“The facilities including the spa/onsen were amazing and free of charge. The place has a lovely and peaceful view onto Hakone and its forrest. You can enjoy it in the lounge room with a complementary cup of green tea or coffee. Very soothing and tranquil vibe - Zenlike”

“A beautiful traditional inn! Staff speaks a little English but it’s certainly enough to communicate. Very friendly and helpful young man at the check in. Serving staff were really fun as well. Our room had a beautiful view with a large window. We had our dinner and breakfast included and I highly recommend it. It was delicious, even if we weren’t always completely sure what we were eating. The open air private bath was a great experience. Beautiful view!”

“It is not close to train station but it turns to be the advantages as the place is quiet and exclusive. It takes about 10-15 mins walk to train station. There is a shuttle bus with small amount of fare i.e. yen 100 take us from train station to the hotel. So it is still convenient.”

“- Squeaky clean - Beautifully designed - Some of the staff were kind and helpful - Room was spacious, beautiful and had terrific amenities including a very comfy robe and delicious cookies - Convenient buses stop right next to the hotel - 15 minutes walk from several highly rated, foreigner-friendly onsens”

“Really wonderful ryokan in the Yumuto area of Hakone. The staff were kind and polite. I booked the Japanese-style room and the view in the morning through the big window was gorgeous. Both the public and private onsen were great. The public onsen (I only saw the women's) had two baths, one inside and one outside (but enclosed). The private onsen cost about 20-25 USD (I may be misremembering the cost but it was under $30) for 45 minutes and is on the top floor so there's a pleasant view of the sky and stars. The private bath itself is rather small so it's not the easiest to stretch out. But having the option was lovely. Unfortunately, I didn't get to experience the meals because I didn't modify my booking in time. I think meals may be limited to certain rooms that can accommodate them so if you'd like the all-inclusive experience, you should book the meals ahead of time! Luckily there were quite a few restaurants in town that we were able to enjoy.”

“Staff were very attentive to detail & made every effort to make our stay an awesome one!”

“I think I like the private onsen the best. It is very relaxing to do early in the morning. The staff immediately responds to my request and they are perfectly accommodating on my needs.”

“All hotel staff was very kind and helpful to accommodate our requests. Especially kind was the lady who served us in the morning and evening our delicious meals. We wish we could have stayed longer then two nights at this beautiful calm place but it was fully booked.”

“The staff were amazing, the food was incredible and the location was very handy! We had a wonderful honeymoon :) Thank you!”

“We loved the Ryokan experience. The staff were very friendly and helpful and we felt well looked after. Kintoen is in a good location, being only a 10-15 min walk to Hakone station. We would recommend taking a taxi or bus to reach the hotel if you arrive with bags, as it's up hill. There are two private onsen which guests can book for 45mins, as well as the public onsen. All are lovely with a beautiful outlook across the bush clad valley. The food at the ryokan is traditional Japanese, and is beautifully presented. We felt very rested after two nights staying there.”