Not many people spoke English

Stayed in June 2022

Wasn't a fan of the weird shower platform, always felt like it was going to cave in! Liked their choice of wooden floors over carpet however the dust on the floors was very off putting - note to house keeping to keep an eye on this please! We had a room at the rear of the hotel which meant constant construction noise from the early morning - thankfully this made us head to the rooftop pool instead! The restaurant and bar is very pricey - would suggest taking a walk to the family run restaurants for a fraction of the price and just as good quality! The rooftop pool is rather yucky, could see lots of dirt on the floor of the pool. The location is quite a long walk from mini markets, bars and restaurants (approx 15 minute walks) and you need a taxi to the train station - adding to the costs of the holiday.

Andrea is delightful, he greets you with a cheery smile and provides outstanding service - providing good suggestions on where to eat and drink especially. The hotel is very grand, the basic double room even huge with tall ceilings and a very comfy king size bed. The spa is a fun bonus, we loved the spa pool and the sauna and steam room! Price for the room is very competitive also. Private wifi for the room is a great feature. Bed was made every day and fresh towels supplied! Reception friendly and happy to call for taxis and store luggage on last day which we really appreciated.

Stayed in June 2022

I would say it delt more like a 4 star than 5

Nice view. Close to local beaches and staff were very accomodating

Stayed in June 2022

shower door had been Brocken and not replaced. no coffee machine in the room

old historical buildings

Stayed in June 2022

The shower has an insert in the base to stand on - it bowed in the middle - needs to be replaced.

The hotel has the feel of a bygone era of opulence and grandeur - it may be a little tired, but we enjoyed our stay very much. Our room was very large with a lovely view over the water front. We had dinner at the Mascagni Restaurant sitting on the balcony - great view, great staff & the food was of a very high standard. Parking was not a problem at the hotel and we were only a 10min drive to the ferry terminal next morning - if you need to stay in Livorno this is a great place to stay.

Stayed in June 2022

Room let down by small-saving blips - no little milk cartons for coffee/tea and none available. Limited number of tea bags (asked for more and received no problem). Tea tray tatty. Lighting poor - asked several times for better lighting, especially by beds for reading. Overhead lights not working and bulbs 'on order and on the way....'. Really?? Also over-basin bulbs not working. Do you put make up on in the semi-light?? Also, clean towels every day - nice but really not necessary in our eco friendly world. 2 or 3 days minimum is fine.

Space and comfort in the room. Breakfast on the terrace. Wonderful entrance and welcome by staff, all very helpful. Pool good if a little smaller than expected. Plenty of sun loungers.

Stayed in June 2022

Gorgeous hotel. we checked in late and were helped by the friendly concierge . Breakfast at 20 euros each person is a bargain given the amazing view while dining and there was a good variety of food. bathroom was huge and we loved the big bathtub .

Stayed in June 2022

I booked 1 night stay and when I arrived around 10 pm I asked if it was possible to stay an extra night. I was told it was not possible, which is understandable if the hotel is sold out; however, in the morning I asked again if I could stay (just in case someone cancelled) and they said absolutely, they had plenty of space and it was no problem. I don’t understand why the availability changes depending on which staff member you talk to. It’s possible to walk downtown but about 30 min. so not the most ideal location, although the sea view is great.

The staff was friendly. 2 gentleman in particular are always eager to help and very nice. There is parking on site (not free). Breakfast is good but expensive.

Stayed in May 2022

Restaurant doesn't open until 7:30 in the evening. No lunch service, the hotel lacks 'extras'. Spa was shut on the one full day we were there. The restaurant is over-priced for the quality of food but service was very good with knowledgeable staff. Terrace bar staff could be very slow.

Brilliant concierge, welcoming reception and discrete housekeeping. This is a grand hotel with spacious rooms and public areas. The breakfast is excellent, served on the terrace. overall very quiet and peaceful, there is a main road at the front but it is generally not intrusive and quiet at night. Great view over the sea.

Stayed in June 2022