Lost and Found Policy: Responsibility: We are not responsible for items forgotten, lost, or damaged on the property, or during collection or handover. Storage: We do not have a facility to store lost and found items. Unclaimed items will be disposed of within 7 days of being found. Claiming Items: To claim a lost item, guests must provide a detailed description and proof of ownership. Claim Process: We recommend that you personally come in and collect your belongings, we are not responsible if your items are collected by any 3rd party. Alterations or modifications: Alterations or modifications will be treated as cancellation. Please refer to the cancellation policy. Internet: The Internet usually stops working when the wire snaps/breaks and it generally takes 1 to 2 days to get it fixed. It is not fixable in a short duration. Please carry your own hotspot device if the internet is a hard criteria for you. Maintenance: In case of electronic failures (AC, TV, Geyser, Fridge, Microwave), repairs may take 24 to 48 hours. We appreciate your understanding that no monetary compensation will be provided for these issues. Timings on Chat/Call We are available on chat and call on message between 9 am IST to 10 pm IST only. Emergency Call - After 6 pm IST we are only available on call for emergencies from our in-stay guests. Emergencies include Power Outages, Water/Plumbing Issues, and other security issues only.

Check-in and Check-out policy. We are a Homestay that is booked back-to-back and follow a strict cleaning schedule, we need the time between check-in and check-out to clean, freshen up, and prepare the apartment before 2 pm, therefore the check-in policy is stringent. please note that:- Check-in time: 2 pm. Early check-in - NOT possible. Check-out time: 11 am. A late Check-Out option is available from 11:01 AM to 12:00 PM for a nominal fee of INR 500/- This fee will be automatically applied if you choose to extend your stay past 11:00 AM. Extensions beyond 12:00 PM are strictly not possible due to our cleaning schedules and could result in penalty of INR 5000 Check-Ins at any time after 10 pm are highly discouraged. We are not available for check-in assistance after 10 pm. Luggage Drop-Off - NOT possible. We do not have a reception / storage facility / common area/ lobby. For those arriving earlier than 2pm , we cannot offer any waiting / resting area. Parking is not available within the premises unless specified in the property description. You may have to look for street parking subject to road parking rules. It is difficult to park vehicles in Bandra/Khar West as there is a severe parking crunch. We cannot guide you with parking. Kitchen-Flame Free, moderately equipped kitchen for your cooking needs Breakdowns: In the rare event of any breakdown (Furniture/ Electrical Repairs /AC repairs), repairs of any of the problems may take from 2 hrs to 48 hrs depending on the severity of the problem. Cleaning We provide a complimentary cleaning every 4th day of the stay Extra cleaning chargeable at INR 250

Guest Registration Form: If you are a Foreign National, it is Mandatory for you to fill Form C of the FRRO (Foreigners Registration Office), If you haven't filled it in already, please get in touch with us ASAP If you are an Indian National, it is required for us to keep an online guest register where you are required to fill a small form and submit an identification proof for security reasons. All the guests staying at the apartment have to fill the online form. Failing to fill the Online Guest Registration form will be deemed as a violation of policy and will result in non-refundable cancellation. Noise: Just a gentle heads-up that there is construction work going on in the neighborhood and the city in general. Therefore, the apartment might get a bit noisy at times. House Rules & Penalties Strictly NO Smoking. A penalty of INR 5,000/- will be charged for smoking within the premises. Strictly NO Parties. Hosting parties within the property will result in a penalty of INR 10,000/-. Strictly NO Pets: A penalty of INR 10,000/- will be applicable. Strictly NO Visitors: No visitors allowed. Unauthorized visitors will result in a penalty of INR 5,000/- Damages: Any damages to the property will incur a minimum penalty of INR 1000 or more. Loss of Key: If the key is lost, accidentally taken by a guest, or not returned to the lockbox at checkout, a fee of INR 500 will apply. Please remove your shoes while in the premises Violation of the above rules will also result in non-refundable cancellation along with the above mentioned penalties.