Get the celebrity treatment with world-class service at Moon Palace Jamaica

Offering a spa and a swimming pool with a wave machine and water slides, Moon Palace Jamaica - All Inclusive is located on the beachfront in Ocho Rios. The property has a dolphinarium where guests can swim with dolphins at an additional cost. Each stylish modern room has a liquor dispenser stocked with international brands. Rooms have full or partial views of the sea and offer satellite TV, air conditioning, a minibar and a coffee machine. A bottle of red wine is also provided on arrival and free WiFi is available. The private bathrooms come with a shower and bathrobes. At Moon Palace Jamaica Grande you can enjoy all-inclusive meals in the restaurants, as well as free snacks 24 hour a day. You will also find a tennis court, a fitness centre and water sports facilities. A wide range of activities are popular in the surrounding area, including cycling, fishing and snorkelling. The property offers free parking. Montego Bay Airport is 100 km away.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Palace Resorts
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Continental, American, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
and
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
1 extra-large double bed
or
2 double beds
1 extra-large double bed
or
2 double beds
1 extra-large double bed
or
2 double beds
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
8.7
Cleanliness
8.9
Comfort
8.9
Value for money
8.0
Location
8.9
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Emma
    Jamaica Jamaica
    Food was delicious, rooms pretty, clean and spacious Pools, out door facilities and beach was lovely. Surf 🏄‍♂️ machine was a big hit.....games room and kids club awsome. We had no complaints and extended our stay
  • Nicardo
    Jamaica Jamaica
    Amenities, food, clean most staff was kind and genuine
  • Dennis
    Jamaica Jamaica
    The ambiance was delightful great customer service delicious food

Hotel surroundings

Restaurants
12 restaurants on site

  • Buccaneers Reef
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • La Gondola
    • Cuisine
      Italian
    • Open for
      Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan
  • Pier 8
    • Cuisine
      Seafood
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Momo
    • Cuisine
      Chinese • Japanese • Asian
    • Open for
      Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan
  • Gourmet Corner
    • Cuisine
      Italian • Pizza • Sushi
    • Open for
      Brunch • Lunch • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan
  • Boulangerie (Coffee shop)
    • Open for
      Brunch • High tea
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan
  • Piano Bar
    • Open for
      Cocktail hour
  • Loud Bar
    • Open for
      Cocktail hour
  • Lobby Bar
    • Open for
      Cocktail hour
  • Snack Bar and Grill
    • Open for
      Cocktail hour
  • Sun Deck (Pizza and Snacks)
    • Cuisine
      Pizza
  • Sun Deck Grill
    • Cuisine
      Grill/BBQ

Facilities of Moon Palace Jamaica
Great facilities! Review score, 8.7

Most popular facilities
  • 4 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Alarm clock
View
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
Activities
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Snorkelling
  • Diving
  • Table tennis
  • Billiards
  • Children's playground
  • Games room
Living Area
  • Seating Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruits
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Private entrance
  • Car hire
  • Laptop safe
  • Packed lunches
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
4 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 3 - outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 4 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules
Moon Palace Jamaica takes special requests - add in the next step!

Check-in
From 15:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Please note that if a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.

All older children or adults will pay extra fee directly at the property and depend on travel dates, please contact the property for more information.

Please note that the free airport shuttle must be requested at least 2 weeks prior your arrival by contacting the property after booking. Transfers included will be provided on a shared basis, with no stops to other hotels (both ways).

Terms & Conditions:

*Unused complimentary transfers cannot be credited to pay up grades for private transportation or non included transfers from Kingston or other locations.

* Transportation for handicap people is not included and may be arranged under request and with additional charge.

* Child seats are not included and may be reserved under previous request and additional charge.

Please note that the "Lounge and relaxation area" spa package has an additional charge as does the "Beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moon Palace Jamaica

  • Moon Palace Jamaica has 12 restaurants:

    • La Gondola
    • Buccaneers Reef
    • Boulangerie (Coffee shop)
    • Snack Bar and Grill
    • Momo
    • Sun Deck (Pizza and Snacks)
    • Sun Deck Grill
    • Pier 8
    • Lobby Bar
    • Piano Bar
    • Gourmet Corner
    • Loud Bar

  • Yes, Moon Palace Jamaica is popular with guests booking family stays.

  • The prices at Moon Palace Jamaica may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Moon Palace Jamaica offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Sauna
    • Massage
    • Children's playground
    • Billiards
    • Games room
    • Snorkelling
    • Table tennis
    • Diving
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Foot massage
    • Neck massage
    • Full body massage
    • Fitness/spa locker rooms
    • Head massage
    • Beauty Services
    • Nightclub/DJ
    • Water sport facilities on site
    • Couples massage
    • Facial treatments
    • Hand massage
    • Waxing services
    • Entertainment staff
    • Make up services
    • Open-air bath
    • Public Bath
    • Manicure
    • Pedicure
    • Body treatments
    • Body scrub
    • Body wrap
    • Beach
    • Spa facilities
    • Swimming Pool
    • Private beach area
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Moon Palace Jamaica on this page.

  • Guests staying at Moon Palace Jamaica can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Moon Palace Jamaica is from 15:00, and check-out is until 12:00.

  • Room options at Moon Palace Jamaica include:

    • Double
    • Suite
    • Family

  • Moon Palace Jamaica is 700 yards from the centre of Ocho Rios. All distances are measured in straight lines. Actual travel distances may vary.