Get the celebrity treatment with world-class service at Moon Palace Jamaica

Offering a spa and a swimming pool with a wave machine and water slides, Moon Palace Jamaica - All Inclusive is located on the beachfront in Ocho Rios. The property has a dolphinarium where guests can swim with dolphins at an additional cost. Each stylish modern room has a liquor dispenser stocked with international brands. Rooms have full or partial views of the sea and offer satellite TV, air conditioning, a mini-bar and a coffee machine. A bottle of red wine is also provided on arrival and free WiFi is available. The private bathrooms come with a shower and bathrobes. At Moon Palace Jamaica Grande you can enjoy all-inclusive meals in the restaurants, as well as free snacks 24-hour a day. You will also find a tennis court, a fitness center and water sports facilities. A wide range of activities are popular in the surrounding area, including cycling, fishing and snorkeling. The property offers free parking. Montego Bay Airport is 62 mi away.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Moon Palace Jamaica has been welcoming Booking.com guests since Sep 26, 2014

Property Highlights

Top Location: Highly rated by recent guests (8.9)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
or
2 full beds
1 king bed
2 full beds
and
1 king bed
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
1 king bed
or
2 full beds
1 king bed
or
2 full beds
1 king bed
1 king bed
1 king bed
or
2 full beds
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Travel Sustainable Level 1
This property is taking steps towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.6
Facilities
8.8
Cleanliness
8.9
Comfort
9.0
Value for money
8.0
Location
8.9
Free WiFi
8.8
Select topics to read reviews:

See what guests loved the most:

  • Coloured
    JamaicaJamaica
    The location was great. The ground is beautifully maintained. The staff was very friendly and helpful. My issues was with the entertainment. I wished there was more offered. That’s the not issue
  • Keresha
    JamaicaJamaica
    The ambiance was great. There were a myriad of activities to do and the staff was pretty friendly.
  • Kimberly
    United States of AmericaUnited States of America
    Breakfast was great. Ate mostly at Pier Restaurant. After rescheduling for the Hibachi Grill the experience was great.
  • Chase
    United States of AmericaUnited States of America
    It was perfect. I wished my vacation would never end. The Independence Day food and activities were impressive and much appreciated as well.
  • K
    Karilyn
    United States of AmericaUnited States of America
    The breakfasts were delicious especially the mix of local food specialties and European treats
  • Donia
    JamaicaJamaica
    Customer service was exceptional. Natalie was amazing! The food was also really good and the staff went out of their way to make you feel like you would definitely want to come back. The decor was definitely something to talk about. Loved it! My...
  • Mellisa
    BermudaBermuda
    Lots of food options and food was very tasty. Service was excellent.
  • Vickie
    United States of AmericaUnited States of America
    Location was beautiful, spring break & bus ride from airport to Moon Palace was a night mare but Moon Palace was really nice. Bus ride going back to airport was completely different. Booked rooms very early for 4 but 6 went on trip Tried more...
  • Just_phyonne
    United States of AmericaUnited States of America
    The property was very clean, the staff was super friendly and at your service, just a very nice place overall. I especially loved the spa I had an amazing experience.
  • Sharon
    United States of AmericaUnited States of America
    The staff are exceptional, they know you are on a vacation and go above and beyond.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • It's my anniversary what special offers are there for us

    We are elated to know that you will be celebrating your anniversary with us. It will be our pleasure to extend our Anniversary Amenity to you. This in..
    Answered on 10 August 2019
  • Is there any room on the ground floor for I have an 84 year old who can't take the elevator

    Special room requests are subject to availability however it will be our pleasure to assist in the best way possible with this request. Kind regards.
    Answered on 10 August 2019
  • Do we have to pay for the food

    Our all-inclusive resort provides food and beverages without cost, for the exception of premium liquor, lobster and/or shrimp meals which will attract..
    Answered on 13 February 2020
  • Are mix drinks included or considered Premium liquor?

    Mixed drinks are included.
    Answered on 17 June 2020
  • What measures have you put in place to protect guess in entering your Hotel, since the Covid 19, outbreak:

    Palace Resorts understand the growing concern regarding the COVID-19 [Coronavirus Outbreak]. As a brand, we are committed to providing guests with the..
    Answered on 16 March 2020
  • Can we book 3 rooms close to each other?

    All special room requests to include rooms within close proximity are subject to availability and room category booked. Kind regards.
    Answered on 21 February 2020
  • Still looking?

Hotel area info *

Restaurants
12 Restaurants On Site

  • Buccaneers Reef
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • La Gondola
    • Cuisine
      Italian
    • Open for
      Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan
  • Pier 8
    • Cuisine
      Seafood
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Momo
    • Cuisine
      Chinese • Japanese • Asian
    • Open for
      Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan
  • Gourmet Corner
    • Cuisine
      Italian • Pizza • Sushi
    • Open for
      Brunch • Lunch • Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan
  • Boulangerie (Coffee shop)
    • Open for
      Brunch • High tea
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan
  • Piano Bar
    • Open for
      Cocktail hour
  • Loud Bar
    • Open for
      Cocktail hour
  • Lobby Bar
    • Open for
      Cocktail hour
  • Snack Bar and Grill
    • Open for
      Cocktail hour
  • Sun Deck (Pizza and Snacks)
    • Cuisine
      Pizza
  • Sun Deck Grill
    • Cuisine
      Grill/BBQ

Amenities of Moon Palace Jamaica
Great facilities! Review score, 8.8

Most popular amenities
  • 4 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • 12 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Clothes rack
Activities
  • Beach
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Snorkeling
  • Diving
  • Ping-pong
  • Pool table
  • Playground
  • Game room
Living Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Private entrance
  • Car rental
  • Laptop safe
  • Packed lunches
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
4 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 3 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 4 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Kids' pool
  • Locker rooms
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Moon Palace Jamaica takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Moon Palace Jamaica accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that if a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check-in.

All older children or adults will pay extra fee directly at the property and depend on travel dates, please contact the property for more information.

Please note that the free airport shuttle must be requested at least 2 weeks prior your arrival by contacting the property after booking. Transfers included will be provided on a shared basis, with no stops to other hotels (both ways).

Terms & Conditions:
*Unused complimentary transfers cannot be credited to pay up grades for private transportation or non included transfers from Kingston or other locations.
* Transportation for handicap people is not included and may be arranged under request and with additional charge.
* Child seats are not included and may be reserved under previous request and additional charge.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moon Palace Jamaica

  • Moon Palace Jamaica is 2,150 feet from the center of Ocho Rios. All distances are measured in straight lines. Actual travel distances may vary.

  • Moon Palace Jamaica has 12 restaurants:

    • La Gondola
    • Piano Bar
    • Lobby Bar
    • Loud Bar
    • Momo
    • Boulangerie (Coffee shop)
    • Buccaneers Reef
    • Sun Deck (Pizza and Snacks)
    • Gourmet Corner
    • Pier 8
    • Snack Bar and Grill
    • Sun Deck Grill

  • The prices at Moon Palace Jamaica may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Moon Palace Jamaica offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Playground
    • Pool table
    • Game room
    • Snorkeling
    • Ping-pong
    • Diving
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Foot massage
    • Neck massage
    • Full-body massage
    • Locker rooms
    • Head massage
    • Beauty services
    • Nightclub/DJ
    • Water sports facilities on site
    • Couples' massage
    • Facial treatments
    • Hand massage
    • Waxing services
    • Entertainment staff
    • Makeup services
    • Open-air bath
    • Public Bath
    • Manicure
    • Pedicure
    • Body treatments
    • Body scrub
    • Body wrap
    • Beach
    • Spa facilities
    • Swimming pool
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, Moon Palace Jamaica is popular with guests booking family stays.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Moon Palace Jamaica on this page.

  • Room options at Moon Palace Jamaica include:

    • Double
    • Suite
    • Family

  • Check-in at Moon Palace Jamaica is from 3:00 PM, and check-out is until 12:00 PM.