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Hakone Airu features air-conditioned rooms with satellite flat-screen TV in the Hakone Yumoto Onsen district of Hakone. Among the facilities of this property are a restaurant, room service and a shared lounge, along with free WiFi. Guests can have a drink at the bar. At the ryokan, the rooms are fitted with a balcony with a mountain view. Each room includes a private bathroom with a bath, a hairdryer and free toiletries. All units will provide guests with a wardrobe and a kettle. Guests at Hakone Airu can enjoy a Western or an Asian breakfast. Japanese kaiseki multi-course meals are served for dinner. The accommodations offers 4-star accommodations with a hot spring bath and terrace. Hakone Open-Air Museum is 5.6 mi from Hakone Airu, while Hakone Gora Park is 5.6 mi away. The nearest airport is Oshima Airport, 48 mi from the ryokan.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Balinese onsen ryokan Hakone Airu has been welcoming guests since Sep 28, 2017

Property Highlights

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Asian, American

Free Private Parking Available On Site

Open-air bath, ​Public Bath, ​Hot spring bath


Select dates to see this property's availability and prices

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Travel Sustainable Level 1
This property is taking steps towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews


Value for money
Free WiFi
Select topics to read reviews:

See what guests loved the most:

  • Carla
    United States of AmericaUnited States of America
    What a beautiful place and the best stay of our trip. Definitely take a cab to get there, but then you have every thing you need. Really nice.
  • Williams
    United States of AmericaUnited States of America
    Easy shuttle from train station to hotel (5 minutes). It's a 10 minute walk but steep hill and hotel recommends the shuttle. Amazing experience. Staff takes care of everything, private spa in your room, private meals provided by a staff member...
  • Keshia
    United States of AmericaUnited States of America
    Very nice ryokan. Beautiful to look at, calming and great atmosphere.
  • Avi
    As you walk in, you get such a relaxing feeling all around, the massage was great, the rooms are beautiful and the futons were comfortable, the onsen was a great addition.
  • Torrey
    United States of AmericaUnited States of America
    The staff was very friendly and the accommodations were very clean and luxurious. The dinner and breakfast were great.
  • Gar
    The rooms were amazing with great views and large private onsen. The staff were very friendly and we loved the authentic traditional Japanese meals. I get that the food may not be suitable for some however...
  • Dale
    United States of AmericaUnited States of America
    The location is great, as it is isolated from the crowds and noise. The private onsen is awesome with the zen-like view and sounds facing the mountain. The dinner and breakfast are overwhelming with the quality and quantity of delicious food. The...
  • Hugo
    United States of AmericaUnited States of America
    The staff at Airu was terrific, and my family and I had the best rest and treats at this place!
  • Djahns
    United States of AmericaUnited States of America
    The staff is wonderful and very accommodating. This is a perfect onsen experience for families or couples that are looking for more privacy, yet still an authentic experience. The facility itself is well maintained and the in room outdoor...
  • Anthea
    It was unique in that it offered a private onsen in your room/balcony if you didn’t want to use the public onsen which was in the ground floor. We took advantage of the onsen in the late afternoon when we arrived, after dinner and after breakfast!...

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hello, Do you have a luggage room available? Best Regards, Irina Rosa

    We will keep your luggage before check-in. Please bring your luggage to the hotel. There is also a system for sending luggage from Hakone Yumoto Stati..
    Answered on 20 October 2019
  • Are meals served privately in room?

    Meals are served in private dining. It cannot be provided in the room.
    Answered on 3 September 2019
  • Does this have a private onsen in the room?

    Yes, every room has private hot spring. Rooms on the second floor have window glass. Rooms on the third and fourth floors have an open-air structure. ..
    Answered on 31 January 2020
  • Do you also keep the luggage for some time after check out? We would like to do some sightseeing in Hakone after checking out. Also what is your recom..

    We will keep your luggage after checkout. Enjoy sightseeing in Hakone easily. There is also a service to send luggage from the hotel to Hakone Yumoto ..
    Answered on 20 October 2019
  • Are people with tattoos allowed to go to the shared hot springs? (Not only the private, but both).

    Please use public hot springs late at night when there are no other guests.
    Answered on 1 November 2022
  • Is there a certain time dinner is served?

    Yes, dinner is at 6 or 7pm. Please check in by 6:30pm to have dinner.
    Answered on 20 August 2023
  • Still looking?

Managed by Hakone Airu

Company review score: 9.1Based on 745 reviews from 1 property
1 managed property

Company info

About 15 minutes from Hakone Yumoto Station to the hotel Balinese-style ryokan with hot spring only for all rooms with many foreign staff

Property info

From 2023/01/10, wearing a mask in the building will be optional. Please wear it if you have symptoms of coughing or sneezing. ■dinner ■ Dinner will be served in a private room restaurant. The menu that changes from month to month is prepared with a novel Japanese-style kaiseki meal that was considered by the chef. ■ breakfast ■ Breakfast is also served in the private room restaurant. Japanese food is usually available, but if you prefer Western food, please let us know in advance or at check-in. ■ rooms■ Department rooms are Japanese-style rooms with a terrace for guest rooms and an open-air bath for guest rooms. (Your room cannot be specified) The private terrace room & rooms are non-smoking. If you are smoking, please use the smoking room on the first floor. The size of the room is about 11 tatami mats, including 46.70 m2 to 47.94 m2 including the terrace. The rooms are equipped with private open-air bath, terrace, glass-enclosed shower booth, towel warmer, refrigerator in the main room, 55-inch 4k TV and Blu-ray player. All toilets in the room are washlet toilets. ■ bath ■ All rooms have an open-air bath. There is also a large public bath for men and women. The private open-air bath and the public bath are all sourced. ■ Special ■ Welcome drink service ■ Amenity ■ Yukata, pajamas, cosmetics,

Languages Spoken


Area info *

1 Restaurant On Site

  • レストラン #1
    • Cuisine
    • Open for
      Breakfast • Dinner
    • Ambience

Amenities of Balinese onsen ryokan Hakone Airu
Great facilities! Review score, 9

Most popular amenities
  • Non-smoking rooms
  • Free parking
  • Hot spring bath
  • Free WiFi
  • Restaurant
  • Room service
  • Bar
  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Shared toilet
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
  • Linens
  • Wardrobe or closet
  • Mountain view
  • View
  • Balcony
  • Terrace
  • Electric kettle
  • Refrigerator
Room Amenities
  • Tatami (traditional Japanese flooring)
  • Socket near the bed
  • Clothes rack
  • Happy hour
    Additional charge
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sofa
  • Desk
Media & Technology
  • Blu-ray player
  • Flat-screen TV
  • DVD player
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Shuttle service
    Additional charge
  • Daily housekeeping
  • Shared lounge/TV area
  • Baggage storage
  • Wake-up service
  • Room service
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safe
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Soundproof
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
  • Upper floors accessible by elevator
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage
    Additional charge
Hot Spring
  • Open-air bath
Languages Spoken
  • English
  • Japanese

House rules

Balinese onsen ryokan Hakone Airu takes special requests – add in the next step!


From 3:00 PM to 11:00 PM

Guests are required to show a photo ID and credit card at check-in


Until 10:00 AM



Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Maestro Mastercard Visa UnionPay credit card UC NICOS Discover JCB Diners Club American Express Cash Balinese onsen ryokan Hakone Airu accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking is not allowed.


Parties/events are not allowed

Quiet hours

Guests need be quiet between 10:00 PM and 7:00 AM.


Pets are not allowed.

The fine print

Please inform the property at least 3 days in advance if guests have any food allergies or dietary needs.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests must check in by 7:00 PM to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

Please inform Balinese onsen ryokan Hakone Airu of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

FAQs about Balinese onsen ryokan Hakone Airu

  • Room options at Balinese onsen ryokan Hakone Airu include:

    • Quad

  • Balinese onsen ryokan Hakone Airu offers the following activities/services (charges may apply):

    • Massage
    • Golf course (within 2 miles)
    • Back massage
    • Happy hour
    • Hand massage
    • Public Bath
    • Foot massage
    • Hot spring bath
    • Full-body massage
    • Open-air bath
    • Neck massage
    • Head massage

  • The prices at Balinese onsen ryokan Hakone Airu may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Balinese onsen ryokan Hakone Airu can enjoy a highly-rated breakfast during their stay (guest review score: 7.4).

    Breakfast option(s) include:

    • Asian
    • American

  • Balinese onsen ryokan Hakone Airu has 1 restaurant:

    • レストラン #1

  • Check-in at Balinese onsen ryokan Hakone Airu is from 3:00 PM, and check-out is until 10:00 AM.

  • Balinese onsen ryokan Hakone Airu is 650 feet from the center of Hakone. All distances are measured in straight lines. Actual travel distances may vary.