“good location within walking distance of residential areas and Aoyama. excellent staff and service. great views from high room floors of the twinkling lights of this great city. this is not the Hyatt in Lost in Translation but it’s in a better area. the pool is long and with proper lanes so you can do laps”“”

“Superb location and absolutely outstanding service everywhere in the hotel (front desk, room service, housekeeping, spa and gym, restaurants,...). We felt as being taken care of at any moment. We were leaving Tokyo at the end of a four year posting and we couldn’t have found a better place to end our journey.”“0”

“I like the location. I like the efficiency of room service! I like the overall ambience of this hotel. It’s a classic if you like classical 5 star treatment.”“0”

“Great service for check in and check out. Lovely room with a view and an amazing bath tub!!”“0”

“It is a luxury hotel with everything you need. One of the best beds we had slept in, they provided pyjamas for my son every night. The breakfast was not included in our stay and was quite expensive for what was available. There is a shuttle bus from Narita airport to the hotel. We found it was the best option with a very tired 4-year-old. You are not near any JR lines, if you have a JR pass you will need to take a train to the closest JR station which is Ebisu via the Hibiya Line and then change to the JR line. Roppongi Hills is a very quiet area with a good nightlife if you are into clubs. there is the Mori Museum attached to the hotel and other shopping/entertainment areas nearby.”“0”

“Amazing staff. Overall super helpful and courteous. There was a concierge lady who was amazing. I had some excel spreadsheets to print but format was off. She took time to format each and every sheet. Unbelievably helpful! Her name last name is Hayashi. (in Chinese is 'Lin' 林)”“0”

“The hotel is wonderful and the rooms are spacious as well. It delivers an exceptional high-touch hospitality that guests are looking for. They incorporate the latest trends in their services and know how to create personalised and unique experiences that customers love.”“0”

“The hotel is beautifully designed with spectacular views. It’s conveniently located only a few minutes walk away from the Roppongi Station, bars and restaurants.”“0”

“Le personnel à l'accueil n'était pas absolument parfait. Pas de chambre fumeur ou d'espace fumeur confortable”“0”

“スタッフがとにかく親切で、要望にもなるべく応えてくれようと努力してくれる。 部屋も館内も全て清潔。 朝ごはんがとても美味しい。 立地が素晴らしい。”“0”