Hi! Thank you for your enquiry and interest in Hyatt Centric Murano Venice. That room is called Duplex Suite. It is a very spacious room which stretches over two floors: on the mezzanine there is a double bed, whereas on the lower floor there are the bathroom and a living area whose sofa can be converted into two single beds. To have the room set up for 4 people, make sure of selecting 4 guests during the booking process. Hope this helped. Feel free to reach out to us for any further info you may need.

Hi! Thank you for reaching out. We are glad to inform you that the situation of tides is normal: level of the water changes regularly every 6 hours when the water enters into the lagoon and then recedes once it has achieved the peak. Concerning the shuttle, please refer to the form available on the hotel web site (button "request the transfer" on the homepage). Shuttles runs from/to Marco Polo International Airport VCE from 9am until 8:30pm upon request and availability. It is a complimentary service. Once the transfer request is submitted thorough the specific form, a response is sent to the guest informing about the availability of seats and times. If for some reason the airport pick-up is not possible, you are notified and given the directions to reach the hotel. Feel free to reach out to us by PM for any further information you may need.

Buongiorno, the public water transport from the stop in front of the hotel to the first stop of Venice main island run every 10 mins (day), every 20 (9PM-midnight), every 30 mins (midnight-5AM). It takes 15 mins.

Hi, including the ground floor there are 4 floors. Upper floors are serviced by elevators and the porter is available to help you with luggage. Just ask upon check-in. Location of rooms depends on the category booked.

Good day, the hotel's shuttle runs from 9 AM as stated in the "Fine Print" section. Thank you.

Good day, from Murano to Venice Lido you can take both the line 18 (ACTV company) or even Alilaguna Blu Line. Other lines are available too but they take a little bit longer than 18. For this latter, buying day passes could be a cheapest option.

Hello, all rooms' window can be open if necessary. We have a nice and welcoming lounge area with chairs and sofas where you can enjoy the sun or an alfresco cocktail experience. Hope that helps.

Good afternoon, Thanks for your question. Our shuttle service operates upon availability from 9:00 am. In case of eraly departures you can use the public transportation, available from 4:40 am or a private water taxi. Kind regards

Hello, at the time you can opt for the public transportation or private water taxi. Please refer to the "fine print" section for all details regarding the service. Thank you.

Good day, please reach out to us in order to get detailed directions on the modes of transportation available. Please specify the terminal/port of arrival of the cruise ship. Thank you.

Thank you for sharing your concerns. As far as we can see, room sizes are correct.

Hello, Treviso Airport is not serviced by our boat being located on the mainland approx. 35 km far from Venice. We strongly recommend you DM us to lean more about the transportation options available from Treviso Airport to the hotel. Thanks.

The number of words allowed is extremely limited. Please reach out to the property directly to learn more and get detailed directions. Thank you.

E' possibile parcheggiare all'aeroporto Marco Polo o Piazzale Roma (centro città). Per l'entrata in Italia, i requisiti cambiano in base al paese di provenienza. Vi consigliamo di verificare le info su reopen.europa.eu . Grazie

Thank you for the lovely message and for considering a new stay with us. At the moment we are not able to provide you with a date. Just reach out to receive an offer

Good evening, You should get off at Santa Lucia train station, which is the only train station in Venice. From Mestre train station just take a train to Venice. From there you can take the waterbus line 3 to the stop "Murano Museo". We are just in front of it! Kind regards