Regarding your booking is made through a third party agency, please kindly contact the agency directly for any cancellation or amendment related inquiries. Thank you for your understanding.

Regret to inform that we unable to confirm the reservation for Self Quarantine Purpose via third party travel agent

Dear Alison Wilmot, Regarding your booking is made through an online travel agency, please kindly contact their customer service directly for any cancellation or amendment related inquiries. Regards, Reservation Team

Kindly reserve an additional one night before of the actual arrival date in order to guarantee early check in.

Dear Guest, Please choose the rate which does not include breakfast. Regards, Reservations Team

Dear Philip, Thank you for your message. Please be advised that the shuttle bus from Hong Kong station stops running at 23:10, we would suggest to take a taxi instead. Regards, Reservations Team

Dear Sir/Madam, Thank you for your message. Please be advised that our official check-in time is 14:00 HK time and early check-in is subject to availability upon arrival. We are pleased to confirm that you can keep your luggage with our front desk staff until the room is ready. Regards, Reservations Team

Dear Sir/Madam, Thank you for your message. As per our hotel's policy we cannot accept payment on credit card which does not belong to a travelling guest. Regards, Reservations Team

We only accept self quarantine bookings made directly with our hotel reservations team. Please kindly contact our hotel for further enquiry. Thank you!

TAXI Urban Taxi (red) provides services to/from the Hong Kong International Airport. Approximate rate: first 2KM = 24hkd every 200meters = 1.7hkd every 1 min of waiting = 1.7hkd It charges about HKD 400 per trip per car from Hong Kong International Airport to our hotel. It will take about 30-40 min.

Dear Valued Guest, Regarding the accommodation arrangement for your goodself and guests’ forthcoming visit, kindly understand that the room rate is dynamic for every day, and the rooms rates are subject to change as per hotel management decision. Thanks and Regards, Carmen Chan

Hotel accept bookings for self-quarantine purpose and please contact hotel directly for special arrangement for those guests.

Baby Crib (0.6m X 1m) is available

Dear Guest, Please be advised that as per our hotel policy no extra beds can fit in our rooms. Regards, Reservations Team

Kindly contact hotel directly regarding the quotation for long stay package.

Please to inform that iron and iron board is on request basis.

Kindly consdier our Family Room for triple occupancy

Dear Valued Guests, Greetings from IBIS Hong Kong Central & Sheung Wan! Regarding to the transportation arrangement, regret to inform that Hotel transfer is not available to & from Airport, please find the below transportation methods for your easy reference: TAXI Urban Taxi (red) provides services to/from the Hong Kong International Airport. Approximate rate: first 2KM = 24hkd every 200meters = 1.7hkd every 1 min of waiting = 1.7hkd It charges about HKD 400 per trip per car from Hong Kong International Airport to our hotel. It will take about 30-40 min. Airport Express Train You can take the Airport Express from the airport to Hong Kong station. Get off at Hong Kong station and take the Airport Express shuttle bus (public) free of charge for Airport Express passengers. Proceed to Level 2 at Hong Kong Station and look for the signage direction of taxi station, there you will find the shuttle bus stop located right next to the taxi station. Take the shuttle bus H2 (To Western District). The third stop is our hotel, and the shuttle bus will drop you off at our Hotel driveway. The shuttle bus H2 departs every 20 minutes and operates from 06:12 am to 23:12 pm daily, and Airport Express operates from 05:54 am to 00:48 am daily. By MTR: (Sheung Wan Station) Take the AIRPORT EXPRESS from AIRPORT Station to HONG KONG Station and then change to the ISLAND LINE from CENTRAL Station and get off on the SHEUNG WAN Station. You can get off the station from Exit C (with staircase). Turn left out of the Exit C at Sheung Wan MTR station and keeps walking along Connaught Road Central until the junction of Des Voeux Road West, you’ll find our colorful building sits just two blocks away to your left in the front. It's beside Starbucks Coffee. Exit B (with escalator). If you carry heavy and bulky luggage, we would suggest you taking Exit B with escalator. Turn right out of the exit and walk along Des Voeux Road Central until you reach Cleverly Street, then turn right to Connaught Road Central, after that turn left and walk along Connaught Road Central until you reach the junction of Des Voeux Road West, and you’ll find our colorful building sits just two blocks away to your left in the front. By MTR: (Sai Ying Pun Station) Take the AIRPORT EXPRESS from AIRPORT Station to HONG KONG Station and then change to the ISLAND LINE from CENTRAL Station and get off on the SAI YING PUN Station. You can get off the station from Exit A2: Turn right out of Exit A2 at Sai Ying Pun MTR station and keep walking along Des Voeux Road West until you cross its intersection with Queen Street, you will find the colourful building sits in front of you on your right. You also can take the Airport Express shuttle bus to our hotel from Hong Kong Station. Bus A11 You can take Cityflyer A11 bus from airport to Hong Kong-Macau Terminal. This route passes through Lantau Link, Western Harbour Crossing, Sheung Wan, etc. with the final stop at North Point Ferry Pier. Scheduled: Daily from 6:10am - 12:30am with a frequency of 20-25 minutes. Our hotel is near Hong Kong-Macau Terminal. Price is HKD40 per person per trip approximately. It will take about 30 min and then it is about 10 minutes walking distance. Please see direction below. Macau Ferry Pier Terminal to ibis Hong Kong Central and Sheung Wan (5-10 minutes Walk): 1. Walk in the reverse driving direction along Connaught Road West until the junction of Western Fire Services Street, 2. Turn left and cross the road to reach Des Voeux Road West, and you’ll see our colourful building just sits two blocks away from you in the front. Please let us know if we can be of any further assistance. Thank you for choosing Ibis Hong Kong & Sheung Wan Hotel.

Regret to inform that room with kitchenette are currently not available in our property due to hotel configuration.

Dear Sir/Madam, In reference to your transport request, sorry to inform you that we do not have airport shuttle bus pick up service. Please kindly find the below transportation details for your easy reference: 1) TAXI Urban Taxi (red) provides services to/from the Hong Kong International Airport. Approximate rate: first 2KM = 24hkd every 200meters = 1.7hkd every 1 min of waiting = 1.7hkd It charges about HKD 400 per trip from Hong Kong International Airport to our hotel. It will take about 30-40 min. 2) Airport Express Train You can take the Airport Express from the airport to Hong Kong station. Get off at Hong Kong station and take the Airport Express shuttle bus (public) free of charge for Airport Express passengers. Proceed to Level 2 at Hong Kong Station and look for the signage direction of taxi station, there you will find the shuttle bus stop located right next to the taxi station. Take the shuttle bus H2 (To Western District). The third stop is our hotel, and the shuttle bus will drop you off at our Hotel driveway The shuttle bus H2 departs every 20 minutes and operates from 06:12 am to 23:12 pm daily, and Airport Express operates from 05:54 am to 00:48 am daily. OR By MTR: (Sheung Wan Station) Take the AIRPORT EXPRESS from AIRPORT Station to HONG KONG Station and then change to the ISLAND LINE from CENTRAL Station and get off on the SHEUNG WAN Station. You can get off the station from Exit C (with staircase). Turn left out of the Exit C at Sheung Wan MTR station and keeps walking along Connaught Road Central until the junction of Des Voeux Road West, you’ll find our colorful building sits just two blocks away to your left in the front. It's beside Starbucks Coffee. Exit B (with escalator). If you carry heavy and bulky luggage, we would suggest you taking Exit B with escalator. Turn right out of the exit and walk along Des Voeux Road Central until you reach Cleverly Street, then turn right to Connaught Road Central, after that turn left and walk along Connaught Road Central until you reach the junction of Des Voeux Road West, and you’ll find our colorful building sits just two blocks away to your left in the front. By MTR: (Sai Ying Pun Station) Take the AIRPORT EXPRESS from AIRPORT Station to HONG KONG Station and then change to the ISLAND LINE from CENTRAL Station and get off on the SAI YING PUN Station. You can get off the station from Exit A2: Turn right out of Exit A2 at Sai Ying Pun MTR station and keep walking along Des Voeux Road West until you cross its intersection with Queen Street, you will find the colourful building sits in front of you on your right. 3) Bus A11/N11 (overnight bus) You can take Cityflyer A11/ N11 bus from airport to Hong Kong-Macau Terminal. This route passes through Lantau Link, Western Harbour Crossing, Sheung Wan, etc. with the final stop at North Point Ferry Pier. Scheduled: Daily from 6:10am - 12:30am with a frequency of 20-25 minutes.(A11) Daily from 00:50am - 04:50 am with a frequency of 30 minutes. (NA11) Our hotel is near Hong Kong-Macau Terminal. Price is HKD40 per person per trip approximately. It will take about 30 min and then it is about 10 minutes walking distance. Please see direction below. Macau Ferry Pier Terminal to ibis Hong Kong Central and Sheung Wan (5-10 minutes Walk): 1. Walk in the reverse driving direction along Connaught Road West until the junction of Western Fire Services Street, 2. Turn left and cross the road to reach Des Voeux Road West, and you’ll see our colourful building just sits two blocks away from you in the front. Regards, Ibis Hong Kong Central & Sheung Wan