“Comfortable, clean room with very nice sink area. Staff were very attentive.”

“I think I like the private onsen the best. It is very relaxing to do early in the morning. The staff immediately responds to my request and they are perfectly accommodating on my needs.”

“All hotel staff was very kind and helpful to accommodate our requests. Especially kind was the lady who served us in the morning and evening our delicious meals. We wish we could have stayed longer then two nights at this beautiful calm place but it was fully booked.”

“The staff were amazing, the food was incredible and the location was very handy! We had a wonderful honeymoon :) Thank you!”

“We loved the Ryokan experience. The staff were very friendly and helpful and we felt well looked after. Kintoen is in a good location, being only a 10-15 min walk to Hakone station. We would recommend taking a taxi or bus to reach the hotel if you arrive with bags, as it's up hill. There are two private onsen which guests can book for 45mins, as well as the public onsen. All are lovely with a beautiful outlook across the bush clad valley. The food at the ryokan is traditional Japanese, and is beautifully presented. We felt very rested after two nights staying there.”

“The onsen outdoor is great. The dinner and the breakfast are very nice.”

“Really beautiful Japanese style rooms - very very quiet.”

“清潔感がありホスピタリティに優れていた旅館でした。スタッフの方が優しく声を掛けてくれて嬉しかったです。廊下が畳で驚きました！お部屋も広く大満足です！泊まれてとても嬉しかったです。”“0”

“施設全体がとても綺麗でした。 またロビーではコーヒーや紅茶などが飲み放題でゆっくり座りながら音楽を聴けて、窓が額縁で1つの作品を見ているかのような山の景色を見ることができます。 全館裸足なのでなんだか落ち着きました。 そして貸切露天風呂がすごいです！ 建物の最上階にあり、脱衣所も綺麗ですし、壺湯がとてもよかったです！ 2人〜3人の宿泊者が多いそうで、とても静かでゆったりと過ごせます。”“0”

“スタッフの対応が最高です。 到着と、同時にお出迎えされました。 食事も美味しかったし快適に過ごせました。”“0”