Located on the banks of River Arno in Florence's historic Piazza Ognissanti, The Westin Excelsior, Florence offers luxurious rooms and suites, many overlooking the river and the Oltrarno area. Ponte Vecchio is 2953 feet away. Air-conditioned rooms at the Excelsior feature stylish furniture and Carrara-marble bathrooms. Each room offers a Westin Heavenly Bed® and a 32" plasma-screen TV with a multilingual program selection and a digital jukebox. A varied buffet breakfast is provided daily in the elegant Sala Caminetto hall. During the day you can relax with a drink on one of the hotel's terraces with city views. For dinner you can enjoy the Mediterranean cuisine of the executive chef and his staff. You can book spa treatments and make use of the wellness center at a partner hotel located opposite the property. The 5-star Westin Excelsior is 1640 feet from Santa Maria Novella Train Station and a short walk from the historical center. It is surrounded by some of city's most popular restaurants and designer boutiques.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Westin
Hotel chain/brand
Westin

Property highlights

Located in the heart of Florence, this hotel has an excellent location score of 9.6

Breakfast Info

Continental, American, Buffet

Private parking available


Availability

Select dates to see this property's availability and prices

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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.4
Facilities
8.9
Cleanliness
9.3
Comfort
9.2
Value for money
8.1
Location
9.6
Select topics to read reviews:

Guests who stayed here loved

  • Alanood
    Saudi Arabia Saudi Arabia
    Location is excellent. The lobby looked very festive and it was very nice during the holiday.
  • Louise
    United States of America United States of America
    It was beautiful breakfast was delicious and the rooftop was amazing
  • Taylor
    United States of America United States of America
    We were here on our honeymoon and the property was kind enough to upgrade us to a beautiful room on the Arno! So quiet and barely heard any noise the entire stay. The breakfast was incredible! Highly recommend for a sophisticated stay in a great...
  • Bridget
    United States of America United States of America
    My husband and I came to The Westin for our honeymoon and had the time of our lives. Exploring Florence is wonderful in and of itself but having a spacious, quiet and clean room to go back to at the end of the day made our adventure so much more...
  • Alessia
    United States of America United States of America
    I loved the location it is close to everything beautiful view amazing rooms very nice restaurant on the roof top!!! The staff was very kind and helpful
  • Kimberly
    United States of America United States of America
    everyone on this entire property from the door to the upstairs lounge was very nice and helpful!
  • Aliovsat
    Qatar Qatar
    Great location, excellent staff, very helpful, upgraded our room to a bigger one, hotel is very ancient and beautiful.
  • Sama
    United Arab Emirates United Arab Emirates
    the location of the hotel is very nice , they also have a very nice terrace that has service for food and drinks . rooms are spacious but hotel seems to be a little old .
  • Linda
    United States of America United States of America
    This hotel was among the best in which I have ever stayed. The staff was delightful. The decor was exquisite. There was attention to every detail. The restaurants were terrific. The concierge was always helpful. The bed was very comfortable.
  • William
    United States of America United States of America
    Staff was super helpful and the hotel is amazing. Best location and the best roof top terrace restaurant ever! Great views and great food.

Hotel area info

Restaurants
2 Restaurants On Site

  • Se·sto On Arno Restaurant & Bar - Temporarily closed

    No additional info available

  • ORVM Restaurant & Bar - Temporarily closed

    No additional info available

Amenities of The Westin Excelsior, Florence
Great facilities! Review score, 8.9

Most popular amenities

  • Private Parking
  • Wifi
  • Family rooms
  • Non-smoking rooms
  • 2 restaurants
  • Fitness center
  • Facilities for disabled guests
  • Room service
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Terrace

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Bicycle rental
  • Live music/Performance
    Additional chargeOff-site
  • Cooking class
    Off-site
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Movie nights
    Additional chargeOff-site
  • Temporary art galleries
    Additional chargeOff-site
  • Cycling
    Off-site
  • Tennis court
    Additional chargeOff-site

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Internet
Wifi is available in the rooms and costs € 4 per hour.

Parking
Private parking is available at a location nearby (reservation is not needed) and costs € 55 per day.

  • Street parking
  • Valet parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk

Entertainment & Family Services

  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Spa

  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Massage
    Additional charge
  • Fitness center

Languages Spoken

  • English
  • Spanish
  • French
  • Italian

House rules
The Westin Excelsior, Florence takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3+ years
Extra bed upon request
€ 80 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print
Must-know information for guests at this property

Please note that access to the wellness center comes at a surcharge.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Westin Excelsior, Florence of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

License number: 048017ALB0001, IT048017A1S9A2BNYA

FAQs about The Westin Excelsior, Florence

  • Check-in at The Westin Excelsior, Florence is from 3:00 PM, and check-out is until 12:00 PM.

  • The Westin Excelsior, Florence offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Cycling
    • Tennis court
    • Walking tours
    • Cooking class
    • Temporary art galleries
    • Back massage
    • Happy hour
    • Live music/Performance
    • Movie nights
    • Neck massage
    • Bike tours
    • Bicycle rental
    • Tour or class about local culture
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Fitness

  • The Westin Excelsior, Florence has 2 restaurants:

    • ORVM Restaurant & Bar
    • Se·sto On Arno Restaurant & Bar - Temporarily closed

  • Room options at The Westin Excelsior, Florence include:

    • Double

  • Guests staying at The Westin Excelsior, Florence can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet

  • The prices at The Westin Excelsior, Florence may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The Westin Excelsior, Florence is 2,300 feet from the center of Florence. All distances are measured in straight lines. Actual travel distances may vary.