This hotel is always spot on with customer service, from the moment you arrive you are made to feel special, people address you by name and the reception staff are not scrolling on their phones like some other places I’ve recently stayed in!

Diana Úc

A warm welcome at reception by the two gentlemen that were working (I didn't take their names) and a welcome drink which was delicious and a quick swift check-in. Room was clean and bed comfortable. The location was great right near a shopping mall! We booked last minute as near to the airport and did not no there is also a Bali Resort and amazed at how big the complex was. It was only a short walk through the hotels grounds to the beach where we had a few bottles of Bintang Beer and watched the sun go down!

Tash Vương Quốc Anh

All staff very friendly & helpful. Great Location

Yap Malaysia

Excellent breakfast selections and REALLY good coffee. You have to ask for a special coffee otherwise you will just get the filtered coffee (which is average) but it’s well worth the additional $2. The staff are so nice and very willing to help in any way. You can utilize the amenities at the big sister resort (Bintang Resort Kuta) which is an added bonus. Febris spa is just across the road and a trip to Bali is not complete without a spa booking at Febris. Food choices nearby were also great.

Martina Úc

The staff where amazing and friendly. Very clean Yoga at the pool bar and the older gentlemen awesome and all the ladies are so polite.

Rikki Úc

Special mention to citra. And Ina and all the staff I work at pan pacific Perth hotel this was my Christmas break the staff and the hotel was excellent

Michael Úc

Rooms were clean, everything in working order, all staff were friendly. The french toast and eggs at breakfast were so delicious! Would happily stay again.

Shane Úc

Friendly staff. Good spread of break fast. Clean rooms. Ample parking space. Pleasant pool. Ease of check in and check out. Located near to restaurants and shopping area. Easy operated air conditioning in the room.

Jithin Oman

The room was spacious and clean. The housekeeping is made daily and the staff and housekeepers are really friendly and helpful. The facilities are nice and clean. We were allowed to use the ressort facilities, so we went to the pool and the private beach in there, was amazing. The breakfast was ok, they have a lot of options, mostly asian breakfast, fruit and bakery stuff. Maybe I would rather somethisg lighter as yogurth, cereal or oats, they do not offer any of them. Beside of that, everithing was excelent.

Carolina Argentina

The staff was very friendly, and the hotel was clean and nice, and cozy, the location was perfect and at the center of Kuta. It's near to everything.

Salman Saudi Arabia (Ả-rập Xê-út)