員工服務態度非常好 加上環境十分有度假的感覺 一泊二食質素高

Kim 香港

環境非常優美，飯店設備良好，食物美味，房間有用天溫泉和按摩椅，並贈送很多飲品甜點，懷石料理套餐酒類免費提供

Eva 香港

景色很美，房間溫泉很棒 服務很好

Hsiaoping 臺灣

My husband and I stayed for one night and were blown away! The staff are exceptional and go out of their way for your every need. They even sent some breakfast to my room when I wasn't feeling well enough to go to the restaurant for breakfast.

Lieze 日本

Meals were good with quality ingredients. Room was comfortable and warm with plenty of space but at that price point, we would expect no less. I would rate it more highly if it had costed half of what I paid.

Chew 新加坡

Excellent services! We like all the facilities in the hotel, especially the rooftop onsen overviewing the lake and hot stone spa. The meals are amazing also!

Ying 香港

Fantastic ryokan overlooking the lake. We had a huge room with a private onsen and fabulous floor to ceiling lake views from the windows. (It is worth paying extra for the lake view.) The room was spotless and so well equipped, the staff were all friendly and helpful. Dinner was exceptional and served in a private dining room. It was an amazing experience. The ryokan was very close to the bus station, so it was easy to reach without a car. We used the bus from Kitami and the local bus to Kushiro Station.

Joan 澳洲

The lovely interiors reflect Ainu influences. The service standard was exceptional, especially Yuneeta who was absolutely warm and wonderful. The kaiseki dinner made our stay even more memorable.

Terricy 馬來西亞

The Hinanoza is a resort with excellent potential, much of which is fully realised: a breathtaking location, exquisite cuisine, and a staff that is particularly kind and ready to meet guests' requests.

Gufaccio 義大利

A lot of amenities were included in the room rate & the room was a good size. Staff are very helpful.

Kah 新加坡