We have a Laundry service and if you need we can provide an iron too upon request

Dear Guest We refer to your kind message We would like to inform you that we can arrange a private transfer on your behalf from Venice Marco Polo airport to the hotel, including hotel representative’s pick up at the arrival gate, luggage assistance, transfer by Mercedes E class or Viano with English speaking driver to Piazzale Roma (Venice car terminal) and by water taxi to the Hotel private mooring berth. The cost is Euro 230,00 to be charged on the hotel bill. (maximum of 4 pax – 4 pieces of luggage). Euro 8,00 every additional bag. An extra charge of 25% will be requested in case of late arrival from 9.00 pm till 7.00 am. Please reconfirm if this service is requested with the flight detail with exact arrival time and your mobile phone. Alternatively from the airport pier (7 minutes walking from the airport exit) your Clients could take a private water taxi to the hotel. The cost will be approximately Euro 120,00 to be paid cash to the driver. Reservation in advance is not required as water taxis are always available there. Otherwise from the airport pier you/ your Clients could take the public water bus (ALILAGUNA) and in 1 hour 15 minutes they will reach San Marco (3 minutes walking to our Hotel). Looking forward to hearing from you, we remain with our best regards

Yes our junior suites can accomodate an extra bed for a child.

Dear Guest, we kindly inform you that our 1-bedroom Suites do not have canal view nor balcony. Our Canal view rooms have French balcony or you can consider our exclusive terrrace Suites,such as Giorgione Terrace Suite or Sansovino Lagoon View Suite.

Dear Guest, we confirm you with pleasure that we do have rooms accessible by wheelchair. Thank you

Dear Guest, To give the best welcome could you please be so kind and get in touch with us privately? To inform you about all the info you may need. Best regards, Alessandra

Dear Guest, thank you for your request. We confirm you that you will already find the hairdryer, shower and shampoo in the room, exeptionally for the iron, which is on request. We remain at your disposal for any further info, Best regards Front Desk

Our Concierge can arrange a paying taxi for you from Piazzale Roma to Our Hotel, please let us know. Check-in time is at 2 pm Thanks

We accept small dogs and we don't charge for our little sweet Guests/Dogs.

Deluxe double room do not have enough space to add a roll away

Dear Guest, thank you for the kind request. Yes, of course we do have rooms with separated beds. Best regards, Alessandra - Reception Desk

Dear Guest In our one bedroom Juniorsuite, we can add one additional extrabed, and in some Suite we have also sofabed Yours Sincerley Marco Front Office

Dear Guest, we do not have a gym yet. Currently we have a Spa with massage and hammam. Best regards, Alessandra - Reception Desk

Yes, we can assign a room with bathtub. Regards, Andrea - Reception

Dear Guest, thank you for your request. We are glad that you are going to stay in our hotel and we confirm you tha a Covid-Test is required to enter the hotel. We remain at your disposal for further questions. Best regards, Alessandra - Reception

Dear Guest In the Hotel we have rooms with two beds Yours Sincerley Marco Front Office

Dear Guest The car terminal for Venice is Piazzale Roma, you can park at Garage San Marco. From there we can organize a transfer at the cost of € 172 per way. Yours Sincerley Marco Front Office

We need to know the category room you have booked Superior rooms, deluxe rooms and junior suites have an internal view on the courtyard or small little Venetian Streets /Canal views, Suites and Signature suites have a view on the water

Dear Guest, you can park your car at Piazzale Roma or Tronchetto. Regards The Reception

Dear Guest Not all the rooms have the view to the canal: The category that you can book are: Canal View Room: with view to the side canal and royal garden Junior suite Lagoon View Suite With Lagoon View Your Sincerley Marco Front Office Marco