We regret to inform you that the earliest check-in time is 3:00 pm. We're pleased to keep your luggage at the reception desk until your check-in.

Deluxe double room has a wider bed(180 x 200 cm) than Superior double room does(160 x 200 cm). Both rooms are same size. Standard floor locates on from 6th floor to 12th floor.

Yes, We accept U.S. Government Military Identification card for ID upon your check-in.

Greetings from Cross Hotel Osaka! Highly appreciative for considering us for your accommodation. As our children policy, children aged up to 5 can stay free of charge if using existing bedding (ONE child per ONE bed). Therefore, we can't accommodate 2 adults and 2 children in Double rooms. We suggest you to chose in Twin room or Triple room for your family stay. We look forward to welcoming your family our hotel! Best regards, Cross Hotel Osaka

We started our renovation from this August and it will be start from 9 a.m to 6 p.m for each day but it'll be depends on the time schedule on the day. We will definitely assign room for guests at different levels from refurbishing floor and the dust will not reach you, however, the noise might be carried to your room during the time. At this moment all facilities and services are available as usual.

We regret to inform you that we don't have coin-operated laundry in our hotel. There's a laundromat near our hotel which you can reach within 5 minutes' walk. We provide laundry service daily except Sundays and Holidays. - All clothing is requested to be handed over by 10:00 am. - All clothing will be returned after 6:00 pm. - The laundry charges depend on the clothing type and the number of pieces.

We're pleased to inform you that you can leave your luggage at the reception desk between your first stay and second stay.

Thank you for your question. Our Cross Lounge is open from 5pm to 10 pm. (L.O 9:30pm) Young people under the age of 13 years old are not allowed to enter.

standard floor double room is double room(ONE double size bed) on standard floor(not renovated yet) we regret to inform you that we don't provide any shuttle services. Instead, we suggest that you take Nankai Train Airport Line "Rapi:t" or Airport Limousine Bus to Kansai International Airport. 1. Take Nankai Airport Line Rapi:t from Nankai Namba Station Approx Time : 40 mins Fare : JPY 1,450 per adult Nankai Namba Station can be reached within 10 mins walk from our hotel. 2. Take Airport Limousine Bus from OCAT (Namba) /Osaka City Air Terminal Approx. Time : 50 mins. Fare : JPY 1,100 per adult OCAT can be reached within 15 mins walk from our hotel or it costs around JPY 1,000 by taxi. We are afraid to tell you but we do not have promotion during that date

We regret to inform you that airport shuttle bus does not stop in front of our hotel. OCAT (Osaka City Air Terminal) is the nearest bus stop to our hotel. OCAT can be reached within 15 mins walk from our hotel or it costs around JPY 1,000 by taxi.

As our children policy, children aged up to 5 can stay free of charge if using existing bedding (ONE child per ONE bed). In your case you will need TWO rooms. We do not provide extra bed.

Standard Floor is from 6th floor to 12th floor and Cross Floor is 13th floor and 14th floor.  And we provide more varieties of amenity to Cross Floor. 

We have car park inside our hotel. -Car park charge: JPY 2,500 per night (2:00 pm to 2:00 pm on next day) **Extension charge shall cost JPY 400 per 30 minutes. 　Multiple entry during 2:00 pm to 2:00 pm on next day