Our entire stay was absolutely amazing. We decided to upgrade to the corner room and it was the best decision ever - the view over Victoria Harbor from the 117th floor is simply magnificent. The pool is also extraordinary, as is the entire hotel and the experience it provides. We can't say enough about how attentive and helpful the staff were, taking care of even the smallest details (like leaving a souvenir bookmark on my book by the cleaning staff, or sending over a bottle of wine when our shower had a small malfunction). Thank you!

Mateusz Poland

All perfect from the moment we entered the property, location-facility-room-view-Club Access- list is endless….. Full marks to the team to put their utmost efforts to make our stay so pleasant and memorable.

Prashant China

Everything, but most of all is the staff. Everyone I've come in contact with, either in person or over the phone, is so friendly, professional, and helpful. They are truly the asset of this hotel and what keep the guests coming back time and time again. I indicated in the booking that I was there for a weekend of the birthday celebration. The hotel staff decorated the room to give me a lovely surprise when I checked in. They also sent a complimentary birthday cake, with a hand-written card and a lion 🦁 soft toy. These gestures are very thoughtful and made my stay there special and memorable. I really appreciated it.

Rui Hong Kong

The staff! Every single interaction was one of the best service experiences I've ever had in a hotel. The ladies and gentlemen knew what I needed before I did, and the extent to which the staff go the extra mile without being prompted is truly outstanding. The hotel itself is gorgeous with excellent facilities. Daqueen in the spa is truly outstanding at her work - knowledgeable and kind. Mike at Tin Lung Heen was outstanding. The ladies and gentlemen at reception are the most helpful I've ever experienced. I was lucky to be upgraded to a room with a corner window.

Jennifer United Kingdom

staffs were excellent. Specially Manager May was very helpful . Restaurants are top class well decorated. And the view is breathtaking-

Tahmina Bangladesh

Great location, hotel facilities, astonishing view from room

Nikolay Russia

exceptional 7 star service and breathtaking views of Victoria Harbour

Sudeshan South Africa

Very good service and helpful staff. The food was very good.

Beata Poland

I loved the attention to detail, even before we got there, the hotel staff had already helped me arrange some things.

Terry Hong Kong

Ritz Carlton has always been known for outstanding customer service. This stay was no exception, all the staff was amazing, they were attentive and anticipated my needs (I'm 7 months pregnant).

Ka Hong Kong