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Hotel Shangri-la Hotel Surabaya

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step. Airport shuttle
Shangri-la Hotel Surabaya

Jl. Mayjend Sungkono 120, Sawahan, 60256 Surabaya, Indonesia – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.8
Excellent
229 reviews
  • Facilities

    8.8

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Value for money

    8.7

  • Location

    8.7

  • Total

    8.8

  • Free WiFi

    8.5

The location is good , the property well maintained. It was good to stay over at Shangri La Surabaya in our road trip from Jakarta to Bali and back.

Yenny Indonesia

The staff is nice and the breakfast and swimming pool are good and tennis court is very good

Rini Indonesia

Room was comfortable, bathroom was sparkling clean, breakfast was organized with proper covid protocol. We stayed in 2 rooms with connecting doors, suits my family’s need. Location near exit tollroad so convenient for pitstop during jawa-bali roadtrip

Letizia Indonesia

We are transit in these hotel for going to Bali because hotel located near a toll gate.

Yan Indonesia

Well maintained and clean rooms , comfortable beds and the service from the staff is 5 star, especially in the Club Lounge. Get a very cheap upgrade including the lounge and it was worth every penny.

Peter Indonesia

The cleanness of the hotel, the receptionist and the waiters, host, and the foods. The security is excellent with dog that operates on daily basis. Phenomenal hotel for relaxation, clean bathroom, excellent view of the window.

Rio United States of America

1. Good location, with easy access to the airport 2. Courteous staff 3. Good spread for breakfast and lunch buffet (restaurant Jamoo) 4. Good, comfortable room with all amenities

Rahul Indonesia

What i like about 5 stars hotel always be the staffs and their attentive to serve us. This hotel has it and it was perfect experiences for me. They have a valet service, you can have this servie with one time payment to enjoy it for as long as you stay here. The bed was very comfy, the breakfast also amazing and the have many type of breakfast including vegan. The location not too faraway from airport and the city center. Like 20-30 Mins driving

M Indonesia

Luxurious property with a sumptuous breakfast spread. Rooms are very good, with all modern amenities available. Staff are very friendly and warm. Overall, a good experience and value for money.

Rahul Indonesia

Shangrila goodsmell is similar everywhere... And i like it

Ramdhani Indonesia

Staff

9.0
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Room sizes
Highly rated for:
Very clean bathrooms
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
A view of the pool at Shangri-la Hotel Surabaya or nearby
The building where the hotel is located
A bathroom at Shangri-la Hotel Surabaya
A bed or beds in a room at Shangri-la Hotel Surabaya
The building where the hotel is located
+36 photos
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Shangri-la Hotel Surabaya

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Shangri-la Hotel Surabaya

8.8
Excellent
229 reviews
  • 9.0

    Staff

  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very clean bathrooms
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very clean bathrooms
  • Highly rated for:
    Room sizes
  • Highly rated for:
    Very clean bathrooms
  • Highly rated for:
    Very comfy beds
  • Highly rated for:
    Very comfy beds
  • What guests loved the most:
  • “The location is good , the property well maintained. It was good to stay over at Shangri La Surabaya in our road trip from Jakarta to Bali and back.”
    Yenny Yenny Indonesia Indonesia
  • “The staff is nice and the breakfast and swimming pool are good and tennis court is very good”
    Rini Rini Indonesia Indonesia
  • “Room was comfortable, bathroom was sparkling clean, breakfast was organized with proper covid protocol. We stayed in 2 rooms with connecting doors, suits my family’s need.”
    Letizia Letizia Indonesia Indonesia
  • “We are transit in these hotel for going to Bali because hotel located near a toll gate.”
    Yan Yan Indonesia Indonesia
  • “Well maintained and clean rooms , comfortable beds and the service from the staff is 5 star, especially in the Club Lounge. Get a very cheap upgrade including the lounge and it was worth every penny.”
    Peter Peter Indonesia Indonesia
  • “The cleanness of the hotel, the receptionist and the waiters, host, and the foods. The security is excellent with dog that operates on daily basis.”
    Rio Rio United States of America United States of America
  • “1. Good location, with easy access to the airport 2. Courteous staff 3. Good spread for breakfast and lunch buffet (restaurant Jamoo) 4. Good, comfortable room with all amenities”
    Rahul Rahul Indonesia Indonesia
  • “What i like about 5 stars hotel always be the staffs and their attentive to serve us. This hotel has it and it was perfect experiences for me.”
    M M Indonesia Indonesia
  • “Luxurious property with a sumptuous breakfast spread. Rooms are very good, with all modern amenities available. Staff are very friendly and warm. Overall, a good experience and value for money.”
    Rahul Rahul Indonesia Indonesia
  • “Shangrila goodsmell is similar everywhere... And i like it”
    Ramdhani Ramdhani Indonesia Indonesia

Get the celebrity treatment with world-class service at Shangri-la Hotel Surabaya

Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Hotel Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls.

Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Hotel Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. Private bathrooms have a bathtub, as well as bathrobes and slippers.

Other facilities at Shangri-la Hotel Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff.

Shangri-la Hotel Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

We speak your language!

Shangri-la Hotel Surabaya has been welcoming Booking.com guests since Mar 31, 2010
Hotel chain/brand: Shangri-La Group

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Brilliant!

Most popular amenities

2 swimming pools
Free WiFi
Airport shuttle
Free parking
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Bar

Good for couples – they rated the facilities 8.7 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Shangri-La Group

낍 Top Location: Highly rated by recent guests (8.7)

Breakfast Info

Continental, Asian, American, Buffet

끸 Free parking available at the hotel

Loyal Customers

끖 There are more repeat guests here than most other properties.

Saved to 469 lists

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High floor
  • 1 king bed
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High floor
  • 1 queen bed
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Horizon Deluxe King Room
High floor
  • 1 king bed
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High floor
  • 1 king bed
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Executive Suite
  • Bedroom 1: 1 king bed
  • Living room: 1 sofa bed
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  • 2 twin beds
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  • 1 queen bed
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3 properties in Surabaya like Shangri-la Hotel Surabaya were booked in the last 12 hours

Guest reviews

8.8
Excellent
229 reviews
Read more

Select topics to read reviews:

See what guests loved the most:

  • Yenny Indonesia

    “The location is good , the property well maintained. It was good to stay over at Shangri La Surabaya in our road trip from Jakarta to Bali and back. ”

  • Rini Indonesia

    “The staff is nice and the breakfast and swimming pool are good and tennis court is very good”

  • Letizia Indonesia

    “Room was comfortable, bathroom was sparkling clean, breakfast was organized with proper covid protocol. We stayed in 2 rooms with connecting doors, suits my family’s need. Location near exit tollroad so convenient for pitstop during jawa-bali roadtrip” Read more

  • Yan Indonesia

    “We are transit in these hotel for going to Bali because hotel located near a toll gate.”

  • Peter Indonesia

    “Well maintained and clean rooms , comfortable beds and the service from the staff is 5 star, especially in the Club Lounge. Get a very cheap upgrade including the lounge and it was worth every penny. ”

  • Rio United States of America

    “The cleanness of the hotel, the receptionist and the waiters, host, and the foods. The security is excellent with dog that operates on daily basis. Phenomenal hotel for relaxation, clean bathroom, excellent view of the window.”

  • Rahul Indonesia

    “1. Good location, with easy access to the airport 2. Courteous staff 3. Good spread for breakfast and lunch buffet (restaurant Jamoo) 4. Good, comfortable room with all amenities”

  • M Indonesia

    “What i like about 5 stars hotel always be the staffs and their attentive to serve us. This hotel has it and it was perfect experiences for me. They have a valet service, you can have this servie with one time payment to enjoy it for as long as you stay here. The bed was very comfy, the breakfast also amazing and the have many type of breakfast including vegan. The location not too faraway from airport and the city center. Like 20-30 Mins driving” Read more

  • Rahul Indonesia

    “Luxurious property with a sumptuous breakfast spread. Rooms are very good, with all modern amenities available. Staff are very friendly and warm. Overall, a good experience and value for money.”

  • Ramdhani Indonesia

    “Shangrila goodsmell is similar everywhere... And i like it”

4 reasons to choose Shangri-la Hotel Surabaya

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Hotel surroundings *
Great location - show map
What's nearby
  • Ciputra World Surabaya Mall
    0.3 miles
  • Surabaya Town Square
    1 miles
  • House of Sampoerna
    1.3 miles
  • Surabaya Zoo
    1.5 miles
  • Mpu Tantular Museum
    1.6 miles
  • Bungkul Park
    1.6 miles
  • Darmo Trade Center
    1.7 miles
  • Royal Plaza
    1.9 miles
  • Central Point Mall
    2.1 miles
  • Gereja Perawan Maria tak Berdosa
    2.3 miles
Restaurants & cafes
  • Restaurant Dewa Ndaru
    0.2 miles
Top attractions
  • Sharp Bamboo Monument
    2.5 miles
  • Tunjungan Mall
    2.5 miles
  • Joko Dolog Statue
    2.5 miles
  • Submarine Monument
    2.8 miles
  • Pasar Turi Train Station Surabaya
    3 miles
  • Gubeng Train Station
    3 miles
  • Al Akbar Mosque
    3.2 miles
  • Red Bridge Surabaya
    4 miles
  • Ampel Mosque
    4.6 miles
  • Jalesveva Jayamahe Monument - Monjaya
    6.7 miles
Closest Airports
  • Juanda International Airport
    8 miles
  • Abdul Rachman Saleh Airport
    44 miles
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!
1 Restaurant On Site

    Jamoo

    Food: International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet & À La Carte

Amenities of Shangri-la Hotel Surabaya Great facilities! Review score, 8.8

Most popular amenities

2 swimming pools
Free WiFi
Airport shuttle
Free parking
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Picnic area
  • Sun deck
  • Garden
Pets
  • Pets are not allowed.

Activities
  • Live music/Performance
  • Movie nights
  • Tennis equipment Additional charge
  • Kids' club
  • Nightclub/DJ Additional charge
  • Playground
  • Game room
  • Golf course (within 2 miles) Additional charge
  • Tennis court
Food & Drink
  • Bottle of water
  • Kid-friendly buffet
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Free! Free public parking is possible on site (reservation is not needed).

  • Accessible parking
  • Secure parking
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Kids' TV channels
  • Outdoor play equipment for kids
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Shoeshine Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Shuttle service
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Shuttle service (free)
  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Shops (on site)
  • Car rental
  • Packed lunches
  • Gift shop
  • Elevator
  • Honeymoon suite
  • VIP room facilities
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers Additional charge
  • Room service
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
2 swimming pools
Pool 1 – outdoor
  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Pool bar
  • Beach umbrellas
Pool 2 – outdoor (kids)
  • Open all year
  • Suitable for kids
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Waterslide
  • Shallow end
Spa
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Waterslide
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Indonesian

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Awesome!

House rules Shangri-la Hotel Surabaya takes special requests – add in the next step!

Check-in

2:00 PM - 11:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

6:00 AM - 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Cards accepted at this hotel

Mastercard Visa UnionPay credit card JCB Diners Club American Express Shangri-la Hotel Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Shangri-la Hotel Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Shangri-la Hotel Surabaya

  • Room options at Shangri-la Hotel Surabaya include:

    • Double
    • Suite
    • Twin
    • Twin/Double

  • Check-in at Shangri-la Hotel Surabaya is from 2:00 PM, and check-out is until 12:00 PM.

  • From the nearest airport, you can get to Shangri-la Hotel Surabaya by:

    • Taxi 45min

  • The following parking options are available to guests staying at Shangri-la Hotel Surabaya (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Secure parking
    • Accessible parking

  • The prices at Shangri-la Hotel Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Shangri-la Hotel Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental
    • Asian
    • American
    • Buffet
    • À la carte

  • Shangri-la Hotel Surabaya offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Playground
    • Game room
    • Tennis court
    • Golf course (within 2 miles)
    • Kids' club
    • Nightclub/DJ
    • Fitness
    • Foot bath
    • Movie nights
    • Spa facilities
    • Locker rooms
    • Spa/Wellness packages
    • Live music/Performance
    • Tennis equipment
    • Spa lounge/Relaxation area

  • Shangri-la Hotel Surabaya has 1 restaurant:

    • Jamoo

  • Shangri-la Hotel Surabaya is 1.5 miles from the center of Surabaya.

  • Yes, Shangri-la Hotel Surabaya is popular with guests booking family stays.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Shangri-la Hotel Surabaya on this page.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

8.8 Excellent 229 reviews 100% real guest experiences
  • Awesome: 9+

    135

  • Good: 7 – 9

    84

  • Okay: 5 – 7

    9

  • Poor: 3 – 5

    0

  • Very Poor: 1 – 3

    1

Categories
  • Staff9.0
  • Facilities 8.8
  • Cleanliness 9.1
  • Comfort 9.2
  • Value for money8.7
  • Location8.7
  • Free WiFi8.5
High score for Surabaya

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    • Free parking is available.
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    The Best of Surabaya

    Click here to see more hotels and accommodations near popular landmarks in Surabaya

    Attractions

    • Surabaya Zoo

    Landmarks

    • Red Bridge Surabaya
    • Ampel Mosque
    • Al Akbar Mosque
    • Cheng Hoo Mosque
    • Gereja Perawan Maria tak Berdosa

    Monuments

    • Sharp Bamboo Monument
    • Submarine Monument
    • Jalesveva Jayamahe Monument - Monjaya
    • Monumen Yos Sudarso

    Museums

    • House of Sampoerna
    • Mpu Tantular Museum

    Parks

    • Hutan Bambu Keputih
    • Bungkul Park

    Popular Areas

    • Joko Dolog Statue

    Shopping Areas

    • Tunjungan Mall
    • Ciputra World Surabaya Mall
    • Surabaya Town Square
    • Darmo Trade Center
    • Royal Plaza
    • Central Point Mall
    • Lenmarc Mall
    • BG Juntion

    Airports

    • Juanda International Airport (SUB) 8 miles
    • Abdul Rachman Saleh Airport (MLG) 44 miles

    Train Stations

    • Pasar Turi Train Station Surabaya
    • Gubeng Train Station

    Most Popular Cities

    • Sidoarjo
    • Gresik
    • Mojokerto
    • Pasuruan
    • Trawas
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