Name: Shangri-la Hotel Surabaya
Address: Jl. Mayjend Sungkono 120, 60256 Surabaya, Indonesia, Jl. Mayjend Sungkono 120, East Java, 60256, Indonesia
Price range: Prices for upcoming dates start at $68 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House Rules
Guest Reviews (162)

Hotel Shangri-la Hotel Surabaya

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

Jl. Mayjend Sungkono 120, 60256 Surabaya, Indonesia –

Lock in a great price for Shangri-la Hotel Surabaya – rated 8.7 by recent guests!

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Great staff and service, friendly. Really nice pool and lifeguards attentive. Food was great and room too. Very clean and comfortable.

Vr, Singapore

The arrangement of furnitures is perfect. Even in the room and bathroom.

L, Indonesia

The welcome was good. The hotel has a bar and different restaurants which is nice. Nice renovated rooms, very clean and wih amazing bed. Liked my stay and will definitely come back.

Melatie, Indonesia

The renovated rooms are very nice. This hotel is the best choice to stay in Surabaya if you look for 5 star luxury. Other hotels in the city don't even come close.

Frank, Hong Kong

I was stayed in Shangrila hotel very comfy and nice place to relaxing and good atmosphere, one thing for sure all the staff very kind and like a family, feels like home surround them and all food , bedroom and facilities very excellent and wont bored at all even just spent inside hotel..so never hestitate to visit Shangrila hotel Surabaya, God Bless Shangrila Surabaya. Amen

Rini, Italy

The hotel is Shangri La quality, from lush gardens and pools to large lobby, plenty of F&B opportunities, very friendly and professional staff, clean and comfy rooms.

Werner, Switzerland

Katil empuk and sarapan yg pelbagai. Restoran dekat dengan kolam,easy to monitor kids when their swimming..😘😘😘 while we enjoy breakfast..

Azni, Malaysia

Rooms are renovated. Breakfast allows an enormous choice, quality is excellent. Personnel is extremely friendly

Ingo, Germany

great Location for Business People, as less traffic

Frank, France

Shangrila hotels always exudes warmth & friendliness

Tk, Malaysia

Image of the property Image of the property Image of the property

8.9

Staff
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms

What guests loved the most:
“Great staff and service, friendly. Really nice pool and lifeguards attentive. Food was great and room too. Very clean and comfortable.”

Vr Singapore
“The arrangement of furnitures is perfect. Even in the room and bathroom.”

L Indonesia
“The welcome was good. The hotel has a bar and different restaurants which is nice. Nice renovated rooms, very clean and wih amazing bed. Liked my stay and will definitely come back.”

Melatie Indonesia
“The renovated rooms are very nice. This hotel is the best choice to stay in Surabaya if you look for 5 star luxury. Other hotels in the city don't even come close.”

Frank Hong Kong
“I was stayed in Shangrila hotel very comfy and nice place to relaxing and good atmosphere, one thing for sure all the staff very kind and like a family, feels like home surround them and all food ,...”

Rini Italy
“The hotel is Shangri La quality, from lush gardens and pools to large lobby, plenty of F&B opportunities, very friendly and professional staff, clean and comfy rooms.”

Werner Switzerland
“Katil empuk and sarapan yg pelbagai. Restoran dekat dengan kolam,easy to monitor kids when their swimming..😘😘😘 while we enjoy breakfast..”

Azni Malaysia
“Rooms are renovated. Breakfast allows an enormous choice, quality is excellent. Personnel is extremely friendly”

Ingo Germany
“great Location for Business People, as less traffic”

Frank France
“Shangrila hotels always exudes warmth & friendliness”

Tk Malaysia

Get the celebrity treatment with world-class service at Shangri-la Hotel Surabaya

One of our top picks in Surabaya.Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Hotel Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls.

Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Hotel Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. Private bathrooms have a bathtub, as well as bathrobes and slippers.

Other facilities at Shangri-la Hotel Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff.

Shangri-la Hotel Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

This property also has one of the top-rated locations in Surabaya! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

This hotel is also rated as the best value in Surabaya! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Shangri-la Hotel Surabaya has been welcoming Booking.com guests since Mar 31, 2010

Hotel Chain: Shangri-La Hotels & Resorts

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Most Popular Facilities

Free WiFi

Swimming pool

Free parking

Non-smoking rooms

Fitness center

Spa

Bar

Good for couples – they rated the facilities 9.0 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests love...

“staff courtesy”
5 related reviews

“swimming pool”
3 related reviews

“club lounge”
2 related reviews

Top Location: Highly rated by recent guests (8.5)

Breakfast Info

Continental, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Shangri-la Hotel Surabaya?

Check-in Date

Check-out Date

Rooms

Adults

Children

Just booked in Surabaya 4 hotels like Shangri-la Hotel Surabaya were just booked

5 reasons to choose Shangri-la Hotel Surabaya

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Surabaya

Hotel surroundings –

Closest Landmarks

Ciputra World Surabaya Mall
0.3 miles
Surabaya Town Square
1 miles
House of Sampoerna
1.3 miles
Surabaya Zoo
1.5 miles
Mpu Tantular Museum
1.6 miles
Bungkul Park
1.6 miles
Darmo Trade Center
1.7 miles
Royal Plaza
1.9 miles
Central Point Mall
2.1 miles
Gereja Perawan Maria tak Berdosa
2.3 miles

Restaurants & Markets

Dewa Ndaru Restaurant
0.2 miles

Closest Airports

Juanda Airport
8 miles
Abdul Rachman Saleh Airport
44 miles

House Rules Shangri-la Hotel Surabaya takes special requests – add in the next step!

Check-in

2:00 PM - 11:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

6:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

There is no capacity for extra beds in the room.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Shangri-la Hotel Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please inform Shangri-la Hotel Surabaya of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the hotel directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The welcome was good. The hotel has a bar and different restaurants which is nice. Nice renovated rooms, very clean and wih amazing bed. Liked my stay and will definitely come back.”

Melatie

Indonesia

“I was stayed in Shangrila hotel very comfy and nice place to relaxing and good atmosphere, one thing for sure all the staff very kind and like a family, feels like home surround them and all food , bedroom and facilities very excellent and wont bored at all even just spent inside hotel..so never hestitate to visit Shangrila hotel Surabaya, God Bless Shangrila Surabaya. Amen”

Rini

Italy

See all guest reviews for Shangri-la Hotel Surabaya

Newest Reviews for Shangri-la Hotel Surabaya

Reviewed: December 8, 2018

Alfi Shariati
Indonesia
Age group: 35 – 44
10

“Bussiness trip”
- • Business trip
- • Group of friends
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
None
Kindly staff...clean room

Stayed in December 2018
Reviewed: December 6, 2018

Rini
Italy

1 helpful vote
10

Exceptional
- • Family with young children
- • Horizon Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
I was stayed in Shangrila hotel very comfy and nice place to relaxing and good atmosphere, one thing for sure all the staff very kind and like a family, feels like home surround them and all food , bedroom and facilities very excellent and wont bored at all even just spent inside hotel..so never hestitate to visit Shangrila hotel Surabaya, God Bless Shangrila Surabaya. Amen

Stayed in December 2018
Reviewed: December 5, 2018

Werner H Meier
Switzerland
Age group: 55 – 64
9.2

“A lovely oasis in the busy city, good for business as well as leisure.”
- • Leisure trip
- • Solo traveler
- • Horizon Deluxe King Room
- • Stayed 2 nights
Staying in the Horizon Lounge I felt the food selection is slightly below other SL or Kerry hotels. Nothing big but it is noticeable.
The hotel is Shangri La quality, from lush gardens and pools to large lobby, plenty of F&B opportunities, very friendly and professional staff, clean and comfy rooms.

Stayed in December 2018
Reviewed: November 27, 2018

Azni
Malaysia
8.3

“Awesome”
- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Katil empuk and sarapan yg pelbagai. Restoran dekat dengan kolam,easy to monitor kids when their swimming..😘😘😘 while we enjoy breakfast..

Stayed in November 2018
Reviewed: November 23, 2018

Ingo
Germany
9.6

“A very enjoyable experience”
- • Business trip
- • Solo traveler
- • Horizon Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms are renovated. Breakfast allows an enormous choice, quality is excellent. Personnel is extremely friendly

Stayed in November 2018
Reviewed: November 15, 2018

Ronan
Singapore
9.2

Awesome
- • Leisure trip
- • Solo traveler
- • Horizon Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
Not much, drinks and food weren’t cheap and the Italian food was average.
Great pool area and rooms

Stayed in November 2018
Reviewed: November 14, 2018

Cresilda
Philippines
9.2

“I will be visiting again Shangri-La Surabaya”
- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff are very warm

Stayed in November 2018
Reviewed: November 12, 2018

Anonymous
Philippines

1 helpful vote
10

Exceptional
- • Business trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
The hotel has exceptional standards which is what you would expect from a Shangrila. Excellent and friendly staff.

Stayed in November 2018
Reviewed: October 28, 2018

Dermot
Hong Kong
9.2

“It was good”
- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Some area gone a bit grubby, but they seem to be restoring it.
It’s a good hotel.

Stayed in October 2018
Reviewed: October 18, 2018

Chandra
Indonesia

1 helpful vote
8.3

Very Good
- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff, which was Ms Fofediana during check out was clueless and rude. I asked what is a room charge (100.000) and she looked at me like I was stupid and said “well, it’s room charge.” Any stupid monkey knows that. I want to ask what kind of charge that was. She asked me how much my deposit was when I already gave her a receipt that stated 4.800.000 was my deposit. She did not apologize for keeping us waiting (it was a Sunday and from 4 counters only 1 was open and she opened another one for us after a while). She was either in a bad mood or that was just how she interacts. I tell you what: IT IS NOT HOSPITALITY. By the way: it would be great if when we ask for cigars in the smoking lounge Horizon, they are presented in trays instead of holding them with hands. Just an input. Thanks for the no-smiling-face during the checkout, Ms. Fofediana. Hope you have a great day.
Very comfy!

Stayed in October 2018
Reviewed: October 8, 2018

Anonymous
India
7.1

“it was nice and pleasent experience”
- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
you should have some extra options for Vegetarian food during breakfast and at the Horizon Lounge.
staff courtesy....

Stayed in October 2018
Reviewed: October 1, 2018

Frank
France
7.0

Good
- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
the Hotel Needs some work...the rooms are getting used up
great Location for Business People, as less traffic

Stayed in September 2018
Reviewed: September 15, 2018

Tk
Malaysia
7.5

Good
- • Leisure trip
- • Group of friends
- • Deluxe Twin Room
- • Stayed 1 night
The checkin registration process is rather slow and time consuming
Shangrila hotels always exudes warmth & friendliness

Stayed in September 2018
Reviewed: August 20, 2018

Anonymous
Indonesia
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
clean,comfortable,& nice place

Stayed in August 2018
Reviewed: July 18, 2018

C_L_XIAO
China
Age group: 25 – 34

1 helpful vote
10

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
breakfast is not included.
the piano and liveshow is very good in the canteen.

Stayed in July 2018

Sleeps	Room Type
	Deluxe King Room 2 twin beds or 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom. Room Facilities: • Shower • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Alarm clock • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom. Room Facilities: • Shower • Bathtub • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Alarm clock • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Horizon Deluxe King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails. Room Facilities: • Shower • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Alarm clock • Executive Lounge Access • City view • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Horizon Executive King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Located in higher floor with panoramic city view, this room offers larger space. It features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails. Room Facilities: • Shower • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Alarm clock • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Executive Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Offering much larger space and panoramic views of the city, this suite has a work station and a seating area with a sofa. It comes with air conditioning, a flat-screen cable TV, mini-bar and tea/coffee-making facilities. Private bathroom has a bath, a hairdryer, robes and free amenities. Guests enjoy executive lounge access. Room Facilities: • Shower • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Flat-screen TV • Sofa • Alarm clock • Executive Lounge Access • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Horizon Deluxe Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails. Room Facilities: • Shower • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Alarm clock • Executive Lounge Access • City view • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deluxe Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom. Room Facilities: • Shower • Safe • Telephone • Air conditioning • Hairdryer • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Carpeted • Flat-screen TV • Sofa • Alarm clock • Towels • Linens Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Hotel Shangri-la Hotel Surabaya

Shangri-la Hotel Surabaya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Shangri-la Hotel Surabaya

Most Popular Facilities

Guests love...

Availability

5 reasons to choose Shangri-la Hotel Surabaya

Why book with us?

See availability Hotel surroundings – Great location - show map

Closest Landmarks

Restaurants & Markets

Closest Airports

Most Popular Landmarks

Jamoo Restaurant

Shang Palace

Portofino

Desperados

See availability Facilities of Shangri-la Hotel Surabaya Great facilities! Review score, 8.7

Most Popular Facilities

Outdoors

Pool and Spa

Pets

Activities

Food & Drink

Internet

Parking

Front Desk Services

Entertainment & Family Services

Cleaning Services

Business Facilities

General

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See availability House Rules Shangri-la Hotel Surabaya takes special requests – add in the next step!

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Shangri-la Hotel Surabaya

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Facilities of Shangri-la Hotel Surabaya Great facilities! Review score, 8.7

House Rules Shangri-la Hotel Surabaya takes special requests – add in the next step!