had to walk all the way to the bar to get ice. No room service.

Stayed in May 2018
Reviewed: April 6, 2018

Keungho
South Korea
10

Exceptional
- • Leisure trip
- • Family with young children
- • Ocean Front Club
- • Stayed 3 nights
- • Submitted from a mobile device
club lounge food & calming room

Stayed in April 2018

Hotel Lotte Hotel Guam

Lotte Hotel Guam This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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Lotte Hotel Guam

Facilities of Lotte Hotel Guam Great facilities! Review score, 8.0

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