“good value, clean and comfortable. the most good service is, all guest are able to use the onsen, which takes 30mins shuttle bus, for free entirely.”

“Beautiful hotel with very helpful/friendly staff. We only stayed for one night but would consider returning to this hotel. The shuttle to the train station was very helpful in the morning. Earliest ride is 7:30am. The breakfast was delicious and had lots of options.”

“Staffs are very friendly and helpful. The breakfast buffet was great!”

“Hotel Buena Vista far exceeded my expectations. From the very beginning I was greeted right away and checked in with ease. My room was not huge but for just me (or a couple), it was perfect. Breakfast was perfect and I loved that they had both western style breakfast as well as Japanese. Location is right at the heart of Matsumoto and maybe a 8-10 minute walk from Matsumoto station. I did not know how to get the shuttle upon arrival but when I checked out, the shuttle drove me and my bag right to the station. On my second day, I asked about the best way to get to Snow Monkey park and was given detailed step by step instructions which all worked out perfectly. Huge thank you to the staff for the amazing stay and working with me through my limited Japanese language skills. I will most certainly be back!”

“Location was convenient. It’s a quiet area but still within walking distance to the train/bus stations and most sights. Small but lovely bar on the top floor has a nice view. Friendly and helpful staff.”

“The breakfast was superb. There were many recipes to choose from. Excellent!”

“We did not go to the breakfast buffet. We had a pastry and coffee in the lounge which was fine.”

“The staff was great. We had access to the executive lounge and we made good use of the snacks and drinks throughout the day. Really lovely property.”

“The breakfast was very good. Staff very helpful. Shuttle to station very kind and efficient.”

“Located several blocks south of the train and bus stations, transportation is simple because of the shuttle bus that constantly circulates between the hotel and the stations. I never had to wait more than five minutes for a bus to come along. The staff is fantastic, the hotel itself is classic, and the room (I had a superior single) was good sized. I had a very good stay.”